Vonage Business Communications Reviews, Features & Pricing

Pros: 99.999% uptime guarantee

Cons: Sign-up issues

Overall Experience:

Our team uses Vonage Communication APIs with video and signaling to implement communication solutions. This platform doesn't offer direct dialing of customer extensions.

Pros: User-friendly interface

Cons: Some features require additional costs.

Overall Experience:

The cloud-based system is convenient, but I've had SMS integration and support issues. The billing process is also complicated.

Pros: Reliability

Cons: Difficult to set up

Overall Experience: The Softphone and click-to-dial works well on the desktop. Text messaging does not handle images. So, my clients were not able to send pictures of signed documents.

Pros: Service is good

Cons: High cost

Overall Experience: The Smartphone App lets us work from anywhere and access all the features. Sometimes, it switches from my headset to the webcam.

Pros: Reliable and cost-effective.

Cons: No issues till now.

Overall Experience: As a business owner, calling from my mobile phone is out of the question. I need a reliable and cost-effective solution for my business. When I tried Vonage for the first time, I was surprised by how much better the audio clarity is and how much more reliable it is! The call quality on Vonage VoIP service has exceeded my expectations in every possible way.

Pros: User-friendly Interface

Cons: Complex software

Overall Experience:

The ability to switch between mobile and PC is good. However, understanding the connectivity of the call flow is complex.

Pros: Satisfied with the service.

Cons: No cons.

Overall Experience: I have been using Vonage for the past 3 years and I have been very satisfied with the service. The audio call quality is excellent, I was even able to use it in a hurricane! And the unlimited calling and texting is perfect for my family's needs.

Pros: Good call quality.

Cons: Sometimes gets glitchy.

Overall Experience: Vonage lets us call the prospect without an interception. It sometimes gets glitchy with the new updates, but after some time, it works fine.

Pros: Good call quality.

Cons: Sometimes gets glitchy.

Overall Experience: Vonage lets us call the prospect without an interception. It sometimes gets glitchy with the new updates, but after some time, it works fine.

Pros: Feature set is good.

Cons: Customer care may react late.

Overall Experience: It is a good offering for small businesses. It contains several helpful features that are good for our company's needs. It is significantly more dependable for our communication needs than other similar software. Even though we adore Vonage, it can occasionally be difficult and time-consuming to call customer care.

Pros: Competitive pricing for international calls

Cons: Limited reporting and export options in the admin portal

Overall Experience:

I appreciate the smartphone app's functionality, but the lack of direct customer phone support is frustrating.

Pros: 99.99 Uptime guarantee

Cons: Add-on fees

Overall Experience:

We can access Voicemail from any phone or PC. It imposes additional monthly fees and has some difficulties in resolving service issues.

Pros: Customer service is excellent.

Cons: No problems.

Overall Experience:

I had been a Vonage customer for over 5 years and I loved it. The call quality is exceptional, service has always been really reliable, and their customer service is excellent. I would highly recommend them.

Pros: Customer service is excellent.

Cons: No problems.

Overall Experience: I had been a Vonage customer for over 5 years and I loved it. The call quality is exceptional, service has always been really reliable, and their customer service is excellent. I would highly recommend them.

Pros: Excellent features.

Cons: No issues with Vonage.

Overall Experience: I have used Vonage as my VoIP service provider for over a year now. I am very happy with the quality of the audio calls, unlimited calling and texting, and the excellent uptime I get. Unlike other providers, their rates are also very affordable! Vonage is an exceptional company with great customer service.

Pros: Virtual Receptionist

Cons: Additional cost for Add-On features

Overall Experience: Features like call recording, texting, and voice mail are good. They need to work on history settings because it sometimes does not show the call and recording history.

Pros: The call quality is excellent.

Cons: No issues.

Overall Experience:

I've been using Vonage VoIP services for the past 3 months and I have to say that it is the best decision I have ever made. The call quality is excellent and has never dropped in my experience. Vonage offers unlimited text and audio calls, which is extremely helpful when driving or commuting, plus they offer premium features like voicemail-to-email.

Pros: High-quality voice calls

Cons: Inconsistent customer support experiences

Overall Experience: Vonage offers good call quality and CRM integration, which has streamlined our sales process. However, their customer support can be hit or miss.

Pros: Easy installation

Cons: Poor call quality

Overall Experience: The user interface is easy for end users and admins. There is a slight delay in the audio, so our voices overlap. Some international numbers are blocked until we request them to be allowed.

Pros: Add-on Apps

Cons: Connectivity issues

Overall Experience:

Adding and removing users and program extensions is easy. However, my clients are not able to send me pictures of signed documents because text messaging does not handle images.

Pros: Good interface.

Cons: SMS integration is lacking.

Overall Experience: It is elementary to use, has a good interface, and is easily integrated with other tools. The UI/UX is good. Especially when it comes to texting, it has been average. The only wrong side is SMS integration and support to it.

Pros: Softphone

Cons: Additional monthly fees

Overall Experience:

It is not necessary to set up additional hardware. Occasionally, I miss the call because it switches from my headset to the webcam without reason.

Pros: Voice quality

Cons: Customer service

Overall Experience:

The Vonage app adopts phone contacts, and the data is not used unnecessarily. It is not easy to set up Voicemail notifications, which are delayed. Sometimes, the call history does not show up.

Pros: Call routing

Cons: Complex user interface

Overall Experience:

It provides an integrated communication experience across various channels. But it does not display the caller's information.

Pros: Flexible integration with CRM systems

Cons: No prorated refunds for annual plans.

Overall Experience: Vonage has been reliable for our business needs, but the customer service has deteriorated over the years. The lack of prorated refunds is also a significant drawback.