Telzio Business Phone Service Reviews
About Telzio
Telzio provides mission-critical phone services for start-ups, businesses, and enterprises that are easy to deploy, manage and expand. They upgrade your company's capabilities with a scalable cloud solution and a modern, user-friendly interface.
Telzio VoIP System Features
Phone System Features
Call Flows:
It is the easiest method to set up inbound call routing services. Make changes to your phone system instantly with simple clicks.
- Phone menu
- Call queue
- Forwarding
- Team voicemail
- Conference bridge
- Business hours filter
Caller Experience:
Experience automatic call recording for both inbound and outbound calls. Enjoy unlimited storage and remain compliant with user access and data retention tools.
- Call recording
- On-Hold Message
- Hold music
- Simultaneous calling
Phone numbers
Search for new toll-free, local, and international numbers, route calls to any location, and experience porting existing numbers to a cloud phone system.
- Toll-free number
- Local Number
- Extensions
- International number
- Number porting
- Caller ID name
- Directory Listing
- Emergency
Communication Features
Calling
Telzio keeps your communications secure with professional calling and testing capabilities for remote users.
- Webphone
- Mobile App
- Desk phone
Messaging
Telzio's web and mobile apps allow to text with customers, route incoming text messages to teams and enable collaboration with modern features.
- Virtual Fax
- Text SMS
In-Call
Manage calls, messages, and administration of your phone system from day one without hassle.
- Call transfer
- 3-way conference
- Call monitoring
- User presence
Voicemail
Enable teams to manage voicemails through the dashboard. Also, voicemails in audio and text format can be accessed from anywhere.
- Voicemail to email
- Transcription
- Team voicemail
Call Filtering
Prevent unwanted calling and automate spam blocking.
- Call Blocking
- Do not disturb
Administration Features
User Management
Telzio's visually intuitive web interface allows employees to collaborate effectively and block other users from accessing records.
- Unlimited users
- Online Dashboard
- User Management
- Roles and permissions
- Two-factor authentication
Reporting
Watch the call center activity in real time with relevant links to call recordings and voicemails.
- Call center view
- Call logs
Telzio Business Phone System Plans And Pricing
Local Number Plan-Starting at $50/month/1000 minutes
- Incoming text messages on local numbers are included at no charge.
- Unlimited extensions are included, and additional phone numbers are for $1 per month.
- Plans to bundle local and toll-free usage.
- Overages - 0.15¢/min inbound and 0.30¢/min outbound.
Toll-Free Number Plan- Starting at $60/month/1000 minutes
- Additional toll-free numbers for $5/month
- Overage Charges- 0.50¢/min inbound and 0.30¢/min outbound.
Texting Messaging- Free Inbound SMS
- The text message from local numbers-$13 for 250 messages
- Texting from toll-free numbers-$24 for 250 messages
Internal Calling & Texting
- Free Internal Calling
- Free users and user-to-user calling.
Telzio Mobile & Web Apps
The mobile app of Telzio is free to download, and no installation is needed for the web phone.
Optional Desk Phones- Start from $68
- Desk phone price-less than $100
Custom Caller ID Name
- $15 setup fee to register caller ID
911 Emergency Calling- $1/month/phone number
- Additional local and government taxes if applicable.
411 Directory Service- $5/month
- +$15 setup/change fee per number.
- Outbound calls to the 411 directory service- $1/minute.
Pros
- The admin control panel is easy to use and has a modern User Interface.
- All services are reliable, and interactions with technical support are friendly and informative.
- Customer service is helpful and HIPPA compliant—good quality for the price.
- The cloud interface of phone, text, and fax is good.
Cons
- Sometimes, the mobile app has connection problems, which are more likely network / LTE related.
- The translation of voicemail can be a little clearer.
Editorial Verdict
Telzio offers reliable, enterprise-friendly communications technology for many businesses and organizations. It provides a complete set of advanced telephony features and different price levels.
Telzio provided Versa Products
IT Director
Pros: The admin control panel is easy to use and has a modern User Interface.
All services are reliable, and interactions with technical support are friendly and informative.
Customer service is helpful and HIPPA compliant—good quality for the price.
The cloud interface of phone, text, and fax is good.
Cons: Sometimes, the mobile app has connection problems, which are more likely network / LTE related.
The translation of voicemail can be a little clearer.
Overall Experience: Telzio provided a user-friendly interface where Versa Products was able to set up a new and improved phone system, and keep their local and toll free numbers.
The potential of Telzio while Overcoming Technical Obstacles
manager
Pros: Customization options
Cons: Technical issues
Overall Experience: The interface to set up call flows is flexible. Usage data presentation is attractive. Some features are not yet implemented. Also, the translation of voicemail needs to be precise.
User-Friendly Communication platform
Supplier
Pros: User friendly
Cons: Difficult user Interface
Overall Experience: All the services have been reliable, and interactions with technical support are friendly. The mobile app sometimes has connection issues, but that is more likely network / LTE related.
Great Service. Highly Recommended.
Founder
Pros: Has just what I needed for a great cost
Cons: Nothing so far
Overall Experience: So far everything is great and has just want I need
A Desktop App is needed
Auditor
Pros: Mobile App
Cons: Call flow extension
Overall Experience:
The usage data presentation is easy to extract for reporting purposes. However, the online calling features are not good. A desktop app would be better than a web-based calling system.
Telzio has never failed me.
Sales Officer
Pros: Much more affordable
Cons: No cons yet.
Overall Experience: I have been using Telzio for over a year and I can't recommend them enough. Pricing is excellent and the call quality is so much better than any of my previous providers. I work from home full time so it's really important to me that the service be reliable. Telzio has never failed me, and they are much more affordable than all of those other providers with their hidden fees!
Easy-to-configure features
Network Administrator
Pros: Affordable option
Cons: No problems till now.
Overall Experience:
I wanted a business phone system with easy-to-configure features, and Telzio delivered. I was able to make changes to my account without any trouble and the mobile app makes it super easy to manage my voicemail. I would recommend this service for companies of any size, as it is an affordable option with a lot of convenient features that is easy to navigate!
Excellent quality and reliability.
Network Administrator
Pros: Nice call quality.
Cons: Little expensive services
Overall Experience: Telzio is a breath of fresh air. The quality of the call is good, the agents are always in good spirits and are quick to help!
I love Telzio
Chief Information Security Officer
Pros: Great calling experience services.
Cons: No issues till now.
Overall Experience: I love Telzio. It's been a lifesaver for me. I used to get so many spam calls; it was overwhelming. Now, with Telzio, I am able to screen the spam calls before they ever make it to my phone. I can also call the company and have them removed from my list, which is amazing! Definitely recommend Telzio!
Telzio has been a lifesaver for me.
Internetworking Expert
Pros: Blocks spam calls
Cons: Limited features
Overall Experience: Telzio has been a lifesaver for me. I work in a call center and most of the time it was impossible to get away from the pesky telemarketers that have no idea what their company is. Once I signed up for Telzio, my phone stopped ringing - which also meant I was finally able to get some sleep. It's such a relief not to have to deal with all of this anymore!
Best caller experience I’ve had.
Operations Manager
Pros: Easy to use services.
Cons: No issues till now.
Overall Experience: Telzio is the best caller experience I've had. They actually block spam calls and notify me when I get a call from an unknown number. It's so nice not to have to deal with the nuisance of spam and telemarketers annoying messages.
Using Telzio for the past 12 months.
Broadcast Technologist
Pros: Functional and affordable.
Cons: There is no unlimited calling plan.
Overall Experience: I've been using Telzio for the past 12 months and I have to say that the system is very functional and affordable. The only drawback I would say it has is that there is no unlimited calling plan.
Trackability of text messages
Manager
Pros: Friendly support team
Cons: The Voicemail translation has to be clearer
Overall Experience:
We can add multiple team members and track text messages. It is counter-intuitive but not easy to understand.
Lacking support for contacts
Supplier
Pros: Ease of use
Cons: Call flow extension
Overall Experience:
The App's admin tools are good. But support is missing in labeling contacts and phone numbers that we call to keep track of clients we have been talking to.
The system is useful and easy to use.
Networking Engineer
Pros: Good features.
Cons: Little expensive.
Overall Experience: I have been using Telzio for the past year now. The system is useful and easy to use. I just wish they had an unlimited calling plan, as I am always on the phone and it gets expensive having to pay per minute.
Telzio’s User-Friendly Interface Amidst Connectivity Challenges
Artist
Pros: Good Customer Support
Cons: Lack of essential features
Overall Experience: It is easy to use. But it does not work great if you initiate a call on Wifi and then want to switch to cellular data; mostly, it will lose the call.
Really easy to use interface.
Network Expert
Pros: Easy to maneuver design.
Cons: No issues till now.
Overall Experience:
The reason I love Telzio is that they have a really easy to use interface. The design of it makes navigation really basic and easy to maneuver. I also love the company phone system because you can transfer calls to any line, make conference calls, and have a VoIP line for your business number.
Very satisfied with the call quality.
Sales Executive
Pros: Easy setup.
Cons: No issues yet.
Overall Experience: I've been with Telzio for a couple of months now and I am very satisfied with the call quality. Their customer service is also very helpful, which was a big reason I switched from my previous carrier.
I’m very pleased with the app.
Associate Development Manager
Pros: Sound quality is crystal clear.
Cons: No cons.
Overall Experience: Telzio is the easiest phone system I have ever used. I never have to wait on hold when I call customer service and the sound quality is crystal clear. The pricing is fair and it's just easy.
Great business phone service.
Chief Sales Manager
Pros: Company phone system is also very easy to use.
Cons: No issues till now.
Overall Experience: I've been using Telzio for a few months now and it's been great. Most of the time I don't even notice that I'm on a conference call because their call quality has always been so good to me. The company phone system is also very easy to use, even for my employees!
I highly recommend this company!
Finance Officer
Pros: Responsive customer care.
Cons: Initially calls were dropping but customer support worked on it very quickly.
Overall Experience: I've never been able to get a good system to work for my office before so I was very excited when I found out about Telzio. It's so easy to use, and the company is always there to help me. They even helped me set up my multi-line system for when we moved offices.
Feature-rich VoIP
Engineer
Pros: HIPAA Compliant
Cons: The Mobile App has problems sometimes
Overall Experience:
VoIP is a feature-rich system. We could use the physical fax machine (with the ATA) or the cloud fax option. However, it is tough for businesses that need both.
A game changer for me.
Cloud Engineer
Pros: Call quality.
Cons: No problems till now.
Overall Experience:
I have been using Telzio for more than six months and I love how convenient it is to use on both my work and personal devices. Unlike other VoIP services, Telzio has excellent call quality even with the free version, which is a game changer for me.
More Internet Reliability
Graphic Engineer
Pros: The cloud interface of phone, text, and fax is good
Cons: Software is not suitable for enterprise-level businesses
Overall Experience:
It provides iOS & Android App and web browser access. The interface is complex, and customer support is not optimal.
Customer service is great with Telzio.
Networking Engineer
Pros: Good quality of calls.
Cons: Setup is little tricky.
Overall Experience: I just switched to Telzio and the quality of my calls has skyrocketed. It feels like I'm in a call center in the future. There were a few hiccups with my move, but the customer service was top-notch. They responded quickly and answered any questions I had.
The customer service was awesome.
Design Professional
Pros: Supportive staff.
Cons: May be little expensive.
Overall Experience: The customer service was fantastic and they were very easy to get in contact with. They answered the questions I asked to them.
Fantastic price.
Finance Advisor
Pros: Low price, Customer support.
Cons: No issue till now Robert Musser.
Overall Experience: When I found Telzio, I was surprised to see the prices were so low! I can honestly say that Telzio are the best provider I've used so far.
Customer service is excellent.
HR Manager
Pros: Price and Customer Support
Cons: Had no issues yet.
Overall Experience: I have been using Telzio for years now and I must say that I am very impressed with them. They are the best VoIP services in the market. They offer some of the best prices, which is great for my budget. I will definitely be recommending them to all my friends and family!
Telzio has some very cool features
Data Analyst
Pros: Reliable Solutions
Cons: No cons since I'm using it.
Overall Experience: I am always impressed with their reliability. They are always on time, the products are always of high quality and they offer great customer service. I will continue to use them in the future!
Good service for price.
Finance Officer
Pros: Very reliable and affordable system.
Cons: Features are limited.
Overall Experience: I like the call routing and all the different features, but I wish that there was an unlimited calling plan like most other VoIP providers.
They have the best pricing.
Sales Manager
Pros: Good call quality
Cons: No issues yet.
Overall Experience: I have tried a various of phone services and in the end I settled on Telzio. They have the best pricing, network quality, and call features. Their service makes me feel like I'm still using an actual landline even though it's all done through my cell phone provider.
Features-rich solutions
Graphics Designer
Pros: Affordable.
Cons: Setup could be tricky.
Overall Experience: Telzio offers the best uptime, features-rich solutions I have come across. The customer service team is also excellent. I am looking forward to their updates.
Best business phone
Information Security Officer
Pros: Money saving.
Cons: Maybe tough setup.
Overall Experience: Telzio is one of the best business phone services I've seen. They're always there to get you connected and always on time.
Glad I switched.
Business Analyst
Pros: Affordable & Hassle-Free.
Cons: No cons.
Overall Experience: I looked at plenty of providers and Telzio was the best match for what we needed in an affordable package. I'm so glad I switched over!
Easy to Configure platform.
Sales Professional
Pros: Flexible and Reliable
Cons: Little expensive.
Overall Experience: I am experimenting with Telzio for my business and it's been amazing so far. My favorite features are flexibility and scalability, which have really helped me grow my business!
Call quality is amazing
Finance Officer
Pros: Easy to use
Cons: Can add more features
Overall Experience: I can honestly say that their call quality is amazing - The price point is so much better. Plus, they offer toll-free numbers and a great customer service team. It was really hard to make the switch, but in the end I'm glad we did!
Configuration is good
Graphic Engineer
Pros: Drag and drop feature
Cons: Lag in answering calls
Overall Experience:
The phones arrive preconfigured to our account. Google Single Sign-On (SSO) is not available.
Pricing must be affordable
Supplier
Pros: HIPAA Compliant
Cons: Voicemail translation
Overall Experience:
The cost of adding Direct Inward Dialing is less. But we have to pay an initial fee for setting up caller ID name and e911.
The pricing is affordable.
Marketing Manager
Pros: Reliable
Cons: No cons yet.
Overall Experience: The customer service is always responsive and helpful, the pricing is competitive, and the service itself is reliable.
Good Quality calls and reliability
Associate Developer
Pros: Reliable services.
Cons: I feel features are limited
Overall Experience: I was looking for a cloud solution, and Telzio's call clarity & customer service were impressive. They walked me through the entire process, and I felt like they were talking to me like family. I'm happy with my decision.
Software needs upgrade
Quality Analyst
Pros: Cloud interface
Cons: Labeling contacts
Overall Experience:
Customizing IVR for multiple retail locations is easy. However, the software is not suitable for enterprise-level businesses.
