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AVOXI

by AVOXI

3.8/5
Average Ratings 18 Reviews
Overall
3.8/5
Ease of Use
3.9/5
Customer Service
3.9/5
Provider Details
Starting Price
US$19.99/Monthly/User
Pricing Details
Talk to sales at: (800) 462-8694
Avoxi reviews

AVOXI Reviews, Features & Pricing

About AVOXI

AVOXI is your global communication partner, offering cloud-based virtual phone numbers and contact centre solutions to businesses worldwide. With options like local DID, toll-free, UIFN, and vanity numbers across over 150 countries, we empower your business to connect seamlessly with customers globally. Our platform simplifies call management with features like IVR, call routing, and voicemail transcriptions and enhances customer service by enabling personalized employee accounts and real-time call monitoring.

AVOXI Features

AVOXI offers the following features:

  • Web Application and Mobile Interface: Utilize AVOXI's browser-based interface and mobile application to easily engage with customers using devices your team is already familiar with. This feature allows for seamless customer engagement and setup of agent workspaces wherever needed, ensuring flexibility and efficiency in operations.
  • SIP & Integrations: Enhance your inbound and outbound communication capabilities by integrating AVOXI with existing phone systems. With simplified SIP connectivity, businesses can easily integrate their PBX, CCaaS, CPaaS, UCaaS, and other systems, enabling intelligent routing rules and real-time performance monitoring. This upgrade to VoIP service ensures a more robust and versatile communication setup.
  • Programmable Voice: Leverage AVOXI's reliable voice APIs and webhooks to build, automate, and scale your communication processes directly within your applications. This feature allows for enhanced operational efficiencies and expanded international reach, offering better control over communications with a programmatic approach to voice services.

AVOXI Plans and Pricing

The AVOXI pricing structure is given below:

Launch- US$0 per user per month

  • Minimum #1 of Users
  • Minimum 1 Phone Number Per Plan
  • Number Starting Price Per Month
  • Unlimited Concurrent Calls
  • 1 Year Data Storage
  • Automatic Virtual Attendent
  • Call Recording & Storage Services
  • Voice Recording Storage
  • Call Insights

Contact Plan- US$19.99 per user per month

  • Minimum #3 of Users
  • Minimum 1 Phone Number Per Plan
  • User Set Up and Controls
  • Instant SMS to Email
  • Salesforce Integration
  • US/Canada Unlimited Local Calling
  • Number Porting Automation
  • Voicemail Transcription Delivered to Email
  • Order Status & Document Management
  • Call Queuing
  • Agent Webphone
  • VIP Calling
  • (ACD) Routing
  • Designated Onboarding Coach
  • Live Monitoring and Coaching
  • Call Tagging and Dispositioning
  • Real-Time Dashboards

Engaged Enterprise- US$39.99 per user per month

  • Minimum #3 of Users
  • Queue Callback
  • Live Monitoring
  • Skills Based Routing
  • Unlimited Storage

Editorial Verdict

AVOXI sets the standard for global business communications with its robust suite of cloud-based telephony services and intuitive platform, offering unparalleled flexibility and control for seamless customer engagement and operational efficiency.

AVOXI Reviews Recently Reviewed!
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The support team is good

2024-07-19
Grace

Analyst

4.5/5
Overall
5/5
Ease of Use
5/5
Customer Support
3/5
Features & Functionality
5/5
Value for Money
Likelihood to Recommend
Not Likely
Extremely Likely

Pros: Technical support

Cons: Strict Identity Verification

Overall Experience:

It provides excellent customer service and technical support, focusing on personalized attention. For new accounts, it requires strict identity verification and payment confirmation.

Hardware offerings need enhancement

2024-08-09
Owen Brown

Auditor

4.5/5
Overall
5/5
Ease of Use
5/5
Customer Support
3/5
Features & Functionality
5/5
Value for Money
Likelihood to Recommend
Not Likely
Extremely Likely

Pros: Pricing Options

Cons: Hardware Offerings

Overall Experience:

They offer flexible pricing options and scalable solutions for businesses of all sizes. However, they focus on software-based VoIP services and have limited hardware offerings.

Flexible Plans and High Call Quality, but Customization Is Limited

2024-09-10
Talon Williamson

CEO

4.25/5
Overall
3/5
Ease of Use
5/5
Customer Support
4/5
Features & Functionality
5/5
Value for Money
Likelihood to Recommend
Not Likely
Extremely Likely

Pros: scalable plans

Cons: Limited customization

Overall Experience:

AVOXI offers flexible and scalable plans that are well-suited to our growing business. However, some features have limited customization options. Call quality has been consistently high.

Scalability is good, but Mobile App Reliability Lags Behind

2024-10-02
Mikael Butler

Employee Development Specialist

4.25/5
Overall
5/5
Ease of Use
4/5
Customer Support
3/5
Features & Functionality
5/5
Value for Money
Likelihood to Recommend
Not Likely
Extremely Likely

Pros: Scalability

Cons: Outdated interface

Overall Experience: AVOXI's pricing is competitive and fits well within our budget. However, their integration with our CRM is less smooth than promised, causing delays in workflow. Downtime during peak hours has impacted our business operations.

Cloud-Based Solution Reduces Hardware Dependency but Needs Reliable Support

2024-09-06
Sylvie Aguilar

Web Analyst

4/5
Overall
5/5
Ease of Use
2/5
Customer Support
4/5
Features & Functionality
5/5
Value for Money
Likelihood to Recommend
Not Likely
Extremely Likely

Pros: cloud-based solution

Cons: Inconsistent customer support

Overall Experience:

The cloud-based solution from AVOXI reduces our hardware dependency. However, we've faced occasional service interruptions, which are a concern. Customer support has been mixed, sometimes very helpful and other times slow.

Competitive Pricing, but CRM Integration Falls Short with AVOXI

2024-10-01
Emma Butler

Supplier

4/5
Overall
4/5
Ease of Use
3/5
Customer Support
4/5
Features & Functionality
5/5
Value for Money
Likelihood to Recommend
Not Likely
Extremely Likely

Pros: Cost-effective

Cons: Slow response time

Overall Experience: The platform's flexibility in managing multiple phone lines is a significant advantage for our team. Unfortunately, the user interface feels outdated and clunky, making navigation difficult. We've also experienced frequent glitches with the voicemail system.

Response automation must be avoided

2024-08-02
Aurora Ben

Analyst

3.75/5
Overall
4/5
Ease of Use
4/5
Customer Support
3/5
Features & Functionality
4/5
Value for Money
Likelihood to Recommend
Not Likely
Extremely Likely

Pros: Integration with Popular Tools

Cons: Automated Responses

Overall Experience:

It integrates seamlessly with popular business applications like Salesforce and Slack but occasionally provides automated or standardized responses from customer support.

Advanced Features Shine Despite Higher Pricing

2024-09-05
Rohesia Rhodes

Production and Planning Executive

3.75/5
Overall
5/5
Ease of Use
4/5
Customer Support
4/5
Features & Functionality
2/5
Value for Money
Likelihood to Recommend
Not Likely
Extremely Likely

Pros: Quality Services

Cons: Higher pricing for small businesses

Overall Experience:

We chose AVOXI for its advanced features like call recording and analytics, which have been very useful. However, the higher pricing is something we need to consider as a small business. Overall, the service quality is excellent.

Global Reach with Occasional Hiccups in Call Quality

2024-10-01
Tamsin Butler

Graphic Engineer

3.75/5
Overall
4/5
Ease of Use
4/5
Customer Support
3/5
Features & Functionality
4/5
Value for Money
Likelihood to Recommend
Not Likely
Extremely Likely

Pros: Global reach

Cons: Poor call quality

Overall Experience: AVOXI's global reach has been fantastic for connecting with our international clients. However, frequent call drops have interrupted important meetings. It took support almost 24 hours to resolve an issue we reported.

Uptime needs improvement

2024-07-26
Ryan Mckinney

CEO

3.75/5
Overall
4/5
Ease of Use
4/5
Customer Support
3/5
Features & Functionality
4/5
Value for Money
Likelihood to Recommend
Not Likely
Extremely Likely

Pros: High-Quality Voice Services

Cons: No Uptime Guarantee

Overall Experience:

AVOXI offers reliable and high-quality voice services with consistent call clarity. It lacks a specified uptime guarantee, raising concerns about service availability.

Friendly Customer Support

2024-10-03
Mia Evans

Supplier

3.75/5
Overall
3/5
Ease of Use
5/5
Customer Support
3/5
Features & Functionality
4/5
Value for Money
Likelihood to Recommend
Not Likely
Extremely Likely

Pros: Friendly support

Cons: Complicated onboarding, call recording bugs

Overall Experience:

AVOXI's customer service team is friendly and eager to help. However, the onboarding process was complicated and took longer than expected. We faced challenges with the call recording feature, which sometimes doesn't work correctly.

Effortless Call Routing Setup, but Billing Reports must be customizable

2024-12-06
Sable Watson

Division Executive

3.75/5
Overall
5/5
Ease of Use
4/5
Customer Support
4/5
Features & Functionality
2/5
Value for Money
Likelihood to Recommend
Not Likely
Extremely Likely

Pros: Simple call routing setup

Cons: Non-customizable billing reports

Overall Experience:

The call routing setup process is very straightforward, allowing me to direct calls quickly. However, the billing usage reports are hard to interpret. It would be helpful if the reports were customizable to fit customer needs, making it easier to analyze and understand the data.

Excellent VoIP Coverage, but Setup Process Is Challenging

2024-09-10
Amber D. Hoskins

Web Analyst

3.5/5
Overall
2/5
Ease of Use
4/5
Customer Support
4/5
Features & Functionality
4/5
Value for Money
Likelihood to Recommend
Not Likely
Extremely Likely

Pros: High call quality, excellent international coverage

Cons: Challenging setup process

Overall Experience:

AVOXI is a VoIP provider with excellent international coverage and call quality. The setup process was challenging, but customer support could be more responsive. The quality of service justifies the higher pricing.

Flexible Phone Management Meets Outdated Interface Challenges

2024-10-03
Sophia Elizabeth

Executive

3.5/5
Overall
3/5
Ease of Use
4/5
Customer Support
3/5
Features & Functionality
4/5
Value for Money
Likelihood to Recommend
Not Likely
Extremely Likely

Pros: Flexible phone management

Cons: Outdated user interface

Overall Experience:

We like AVOXI's scalability, especially as we expand globally. However, the mobile app is unreliable, often failing to sync calls properly. There are occasional issues with dropped calls that make it hard to rely on the service.

Access to International Numbers is convenient, but Feature Documentation Would Be Helpful

2024-12-02
Tavish Evans

Analyst

3.5/5
Overall
4/5
Ease of Use
4/5
Customer Support
2/5
Features & Functionality
4/5
Value for Money
Likelihood to Recommend
Not Likely
Extremely Likely

Pros: Convenient access to international numbers

Cons: Limited feature documentation

Overall Experience:

Getting new international phone numbers is convenient, which is a massive benefit for expanding my business and staying connected with clients globally. It would be helpful to have a downloadable PDF that clearly outlines the features and provides step-by-step instructions on activating them.

CRM Integration Enhance Workflow, but Mobile App Launch is Highly Anticipated

2024-12-03
Zephyr Hoskins

Business Analyst

3.5/5
Overall
4/5
Ease of Use
4/5
Customer Support
2/5
Features & Functionality
4/5
Value for Money
Likelihood to Recommend
Not Likely
Extremely Likely

Pros: Dialer and CRM Integration

Cons: Lack of a mobile App

Overall Experience:

The dialer is simple and easy to use, and our account integrates seamlessly with our CRM. Although there was no mobile App when I signed up, I'm glad to hear that one is currently in the testing phase. I've been looking forward to this feature, and I'm excited for its release.

Call identity must be hassle free

2024-07-19
Matthew

Business Analyst

3/5
Overall
3/5
Ease of Use
4/5
Customer Support
2/5
Features & Functionality
3/5
Value for Money
Likelihood to Recommend
Not Likely
Extremely Likely

Pros: Communications Platform

Cons: Potential for Calls to be Misidentified

Overall Experience:

It offers a comprehensive global communications platform with a wide range of features. However, it faces an ongoing challenge where calls may be misidentified as "scam likely" or spam risk.

Excellent International Coverage, but Support and Pricing Could Improve

2024-09-03
Quillon Ben

Training and development specialist

2.5/5
Overall
2/5
Ease of Use
2/5
Customer Support
3/5
Features & Functionality
3/5
Value for Money
Likelihood to Recommend
Not Likely
Extremely Likely

Pros: International coverage

Cons: Complex initial setup, slow customer support

Overall Experience:

The initial setup was complex, but the service has been reliable once configured. Customer support is slow to respond.

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