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OpenPhone

by OpenPhone

3.8/5
Average Ratings 3 Reviews
Overall
3.8/5
Ease of Use
4.3/5
Customer Service
4.0/5
Provider Details
Starting Price
$19/Monthly/User
Pricing Details
Talk to sales at: (855) 746-6304
OpenPhone Reviews

OpenPhone Reviews, Features & Pricing

About OpenPhone

OpenPhone revolutionizes business communication by offering a versatile and user-friendly phone system tailored for businesses of all sizes. This cloud-based platform simplifies the management of calls and messages, enhancing team collaboration and customer engagement through seamless integrations and comprehensive features. From setting up multiple phone numbers based on various criteria to integrating with key third-party solutions like Slack, Zapier, and HubSpot, OpenPhone empowers businesses to elevate their communication strategy. Whether it's call routing, setting business hours, or managing contacts and messages on a unified platform, OpenPhone ensures your team stays connected and productive across Mac, Windows, Web, iOS, and Android devices.

OpenPhone Features

OpenPhone offers the following features:

  • Call Forwarding: Ensure critical calls are never missed with OpenPhone’s advanced call forwarding. This feature minimizes the risk of potential customers moving on to your competitors by guaranteeing every call is answered.
  • Call Routing: Streamline your business communications with OpenPhone's intuitive call routing. Set simple rules to direct calls efficiently, ensuring they reach the right team member every time.
  • Simultaneous Ring: Optimize call response times with the simultaneous ring feature, designed to alert multiple team members at once, so no caller is left waiting.
  • Auto Attendant: Enhance your call management and filter out spam with OpenPhone’s auto-attendant. This tool provides a self-service menu to direct callers, saving valuable time.
  • Business SMS & MMS: Engage more personally with your customers using OpenPhone's SMS and MMS capabilities. Share updates, files, and more, fostering stronger customer relationships.
  • Voicemail to Text: Access voicemail messages with ease through transcriptions, allowing you to read voicemails from work contacts at any time and from anywhere.
  • Small Business VoIP: Tailor-made for growing teams, OpenPhone's small business VoIP solution offers a cost-effective and scalable communication system.
  • Cloud VoIP: With OpenPhone’s cloud VoIP, enjoy the freedom to manage your business communications from anywhere, providing flexibility and control over your phone system.
  • Slack VoIP Integration: Keep your team aligned and prioritize communication with seamless Slack integration, ensuring important messages never go unnoticed.
  • Text Messaging CRM: Centralize your communication by capturing all contact interactions within OpenPhone's CRM integrations, streamlining your customer relationship management.
  • Salesforce Call Tracking: Integrate seamlessly with Salesforce to automatically log calls and texts, enabling better tracking and analysis of customer interactions.
  • Three-Way Calling: Facilitate collaboration with the ease of three-way calling, making it simple to add a third party to any call.
  • Call Summaries: Stay informed and collaborate effectively with call summaries, making it easy to catch up on missed conversations and work as a unified team.
  • Call Transcriptions: Build stronger relationships with automatically generated call transcriptions, ensuring you never miss important details from any conversation.
  • VoIP Phone System: Experience the highest-rated OpenPhone VoIP phone system, as acclaimed by professionals on G2, equipped with all the essential features your team needs to communicate efficiently.
  • AI Text Messages: Leverage OpenPhone’s AI-based text response generator to save time and maintain engagement with quick, intelligent replies.
  • HubSpot Phone Integrations: Improve your CRM strategy with OpenPhone’s HubSpot integration, automatically logging calls and texts to enhance relationship management.

OpenPhone Plans and Pricing

The OpenPhone pricing structure is given below:

OpenPhone Starter Plan- US$19 per user per month

  • Calling and messaging (US & Canada)
  • One new local or toll-free phone number per user
  • Customer support via email
  • Shared phone numbers
  • Voicemail transcripts

OpenPhone Business Plan- US$33 per user per month

  • Group calling
  • Custom ring orders
  • Call transfers
  • AI call summaries and transcripts
  • HubSpot and Salesforce integrations
  • Phone menus
  • Analytics and Reporting
  • Auto call recording

OpenPhone Enterprise- Contact vendor for details

  • Calling and messaging (US & Canada)
  • Custom contract and pricing
  • 1 local or toll-free number
  • Dedicated account manager
  • Priority support
  • Automatic Call Recording
  • Audit log
  • CRM Integrations
  • Customer support via email, SMS and phone

Editorial Verdict

OpenPhone stands out as a highly efficient and user-friendly solution for businesses seeking to streamline their communication. With its robust offering of features like local or toll-free numbers per user, unlimited US and Canadian calling and messaging, and voicemail transcriptions, it's an excellent choice for enhancing team collaboration and customer engagement.

OpenPhone Reviews Recently Reviewed!
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Call quality has to be enhanced

2024-05-15
Alexis Butler

IT Analyst

4/5
Overall
5/5
Ease of Use
4/5
Customer Support
3/5
Features & Functionality
4/5
Value for Money
Likelihood to Recommend
Not Likely
Extremely Likely

Pros: Ease of use

Cons: Limited features

Overall Experience:

It integrates with my existing setup without relying on my personal number. Call quality on mobile devices is poor.

Call disconnection needs resolution

2024-05-14
Jill Ben

System Engineer

3.75/5
Overall
4/5
Ease of Use
4/5
Customer Support
3/5
Features & Functionality
4/5
Value for Money
Likelihood to Recommend
Not Likely
Extremely Likely

Pros: iOS App

Cons: Call issues

Overall Experience:

Customer service is good. Sometimes, calls are disconnected automatically.

The support team requires development

2024-05-17
Phyllis Ben

Engineer

3.75/5
Overall
4/5
Ease of Use
4/5
Customer Support
3/5
Features & Functionality
4/5
Value for Money
Likelihood to Recommend
Not Likely
Extremely Likely

Pros: Sound quality

Cons: Phone issues

Overall Experience:

It makes returning calls and tracking calls easier. Email support is not good.

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