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Vonage Business Communications

by Vonage

4.1/5
Average Ratings 9 Reviews
Overall
4.1/5
Ease of Use
4.1/5
Customer Service
4.3/5
Provider Details
Starting Price
USD $19.99/Monthly/User
Pricing Details
Talk to sales at:
Vonage Business Communications

Vonage Business Communications Reviews, Features & Pricing

About Vonage

Vonage, headquartered in New Jersey, has created a cloud communications platform that provides unified communications, contact centers, and communication APIs.

Vonage VoIP System Features

Communications APIs

  • SIP Trunking
  • Programmable SIP
  • In-App Voice
  • Contact Centre Intelligence

Unified Communications

  • Admin Portal
  • App center
  • Auto-attendant
  • Block caller ID
  • Call recording
  • Business Inbox
  • Business SMS and MMS
  • Call Announce
  • Busy lamp field
  • Call conference
  • call flip
  • Call forwarding
  • Call hold
  • Call logs and contact history
  • Call park
  • Call queue
  • Call rerouting
  • Call screening
  • Call tagging
  • Call waiting
  • Click to dial
  • Conference Bridge
  • Do not disturb
  • IP phone paging
  • Fax
  • Shared Line Appearance(SLA)
  • Phone dashboard
  • Spam shield
  • WAN

Contact Centres

  • Speech Analytics
  • Omnichannel
  • Dialer
  • Gamification
  • Workforce Management

Vonage Business Phone System Plans and Pricing

Basic- Mobile- USD $19.99/month/line +taxes and fees

  • Mobile and desktop apps
  • Unlimited Calls and SMS
  • Vonage App Center
  • Unlimited Team Messaging

Premium- USD $29.99/month/line+taxes and fees

  • All mobile plan features
  • Unlimited meetings for up to 100
  • Multi-level auto attendant
  • CRM Integration
  • IP desk phone capability

Advanced-USD $39.99/month/line+taxes and fees

  • All premium plan features
  • Call Recording on-demand
  • Call Group
  • Visual Voicemail

Pros

  • Software flexibility
  • Call monitoring
  • Easy setup and user-friendly interface
  • Voicemail features

Cons

  • Contacting customer service is time-consuming
  • Backend issues
  • Limited video conferencing features
  • Price is high
  • More third-party apps have to be integrated with Vonage

Editorial Verdict

Vonage is a provider of VoIP to families and small businesses. They provide calling plans with local numbers for voice, messaging, and video conferencing.

Vonage Business Communications Reviews Recently Reviewed!
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No Direct Dialing

January 16, 2024
Brooklyn

System Engineer

4.75/5
Overall
5/5
Ease of Use
5/5
Customer Support
4/5
Features & Functionality
5/5
Value for Money
Likelihood to Recommend
Not Likely
Extremely Likely

Pros: 99.999% uptime guarantee

Cons: Sign-up issues

Overall Experience:

Our team uses Vonage Communication APIs with video and signaling to implement communication solutions. This platform doesn't offer direct dialing of customer extensions.

The Smartphone App provides accessibility

February 20, 2024
Michelle

Chief Data Security

4.5/5
Overall
5/5
Ease of Use
5/5
Customer Support
5/5
Features & Functionality
3/5
Value for Money
Likelihood to Recommend
Not Likely
Extremely Likely

Pros: Service is good

Cons: High cost

Overall Experience: The Smartphone App lets us work from anywhere and access all the features. Sometimes, it switches from my headset to the webcam.

Needs image handling

February 20, 2024
Robert

Finance Manager

4.5/5
Overall
3/5
Ease of Use
5/5
Customer Support
5/5
Features & Functionality
5/5
Value for Money
Likelihood to Recommend
Not Likely
Extremely Likely

Pros: Reliability

Cons: Difficult to set up

Overall Experience: The Softphone and click-to-dial works well on the desktop. Text messaging does not handle images. So, my clients were not able to send pictures of signed documents.

Satisfied with the services.

November 29, 2022
Leroy Jordan

Application Developer

4/5
Overall
4/5
Ease of Use
4/5
Customer Support
4/5
Features & Functionality
4/5
Value for Money
Likelihood to Recommend
Not Likely
Extremely Likely

Pros: Good call quality.

Cons: Sometimes gets glitchy.

Overall Experience: Vonage lets us call the prospect without an interception. It sometimes gets glitchy with the new updates, but after some time, it works fine.

Satisfied with the services.

November 29, 2022
Leroy Jordan

Application Developer

4/5
Overall
4/5
Ease of Use
4/5
Customer Support
4/5
Features & Functionality
4/5
Value for Money
Likelihood to Recommend
Not Likely
Extremely Likely

Pros: Good call quality.

Cons: Sometimes gets glitchy.

Overall Experience: Vonage lets us call the prospect without an interception. It sometimes gets glitchy with the new updates, but after some time, it works fine.

Perfect for small businesses.

November 29, 2022
Mary Radcliff

Management Accountant

4/5
Overall
4/5
Ease of Use
4/5
Customer Support
4/5
Features & Functionality
4/5
Value for Money
Likelihood to Recommend
Not Likely
Extremely Likely

Pros: Feature set is good.

Cons: Customer care may react late.

Overall Experience: It is a good offering for small businesses. It contains several helpful features that are good for our company's needs. It is significantly more dependable for our communication needs than other similar software. Even though we adore Vonage, it can occasionally be difficult and time-consuming to call customer care.

Good features

February 20, 2024
Nancy

Chief Data Security

4/5
Overall
4/5
Ease of Use
5/5
Customer Support
4/5
Features & Functionality
3/5
Value for Money
Likelihood to Recommend
Not Likely
Extremely Likely

Pros: Virtual Receptionist

Cons: Additional cost for Add-On features

Overall Experience: Features like call recording, texting, and voice mail are good. They need to work on history settings because it sometimes does not show the call and recording history.

Easy-to-configure features.

November 29, 2022
Philip Clark

Chief Sales Manager

3.75/5
Overall
4/5
Ease of Use
3/5
Customer Support
4/5
Features & Functionality
4/5
Value for Money
Likelihood to Recommend
Not Likely
Extremely Likely

Pros: Good interface.

Cons: SMS integration is lacking.

Overall Experience: It is elementary to use, has a good interface, and is easily integrated with other tools. The UI/UX is good. Especially when it comes to texting, it has been average. The only wrong side is SMS integration and support to it.

Delay in audio

February 20, 2024
Bonnie

Network Expert

3.75/5
Overall
4/5
Ease of Use
4/5
Customer Support
3/5
Features & Functionality
4/5
Value for Money
Likelihood to Recommend
Not Likely
Extremely Likely

Pros: Easy installation

Cons: Poor call quality

Overall Experience: The user interface is easy for end users and admins. There is a slight delay in the audio, so our voices overlap. Some international numbers are blocked until we request them to be allowed.

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