Panterra Networks Reviews, Features & Pricing
About PanTerra
Panterra Networks provides unified communications services, offering features like VoIP, improved call quality, and effective streamlining of communications across multiple locations. PanTerra's inbound call centre solution includes Built-In Real-Time Business Analytics, Advanced queueing, Supervisory Modes, and numerous other features.
Panterra Features
Business Phone System
- Call Recording
- Web Conferencing
- Call Routing
- Call Monitoring
- Employee Directory
- Mobile Access
- Virtual Call Centre
- IVR / Voice Recognition
- Call Logging
Business VoIP
- Call Recording
- Encryption
- Contact Management
- Call Parking
- Voice Quality Enhancement
- SIP Trunking
- Unified Communications
- Ring Groups
- IVR / Voice Recognition
Call Centre
- Escalation Management
- Outbound Call Centre
- Manual Dialer
- Call Recording
- Queue Management
- Call Scripting
- Progressive Dialer
- Campaign Management
- Predictive Dialer
- Inbound Call Centre
- IVR / Voice Recognition
- Call Logging
- Reporting/Analytics
- Real-time Chat
- Database
Unified Communications
- Voice, text messaging, chat, and file-sharing capabilities
- Reliable call quality with minimal downtime or system malfunctions
- Integration with third-party cell phones for independent messaging
- Voicemail to email feature for accessibility
- Ability to add and manage users easily
- Group dialing and messaging options
- Direct text and MMS messaging from the desktop
- File access from remote locations and simple call groups
- Cloud-based system with continuous feature updates
Real-Time Features
- Business analytics tools for data management and analysis
- Real-time updates and notifications regarding system availability
- Live streaming of video/audio within the communication platform
- Presence indication to show user availability
Additional Features
- HIPAA compliance for healthcare and other privacy-conscious industries
- Various plans suitable for businesses of all sizes
- Easy-to-use interface with comprehensive support
- 24/7 US-based customer support via multiple channels
- Persistent team collaboration tools
- Encryption for data in transit and at rest
- Multi-factor authentication for enhanced security
- SmartBox feature for file storage and sharing
Panterra Networks Phone System Plans and Pricing
The Panterra pricing structure is given below:
Business Plus - US$24.95 per user per month
- Cloud PBX
- Unlimited Calls
- Unlimited Voice Mail
- Dedicated DID number
- Integrated Softphone
- Mobile Streams App
- Desktop Streams Client
- Persistent Team Collaboration
- Unlimited 1:1 and Team Streams
- Secure Multi-media Stream with Presence
- Live Streaming of Video/Audio
- Likes, Comments, Re-Sharing, Pinning
- Upload files and Folders with versioning
- Unlimited Conference Calls
- Unlimited On-Net ConnectMe HD Video Conferencing
- Call Recording
- Encryption In-Transit & At-Rest
- Outlook Plugin
- Skype for Business Plugin
- Multi-Factor Authentication Security
- 2 GB HIPAA Compliant SmartBox Storage
- Unlimited Users within an Account
- Enterprise Account Administration
- 24/7/365 Live Phone and IM Support
- 99.999% Reliability/Availability
Professional US$29.95 per user per month
- Cloud PBX
- Unlimited Calls
- Unlimited Voice Mail
- Dedicated DID number
- Integrated Softphone
- Mobile Streams App
- Desktop Streams Client
- Persistent Team Collaboration
- Unlimited 1:1 and Team Streams
- Secure Multi-media Stream with Presence
- Live Streaming of Video/Audio
- Likes, Comments, Re-Sharing, Pinning
- Upload files and Folders with versioning
- Unlimited Conference Calls
- Secure Multi-media IM with Presence
- Digital Fax Support
- Unlimited Call Recording
- Encryption In-Transit & At-Rest
- Outlook Plugin
- Skype for Business Plugin
- Salesforce Plugin
- Outlook, Google, Yahoo Contact Importing
- Contact/Group Management
- Multiple-Active Device Manager (MADM)
- Single Sign-On (SSO) Support
- Multi-Factor Authentication Security
- Unlimited HIPAA Compliant SmartBox Storage
- Unlimited Users within an Account
- Enterprise Account Administration
- 24/7/365 Live Phone and IM Support
- 99.999% Reliability/Availability
Call Centre US$44.95 per user per month
- Smart Call Routing
- Unlimited Extensions and Call Forwarding
- Team Messaging and Audio Conferencing
- 24/7 Support
- Customizable Dial Plans
- Voicemail to Email
Editorial Verdict
PanTerra Networks is generally well-regarded for its unified communications services, customer support and user-friendly interface. However, some users have noted complexities in system administration and issues with specific features.
Good Mobile Application
Auditor
Pros: Consistent service
Cons: Portal can be more intuitive
Overall Experience:
The mobile App is good. I can receive calls via streams on my cell. However, if we call numbers outside the US or Canada frequently, the international rates increase.
Video calling quality needs improvement
Auditor
Pros: Mobile App
Cons: The interface is less user-friendly.
Overall Experience:
Call forwarding is easy. Video calling to multiple users freezes the screen sometimes.
Pricing should be clear
IT Analyst
Pros: Voice quality
Cons: No plan for international dialing
Overall Experience:
The features are good. The shipping cost was not mentioned in the invoice.
Longer waiting time
Graphic Engineer
Pros: Cloud storage
Cons: No callback
Overall Experience: Remote accessibility is good. The waiting time to speak with the support team is longer.
