Cogeco Business Phone Service Reviews

Pros: Checks all the basic boxes.

Cons: Had no choice than to switch.

Overall Experience:

It took several hours on the phone to multiple supervisors before finally having someone else arrive to do the job correctly. Absolutely No customer service and No understanding of what is going on.

Pros: Easy to operate

Cons: Little pricey.

Overall Experience: Cogeco is the definition of quality. It doesn't matter whether we're talking about their speed, call quality or overall efficiency; Cogeco is in a league of its own when it comes to telecom providers. We can't say enough good things about them.

Pros: Dedicated support

Cons: No issues till now.

Overall Experience: I recently switched to Cogeco for my Voip service, after hearing about them through a friend. I'm glad I did, because the customer service was absolutely fantastic and the Voip services were excellent. It's great to finally find a company with dedicated support that cares about my experience as a customer.

Pros: Customer service is great.

Cons: No complaints.

Overall Experience:

I've been a customer of Cogeco for years and have had no complaints with their service. Whenever I have needed to contact their customer service, they always respond quickly and are very helpful. I'm never stressed out about phoning in because I know that they are always there to help!

Pros: User friendly

Cons: Expensive

Overall Experience: The support system is good. It connects to my CRM but does not log the recordings into it. The dialer does not work to use the extensions when the call goes through.

Pros: Service quality is good

Cons: The monthly package is expensive

Overall Experience:

Cogeco offers more channels and a better variety of shows. It also offers fast cable internet plans, but the price can be reduced.

Pros: Many channels

Cons: Speed mismatches with the subscription

Overall Experience:

The cable internet plans are only available to residents of Quebec and Ontario, so those in western Canada will have to choose a different provider.

Pros: Good call quality.

Cons: No issues yet.

Overall Experience: I was really happy with the customer service I got from Cogeco. After my bill went up unexpectedly, I called to find out what happened. I was on the phone for all of five minutes when someone came on and addressed my concern. They knew exactly why my bill had gone up and were able to lower it back down for me.

Pros: Probably the best Internet/TV provider in Ontario. Internet speed is good.

Cons: Cable service is by far the most expensive. Skips and cuts out frequently.

Overall Experience:

Professional service, everything is well explained, always satisfied with the service thank you very much. I had it for 7 months. Internet speed was okay except for a 2,3 time shutdown.
But the customer service is sometimes not friendly. And also the services here are mediocre.

Pros: Staff and support staff is good.

Cons: May also qualify for discounts on your Internet package.

Overall Experience:

You may also be able to qualify for monthly rebates on your bill in your first 24 months or when you bundle your Internet with Cogeco TV or home phone services.

Pros: Nice customer services

Cons: Little tough setup.

Overall Experience: I've been a subscriber with Cogeco for the last 3 years and their customer service is as wonderful as ever. I had a problem with my cables not connecting to my computer and they were able to solve it in less than 5 minutes by directing me to the appropriate department.

Pros: Sound quality is always clear.

Cons: Little expensive services.

Overall Experience: I've been with Cogeco for about a year and I haven't had any problems with them. I've never needed to contact them for an issue but it's reassuring to know that they're there if I do. The call quality is not bad, either. It rarely cuts out when I'm on the phone and the sound quality is always clear.

Pros: Call rarely drops down.

Cons: There are limited options for extras like wall-to-wall Wi-Fi coverage.

Overall Experience:

More expensive plans can cost more, but you’ll also get faster internet speeds. I wish it cost less. Some people manage to find it cheaper. The business phone service
is moderate.

Pros: Call rarely drops down.

Cons: There are limited options for extras like wall-to-wall Wi-Fi coverage.

Overall Experience:

No customer service skills, highly incompetent, the reps are rude, they lie and hang up on you. The BEST decision I made was canceling with them.

Pros: Though higher speed plans are only available in certain areas.

Cons: May also qualify for discounts on your Internet package.

Overall Experience:

Their plans start at $79 per month and go up from there depending on how fast you want your Internet to be. You may also be able to qualify for monthly rebates on your bill in your first 24 months or when you bundle your Internet with Cogeco TV or home phone services.

Pros: Live chat service

Cons: Very affordable solutions.

Overall Experience: I've been with Cogeco for one year, and I have to say that they are great. I had a quick question about my phone plan and their live chat service was able to help me within minutes. They also have some good VoIP services for a low monthly fee!

Pros: Customer service

Cons: Somewhat expensive.

Overall Experience: I have to say that the customer service has been excellent, and their VoIP services are fantastic. In fact, I've never had any outages or connection issues with my internet - it's been great!

Pros: Calm and collected staff and ready to support anyone.

Cons: Live chat isn’t always available

Overall Experience:

Don't even think of wasting time and money on this provider's network infrastructure and technical skills including ticketing systems and overall dispatch/communication.

Pros: Cogeco has nice call quality.

Cons: Never had any issues.

Overall Experience:

I've had Cogeco as my VoIP provider for past few years and I have never had any issues with them. Their customer service team is great.

Pros: Customer service is good.

Cons: Little expensive.

Overall Experience: I am using Cogeco for 2 years and I love their customer service. They always get back to me right away. What I do not like is the VoIP service, it's little expensive compared to other VoIP services out there in the market.

Pros: Great customer service.

Cons: No cons till now.

Overall Experience:

I have been with Cogeco for a while now and I am happy. They provide great customer service at all times and their prices are very reasonable. I would recommend this service to my friends, looking for VoIP services!

Pros: Good customer support

Cons: Intermittent connectivity issues

Overall Experience:

The connections drop constantly. There were issues with my receiver. The customer service people helped me in resolving the issues.

Pros: Good internet connectivity

Cons: Agents could not speak English

Overall Experience: The video quality is good. The waiting time to speak with a technician is longer.

Pros:

Cons:

Overall Experience:

I am amazed by Cocego Internet Service again and again!! I can't have enough about them. After one year, I signed up with Cocego; I got a letter in the mail stating that they wanted to inform me that they had increased my Internet Speed by double complimentary!! Then the other day, I called them because I was constantly going over my monthly bandwidth ( 60GB, the highest when compared to similar packages with other providers ). I asked her if she had anything else to offer me with higher bandwidth, so she started reading me a new plan they had just started with, and it would double my bandwidth ( 120GB ) double my speed ( 30Mbit/sec ). I was like, WOW, and how much is this going to cost me!? She told me $59-and I asked her how much I am paying now, $57.-!!!

Pros:

Cons:

Overall Experience:

I've been a Cogeco customer for 20 years. Time after time they suspend my account for being a few days past the due date!! If I had another choice I would choose it.

I can't figure out how .. but my last bill said I used 205GB beyond my allowance. That's a total of 475GB. There is no way I used that much. It cost me $227 extra.

Pros: No surprise fees

Cons: Spotty service

Overall Experience: All plans include a modem, and router. The recording runs even when the program ends, so we have to wait until the recording ends.

Pros: Company is always friendly.

Cons: I have never had any issues with their service.

Overall Experience:

I am a current customer of Cogeco and I've been with them for a while now. I have never had any issues with their service, and the people at the company are always friendly and willing to help. They also have a great VoIP service that allows me to make calls in HD quality. Best decision I ever made switching to Cogeco!

Pros: Friendly customer service

Cons: Attention to scams is lesser

Overall Experience: The pricing is a little bit higher. Phone number is not provided for the landline.

Pros: Call rarely drops down.

Cons: Their cable service is by far the most expensive.

Overall Experience:

Customer support is absolutely brutal. They are clearly programmed to pretend there is nothing wrong for as long as possible during their frequent outages. Very poor customer service very poor product.

Pros: The staff were friendly, down to the point and activated everything

Cons: Their cable service is by far most expensive.

Overall Experience:

Their cable service is by far the most expensive and the absolute worst quality!!! It skips all the time, cuts out constantly and for internet and for 10 English channels and internet at $150 a month, it's a rip off!

Pros: Very kind and caring compassionate people.

Cons: Too expensive and dare to cancel and how rude they get.

Overall Experience:

Took several hours on the phone to multiple supervisors before finally having someone else arrive to do the job correctly. Absolutely No customer service and No understanding of what is going on.

Pros: You’ll only be able to pay on a month-to-month plan.

Cons: Internet plans are only available in a few areas.

Overall Experience:

They are clearly programmed to pretend there is nothing wrong for as long as possible during their frequent outages. Very poor customer service very poor product.

Pros: They always check all the basic boxes.

Cons: Too expensive and dare to cancel and how rude they get.

Overall Experience:

Local call center is a real bonus too. They are too expensive, but ALL Canadian tv/Internet companies are. I am amazed by the Cogeco Internet Service again and again!!

Pros: Probably the best Internet/TV provider in Ontario. Internet speed is good.

Cons: Way too expensive because they are mostly the only ones in the area. They are so bad that poor customer service employees wont pick up calls anymore.

Overall Experience:

Maybe the best Internet/TV provider in Ontario. I've had my trials with them over the 30 or so years I've used them, but 9 times out of 10 they get it right. As for this particular location, I had to walk in there to exchange my modem to one that could handle the new speed. The staff were friendly, down to the point and activated everything on the spot.

Pros: Cogeco provides inferior cable quality to high end boxes.

Cons: Poor customer service.They behave like a monopoly.

Overall Experience:

Their VOIP service has failed seven times for me in the last eighteen months. They are expensive. Their customer service is caustic. They added 'bandwidth surcharges' to internet service.

Pros: Cogeco has friendly staff, and down to the point

Cons: Poor connection, poor speed, modem range is horrible, no range on Second level.

Overall Experience:

I am with them now for over 2 years and I have yet to encounter an outage with them!!
As for this particular location, I had to walk in there to exchange my modem to one that could handle the new speed. The staff were friendly, down to the point and activated everything on the spot.

Pros: Can't rave enough about them

Cons: Their cable service is by far the most expensive and the absolute worst quality!!!

Overall Experience:

Took 5 phone calls to get Cogeco to stop billing me for the phone service I no longer have, claiming that they had never received the stop order from another agency I hired now for the phone. Stay away from Cogeco.

Pros: Technicians are good

Cons: Price increases constantly within the contract

Overall Experience:

They could not speak English, so I found it challenging to troubleshoot my issues. No contracts.

Pros: A year after I signed up with Cogeco I suddenly got a letter in the mail stating that they wanted to inform me that they have increased my Internet Speed by double complementary!

Cons: Cogeco overcharged me.

Overall Experience:

They make old school appointments for techs to come to your house, 5 or 6 hour windows. As if we all have that much time. Got suckered by Cogeco sales to go for their introductory phone and TV package.

Pros: Affordable services.

Cons: Customer service may respond late.

Overall Experience: I've been a customer with Cogeco for about a year now. I really like the pricing, but the customer service leaves something to be desired. They are usually very delayed in responding to inquiries and sometimes difficult to get a hold of on the phone. It is also not clear what VoIP services are included in my package, which is frustrating when trying to plan how I want my suite of services set up.

Pros: Quickly fixes the issue.

Cons: Their cable service is by far most expensive.

Overall Experience:

Took several hours on the phone to multiple supervisors before finally having someone else arrive to do the job correctly. Absolutely No customer service and No understanding of what is going on.

Pros: Internet rarely drops down.

Cons: Too expensive.

Overall Experience:

Don't even think of wasting time and money on this provider's network infrastructure and technical skills including ticketing systems and overall dispatch/communication.

Pros: Staff and support staff is good.

Cons: Cable service is expensive.

Overall Experience:

A year after I signed up with Cogeco I suddenly got a letter in the mail stating that they wanted to inform me that they have increased my Internet Speed by double complementary!

Pros: Though higher speed plans are only available in certain areas.

Cons: Occasional distortion.

Overall Experience:

No customer service skills, highly incompetent, the reps are rude, they lie and hang up on you. The BEST decision I made was canceling with them.

Pros: Staff and support staff is good.

Cons: Management is Non existent in this company

Overall Experience:

So far I had to go to the modem three times, unplug it, plug it back on, so we can get the internet back. Imagine 10 full days of this. Every time the new modem has a "glitch" the alarm panel gets disconnected. This is on top of you've been thrown out of the webpage you're in....or even a phone call.

Pros: Doubled my speed

Cons: Technician again failed to show up.

Overall Experience:

It took several hours on the phone to multiple supervisors before finally having someone else arrive to do the job correctly. Absolutely No customer service and No understanding of what is going on.

Pros: The rep quickly fixed the issue.

Cons: Sometimes the call quality is not the best.

Overall Experience:

Can't rave enough about them. A year after I signed up with Cogeco I suddenly got a letter in the mail stating that they wanted to inform me that they have increased my Internet Speed by double complementary!

Pros: Staff and support is good.

Cons: Live chat isn’t always available.

Overall Experience:

Can't rave enough about them. A year after I signed up with Cogeco I suddenly got a letter in the mail stating that they wanted to inform me that they have increased my Internet Speed by double complementary!

Pros: Their cable service is by far most expensive.

Cons: Their cable service is by far most expensive.

Overall Experience:

Took several hours on the phone to multiple supervisors before finally having someone else arrive to do the job correctly. Absolutely No customer service and No understanding of what is going on.

Pros:

Cons:

Overall Experience:

Signed up because they offered much high speed internet for the same price.
But, Lagging literally writing this!!!!