Cogeco Business Phone Service Reviews
About Cogeco
Cogeco is a cable operator whose two-way broadband cable network provides Internet, video, and telephone services to small business customers. Cogeco is a telecommunications company and an operator of a hybrid fiber-coaxial cable in North America. It operates in 12 States along the East Coast in Canada under the trade name Cogeco in Quebec and Ontario and the United States through its subsidiary Breeze line.
Cogeco Offers:
Managed Wi-Fi
Employees, customers, guests, or residents can use Wi-Fi.
Connection up to 40 devices per access point
- Wi-Fi management portal
- Cat6 cabling
- Maximum of 2,500 square feet coverage per access point
- Installation of Wall or ceiling
Ethernet Private Network
If you have multiple sites, you can take private Ethernet, which combines Fiber Cox technology with Fiber technology. It does not use the public internet, so it is secure, and you can control network speed and performance.
- Intranet
- Enterprise Resource Planning (ERP)
- Presentations, spreadsheets, and word-processing documents work.
Hosted PBX
PBX platform hosted by Cogeco is designed to keep your internal and external communication intact.
- Auto-attendant
- Anonymous call rejection
- Call forwarding
High Speed Internet
It is used for video conferencing and sharing large files for businesses with more than five users. It has the following features.
- 11,000 km of fibre optic cables
- Bit cap
Cogeco Business Phone Plans & Pricing
► Business Phone Bundles
Essential
Includes:
- Long distance calling for $0.07/minute (Canada and USA)
- Line Hunting
Pricing
- Commitment Free: CA$49.95 /month for phone-only and CA$39.95 /month in a bundle
- 3-year Commitment: CA$39.95 /month for phone-only and CA$29.95 /month in a bundle
Business Phone Premium
Includes:
- 1,500 long distance minutes (Canada and USA)
- Call display
- Call forwarding
- Call transfer
Pricing
- Commitment Free: CA$79.95 /month for phone- only and CA$69.95 /month in a bundle
- 3-year Commitment: CA$49.95 /month for phone-only and CA$39.95 /month in a bundle
Business Phone Complete
Includes:
- Unlimited long distance calling (Canada and USA)
- All calling features
Pricing
- Commitment Free: CA$49.95 /month for phone- only and CA$79.95 /month in a bundle
- 3-year Commitment: CA$59.95 /month for phone-only and CA$39.95 /month in a bundle
► Business Internet Bundles
Business UltraFibre 1Gig
- Download Speed – up to 1Gbps
- Data Usage - Unlimited
Pricing
- 3-year Commitment: CA$149.95 /month for internet-only and CA$129.95 /month in a bundle
- Commitment Free: CA$249.95 /month for internet- only and CA$249.95 /month in a bundle
Business UltraFibre 360
- Download Speed – up to 360Mbps
- Data Usage - Unlimited
Pricing
- 3-year Commitment: CA$109.95 /month for internet-only and CA$99.95 /month in a bundle
- Commitment Free: CA$199.95 /month for internet- only and CA$199.95 /month in a bundle
Business UltraFibre 120
- Download Speed – up to 120Mbps
- Data Usage - Unlimited
Pricing
- 3-year Commitment: CA$109.95 /month for internet-only and CA$99.95 /month in a bundle
- Commitment Free: CA$149.95 /month for internet- only and CA$149.95 /month in a bundle
Business UltraFibre 80
- Download Speed – up to 80Mbps
- Data Usage - Unlimited
Pricing
- 3-year Commitment: CA$89.95 /month for internet-only and CA$79.95 /month in a bundle
- Commitment-Free: CA$119.95 /month for internet- only and CA$119.95 /month in a bundle
Pros
- New releases on demand
- Go paperless with e-billing
- Attractive bundles and pricing
- Free standard installation
Cons
- Reduction in internet speed
- Slightly Expensive
- Not able to deliver Static IP and Wi-Fi at the same time
- Inconsistent ping issue
Editorial Verdict
You can choose Cogeco for small businesses and home internet services since the speed may be limited. Or else, if your organization or business is a well-established one, you can opt for other business phone service providers.
Absolutely No customer service
System Engineer
Pros: Checks all the basic boxes.
Cons: Had no choice than to switch.
Overall Experience:
It took several hours on the phone to multiple supervisors before finally having someone else arrive to do the job correctly. Absolutely No customer service and No understanding of what is going on.
Easy installation Cost saving Great sound quality
Marketing Manager
Pros: Staff and support staff is good.
Cons: May also qualify for discounts on your Internet package.
Overall Experience:
You may also be able to qualify for monthly rebates on your bill in your first 24 months or when you bundle your Internet with Cogeco TV or home phone services.
Amazed by Cocego Internet Service again and again.
System Engineer
Pros: Probably the best Internet/TV provider in Ontario. Internet speed is good.
Cons: Cable service is by far the most expensive. Skips and cuts out frequently.
Overall Experience:
Professional service, everything is well explained, always satisfied with the service thank you very much. I had it for 7 months. Internet speed was okay except for a 2,3 time shutdown.
But the customer service is sometimes not friendly. And also the services here are mediocre.
I am really happy with the customer service.
Network Administrator
Pros: Good call quality.
Cons: No issues yet.
Overall Experience: I was really happy with the customer service I got from Cogeco. After my bill went up unexpectedly, I called to find out what happened. I was on the phone for all of five minutes when someone came on and addressed my concern. They knew exactly why my bill had gone up and were able to lower it back down for me.
Coverage throughout Canada is required
Finance Officer
Pros: Many channels
Cons: Speed mismatches with the subscription
Overall Experience:
The cable internet plans are only available to residents of Quebec and Ontario, so those in western Canada will have to choose a different provider.
Can be Affordable
Application Developer
Pros: Service quality is good
Cons: The monthly package is expensive
Overall Experience:
Cogeco offers more channels and a better variety of shows. It also offers fast cable internet plans, but the price can be reduced.
The dialer is not suitable for extensions
Chief Information Security Officer
Pros: User friendly
Cons: Expensive
Overall Experience: The support system is good. It connects to my CRM but does not log the recordings into it. The dialer does not work to use the extensions when the call goes through.
Very good phone for international numbers
Cloud Security Officer
Pros: Dedicated support
Cons: No issues till now.
Overall Experience: I recently switched to Cogeco for my Voip service, after hearing about them through a friend. I'm glad I did, because the customer service was absolutely fantastic and the Voip services were excellent. It's great to finally find a company with dedicated support that cares about my experience as a customer.
Cogeco customer
Manager
Pros:
Cons:
Overall Experience:
I've been a Cogeco customer for 20 years. Time after time they suspend my account for being a few days past the due date!! If I had another choice I would choose it.
I can't figure out how .. but my last bill said I used 205GB beyond my allowance. That's a total of 475GB. There is no way I used that much. It cost me $227 extra.
The BEST decision I made was canceling with them.
Model Crafter
Pros: Call rarely drops down.
Cons: There are limited options for extras like wall-to-wall Wi-Fi coverage.
Overall Experience:
No customer service skills, highly incompetent, the reps are rude, they lie and hang up on you. The BEST decision I made was canceling with them.
More expensive plans can cost more
System Engineer
Pros: Call rarely drops down.
Cons: There are limited options for extras like wall-to-wall Wi-Fi coverage.
Overall Experience:
More expensive plans can cost more, but you’ll also get faster internet speeds. I wish it cost less. Some people manage to find it cheaper. The business phone service
is moderate.
Prices for your plan may increase during your subscription.
Mechanical engineering technician
Pros: Though higher speed plans are only available in certain areas.
Cons: May also qualify for discounts on your Internet package.
Overall Experience:
Their plans start at $79 per month and go up from there depending on how fast you want your Internet to be. You may also be able to qualify for monthly rebates on your bill in your first 24 months or when you bundle your Internet with Cogeco TV or home phone services.
The customer service is always nice.
Chief Information Security Officer
Pros: Sound quality is always clear.
Cons: Little expensive services.
Overall Experience: I've been with Cogeco for about a year and I haven't had any problems with them. I've never needed to contact them for an issue but it's reassuring to know that they're there if I do. The call quality is not bad, either. It rarely cuts out when I'm on the phone and the sound quality is always clear.
I’ve been a subscriber with Cogeco for the last 3 years.
Network Associate
Pros: Nice customer services
Cons: Little tough setup.
Overall Experience: I've been a subscriber with Cogeco for the last 3 years and their customer service is as wonderful as ever. I had a problem with my cables not connecting to my computer and they were able to solve it in less than 5 minutes by directing me to the appropriate department.
One of the option in this market
Network Professional
Pros: Live chat service
Cons: Very affordable solutions.
Overall Experience: I've been with Cogeco for one year, and I have to say that they are great. I had a quick question about my phone plan and their live chat service was able to help me within minutes. They also have some good VoIP services for a low monthly fee!
Speeds are not as advertised.
Bank Clerck
Pros: Calm and collected staff and ready to support anyone.
Cons: Live chat isn’t always available
Overall Experience:
Don't even think of wasting time and money on this provider's network infrastructure and technical skills including ticketing systems and overall dispatch/communication.
I have been with Cogeco for 3 years now.
Network Administrator
Pros: Customer service
Cons: Somewhat expensive.
Overall Experience: I have to say that the customer service has been excellent, and their VoIP services are fantastic. In fact, I've never had any outages or connection issues with my internet - it's been great!
Would recommend this service to anyone.
Cloud Security Officer
Pros: Great customer service.
Cons: No cons till now.
Overall Experience:
I have been with Cogeco for a while now and I am happy. They provide great customer service at all times and their prices are very reasonable. I would recommend this service to my friends, looking for VoIP services!
Connectivity problems need attention
Auditor
Pros: Good customer support
Cons: Intermittent connectivity issues
Overall Experience:
The connections drop constantly. There were issues with my receiver. The customer service people helped me in resolving the issues.
Focus on waiting time is required
Chief Experience Officer
Pros: Good internet connectivity
Cons: Agents could not speak English
Overall Experience: The video quality is good. The waiting time to speak with a technician is longer.
Increased Internet Speed
Owner
Pros:
Cons:
Overall Experience:
I am amazed by Cocego Internet Service again and again!! I can't have enough about them. After one year, I signed up with Cocego; I got a letter in the mail stating that they wanted to inform me that they had increased my Internet Speed by double complimentary!! Then the other day, I called them because I was constantly going over my monthly bandwidth ( 60GB, the highest when compared to similar packages with other providers ). I asked her if she had anything else to offer me with higher bandwidth, so she started reading me a new plan they had just started with, and it would double my bandwidth ( 120GB ) double my speed ( 30Mbit/sec ). I was like, WOW, and how much is this going to cost me!? She told me $59-and I asked her how much I am paying now, $57.-!!!
Customer service is very friendly.
Broadcast Engineer
Pros: Company is always friendly.
Cons: I have never had any issues with their service.
Overall Experience:
I am a current customer of Cogeco and I've been with them for a while now. I have never had any issues with their service, and the people at the company are always friendly and willing to help. They also have a great VoIP service that allows me to make calls in HD quality. Best decision I ever made switching to Cogeco!
Very poor customer service very poor product.
Digital Affairs Manager
Pros: You’ll only be able to pay on a month-to-month plan.
Cons: Internet plans are only available in a few areas.
Overall Experience:
They are clearly programmed to pretend there is nothing wrong for as long as possible during their frequent outages. Very poor customer service very poor product.
Pricing is not affordable
IT Analyst
Pros: Friendly customer service
Cons: Attention to scams is lesser
Overall Experience: The pricing is a little bit higher. Phone number is not provided for the landline.
Modem support is good
Employee Development Specialist
Pros: No surprise fees
Cons: Spotty service
Overall Experience: All plans include a modem, and router. The recording runs even when the program ends, so we have to wait until the recording ends.
Terrible customer services and product line.
Head Professor
Pros: Call rarely drops down.
Cons: Their cable service is by far the most expensive.
Overall Experience:
Customer support is absolutely brutal. They are clearly programmed to pretend there is nothing wrong for as long as possible during their frequent outages. Very poor customer service very poor product.
Absolutely No customer service and No understanding of what is going on.
Associate
Pros: Very kind and caring compassionate people.
Cons: Too expensive and dare to cancel and how rude they get.
Overall Experience:
Took several hours on the phone to multiple supervisors before finally having someone else arrive to do the job correctly. Absolutely No customer service and No understanding of what is going on.
How does such a popular company consistently drop their connections?
Business Owner
Pros: The staff were friendly, down to the point and activated everything
Cons: Their cable service is by far most expensive.
Overall Experience:
Their cable service is by far the most expensive and the absolute worst quality!!! It skips all the time, cuts out constantly and for internet and for 10 English channels and internet at $150 a month, it's a rip off!
I had the worst experience with this provider.
Bakery Owner
Pros: Staff and support staff is good.
Cons: Management is Non existent in this company
Overall Experience:
So far I had to go to the modem three times, unplug it, plug it back on, so we can get the internet back. Imagine 10 full days of this. Every time the new modem has a "glitch" the alarm panel gets disconnected. This is on top of you've been thrown out of the webpage you're in....or even a phone call.
Local call center is a real bonus.
Graphic Designer
Pros: Probably the best Internet/TV provider in Ontario. Internet speed is good.
Cons: Way too expensive because they are mostly the only ones in the area. They are so bad that poor customer service employees wont pick up calls anymore.
Overall Experience:
Maybe the best Internet/TV provider in Ontario. I've had my trials with them over the 30 or so years I've used them, but 9 times out of 10 they get it right. As for this particular location, I had to walk in there to exchange my modem to one that could handle the new speed. The staff were friendly, down to the point and activated everything on the spot.
Good service, but it’s time for them to add some more features, and have a better international calling plan.
Graphic Designer
Pros: Cogeco provides inferior cable quality to high end boxes.
Cons: Poor customer service.They behave like a monopoly.
Overall Experience:
Their VOIP service has failed seven times for me in the last eighteen months. They are expensive. Their customer service is caustic. They added 'bandwidth surcharges' to internet service.
I am amazed by Cocego Internet Service again and again!!
Business Owner
Pros: Cogeco has friendly staff, and down to the point
Cons: Poor connection, poor speed, modem range is horrible, no range on Second level.
Overall Experience:
I am with them now for over 2 years and I have yet to encounter an outage with them!!
As for this particular location, I had to walk in there to exchange my modem to one that could handle the new speed. The staff were friendly, down to the point and activated everything on the spot.
Amazed by Cocego Internet Service
Production Manager
Pros: Can't rave enough about them
Cons: Their cable service is by far the most expensive and the absolute worst quality!!!
Overall Experience:
Took 5 phone calls to get Cogeco to stop billing me for the phone service I no longer have, claiming that they had never received the stop order from another agency I hired now for the phone. Stay away from Cogeco.
Language Problems must be addressed
Human Resources Manager
Pros: Technicians are good
Cons: Price increases constantly within the contract
Overall Experience:
They could not speak English, so I found it challenging to troubleshoot my issues. No contracts.
I got the fastest package.
System Engineer
Pros: A year after I signed up with Cogeco I suddenly got a letter in the mail stating that they wanted to inform me that they have increased my Internet Speed by double complementary!
Cons: Cogeco overcharged me.
Overall Experience:
They make old school appointments for techs to come to your house, 5 or 6 hour windows. As if we all have that much time. Got suckered by Cogeco sales to go for their introductory phone and TV package.
Customer with Cogeco for about a year now.
Human Resources Manager
Pros: Affordable services.
Cons: Customer service may respond late.
Overall Experience: I've been a customer with Cogeco for about a year now. I really like the pricing, but the customer service leaves something to be desired. They are usually very delayed in responding to inquiries and sometimes difficult to get a hold of on the phone. It is also not clear what VoIP services are included in my package, which is frustrating when trying to plan how I want my suite of services set up.
They have a poor documentation system to say the least.
Graphic Designer
Pros: They always check all the basic boxes.
Cons: Too expensive and dare to cancel and how rude they get.
Overall Experience:
Local call center is a real bonus too. They are too expensive, but ALL Canadian tv/Internet companies are. I am amazed by the Cogeco Internet Service again and again!!
I often refer to them for ease of use.
Purchasing Agent
Pros: Quickly fixes the issue.
Cons: Their cable service is by far most expensive.
Overall Experience:
Took several hours on the phone to multiple supervisors before finally having someone else arrive to do the job correctly. Absolutely No customer service and No understanding of what is going on.
Customer service is not good.
Electronic Publisher
Pros: Internet rarely drops down.
Cons: Too expensive.
Overall Experience:
Don't even think of wasting time and money on this provider's network infrastructure and technical skills including ticketing systems and overall dispatch/communication.
Customer service is not appropriate.
Digital Marketer
Pros: Staff and support staff is good.
Cons: Cable service is expensive.
Overall Experience:
A year after I signed up with Cogeco I suddenly got a letter in the mail stating that they wanted to inform me that they have increased my Internet Speed by double complementary!
Didn’t like it after a week and called them up to cancel.
Fitness Trainer
Pros: Though higher speed plans are only available in certain areas.
Cons: Occasional distortion.
Overall Experience:
No customer service skills, highly incompetent, the reps are rude, they lie and hang up on you. The BEST decision I made was canceling with them.
If you’ve got a family all using Wi-Fi, watching Netflix, on YouTube, etc, you’ll be charged for hitting your cap in a matter of days.
VP Marketing
Pros: Doubled my speed
Cons: Technician again failed to show up.
Overall Experience:
It took several hours on the phone to multiple supervisors before finally having someone else arrive to do the job correctly. Absolutely No customer service and No understanding of what is going on.
Internet goes down regularly
Marketing Manager
Pros: The rep quickly fixed the issue.
Cons: Sometimes the call quality is not the best.
Overall Experience:
Can't rave enough about them. A year after I signed up with Cogeco I suddenly got a letter in the mail stating that they wanted to inform me that they have increased my Internet Speed by double complementary!
Ease of use.
Conference Interpreter
Pros: Staff and support is good.
Cons: Live chat isn’t always available.
Overall Experience:
Can't rave enough about them. A year after I signed up with Cogeco I suddenly got a letter in the mail stating that they wanted to inform me that they have increased my Internet Speed by double complementary!
Internet drops regularly.
Instructional Coordinator
Pros: Their cable service is by far most expensive.
Cons: Their cable service is by far most expensive.
Overall Experience:
Took several hours on the phone to multiple supervisors before finally having someone else arrive to do the job correctly. Absolutely No customer service and No understanding of what is going on.
High Speed Internet?
MD
Pros:
Cons:
Overall Experience:
Signed up because they offered much high speed internet for the same price.
But, Lagging literally writing this!!!!
