3CX Reviews, Features & Pricing
About 3CX
3CX Phone System offers an innovative business communications solution, enabling seamless integration of calls, video conferencing, live chat, and messaging. It is available on-premise or hosted and delivers advanced contact centre features at a low cost, enhancing collaboration, productivity, and customer experience.
3CX Features:
Personalized Customer Interactions
- Custom Greetings: Create custom greetings and prompts for your callers, offering a personalized and welcoming experience while efficiently routing calls to the appropriate department.
- Text & WhatsApp Integration: Centralize your communication channels by incorporating text and WhatsApp messaging into your system, allowing your team to manage communications from a single platform.
Enhanced Engagement Tools
- Live Chat: Embed a live chat feature on your website to engage with visitors instantly, providing a more effective conversion tool than traditional email or phone contact.
Advanced Call Management
- Call Queuing: Manage high call volumes with advanced call queuing features, ensuring that every call is answered or appropriately routed, reducing missed opportunities.
- Call Recording: Automatically record calls for compliance, training, or quality assurance purposes, enhancing your ability to monitor and improve customer service.
Remote Work Compatibility
- Mobile Apps: With 3CX’s world-class iOS and Android applications, your team can stay connected using the office number from anywhere, promoting flexibility and continuity of operations.
Unbeatable Value
- Cost-Effective Solution: 3CX offers significant cost savings without compromising features or functionality, providing small businesses with a communication solution that delivers great value for money.
3CX Plans and Pricing
The 3CX pricing structure is given below:
Free Plan - US$00.00 per year
- Next-gen phone system
- Bring your own SIP Trunk
- WFH: remote-enable teams
- Live Chat
- Team Messaging
- Video Conferencing
- Holiday & Business Hours Routing
- 3CX Talk Links
- Mobile & Desktop Apps
- Ring Group & Welcome Message
- Max 3 Deskphones
Professional Plan - US$145.00 per year
For 10 Users:
Hosted: $145 per system billed Yearly
On-premise: $295 per system billed Yearly
- Option to install on-premise or self-host
- Dedicated Installation
- Call Recording
- CRM Integration
- Hot Desking
- Microsoft 365 Integration
- SMS & MMS
Small businesses Plan - US$175.00 per year
For 10 Users:
$175 per system billed Yearly
For 20 Users:
$275 per system billed Yearly
- Includes features of 3CX Free plan, plus
- Call Queues
- Multi-level IVR
- Deskphone support
- Voicemail-to-text
- Call & Chat Reporting
- Listen Whisper Barge In
- SMS/MMS Support
- Any number of Deskphones
Enterprise Plan - US$180.00 per year
- Custom IP Phone Logo
- MS Teams
- Skill-based Routing
- Start / Stop Call Recording
High Volume Plans
Contact TollFreeForwarding for pricing
Editorial Verdict
3CX Small Business is the ultimate communication toolkit for small businesses seeking to streamline operations, boost productivity, and elevate customer interactions without breaking the bank. With its features, including mobile apps for remote work, personalized customer engagement tools, and cost-effective pricing, 3CX stands out as a comprehensive and versatile solution that small businesses can rely on for all their communication needs.
No Reviews
