Ooma VoIP Phone System Canada Reviews, Features & Pricing
About Ooma Office Canada
Ooma is a business phone service provider that specifically caters to the communication requirements of small and mid-sized enterprises. The company is widely recognized for its small business package that is loaded with 35 unique features, all designed to make business communication as effective and efficient as possible.
Being a leading provider of VoIP in Canada, Ooma works closely with its clients to offer VoIP solutions that are best suited to meet their organization's specific needs and requirements. Most Ooma VoIP Phone reviews in Canada will agree that the service provider excels in its robust features, which can be availed for an affordable subscription fee.
Moreover, Ooma also offers mobile, desktop, and softphone app options to dispense that help businesses provide excellent support to their customers.
Ooma VoIP Business Phone System Features
Overwhelming reviews of Ooma VoIP Service for businesses indicate that the below features are what make the business phone service provider so compelling.
- Virtual Receptionist
- Call Park
- Transfer Music
- Extension Dialing
- Call Forwarding
- Voicemail
- Call Transfer
- Virtual Fax
- 3-Way Calling
- 7-Digit Dialing
- Call Blocking
- Mobile App
Ooma VoIP Canada Plans and Pricing
Ooma offers flexible pricing plans that most small businesses will find affordable. The plans are as follows:
|
Plans |
Ooma Office Essential |
Ooma Office Pro |
Ooma Office Pro Plus |
|
Price Per User, Per Month |
CDN$ 24.95* |
CDN$ 29.95* |
CDN$ 34.95* |
|
Virtual receptionist |
X |
X |
X |
|
Music on hold |
X |
X |
X |
|
One Toll-free Number |
X |
X |
X |
|
Digital Fax |
X |
X |
X |
|
Email Audio Attachments |
X |
X |
X |
|
Desktop App |
|
X |
X |
|
Call Recording |
|
X |
X |
|
Voicemail transcription |
|
X |
X |
|
Call Analytics |
|
X |
X |
|
Call Queuing |
|
|
X |
|
Salesforce Integration |
|
|
X |
|
Hot Desking |
|
|
X |
|
Find Me, Follow Me |
|
|
X |
Pros
- Easy to use
- Desk phone, softphone, and mobile app
- No contract required for small business plans
Cons
- Poor customer service
- Toll-free service costs extra
The Bottom Line
Most Ooma Business Phone Service reviews hail this business communication provider for offering more than 35 unique features that help businesses cater to their customers with excellent customer service. Its flexible and affordable pricing plans make the service provider popular among small and mid-sized enterprises.
Ooma also offers features that can cater to the needs of large enterprises as well. That being said, some customers may find the limited information about customer support on Ooma’s official website to be rather disappointing. Overall, Ooma is a decent Canadian phone service provider that arms businesses with all the features they need to facilitate seamless business communication but leaves a lot to be desired in the customer support department.
Alternatives to Ooma VoIP Service in Canada
Intratel
Intratel has been a leading provider of enterprise-class communication solutions to businesses in Canada for over 14 years now. They specialize in providing telephone solutions that are highly scalable, feature-rich, and affordable. Intratel excels in offering hosted PBX, on-premise PBX phone systems, call center solutions, and VoIP phone lines for businesses. Plans starting from as low as CA$19.95 per user per month.
Callture
Callture specializes in offering cloud-based phone service that allows business and residential users to enjoy smooth communication with text, video, email, chat, and phone calling capabilities. A Canada-based company, Callture allows businesses to make unlimited inbound and outbound calls throughout the country. Callture also comes with a PBX phone system loaded with advanced calling features. Callture’s services are available on a per user per month subscription.
Primus
Primus is considered to be one of Canada’s most popular business phone service providers. It offers services that are designed to serve consumers, businesses, and wholesale customers. Primus is widely recognized in business circles for its robust internet and network services, award-winning VoIP solutions, Hosted PBX systems, and more. Primus is especially hailed among businesses for offering excellent customer support.
Excellent for landline
Motion Designer
Pros: Sound Quality. Friendly Support.
Cons: No cons till now.
Overall Experience:
Ooma has taken phone features to new heights accompanied with rock solid services. The few occasions where I have needed customer support they have never let me down.
I saved lot of money using Ooma
Dairy Supervisor
Pros: Price
Cons: None
Overall Experience:
Their pricing and Quality is the best VoIP services comparing to other providers.
Blocking scam callers
Networking Technologist
Pros: Cheap and reliable
Cons: Customer service is ok but could be better.
Overall Experience:
Ooma has the best programs, options, add-ons, and especially devices, compared to other VOIP options
The voicemail-to-email feature is good
Web Analyst
Pros: Call forwarding from office phone to cell phone
Cons: The setup process can be improved
Overall Experience:
Voicemail to email feature makes checking messages on the road easy. The customer service has issues sometimes.
High Definition Voice
General Manager
Pros: Affordable Calling Plans
Cons: Sometimes it takes time to call someone.
Overall Experience:
I find that it is reliable and easy to use. My family loves it. I would highly recommend it as it saves you money and works very well.
Great service all around.
Customer Service Executive
Pros: Customer service
Cons: You must have an active internet connection
Overall Experience:
Very good product at a reasonable price and monthly charge.
Cost and phone quality
Accounting Manager
Pros: Works with Alexa also.
Cons: None
Overall Experience:
I decided to try Ooma after dissatisfaction and distrust of my previous phone service vendor. So very happy and surprised actually with the quality and the savings.
Very cheap and reliable.
Financial Advisor
Pros: Clarity of the phone calls is amazing.
Cons: If the internet if off then you don't have service.
Overall Experience:
Ooma has a package that should be able to satisfy the majority of telephone service consumers at a price that It would seem hard to compete with.
Way cheaper than the landline product I had prior.
Chartered Accountant
Pros: Reliable Setup
Cons: Customer Service is down sometimes.
Overall Experience:
I have found a combination of feature and quality services that has satisfied my needs for telephone services and more.
Lower cost compared to traditional home phones
Assistant Manager
Pros: Value, Crystal clear calls
Cons: Customer service sometimes fail.
Overall Experience:
I also use the Ooma security devices tied to the phone and they work great without an expensive contract.
I don’t have to worry about dropped calls now.
Junior Developer
Pros: Good quality calls
Cons: I had to pay extra for some features.
Overall Experience:
I decided to try Ooma after dissatisfaction of my previous phone service provider. Happy and surprised actually with the quality and the savings with Ooma.
Excellent VOIP Solutions
Chief Information Security Officer
Pros: Clear sound, no lag and low cost
Cons: Emergency battery would be nice
Overall Experience:
It has great features and add-ons in order to also secure your home. I highly recommend Ooma.
Ooma is a very reliable service with desirable features.
Cloud Security Officer
Pros: Reliable.
Cons: Customer support sometimes react slowly.
Overall Experience:
It's awesome! I save almost 14$ by month since more then a year now and I'm very happy with my Ooma.
It’s very easy to setup
Information Professional
Pros: Clear call lines
Cons: No cons till now.
Overall Experience:
I have switch my mother in law to Ooma too. She has 77 year old and she can use them like any fix phone line!
Highly recommend Ooma.
Internet Protocol Engineering Professional
Pros: Quality and reliability.
Cons: If internet goes down then no phone
Overall Experience:
It’s great to save money and the call quality is great.
Their service is impeccable.
Medical Assistant
Pros: Excellent Services
Cons: Nothing
Overall Experience:
Never once faced a problem with their products and connection.
Invaluable- Ooma
Marketing Manager
Pros: Easy to use UI
Cons: Connect it with wired to get better internet.
Overall Experience:
It is the most versatile of all the systems I have used so far. It's not only efficient, it makes it easy to connect with others.
The service is easy to set up and activate.
Associate Developer
Pros: Great price. Value for money.
Cons: Impossible to remove your credit card billing data from the account via web.
Overall Experience:
The sound quality was good; set up was easy and quick, the Basic plan is at minimal cost
Ooma’s IP phone service will make you save some money each month.
Human Resource Manager
Pros: Cost saving
Cons: Sometimes I have connection problems
Overall Experience: Add to this that their customer service is A1 and you have the complete solution to cut your hard line chord.
Easy to use & Great Value
IT Professional
Pros: Reliable
Cons: It requires good and consistent wifi signal.
Overall Experience: I'm pleased with Ooma and plan to continue using it to facilitate my communication.
Spam calls disappeared for me.
Security Manager
Pros: Custom blacklists
Cons: Up-front device purchase required
Overall Experience: When I got the Ooma, I secured my new phone number, activated the black lists and my spam calls went to zero.
Reliable product and clear voice quality
Internetworking Expert
Pros: Good price and available features
Cons: None
Overall Experience: It has a consistently clear connection. I appreciate all of the included features
I like being able to access voicemail via my email account.
Sales Executive
Pros: Sound quality
Cons: No cons till yet.
Overall Experience:
I would recommend Ooma for VoIP businesses based on my experience of over two years.
Amazing price includes all the bells and whistles
Marketing Manager
Pros: Unlimited calling Canada and US
Cons: You lose power you may lose the phone.
Overall Experience:
I highly recommend OOMA to anyone looking to save money but not give up any quality of service.
Amazing price includes all the bells and whistles
Marketing Manager
Pros: Unlimited calling Canada and US
Cons: You lose power you may lose the phone.
Overall Experience:
I highly recommend OOMA to anyone looking to save money but not give up any quality of service.
Good option for our small business
Financial Manager
Pros: Price, ease of setup
Cons: None.
Overall Experience:
It was easy to set up, and is cheaper than most other business VOIP options out there.
The calling features are amazing.
Broadcast Engineer
Pros: Money saver.
Cons: No cons till yet.
Overall Experience:
I was skeptical about Ooma and their claims but after taking the leap and buying it, I've never looked back! I can take my landline phone off the hook and still have access to all my same features as voicemail and call waiting. Plus, the savings on this service is incredible! I am saving so much money with the Ooma.
Never found anything that compares to Ooma.
Public Manager
Pros: Affordable solutions and reliability
Cons: Little high pricing
Overall Experience: I had an issue with my Ooma because of a bad call by one of their representatives and they fixed it the same day. I have always heard good things about Ooma with their affordable solutions and customer service, so I went ahead and got a new phone. I have tried other providers but never found anything that compares to Ooma's service.
They are always reliable
Network Professional
Pros: Affordable phone services.
Cons: May drop call quality.
Overall Experience: Ooma is one of the best providers on the market for affordable phone services. My family and I have been with them for years now, as well as my friends and co-workers. They are always reliable and we have never had a problem during our time working with Ooma.
Ooma is a reliable services.
Finance Engineer
Pros: Affordable pricing
Cons: Little expensive
Overall Experience:
Ooma is a reliable services. Affordable pricing. I would recommend this to anyone who needs reliable services.
Ooma is a reliable services.
Finance Engineer
Pros: Affordable pricing
Cons: Little expensive
Overall Experience:
Ooma is a reliable services. Affordable pricing. I would recommend this to anyone who needs reliable services.
Ooma is a great choice!
Finance Officer
Pros: It's very affordable and easy to set up.
Cons: No cons yet.
Overall Experience:
Ooma is the best VOIP system on the market. The sound quality is awesome, and the features are good. It's very affordable and easy to set up. For anyone looking for a VOIP system, Ooma is a great choice!
I have had nothing but a great experience with Ooma
Graphics Designer
Pros: The features are all perfect.
Cons: No cons at all
Overall Experience: I have had nothing but a great experience with Ooma, in particular my landline phone line. I have never once talked to an operator and been disconnected. The features are all perfect, which made it easy for me to get used to the technology. The price is definitely worth it, really at the current rate there's no reason not to switch over!
I have been using Ooma for about five years
Cloud Security Officer
Pros: The setup was easy
Cons: No problems.
Overall Experience:
I have been using Ooma for about five years and I love how it has allowed me to save a ton of money on my phone bill. I am not the type to buy into any new technology without doing research, so when I found out about Ooma and how it provides everything you need in one package, that's when I made the switch. The setup was easy and downloading the app was a breeze.
Good for Personal and business use also.
Freelance Blogger.
Pros: Clear voice quality, reliable.
Cons: Missing caller ID.
Overall Experience:
The call quality and calling features couldn't be beat by my previous VOIP vendor - especially at the price. When I upgraded to Telo, I did so because of the additional features and HQ Voice technology. I couldn't be happier. I wholeheartedly recommend the Ooma Telo.
Ooma Saves Money
Vice President Sales
Pros: Great customer service
Cons: Sometimes requires reliable internet connection.
Overall Experience:
Their service is very good and can help with problem you might have. The basic features are good.
Reliable product.
Customer Support Executive
Pros: Easy to set up.
Cons: Customer Service is by email.
Overall Experience:
The Ooma has proved to be much more reliable, has good sound quality and is much more cost effective than my previous provider.
Awesome telephone service
Graphic Designer
Pros: Price is unbeatable.
Cons: Power outage can cause problems sometime.
Overall Experience:
OOMA has saved me money on phone and long distance calls at fraction of what regular landline costs. Really a boon to have at these times when every penny counts.
Couldn’t be More Pleased
Business Analyst
Pros: It is a great value and its features and flexibility is perfect.
Cons: Requires internet to stay up.
Overall Experience:
LESS EXPENSIVE phone calls!! I love everything about Ooma and the service it provides!!
It saves money.
Solution Architect
Pros: Good voice quality.
Cons: No cons.
Overall Experience:
Had my Ooma subsciption for a couple of years now and it has really allowed me to prioritize calls and block the spam callers that I don't want to hear from. Highly recommended!
They block the call I don’t want.
Technician
Pros: Easy installation Cost.
Cons: Sometimes I have connection problems
Overall Experience:
Ooma is an absolutely wonderful value. The service is flawless. We love being able to retain a home phone and not being dependent solely on cellphones
Easy set up.
Customer Service Manager
Pros: Rarely has an issue.
Cons: Gets distortion sometime.
Overall Experience:
We have been using Ooma for over two years now. First, we have saved a ton of money as compared to our prior provider (cable company) and the service has been more reliable.
Highly recommended!
Business Administrator
Pros: Affordable Calling Plans
Cons: Sometimes I have connection problems.
Overall Experience:
Ooma is an absolutely wonderful value. The service is flawless. We love being able to retain a home phone and not being dependent solely on cellphones.
The quality is five stars.
Graphic Designer
Pros: The customer service is impeccable.
Cons: I found no cons yet.
Overall Experience:
Everything about Ooma is just GREAT!! the only time I used their customer service, they were prompt, courtious, and transparent.
Ease of setup, low monthly cost.
Customer Support Executive
Pros: Reliable home phone.
Cons: Initial equipment cost.
Overall Experience:
Since joining OOMA several years ago, I have had no regrets. OOMA has saved me hundreds of dollars on my phone bill
I was looking for ways to trim my cable bill, and wondered if I could get a better deal on phone service.
Assistant Manager
Pros: I was able to have our old phone number ported over for a one time fee.
Cons: None
Overall Experience:
There are tons of other features available, but I haven't used them. I've also used Ooma to call family in London "on the cheap".
No monthly fees
Junior Data Analyst
Pros: Standard Rate and Plan Rate.
Cons: It needs internet connection to get started.
Overall Experience:
Ooma ensures all calls are clear and reliable even under extreme conditions. Plus, this cutting-edge phone solution uses an advanced voice quality.
Low installation cost.
Programming Analyst
Pros: It's convenient.
Cons: Sometimes I get connection problems.
Overall Experience:
I first heard about Ooma from a neighbor who was giving me some hints to save money when I retired. What a surprise Ooma turned out to be.
The number of SPAM calls that I get now are almost zero.
Graphic Design Manager
Pros: Quality of sound.
Cons: I repeatedly called customer service for a problem.
Overall Experience:
ne of the many features that I especially love is that the Ooma app lists every call than comes in to both numbers and you have the ability to block that number forever more.
Amazing value for money.
Network Officer
Pros: The biggest pro is the price.
Cons: I can say that there are no cons.
Overall Experience:
One quick call and they sent out a new one promptly with no problems, free shipping, and free return shipping. Terrific customer service.
Best telecommunications product
Assistant Sales Manager
Pros: Saves you dollars
Cons: It depends on the internet.
Overall Experience:
Don't forget to download the app ,you will never miss a call
Can depend on Ooma.
Operations Manager
Pros: Love the reliability and voice quality.
Cons: Room for improvement
Overall Experience:
It has many features I have to pay extra with the old service, it also has many features the old service didn't have.
Initial equipment cost
Network Administrator
Pros: System features.
Cons: Sometimes have to reset batteries.
Overall Experience:
The features that come with the system are unsurpassed for the cost
Cost saves Ooma.
Fashion Designer
Pros: Low cost
Cons: Can't think of any
Overall Experience:
Regardless of how often you make long distance calls, using Ooma will save you money. It practically costs nothing and the quality of service is excellent.
Wholeheartedly recommend the Ooma.
Customer Service Specialist
Pros: Live chat support.
Cons: Some features costs extra.
Overall Experience:
Clear sound and I've never had an outage related to the Ooma system.
I talk with my family in whole world.
Network Associate
Pros: Customer support.
Cons: No cons till now.
Overall Experience:
Ooma has allowed me to save so much money over the last few years while still allowing me to have the peace of mind of having a home phone to use in case of emergencies.
Blocking scam callers
Commercial Contract Manager
Pros: Very cheap and also reliable
Cons: Call very occasionally stutters.
Overall Experience:
I can easily assess which calls I need to attend and which ones are scam callers from Ooma!
Super great Ooma
Network Administrator
Pros: It just works and easy to setup.
Cons: Customer service is ok but could be better
Overall Experience:
They also have interesting new features with their home devices and cellular options.
Great VOIP Device with great call clarity
Guest Service Professional
Pros: Price and Savings
Cons: Premium is quite costly.
Overall Experience:
Obviously the device needs to have internet and is reliant on it to function, but it works fantastically even with a slower connection.
Reliability proven over years
Hospitality Instructor
Pros: One time payment
Cons: Nothing in particular
Overall Experience:
Same equipment same service since years. It’s reliable and easy to use.
Cutting-edge Hardware and Software
Professional in Human Resources
Pros: Calling Plans
Cons: Customer Service
Overall Experience:
You can use it with or without a phone you can use the app.
Cutting-edge Hardware and Software
Professional in Human Resources
Pros: Calling Plans
Cons: Customer Service
Overall Experience:
You can use it with or without a phone you can use the app.
Great little device
Group Benefits Associate
Pros: Inexpensive
Cons: Call quality breaks
Overall Experience:
The quality and reliability have been excellent. sound quality is low sometime but for the price you cant beat it.
Price conscious
Computer Examiner
Pros: Reliable services
Cons: No cons till now.
Overall Experience:
The mobile app is very good, you can make calls, review voicemails from your mobile.
We’ve been using Ooma for a while now and haven’t had a problem.
Risk Management Associate
Pros: Quality at this price.
Cons: Call quality can be a tiny bit glitchy
Overall Experience:
So far the call quality and features are good, and the good thing is I pay half of what I used to pay.
Switching to Ooma was the best decision I made.
Broadband Premises Technician
Pros: Excellent Quality and Low Price
Cons: Quality of sound varies.
Overall Experience:
I would recommend Ooma for businesses based on my experience of over two years.
Great customer service,
Director of Operations
Pros: Good price with the services provided!
Cons: Phone stops working once in 3-4 months.
Overall Experience:
I am 100% pleased with Ooma with our company!
Ooma is your perfect VoIP provider
Marketing Manager
Pros: Useful extra features
Cons: Initial cost
Overall Experience:
Thanks to fantastic feature like email voicemail, mobile notifications for missed calls or voicemails.
Best deal compared to a landline!
Management Consultant
Pros: Cheap price and great quality.
Cons: Cant receive SMS sometimes.
Overall Experience:
I have been a happy customer for a few years and I have had zero issues since day 1.
I never miss a call
System Administrator
Pros: Excellent sound quality
Cons: None
Overall Experience:
This is especially good for work at home environment.
Ooma saves me money
HR Manager
Pros: Price
Cons: Wi-fi calls sometimes are not very clear.
Overall Experience:
I can enjoy unlimited calls within Canada, and very special international long distance rate! I love it.
Clear quality of voice
Associate Software Developer
Pros: Saves my money.
Cons: Occasionally the phone will cut off during a call.
Overall Experience:
Occasionally we do get dropped calls. However, I have only lost service once in two or three years.
Cost of the unit & no cost calls are paramount
System Engineer
Pros: Set up is easy
Cons: Free version has less features
Overall Experience:
Cheaper and more convenient than a landline phone.
Great add on services.
VP of Marketing
Pros: Inexpensive.
Cons: I really can't think of any downsides.
Overall Experience:
It takes some setting up but more than worth the effort.
I’ve been an Ooma customer since 2013 and highly recommend it!
Interior Designer
Pros: Premium services are beneficial.
Cons: They need better customer support.
Overall Experience:
Works great in our home also.
I would recommend Ooma to anyone who just wants to pay once and then have free phone service indefinitely.
HR Administrator
Pros: Essentially free phone service after you purchase the device
Cons: Price varies online
Overall Experience:
The app is very useful to see when someone leaves a voicemail and you can play it or save it for later.
Saving with Ooma
Sales Manager
Pros: Price
Cons: Conversations can be hard when speakers are on
Overall Experience: The apparatus is very easy to install and can be shifted from one place to another it only needs a high speed internet connection so no need for setting up a line or operated.
Great phone option for a super price.
Broadcast Technologist
Pros: Price is good.
Cons: Features maybe are less.
Overall Experience:
We were moving and wanted something affordable. We also like the security of having a "home" phone.
Best VoiP Service
Networking Engineer
Pros: Excellent voice quality and price
Cons: Customer service can be more better.
Overall Experience:
The voice quality is crystal clear and I've never had a problem. Well worth the money as I've saved hundreds of dollars since switching to Ooma.
I plan to keep the service for long.
Communication Management Professional
Pros: Excellent for value
Cons: Sometimes shows other number than my Ooma number
Overall Experience:
The plan comes with unlimited calling to my home country and the quality of the calling is excellent.
Cord-cutting Performer
Sales Engineer
Pros: Easy to set up, and also lower cost
Cons: Nothing I've found yet.
Overall Experience:
The quality of the sound is great. It is very clear and reliable compared to some others. I've now had this system for over 3 yrs.
Game Changer in Our House
Sales Executive
Pros: Clarity, Reliability, Cost
Cons: Lack of Wifi
Overall Experience:
I never depended on landline but was experiencing bad call quality over the computer while working from home. Well Ooma solved that.
Good Quality calls and reliability
Division Executive
Pros: Consistent and reliable
Cons: Nothing
Overall Experience:
If you want to make international calls you just have to login and add funds to your account
8 Years – No Problems
Human Resources Manager
Pros: Clarity of sound.
Cons: Goes out when the internet is down
Overall Experience:
You have to realize that your Ooma will be only as good as your internet provider.
Great Product
Network Professional
Pros: Savings and reliability is special
Cons: Footprint of product is big.
Overall Experience:
Sometimes when my cell phone keeps dropping I will call from Ooma for a clear conversation and has saved me a ton of money since purchase.
Practical and Cost-Saver
Enterprise Risk Analyst
Pros: Reliable and overall excellent quality
Cons: Should have internet connection
Overall Experience:
It provides service when a cellular phone cannot.
Good quality calls
Interior Designer
Pros: No dropped calls
Cons: Lack of Wi-fi
Overall Experience: I never depended on landline but was experiencing bad call quality over the computer while working from home. Well Ooma solved that.
Good Quality calls and reliability
General Manager
Pros: Consistent and reliable service
Cons: The call very occasionally stutters
Overall Experience:
I can easily assess which calls I need to attend and which ones are scam callers from Ooma.
Great VOIP Device with great call clarity
Saved hundreds of dollar
Sales Manager
Pros: Reliable support and Cost Saving
Cons: Upfront cost
Overall Experience:
We made the switch 2 years ago and have had zero problems.
It works as promised
Management Specialist
Pros: It's convenient.
Cons: When I broke my cell phone, couldn't turn off the security system when I got home!
Overall Experience: One of the many features that I especially love is that the Ooma app lists every call than comes in to both numbers and you have the ability to block that number forever more.
I enjoy using Ooma.
Associate Marketing Manager
Pros: Call quality and features are good
Cons: Call quality can be a little bit glitchy
Overall Experience:
The virtual assistant feature is really helpful in directing calls to where they're supposed to go.
Best VoIP service
Graphic Designer
Pros: Good customer service
Cons: If internet goes down then no phone
Overall Experience:
It’s great to save money and the call quality is great.
Ooma has never failed me once!
Human Resources Manager
Pros: Low cost
Cons: Connected to internet
Overall Experience:
There maybe less expensive providers but Ooma is user friendly
Simply Amazing
Network Expert
Pros: Quality, cost, and no contract also
Cons: Was little tricky while setting up.
Overall Experience:
It provides great quality at low rate and best of all no contract
Low cost, reliable home phone
Ooma is great
Information Security Officer
Pros: Good quality.
Cons: The base service has little to know additional features
Overall Experience:
Clear sound and I've never had an outage related to the Ooma system.
I started saving money from day one.
Wireless Analysis Professional
Pros: Cost is low
Cons: When the internet goes down, so does the phone
Overall Experience:
Best thing was getting rid of over priced standards phone line.
Easy to use
Design Professional
Pros: Customer service is active
Cons: None
Overall Experience:
We love having a home phone, as we do use it instead of our cell phones when we are home.
It works very well.
Insurance Counselor
Pros: Price is very competitive
Cons: May be less features.
Overall Experience:
Haven't had any issues with Ooma, highly recommended.
Everything is perfect.
Landscape Architect
Pros: App is easy to use.
Cons: No cons.
Overall Experience:
Their app is great and easy to use. We have no complaints whatsoever!!
I am very happy with Ooma as my phone.
Communication Management Professional
Pros: Reliable connection
Cons: May be little expensive. But worth it.
Overall Experience:
I have had Ooma since last year and the connection quality has been excellent. It has a slight delay at times but that is to be expected. The sound quality is low but not the point of being unusable. For the price you can't beat it, especially when it comes to reliable communication with multiple family members.
Excellent quality and reliability.
Sales Engineer
Pros: Good easy to use UI.
Cons: No cons.
Overall Experience:
I have Ooma and am very happy with it. The quality and reliability have been excellent. Sound quality is low sometimes but for the price you can't beat it!
No dropped calls at all.
HR Manager
Pros: Call quality is fantastic.
Cons: No cons till now.
Overall Experience:
I've been using Ooma for the past year and love it. The quality and reliability have been excellent, and the price is unbeatable. Granted, sound quality is low sometime but for the price you can't beat it.
Customer service department is stellar
Associate Devloper
Pros: Affordable.
Cons: Calls may drop but it's an obvious problem.
Overall Experience:
Ooma is a unique investment. I'm so glad I made the decision to sign up for Ooma because of how cheap it was. The quality of calls was better than my previous provider and the customer service department is stellar! If you're looking for a cheaper alternative, this is definitely worth checking out.
Saved me time and money
Information Professional
Pros: Best call quality
Cons: No issues yet
Overall Experience: I have been using Ooma for many years. It's a great little drive that has saved me time and money over the years. It's wonderful to be able to talk on the phone from anywhere I am at in my house and also use it in public areas!
Ooma has very cool features.
Software Tester
Pros: Good quality of calls
Cons: No cons yet
Overall Experience:
Ooma is a little drive that has saved my family and me a lot of money over the years. I was able to cut my phone bill in half by using this product, so I have been nothing but happy with it.
Very easy to use.
Network Expert
Pros: Fantastic features
Cons: Little expensive solutions
Overall Experience: I've had the Ooma for a few years now. I bought it with some extra functionality in mind, not that I needed it, but it was a good deal. The great thing about Ooma is that it's saved me a ton of money over the years and very easy to use.
Good service for price taken.
Marketing Professional
Pros: Affordable solutions
Cons: Customer service responds late sometimes.
Overall Experience: I've been using Ooma for over a year and the call quality is always excellent. I don't have to worry about my boss hearing a lack of enthusiasm or not hearing me clearly. Satisfied with Ooma.
Happy with it so far.
Management Administrator
Pros: Easy to use.
Cons: No cons yet.
Overall Experience: I just recently bought an Ooma and have been really happy with it so far. My phone bill has been cut in half, which I love! But the best part is the customer service. Whenever I call in, they are so helpful and always seem to have the answer to my questions. Definitely worth a look if you want a great phone plan.
I could not be happier with my new phone service.
Cloud Engineer
Pros: Excellent call quality
Cons: Little tricky setup
Overall Experience:
I switched from my old service provider to Ooma, and I could not be happier with my new phone service and the quality of calls. Ooma is affordable, reliable and has never had any issues with their services. I would highly recommend them!
Very pleased with their services
Application Developer
Pros: They offer very affordable calling plans.
Cons: Depends on the internet.
Overall Experience:
I've been using Ooma for over a year now and I am very pleased with their services. They offer very affordable calling plans that are reliable and high in quality. I would highly recommend Ooma!
I’ve been using Ooma for over a month now.
Cloud Security Officer
Pros: The call quality is good.
Cons: Had NO issues with their service yet.
Overall Experience:
I've been using Ooma for over a month now and have had NO issues with their service. The call quality is just as good as a landline, personalized voicemail is an added bonus, and the price point couldn't be any more reasonable. I would highly recommend this provider over anything else in the market!
Been using Ooma for over a year now
Contract Manager
Pros: Voice quality is impeccable.
Cons: Limited Features
Overall Experience:
I've been using Ooma for over a year now. The services are reliable and the voice quality is impeccable. I had some trouble setting it up initially, but the support time quickly addressed the issue and I was up and running in no time.
Amazed at how helpful the Ooma customer service is.
Sales Engineer
Pros: Customer service is awesome
Cons: Little challenging UI.
Overall Experience:
Ooma was recommended to me, and I was amazed at how helpful the Ooma customer service is. They were able to quickly address the problem that I had with my phone line, so that I could use Ooma as my home phone.
It saves time
Solutions Associate
Pros: It's reliable.
Cons: NO cons yet.
Overall Experience:
Ooma is the best voicemail service for a business. It's reliable, affordable pricing and streamlines my workday. I use a personal Ooma and then in my office, I have one for business use. It's perfect because it saves time and lets me focus on what's important - making calls!
I bought Ooma and was blown away.
Director of Operations
Pros: The sound quality is amazing.
Cons: No cons till now
Overall Experience:
I bought Ooma and was blown away. The sound quality is amazing, and the features are good. I was able to get my phone number off of my old landline and have it work with Ooma. The set up is so easy and I don't even have a landline anymore!
Ooma is an excellent service for the price.
Enterprise Risk Analyst
Pros: User-friendly interface.
Cons: NO cons yet.
Overall Experience:
Ooma is an excellent service for the price. It has a nice feature rich and user-friendly interface. I've had no complaints so far with the service at all and it's well worth the try.
I have been using Ooma for over a year.
Network Associate
Pros: I find it clear, and reliable
Cons: Sometimes some lag in conversation.
Overall Experience: I have been using Ooma for over a year now and it has really brought me the most value when it comes to phone service. In addition to that, I find it clear, reliable, has many various and valuable features. Sometimes some lag in conversation but I would rather leave my phone off the wall with Ooma than rely on my carrier so that is not a huge deal.
Fast Support Responses
Cloud Engineer
Pros: The company provides clear and reliable service
Cons: Features are limited
Overall Experience: Ooma has been a great phone service for me. The company provides clear and reliable service that is many different and valuable features. Some of the conversation lag is a bummer, but other than that it's been fantastic.
Pleased with the services.
Chief Information Security Officer
Pros: Quality of calls
Cons: Limited features.
Overall Experience: Ooma is clear, reliable, and has many features. I get great quality of calls and my bill is way less than my previous provider.
I love my Ooma system.
Chief Information Security Officer
Pros: Crystal clear audio.
Cons: Little expensive.
Overall Experience:
I love my Ooma system. I've tried other services and they just don't work as well. Sure, they may be cheaper, but the quality is not there. With Ooma I can call anywhere, anytime and get crystal clear audio. It's so affordable too - all the features of a phone plan without the outrageous rates!
They provide cost saving solutions.
Benefits Associate
Pros: The call quality is superior.
Cons: Limited features.
Overall Experience:
I've been using Ooma for a few months now and I'm really pleased with it. I have them set up at my home and business lines. The call quality is superior to what the traditional phone company offers, but you get it for a fraction of the cost. It's also great that you can use any device to make calls as long as it's connected to the internet and not just your computer.
It’s been a lifesaver!
Financial Manager
Pros: Crisp and clear every time.
Cons: No problems with Ooma.
Overall Experience:
I was skeptical about the ability of Ooma to provide clear communication when my internet goes out, but so far it has not disappointed. I am a chatty person and I always like to be on the phone or video call when I'm not at home, but with Ooma my conversations are crisp and clear every time.
Good call quality and calling features.
Desktop Support Engineer
Pros: Best VOIP phone
Cons: Had no problem yet.
Overall Experience:
Works perfect thank you Ooma easy to hook up the price was great. Quality is there and Ooma has always been reliable
Helps Lower Your Bill!
Chief Security Officer
Pros: Low price.
Cons: It needs internet connection to get started.
Overall Experience:
It is an affordable hardware that delivers basic landline-like service without monthly fees, with few compromises. Great looks ,easy to use. High recommended
Useful extra features
Retail Supervisor
Pros: Value.
Cons: Maybe little expensive.
Overall Experience:
Initial cost is high. I never even had to upgrade anything nor talk to customer service.
Excellent service for with a lot of features
Accounts Specialist
Pros: Thanks Ooma for this great services at a ridiculous price!
Cons: No service power. connection is not there
Overall Experience:
The clarity of the phone calls is amazing.
Phone service price is rising.
Development Manager
Pros: Best service
Cons: Premium is little costly.
Overall Experience:
I've had for several years now, and I feel it's an outstanding product, with fine service.
Exceptional calling experience
Executive Director
Pros: Cloud-based smart telephony.
Cons: Call quality drops sometimes.
Overall Experience:
Review voicemails from your mobile as if you were on your landline.
Benefitted me tremendously.
Marketing and Advertising Executive
Pros: Various and valuable features.
Cons: Needs internet connection.
Overall Experience:
Customer service is fantastic, just call if you have an issue, don't bother looking it up online, they are fabulous.
Benefitted me tremendously.
Marketing and Advertising Executive
Pros: Various and valuable features.
Cons: Needs internet connection.
Overall Experience:
Customer service is fantastic, just call if you have an issue, don't bother looking it up online, they are fabulous.
Benefitted me tremendously.
Marketing and Advertising Executive
Pros: Various and valuable features.
Cons: Needs internet connection.
Overall Experience:
Customer service is fantastic, just call if you have an issue, don't bother looking it up online, they are fabulous.
Their service is very good.
Financial Advisor
Pros: Good VOIP phone.
Cons: Issue with the remote unit was placed.
Overall Experience: When I upgraded to Ooma, I did so because of the additional features and HQ Voice technology.
Beaten by my previous VOIP vendor.
Risk and Information Systems Controller
Pros: It is money saving
Cons: Needs internet connection.
Overall Experience:
A reliable, fast internet service is required to obtain the best phone quality.
Price for the service
Ooma saves money, and it’s easy
HR Administrator
Pros: Saves Money and Runs Reliably
Cons: Extra box that adds to your home's router/modem tech clutter.
Overall Experience:
We've been using an Ooma to maintain our home's landline number. Once the Ooma's installed, it's out of your hair and the savings are palatable
Easy to Set Up – Great Choice
Business Accountant
Pros: The fax features and the conference bridge are great features
Cons: May need more features.
Overall Experience:
Tech support is amazing and there for you 24/7.
Ooma has been easy to use.
Finance Manager
Pros: Affordable pricing, and seamless calls.
Cons: No issues.
Overall Experience:
I have been using Ooma for the past year, and it has been a great service for me. I would recommend it to anyone looking for cordless phone or speaker service. The sound quality on my new phone is perfect, and the battery life is excellent as well.
Best service I have found
Public Relations Manager
Pros: Fantastic customer service and affordable pricing.
Cons: I had no problem yet.
Overall Experience:
Ooma is the best service I have found to save on my phone bills. It's affordable, and the customer service is amazing! They really take care of their customers and make sure they're happy. The monthly fee also seems like a fair price in comparison to other services that are more expansive.
Ooma is the best option in town
Sales Professional
Pros: Seamless calling.
Cons: Features are limited.
Overall Experience: Ooma is the best option in town! I have used a number of different VoIP providers and found that the call quality on their apps were too slow, or their interface was not as user-friendly as Ooma's.
Customer service is great with Ooma
Supply Management Executive
Pros: Easy solutions.
Cons: Had some technical difficulties earlier.
Overall Experience: Customer service is great with Ooma. I had some technical difficulties with it before and they were always really prompt to help. I would recommend this service to anyone who is looking for a cheaper alternative and wants good customer service at the same time.
Ooma was great when I needed a new phone.
Finance Officer
Pros: Customer Service
Cons: Call quality may drop
Overall Experience: I had an issue with my Ooma because of a bad call by one of their representatives and they fixed it the same day. I have always heard good things about Ooma with their affordable solutions and customer service, so I went ahead and got a new phone. I have tried other providers but never found anything that compares to Ooma's service.
Support team has always helped
Revenue Manager
Pros: Fantastic customer support team.
Cons: Device may get an issue.
Overall Experience: I really like Ooma's service. It's easy to use, affordable, and the customer service is great. I've had some issues with my device in the past, but their support team has always helped me out.
Affordable phone service
Associate Developer
Pros: Reliability of the service
Cons: No cons yet.
Overall Experience: Ooma is an affordable phone service provider that offers reliable services. Last year, I switched from my landline to Ooma, and it's been great ever since! I love the reliability of the service and how easy it is to use their product.
I highly recommend this service!
Operations Manager
Pros: The services are reliable.
Cons: No cons.
Overall Experience:
I was in the market for a home phone service, and I was not disappointed with Ooma. The services are reliable. The Ooma support time quickly addressed the issue. I highly recommend this service!
I can always count on Ooma.
Systems Engineer
Pros: Reliable Services.
Cons: Limited Features
Overall Experience:
I've been using Ooma since they first came out last year and have not had any problems. I work in a busy office, so reliability is a big deal and I can always count on Ooma.
Honestly not worth complaining about.
Systems Engineer
Pros: Very satisfied with the clarity, and reliability.
Cons: The price is a little high.
Overall Experience: I've been testing Ooma for a year, and I'm very satisfied with the clarity, reliability, and variety of features. The one thing I would say about the service is that sometimes it lags a conversation for a few seconds, but it's honestly not worth complaining about. The price is a little high for what you get, but you get what you pay for.
You can easily call international numbers
Information Security Manager
Pros: Device set up in less than 10 minutes
Cons: No issues yet
Overall Experience: I got my Ooma device set up in less than 10 minutes. It was super easy to set up and I had no problem connecting to my WiFi. You can easily call international numbers as well with a click of a button, which is really great for me because I have family abroad. I also called customer support for help, and they were really helpful and kind about the whole process.
The company is always improving its offerings
Application Developer
Pros: Great customer support
Cons: No issues
Overall Experience: I was looking for a good deal on phone service, because I had read that Ooma had really good call quality and it was also a way to save some money. I found both of these to be true. The company is always improving its offerings and has a great customer support team who are always there to help you out. I haven't experienced any problems with the connection or the sound, so this is one purchase that has been worth
I’ve had Ooma for a few days now and it’s been such a great addition to my life.
Data Analyst
Pros: Call quality is excellent.
Cons: Bit expensive services.
Overall Experience:
Setup was really easy and the clear line has made all the difference in the world. I live in a building with three families, so I know how frustrating it is when they take over your phone line. Ooma has been brilliant though and I can't imagine going back to my old dial-up landline.
The customer service is excellent.
Cloud Security Manager
Pros: Inexpensive solutions.
Cons: Calls may drop once in a while.
Overall Experience: I've been using Ooma for a while now and I have to say, it's one of the best investments I have made. The customer service is excellent, and they are always available to help you out with the phone, chat, or emails. The service is really inexpensive too! You can't beat that!
It’s down when my internet is down.
Accounting Associate
Pros: Cheap Feature-rich.
Cons: Requires internet
Overall Experience:
Although it's not really free as it cost me more than 6/month, service is very reliable. Very easy to set up.
Voice quality is outstanding.
Associate General Manager
Pros: Low price packages.
Cons: Customer service lacks quality.
Overall Experience:
Ooma is reliable and has a consistently clear connection.
Have had it for 3 years now, wish I would have found it sooner.
HR Administrator
Pros: Cost and phone quality
Cons: Pay extra for some basic features.
Overall Experience:
Happy and surprised actually with the quality and the savings. I now pay 10% of what I used to be charged, with no problems.
Money saver
Digital Medial Specialist
Pros: Features are good.
Cons: Quality of call drops.
Overall Experience:
Never have any calls that drop or fail.
GREAT CALL QUALITY.
Accounts Executive
Pros: Excellent voice quality.
Cons: Equipment cost
Overall Experience:
I have to tell you, that I've never regretted switching to a VOIP. The phone company took a hike in years.
Never had any problems with my phone service
Human Resources Manager
Pros: Easy to use.
Cons: No issues till now.
Overall Experience:
I tried Ooma for the first time and it was one of the best decisions I made. I have never had any problems with my phone service. The installation process was really easy and it even saved me from paying a cancellation fee. If you're looking for a high-quality, reliable VOIP provider without the cost of a traditional phone company, you should look into Ooma!
Setup was easy
IT Manager
Pros: Affordable solutions
Cons: Little tricky interface
Overall Experience: Setup was easy, and I really appreciate their customer service team. They helped me a lot during the first few days after I had set it up and helped me avoid any mistakes or confusion. As long as you follow instructions, you should be all set!
Huge fan of the Ooma
Software Tester
Pros: Great call quality
Cons: No issues till now.
Overall Experience: It does have great call quality, which is important to me because I do a lot of conference calls for work. The price is also very good - if you're looking for something similar, this is your best bet!
Clear quality of calls
Sales Associate
Pros: Easy installing and setup.
Cons: Extra features are lacking.
Overall Experience:
I was really happy with my Ooma setup. It was just so easy to get the whole thing up and running. The clarity of the call is flawless and I can't even tell if I'm on Wi-Fi or on the cellular network.
I have no complaints.
Wireless Analysis Professional
Pros: The quality of call is clear.
Cons: No problems yet.
Overall Experience: I have been using Ooma for over 3 years now and I have no complaints. The quality of call is clear, the features are robust and it's reliable for day-to-day use. I am currently saving quite a bit over my old landline, so all in all, it's a great package.
Ooma has been a really good service for me.
Network Associate
Pros: Nice call quality.
Cons: NO problems.
Overall Experience: I have noticed an improvement in my call quality and the voice quality on my end is clearer. I also like that they don't charge anything to port an existing number to them which is great as I didn't want to lose the phone number that I had.
I’m a huge fan of my Ooma.
Cloud Security Officer
Pros: The app is really good too.
Cons: No complaints from Ooma.
Overall Experience:
I haven't had any dropped calls or bad quality in the past year that I've been using it. The app is really good, too; I can see my account info, check my recent orders, and even talk to customer support. The customer service is really nice, and they are very quick to help me when I need assistance.
I’m a huge fan of my Ooma.
Cloud Security Officer
Pros: The app is really good too.
Cons: No complaints from Ooma.
Overall Experience:
I haven't had any dropped calls or bad quality in the past year that I've been using it. The app is really good too, I can see my account info, check my recent orders, and even talk to customer support. The customer service is really nice and they are very quick to help me when I need assistance.
I highly recommend Ooma
Network Professional
Pros: Easy to use
Cons: No problems at all.
Overall Experience:
I highly recommend Ooma for anyone looking for a new phone provider. When I was researching which provider to get, I came across Ooma and realized that it's better than other providers because it's easy to use, the call quality is excellent, and the mobile app is great.
I think it’s great!
Mobile Application Developer
Pros: Mobile app is really helpful
Cons: Sometimes call quality may drop.
Overall Experience:
I heard about Ooma from a friend who really liked it. I don't have any experience with home phone service, so I did some research. The reviews also looked good, so I went ahead and got it set up. So far, I think it's great! My calls are always crystal clear and the mobile app is really helpful when we're on the go.
Still very satisfied.
Human Resources Manager
Pros: Saved me a lot of money.
Cons: No cons till now.
Overall Experience: I've been using Ooma for about 4 years now and I'm still very satisfied. For the past 3 years, I've been living in a rural area with spotty internet connection and have had no problem connecting to the Ooma Hub. It's also saved me a lot of money over those years. The customer service can't be beat either!
Ooma is a nice company.
Finance Officer
Pros: Very affordable.
Cons: Had no issues till now.
Overall Experience: I called Ooma to discuss my VoIP needs and they were very patient in listening to all my questions. They even threw out some ideas that I hadn't thought about. The best part was once we had set up a plan, I found out it's actually cheaper than I originally though! Ooma is a nice company with an excellent customer service and fair pricing.
Excellent phone VoIP service.
Network Expert
Pros: Quality of service.
Cons: Call quality may drop or fluctuate.
Overall Experience: I've been using Ooma for over a year and I'm really happy with it. The pricing is about the same as other VoIP companies but the quality of service is way better than my previous provider. It's also user friendly and I can set up conference calls in less than a minute. If you're thinking about switching, go with Ooma!
Disconnectivity from the base
Human Resources Manager
Pros: More features
Cons: Not user friendly
Overall Experience: The setup process was easy. However, there were frequent reboots and disconnections from the base, which were disruptive during calls.
Premium Service is overpriced !
Network Design Engineer
Pros: Voice Quality
Cons: Upfront cost
Overall Experience:
The sound quality was good; set up was easy and quick, the plan is at cost is quite costly.
The service has been reliable.
Junior Software Developer
Pros: Customer service is quick.
Cons: The premium is quite costly
Overall Experience:
I’ve always wanted a house phone but they’re so expensive it makes it feel like a bill.
Initial set up is easy.
Vice President Sales
Pros: Cost effective services.
Cons: No battery backup for power outages.
Overall Experience:
Their services are reliable, uptime & audio quality is in full HD.
I needed a simple low cost reliable solution for kids at home.
Junior Software Developer
Pros: Quality calls.
Cons: No cons so far !
Overall Experience:
Simply awesome value and we'll continue to be Ooma customers for a long time!
Very cheap and very reliable.
Financial Advisor
Pros: Good services.
Cons: Needs internet connection.
Overall Experience:
Customer service is fantastic, just call if you have an issue, don't bother looking it up online, they are fabulous.
Top Choice
Graphics Design Manager
Pros: Value and reliability
Cons: For extra features you have to pay more.
Overall Experience:
I normally use it to call people rather than my cell. I've had this service for about 5 years and I've never had any issues nor interruptions in service.
Been an Ooma user for 5 years.
Information Security Manager
Pros: Calling features and Quality
Cons: Caller ID
Overall Experience:
The call quality is very good and the phone is working 99% of the time.
The call quality is always great.
Information Security Manager
Pros: Cheap pricing
Cons: Features are limited
Overall Experience: I am a long-time customer of Ooma and use it on a daily basis. I've never had any major issues with the service and the call quality is always great. The pricing is also much cheaper than my previous phone company.
Ooma is a great product for the price.
IT Professional
Pros: Really affordable solutions.
Cons: No issues yet.
Overall Experience: I'm in a small business, so the cost was attractive to me. The quality of the call is really good and when I need customer service, they're always there to help me.
One of the cheapest options
Chief Security Manager
Pros: Reliable solutions.
Cons: Call quality may drop sometimes.
Overall Experience:
When I first looked into getting home phone service, Ooma was one of the first to come up. After calling customer service and getting an estimate of price, I soon realized it was one of the cheapest options out there. And, even though call quality is not always perfect or consistent, it's never been bad enough to keep me from being able to talk to family and friends.
Good call block feature
Finance Officer
Pros: Permits to listen to voicemails through email
Cons: Team faxing capability can be improved
Overall Experience: The Call blocking feature allows you to block spam calls. However, it consumes more time when logging into the app on both Windows and Cell phones.
Great little deceive
Chief Financial Advisor
Pros: Cheap and Reliable.
Cons: Sometimes the call quality gets low.
Overall Experience:
Ooma Telo is for price conscious consumers who have to maintain a landline yet want to cut the cord. Calls are clear and uptime is good.
Better than landline
Production Manager
Pros: Voice quality is quite okay.
Cons: Premium service could cost a little lower.
Overall Experience:
The expenses that you will incur are price of the device and port your existing number.
Cannot get my old number transferred.
System Engineer
Pros: Reliability
Cons: Functions are less.
Overall Experience:
It is impossible to remove your credit card billing data from the account.
Good call quality but no support
Data Analyst
Pros: Features.
Cons: Customer services.
Overall Experience:
After the initial free Premiere service is over (30 days) we started receiving an avalanche of robo calls. We can no longer use our home phone we get so many robo, sales, and scam calls also.
Don’t hesitate to switch to Ooma.
Customer Service Associate
Pros: Reliable and quality service
Cons: Cant receive SMS sometimes.
Overall Experience:
I can call people back after listening to the voicemail. This is especially good for work at home environment.
Easiest products I have ever used
Systems Administrator
Pros: The setup was a breeze
Cons: Little expensive service
Overall Experience: Ooma is one of the easiest products I have ever used. The setup was a breeze, and the customer service is superb. It's nice to be able to have a person on the line who can help in a time of need!
Using Ooma for over a year now.
Application Developer
Pros: Great customer service.
Cons: No cons.
Overall Experience:
I have been using Ooma for over a year now and I have to say that it has been the best purchase I've made. I initially shopped around and tried other providers but decided they were too expensive. With Ooma, not only do you get great customer service, but you also get the cost savings of eliminating your landline.
Texting can be user-friendly
Network Expert
Pros: Adapts to Office, Mobile, and Remote business styles
Cons: Call logging is cumbersome
Overall Experience: We can work while traveling using our cell phones. Voicemail-to-email transcription is good. But texting to other numbers requires adding them as contacts.
Mobile app convenience, but texting feature removed
Supplier
Pros: Reduced phone expenses
Cons: Pro plan required
Overall Experience:
Ooma has helped us reduce our phone expenses, making it much more affordable. The texting feature that was initially included is now only available with the Pro plan, which is disappointing. The lack of this feature has been inconvenient for our business operations.
Great Overall
Chartered Accountant
Pros: Low monthly fee.
Cons: If internet is down then there is no phone service
Overall Experience:
Been with them for several years and has saved me $100s of dollars over a traditional land line.
Hanging up and re-calling has resolved it immediately.
Senior Accounts Manager
Pros: Better price.
Cons: Must have an active internet connection
Overall Experience:
It provides service when a cellular phone cannot.
Helpful staff, But No wallpaper customization
Design Engineer
Pros: Reliable service, Great price
Cons: Phone settings locked
Overall Experience:
It offers reliable service at a great price. A drawback is the lack of customization options for phone settings. The inability to change the phone wallpaper limits personalization.
Effortless client communication, but Phone number issues
Engineer
Pros: All communications in one place
Cons: Setup difficulty
Overall Experience:
I can handle all communications in one place, making it easy to manage calls, messages, faxes, and voicemails. Setting up phone numbers and configuring interactions was challenging, but Ooma's customer support team efficiently optimized the settings.
Seamless Number Transfer But has Frequent Login Issues
Supplier
Pros: Cell phone integration
Cons: Password reset required
Overall Experience:
The number transfer process was easy and seamless. However, I struggled to log into the app and constantly had to reset my password, which was annoying.
Easy Remote Forwarding, But Some Wifi Setup Challenges
Financial analyst
Pros: Business Back Online
Cons: Firmware Downloads, Support Needed
Overall Experience:
Ooma got our property back in business within 45 minutes, which was impressive. We faced some issues with the Wi-Fi setup and firmware downloads. The support team was helpful, but it did take extra time to resolve these challenges.
