Vonage Business Communications Reviews, Features & Pricing
About Vonage
Vonage, headquartered in New Jersey, has created a cloud communications platform that provides unified communications, contact centers, and communication APIs.
Vonage VoIP System Features
Communications APIs
- SIP Trunking
- Programmable SIP
- In-App Voice
- Contact Centre Intelligence
Unified Communications
- Admin Portal
- App center
- Auto-attendant
- Block caller ID
- Call recording
- Business Inbox
- Business SMS and MMS
- Call Announce
- Busy lamp field
- Call conference
- call flip
- Call forwarding
- Call hold
- Call logs and contact history
- Call park
- Call queue
- Call rerouting
- Call screening
- Call tagging
- Call waiting
- Click to dial
- Conference Bridge
- Do not disturb
- IP phone paging
- Fax
- Shared Line Appearance(SLA)
- Phone dashboard
- Spam shield
- WAN
Contact Centres
- Speech Analytics
- Omnichannel
- Dialer
- Gamification
- Workforce Management
Vonage Business Phone System Plans and Pricing
Basic- Mobile- USD $19.99/month/line +taxes and fees
- Mobile and desktop apps
- Unlimited Calls and SMS
- Vonage App Center
- Unlimited Team Messaging
Premium- USD $29.99/month/line+taxes and fees
- All mobile plan features
- Unlimited meetings for up to 100
- Multi-level auto attendant
- CRM Integration
- IP desk phone capability
Advanced-USD $39.99/month/line+taxes and fees
- All premium plan features
- Call Recording on-demand
- Call Group
- Visual Voicemail
Pros
- Software flexibility
- Call monitoring
- Easy setup and user-friendly interface
- Voicemail features
Cons
- Contacting customer service is time-consuming
- Backend issues
- Limited video conferencing features
- Price is high
- More third-party apps have to be integrated with Vonage
Editorial Verdict
Vonage is a provider of VoIP to families and small businesses. They provide calling plans with local numbers for voice, messaging, and video conferencing.
No Direct Dialing
System Engineer
Pros: 99.999% uptime guarantee
Cons: Sign-up issues
Overall Experience:
Our team uses Vonage Communication APIs with video and signaling to implement communication solutions. This platform doesn't offer direct dialing of customer extensions.
The learning curve is bigger
Human Resources Manager
Pros: User-friendly Interface
Cons: Complex software
Overall Experience:
The ability to switch between mobile and PC is good. However, understanding the connectivity of the call flow is complex.
The Smartphone App provides accessibility
Chief Data Security
Pros: Service is good
Cons: High cost
Overall Experience: The Smartphone App lets us work from anywhere and access all the features. Sometimes, it switches from my headset to the webcam.
Needs image handling
Finance Manager
Pros: Reliability
Cons: Difficult to set up
Overall Experience: The Softphone and click-to-dial works well on the desktop. Text messaging does not handle images. So, my clients were not able to send pictures of signed documents.
Satisfied with the services.
Application Developer
Pros: Good call quality.
Cons: Sometimes gets glitchy.
Overall Experience: Vonage lets us call the prospect without an interception. It sometimes gets glitchy with the new updates, but after some time, it works fine.
Satisfied with the services.
Application Developer
Pros: Good call quality.
Cons: Sometimes gets glitchy.
Overall Experience: Vonage lets us call the prospect without an interception. It sometimes gets glitchy with the new updates, but after some time, it works fine.
Perfect for small businesses.
Management Accountant
Pros: Feature set is good.
Cons: Customer care may react late.
Overall Experience: It is a good offering for small businesses. It contains several helpful features that are good for our company's needs. It is significantly more dependable for our communication needs than other similar software. Even though we adore Vonage, it can occasionally be difficult and time-consuming to call customer care.
Voicemail Access is good
Information Security Manager
Pros: 99.99 Uptime guarantee
Cons: Add-on fees
Overall Experience:
We can access Voicemail from any phone or PC. It imposes additional monthly fees and has some difficulties in resolving service issues.
Good features
Chief Data Security
Pros: Virtual Receptionist
Cons: Additional cost for Add-On features
Overall Experience: Features like call recording, texting, and voice mail are good. They need to work on history settings because it sometimes does not show the call and recording history.
Easy-to-configure features.
Chief Sales Manager
Pros: Good interface.
Cons: SMS integration is lacking.
Overall Experience: It is elementary to use, has a good interface, and is easily integrated with other tools. The UI/UX is good. Especially when it comes to texting, it has been average. The only wrong side is SMS integration and support to it.
Delay in audio
Network Expert
Pros: Easy installation
Cons: Poor call quality
Overall Experience: The user interface is easy for end users and admins. There is a slight delay in the audio, so our voices overlap. Some international numbers are blocked until we request them to be allowed.
