AVOXI Reviews, Features & Pricing
About AVOXI
AVOXI is your global communication partner, offering cloud-based virtual phone numbers and contact centre solutions to businesses worldwide. With options like local DID, toll-free, UIFN, and vanity numbers across over 150 countries, we empower your business to connect seamlessly with customers globally. Our platform simplifies call management with features like IVR, call routing, and voicemail transcriptions and enhances customer service by enabling personalized employee accounts and real-time call monitoring.
AVOXI Features
AVOXI offers the following features:
- Web Application and Mobile Interface: Utilize AVOXI's browser-based interface and mobile application to easily engage with customers using devices your team is already familiar with. This feature allows for seamless customer engagement and setup of agent workspaces wherever needed, ensuring flexibility and efficiency in operations.
- SIP & Integrations: Enhance your inbound and outbound communication capabilities by integrating AVOXI with existing phone systems. With simplified SIP connectivity, businesses can easily integrate their PBX, CCaaS, CPaaS, UCaaS, and other systems, enabling intelligent routing rules and real-time performance monitoring. This upgrade to VoIP service ensures a more robust and versatile communication setup.
- Programmable Voice: Leverage AVOXI's reliable voice APIs and webhooks to build, automate, and scale your communication processes directly within your applications. This feature allows for enhanced operational efficiencies and expanded international reach, offering better control over communications with a programmatic approach to voice services.
AVOXI Plans and Pricing
The AVOXI pricing structure is given below:
Launch- US$0 per user per month
- Minimum #1 of Users
- Minimum 1 Phone Number Per Plan
- Number Starting Price Per Month
- Unlimited Concurrent Calls
- 1 Year Data Storage
- Automatic Virtual Attendent
- Call Recording & Storage Services
- Voice Recording Storage
- Call Insights
Contact Plan- US$19.99 per user per month
- Minimum #3 of Users
- Minimum 1 Phone Number Per Plan
- User Set Up and Controls
- Instant SMS to Email
- Salesforce Integration
- US/Canada Unlimited Local Calling
- Number Porting Automation
- Voicemail Transcription Delivered to Email
- Order Status & Document Management
- Call Queuing
- Agent Webphone
- VIP Calling
- (ACD) Routing
- Designated Onboarding Coach
- Live Monitoring and Coaching
- Call Tagging and Dispositioning
- Real-Time Dashboards
Engaged Enterprise- US$39.99 per user per month
- Minimum #3 of Users
- Queue Callback
- Live Monitoring
- Skills Based Routing
- Unlimited Storage
Editorial Verdict
AVOXI sets the standard for global business communications with its robust suite of cloud-based telephony services and intuitive platform, offering unparalleled flexibility and control for seamless customer engagement and operational efficiency.
The support team is good
Analyst
Pros: Technical support
Cons: Strict Identity Verification
Overall Experience:
It provides excellent customer service and technical support, focusing on personalized attention. For new accounts, it requires strict identity verification and payment confirmation.
Uptime needs improvement
CEO
Pros: High-Quality Voice Services
Cons: No Uptime Guarantee
Overall Experience:
AVOXI offers reliable and high-quality voice services with consistent call clarity. It lacks a specified uptime guarantee, raising concerns about service availability.
Call identity must be hassle free
Business Analyst
Pros: Communications Platform
Cons: Potential for Calls to be Misidentified
Overall Experience:
It offers a comprehensive global communications platform with a wide range of features. However, it faces an ongoing challenge where calls may be misidentified as "scam likely" or spam risk.
