
Intratel Business Phone System Reviews, Features & Pricing
About intratel
Intratel is a provider of Internet telephone communications / VoIP systems and solutions. They use innovative and full-service capabilities to provide your business with affordable, reliable, and specialized telephony solutions. Intratel's network is 100% owned and operated in Tier 3 Canadian Data Centres.
Intratel VoIP System Features
Toll-Free Numbers
Toll-Free numbers are free virtual numbers that allow you to call many callers worldwide. This number helps companies establish their legitimacy when using it as a helpline so that customers can access it for free.
- Call forwarding
- Call recording
- Voice mail to Email
- SIP Trunking
SIP Trunking
SIP trunking enhances the reliability of your phone. If the VoIP telephone system fails, the intratel service can move to another line, allowing business to continue without interruption.
- Fully customized
- Toll-free numbers
- In house call conferencing
- Call recording
- Web-based PBX Management software
- Fully scalable
PBX System
Manage and monitor your in-house PBX phone system using Intratel's web-based PBX management software. You can automatically configure or upgrade your phone system using PBX Manager and Device Monitoring.
- Provision new phones
- View call detail records (CDR)
- Manage call recordings
- Setup IVR/voice menus
- Control call forwarding/follow-me features
Business Voicemail
Access your voicemail notifications anytime, anywhere via Email.
If you are not available in the vicinity of your phone or unable to reply, the caller will be greeted by your personalized answering service and asked to leave a message.
- Unlimited Canada and US calling
- Advanced call management
- Web management
- Document transition and conferencing
- Per extension voicemail
- Find me and follow me
Virtual Receptionist
The automated attendant answers the call simultaneously, allowing the caller to easily connect to the appropriate extension using the voice menu system- this means that the phone lines are never busy. Furthermore, if no one is available to take the call, the call can be queued up or sent to voicemail. Therefore, there is no requirement for a call centre with a virtual receptionist in Canada in another time zone.
- Ability to answer more calls
- Call flow management
- Minimize the hold time for callers
- Improve customer experience
- Cost savings
Call Recording Software For Business
Automatic call recording is available for both incoming and outgoing calls. It's easy to set up and manage, and recordings can be played or downloaded at any time.
- Call recording
- Live coaching/listening on live calls
- Web-based management software
- Real-time queue monitoring
- Advanced call centre metrics.
Phone extensions
Multiple extensions are possible on one phone line- This makes it easy for one person to manage multiple extensions in business.
- Reduce hiring cost of a full-time receptionist
- Include pre-recorded messages with business hours, location, services.
- Calls/directing calls to the appropriate department
- Minimize hold time for callers
- Enhance internal communications between employees
Video Conferencing
Intratel offers business-grade, fully integrated, secure video conferencing solutions.
- Securely hosted in Canada on Intratel's servers
- Fully integrated into our voice solutions that allow call/order invitations
- Participants can be any combination of video and audio
- Screen Sharing / Hand-Raising Features
- Up to 100 participants
Intratel Business Phone System Plans and Pricing
► Entry Level
CA$19.95 per user per month
- Up to 10 users
- Includes 1 Local Line
- Unlimited Calling in Canada
- IVR / Voice Menu Auto Attendant
- 3.5 Cents / Minute USA Calling
- Call Waiting / Music on Hold
- Caller ID
- Call Forward Always / Busy / Selective
- Find Me / Follow Me
- 3-Way calling
- Call Blocking
- Do Not Disturb
- Supervised / Blind Transfers
- Busy Lamp Field
- Voicemail to Email
► Business Standard
CA$24.95 per user per month
- Scales to Unlimited Extensions
- Customized IVR / Voice Menus / Auto Attendant
- Unlimited USA / Canada Calling
- Free Desktop App
- Toll-Free with 250 Minutes
- Free Mobile Softphone Apps
- Call Parking
- Call Waiting
- Customized Music on Hold
- Call Recording Add-on Available
- Call Queuing
- Hunt Groups
- Web Portal Call Logs
- Directed Call Pickup
- Caller ID
- 3 Way Calling
- Voicemail to Email
- Extension Monitoring
- Web Provisioning
- Multi-Point Redundancy Built In
► Business Premium
CA$39.95 per user per month
- Scales to Unlimited Extensions
- Free HD IP Phone Rental
- Free Mobile Softphone App
- Video Conferencing
- Customized IVR / Voice Menus
- Unlimited USA / Canada Calling
- Call Parking
- Call Waiting
- Customized Music on Hold
- Call Recording
- Toll-Free with 1,000 Minutes
- Business SMS
- Digital Fax
- Call Queuing
- Advanced call handling -
whisper, barge, etc
- Digital 2-Way Faxing
- Caller ID
- 3 Way Calling
- Voicemail to Email
- Extension Monitoring
- Web Provisioning
- Multi-Point Redundancy Built In
Pros
- Canadian based company
- Long list of optional extensions for customization
- Local data centres
- Competitive pricing
Cons
- Limited area served
Editorial Verdict
Business VoIP phone lines utilize telephone and Internet technologies to deliver enterprise-grade features to small and medium-sized businesses. Moreover, you can rely on Intratel to free yourself from the costly phone system.
Very stable and scalable system
Business Owner
Pros: The ease of setup for basic functions was great.
Cons: No cons
Overall Experience: Intratel is a very flexible, stable, and scalable system that we had for our business and we are very happy with it
Pricing is based on whether you are paying monthly or annually
Assistant Journalist
Pros: Helpful and extremely responsive staff.
Cons: Service drops if the power goes out
Overall Experience:
Pricing is based on whether you are paying monthly or annually, and then further broken down into four brackets based on the number of extensions you need.
Affordable and Easy to use.
Insurance Investigator
Pros: Support staff is helping.
Cons: No Cons till since 3 years.
Overall Experience:
They offer three different plans at three different competitive price points which should cover most small business needs.
Extremely satisfied with their team
Store Manager
Pros: Very Good, reliable, and professional company
Cons: No Cons
Overall Experience:
Great company with outstanding customer service. Never had any issues
Intratel is the best company
Logistics Analyst
Pros: Their support is very professional and cost-effective
Cons: No cons till now
Overall Experience:
Customer service of the highest level. They know how important your business is to you. Highly recommend it to everyone who is looking for a VoIP service.
I highly recommend working with Intratel.
Graphic Designer
Pros: Great service
Cons: Might be a bit tricky to set up
Overall Experience:
The quality of work and speed at which Greg had us up and running was very impressive. Greg’s thoroughness and knowledge was greatly appreciated. I highly recommend working with Intratel.
Fast, Quick, Efficient, and excellent service
Store Manager
Pros: Their response time is exemplary
Cons: We have encountered nothing.
Overall Experience: They make every setup very easy and they respond to every query and are more reliable
Impressed with the ability to set up the system exactly the way we want
Assistant Manager
Pros: Ease of use and support is fast.
Cons: So far it is working quite well for us. We don’t have any negative feedback for them.
Overall Experience: Their tech support is tremendous. The quality of the calls is very impressive and they help us in any condition.
Full Featured Virtual Phone System Service Provider
Business Owner
Pros: No need to check the system once setup is completed.
Cons: Nothing to dislike. Their services meet all of our business needs
Overall Experience: Intratel allows users to stay connected wherever they are which resulted in improved efficiency and money-saving
Recommended for Businesses of all sizes.
Business Owner
Pros: 1) The technical support is great and very responsive. 2) A dedicated phone line, so that all calls, messages, and contact information is in one place 3) Very Affordable for startups and small businesses
Cons: Earlier the calls used to disconnect but they fixed it quickly. No complaints
Overall Experience: Intratel has allowed us to build a business phone system for our team in a simple way and has made it easier to move remote.
Affordable and Reliable Service
Marketing Manager
Pros: Very easy to implement and great support
Cons: Would like to see additional levels of service for extensions that are limited use.
Overall Experience: Intratel allows me to work remotely without having to use my cellphone to make business calls
Infiniti Aurora
Pros: Greg was very helpful with explaining to us regarding call center solutions, and finding the best solution for us. The best thing we like about Greg is that he is very responsive to our problems, and responds fast. Highly recommended.
Cons: Pricing is okay.
Neal Goulborn
Pros:
Cons:
Overall Experience:
Greg and Intratel provided us promptly with a quality, cost effective, solution for our phone services. The quality of work and speed at which Greg had us up and running was very impressive. Greg’s thoroughness and knowledge was greatly appreciated. I highly recommend working with Intratel.
Working with Greg and INTRATEL has been a total WIN WIN WIN. So glad we connected.
Human Resources, Lincoln Appliance
Pros:
Cons:
Overall Experience:
We cannot say enough about the new phone system supplied by INTRATEL. That we have invested in. We operate an appliance service company with a staff of 34 and going into over a 100 homes daily. This takes a lot of organization and the phone system is front and center to this operation.
We reviewed 4 different companies in making this move.
To say that it has been an investment worth making would be an understatement.
From the planning stage, to getting answers to our 100+ questions, to special desired features.
Our questions were all answered, leaving us with confidence and excitement in having made the right decision in moving forward with INTRATEL.
We TRULY have not been disappointed; rather our expectations have been exceeded in the delivery of the phone system equipment, in its set up and the efficiency that this new system has brought to our office.
Our customer service experience has improved 300%. It is so amazing!
A few points to consider - our voice mail count has dropped from around 60 -80 per day to maybe 1 or 2 per day. Stress level in the office in handling call volume has dropped by 50 % as this system facilitates a wonderful work distribution. Its efficiency in making and receiving phone calls: where dialing a phone # is a thing of the past and incoming calls automatically populate the customer's profile in our database with only one click of the mouse has made taking the next phone calls fun. Thanks to an ingenious individual at the helm of INTRATEL who is able to write a customized computer software script in minutes that can make a 10 year dream come true.
To top it off we have:
-an unlimited amount of lines at our disposal (no more waiting for an available line out)
-no more long distance charges
-are saving a significant monthly premium over the rates we were being billed from the local phone utility before.
Working with Greg and INTRATEL has been a total WIN WIN WIN. So glad we connected.
Herb Klassen
President, Lincoln Appliance Service Center
Here are a few comments from our Customer Service Reps that use the system constantly:
I appreciate how intuitive the phone system is within our computer system. Our workload is more efficient and streamlined now.
Donna, CSR Lincoln Appliance
This new phone system has made our job so much more efficient. It saves so much time being able to click to dial, one of my favorite features! So many different aspects of this system have alleviated annoyances and stress in our day to day tasks. No more "This call is long distance, please dial 1 before..." as it automatically knows if it is a long distance. We used to have a CSR focus solely on returning a large amount of voicemails, but now that we have a queue system, we get a handful of voicemails at the most. AMAZING!
Lindy D.
Team Lead, Lincoln Appliance
I'm really liking this new system. I love the "dial" option, quick and easy.
Also the messaging system. Also the head set.
Love love love the quick dial option for customers as well as techs
Elsie, Parts Department Lincoln Appliance
This new phone system has brought our reporting and call monitoring into a much more efficient process. There is so much data available to look at, and access at our fingertips to help improve processes in the office. I am so happy we made the switch.
Jenn- Human Resources, Lincoln Appliance
Efficient PBX System for small businesses
Director
Pros: Their support team is very helpful and patient despite having a lot of setup problems
Cons: No negative points till now
Overall Experience: Intratel helped us especially during these difficult times to use our office phones through their app to call our clients with no problems as some of our employees don't want to use their personal phones.
Great Customer Service and Features
Logistics Analyst
Pros: The best thing I liked is that I can manage calls from the desktop or from the app and the customer service
Cons: With a lot of our team working from home we have found that sometimes the mobile application doesn't ring and it causes the callers to go straight to voicemail.
Overall Experience: The mobile app has allowed our employees to remain efficient while working from home during this pandemic. The customer service is very supportive.
They were extremely responsive, very professional.
Graphic Designer
Pros: Always available to help you out with any issue related to VoIP & internet.
Cons: Their staff does not respond to emails.
Overall Experience:
They were extremely responsive, very professional. Great Service! Fast, efficient, and always happy to help. Highly recommended.
Intratel Easy to Use
Director
Pros:
Cons:
Overall Experience:
We've been using Intratel's phone lines and PBX management since 2009 for our two large call centres. Moving from a 150K phone system to their solution was one of the best IT decisions we ever made. Now we have easy-to-use live and historical reporting at our fingertips. Our business critically relies on phone service that works all time, and they've come through on that as well.
The team is understanding and people are amazing.
Pharmacy Assistant
Pros: Great service
Cons: Sometimes the call quality is low
Overall Experience:
. They are always available to help you out with any issue related to VoIP & internet. Greg & his team is very professional and very helpful.
Intratel is a 100% Canadian owned VoIP phone service provider.
Production Manager
Pros: Intratel advertise three plans on their website, the Entry Level plan, the Business Standard plan, and the Business Premium plan. They have a good selection of IP phones supported including Polycom, Cisco, Yealink and Grandstream.
Cons: There are no help or support sections on their website. This is not necessarily a bad thing but mentioning here for completeness. Number porting fees are quite expensive at $25 per number, which can add up quickly if you have lots of numbers.
Overall Experience:
If you are a small business in Canada I recommend taking a closer look at their service offerings. Intratel supports various IP phones including deskphones, cordless handsets, and conference phones, as well as accessories such as headsets and phone expansion modules. IP phone manufacturers that they support and sell include Polycom, Yealink, Cisco and Grandstream. From small businesses looking to reduce telephone costs and legacy PBX management headaches to large call centers needing a fully customized end-to-end communications solution, you can trust Intratel's 10+ years of industry experience and dedication to helping you achieve your business goals.
I would recommend Intratel and their team to anyone.
Vice President Sales
Pros: Intratel is Reliable, they have a great quality of services which leads to innovative customizations to meet our needs. Nice tech support and customer service.
Cons: The customer services can be more improved.
Overall Experience:
Greg was very helpful with explaining to us regarding call center solutions, and finding the best solution for us. Pricing is okay. The best thing we like about Greg is that he is very responsive to our problems, and responds fast. Highly recommended.
Great for small Business, packed with features
Store Manager
Pros: I really like the ease of use and hassle-free interface
Cons: Frequent updates and changes to the interface
Overall Experience:
Intratel is feature-packed especially when connected to other VoIP providers. With Intratel everything is included and the setup support is superb.
Highly recommended.
Vice President Marketing
Pros: Quality, Cost effective solutions
Cons: Service charges are expensive.
Overall Experience:
Now we have easy to use live and historical reporting at our fingertips. Our business critically relies on phone service that works, all the time, and they've come through on that as well.
Greg is very helpful and extremely responsive.
Freelancer
Pros: Pricing is okay.
Cons: None so far.
Overall Experience:
We've been using Intratel's phone lines and PBX management since 2009 for our 2 large call centers. Moving from a 150K phone system to their solution was one of the best IT decisions we ever made.
They are amazing.
Marketing Manager
Pros: Responds fast
Cons: None.
Overall Experience:
Now we have easy to use live and historical reporting at our fingertips. Our business critically relies on phone service that works, all the time, and they've come through on that as well.
Cost effective solution for our phone services.
Vice President Marketing
Pros: They always have the best deals in the market
Cons: There is no mention of customer service hours on their website.
Overall Experience:
I would highly recommend Intratel Communications Inc. to any one in the market who is looking for better solutions to their company needs.
Helpful while explaining call center solutions.
Marine Surveyor
Pros: Best deals in the market for VoIP solutions.
Cons: No support sections on their website.
Overall Experience:
We promoted that phone number as a business line but the phone stopped working and we lost a lot of business.
Happy with the services of Intratel.
Bakery Owner
Pros: Best deals in the market for VoIP solutions.
Cons: Slow internet sometimes.
Overall Experience:
Have been using Intratel for over a year now and I highly recommend it. Greg and his team offer great support and customer service. Greg and Intratel provided us promptly with a quality, cost effective, solution for our phone services.
Continually happy with their service and products.
Bakery Owner
Pros: I have tested their service and haven't had any bad surprises yet.
Cons: The CUSTOMER SERVICE IS AWFUL.
Overall Experience:
We have been with Intratel for a number of years and are continually happy with their service and products. I often refer to them for the ease of use, competitive pricing and quick online support.
They are always available to help you out with any issue related to VoIP & internet.
Associate Bank Manager
Pros: Pricing is okay.
Cons: I find it's very slow. I have unlimited time and I use my cell at night in bed.
Overall Experience:
They are always available to help you out with any issue related to VoIP & internet. They always have the best deals in the market for Internet & VoIP solutions. They are always available when you need them and they get the job done right! I've been on several IP services.
Customer service is moderate
Business Owner
Pros: Available to help with any issue related to VoIP & internet.
Cons: There are some delays sometimes .
Overall Experience:
I would highly recommend Intratel Communications Inc. to any one in the market who is looking for better solutions to their company needs.
Quick and professional service.
Associate Bank Manager
Pros: I have tested their service and haven't had any bad surprises yet.
Cons: Their customer service staff does not respond to emails.
Overall Experience:
They were extremely responsive, very professional. Great Service! Fast, efficient, and always happy to help. Highly recommended.
I would highly recommend Intratel Communications Inc. to any one in the market who is looking for better solutions to their company needs.
Production Engineer
Pros: I have tested their service and haven't had any bad surprises yet.
Cons: The CUSTOMER SERVICE IS AWFUL.
Overall Experience:
They are always available when you need them and they get the job done right! I've been on several IP services.. and the quality of this service is unparalleled. I would highly recommend Intratel Communications Inc. to any one in the market who is looking for better solutions to their company needs.
They are always available when you need them.
Business Owner
Pros: They were extremely responsive, very professional.
Cons: There are no help or support sections on their website.
Overall Experience:
Its efficiency in making and receiving phone calls: where dialing a phone # is a thing of the past and incoming calls automatically populate the customer's profile in our database with only one click of the mouse has made taking the next phone calls fun.
To say that Intratel has been an investment worth making would be an understatement.
Graphic Designer
Pros: Greg and his team offer great support and customer service.
Cons: We could not find anything on Intratel's website.
Overall Experience:
I would recommend Greg and his team to anyone. Extremely quick and professional service. I could not be more pleased. They were extremely responsive, very professional. Great Service!
Greg & his team is very professional and extremely helpful.
System Engineer
Pros: Fast, efficient, and always happy to help.
Cons: I find it's very slow.
Overall Experience:
Their customer service is even better. Greg & his team is very professional and extremely helpful. I would highly recommend Intratel Communications Inc. to any one in the market who is looking for better solutions to their company needs.
Always been pleased with Intratel.
Business Owner
Pros: They always have Quick responses.
Cons: There are no help or support sections on their website.
Overall Experience:
We've been using Intratel's services since 2015 and have always been pleased with the pricing and service they provide. Great support and staff .
Best phone company available!
Graphic Engineer
Pros: Have the best deals in the market for Internet & VoIP solutions.
Cons: We could not find anything on Intratel's website.
Overall Experience:
I would highly recommend Intratel Communications Inc. to any one in the market who is looking for better solutions to their company needs.
They were very helpful with explaining to us regarding call center solutions
Bakery Owner
Pros: Highly responsive, very professional.
Cons: No cons till yet using since 4 years.
Overall Experience:
Have been using Intratel for over a year now and I highly recommend it. Greg and his team offer great support and customer service. Greg and Intratel provided us promptly with a quality, cost effective, solution for our phone services.
I’m always pleased with the services of Intratel.
Mail Processor
Pros: Responds Quickly.
Cons: No support sections on their website.
Overall Experience:
We've been using Intratel's services since 2015 and have always been pleased with the pricing and service they provide. Great support and staff . I would highly recommend Intratel Communications Inc. to any one in the market who is looking for better solutions to their company needs.
Intratel is an awesome phone company!
Residence Leasing Agent
Pros: They have the best deals in the market for VoIP solutions.
Cons: Website is not user friendly.
Overall Experience:
Have been using Intratel for over a year now and I highly recommend it. Greg and his team offer great support and customer service. Greg and Intratel provided us promptly with a quality, cost effective, solution for our phone services.
They were helpful while explaining call center solutions.
Vice President
Pros: Professional Services.
Cons: Slow internet sometimes.
Overall Experience:
We promoted that phone number as a business line but the phone stopped working and we lost a lot of business.
Awesome phone company!
Employee Development Specialist
Pros: They respond Quickly.
Cons: Website is not user friendly.
Overall Experience:
We've been using Intratel's services since 2015 and have always been pleased with the pricing and service they provide. Great support and staff . I would highly recommend Intratel Communications Inc. to any one in the market who is looking for better solutions to their company needs.
Great Experience with this company
Marketing Manager
Pros: The support team so far has been great
Cons: Sometimes the call gets disconnected
Overall Experience:
I have nothing but only good things to say about intratel. We have been their client for 2 years and have been pleased with the level of service we received from intratel.
This has been the best experience I’ve ever had with an VOIP.
Assistant Marketing Manager
Pros: Good Customer Support. Reliable VoIP Providers.
Cons: I have not had any issues yet.
Overall Experience:
I would definitely recommend Intratel to anyone looking to upgrade to a perfect VoIP phone system! Greg is very helpful and extremely responsive. There customer service is even better. Give it a try you wont regret.
I would highly recommend it!
Owner
Pros:
Cons:
Overall Experience:
Greg and the Intratel team have been a backbone for IDS for quite some time now (7+ years)... In the early days, they were described by my then IT management firm as the IT guys behind the IT guys. We're now looking to expand our relationship with Intratel much beyond our VOIP solutions. We will look to put all of our Internet, Phone, Data Storage & Security in their trusted hands. Also can link you with the who's who of on-site support for almost anything "IT." I would highly recommend it! Best, Nick
I would highly recommend Intratel Communications Inc.
Architect
Pros: Have the best deals
Cons: Requires reliable internet connection
Overall Experience:
They are always available to help you out …I would highly recommend Intratel Communications Inc. to any one in the market who is looking for better solutions to their company needs.
Great Support and Staff
MD
Pros:
Cons:
Overall Experience:
We've been using Intratel's services since 2015 and have always been pleased with the pricing and service they provide. Great support and staff and a better provider.
Greg’s thoroughness and knowledge was greatly appreciated.
Respiratory Therapist
Pros: Pricing is okay.
Cons: Sometimes some lag in conversation
Overall Experience:
We could not find anything on Intratel's website so we would recommend at least asking them if you decide to find out more about their services, just for peace of mind.
One of the best PBX phone system services.
Digital Manager
Pros: Very clear, supportive professional
Cons: No service if the power goes out
Overall Experience:
They offer three different plans at three different competitive price points which should cover most small business needs. Overall, if you are a small business in Canada I recommend taking a closer look at their service offerings. One of the best PBX phone system services.
They always have the best deals in the market for Internet & VoIP solutions.
Technician Manager
Pros: Great service
Cons: Requires reliable internet connection
Overall Experience:
Greg & his team is very professional and extremely helpful. They are always available to help you out with any issue related to VoIP & internet. They always have the best deals in the market for Internet & VoIP solutions.
Helpful and extremely responsive staff.
Data Analyst
Pros: Quality, Cost effective solutions.
Cons: Sometimes some lag in conversation
Overall Experience:
They are always available to help you out …I would highly recommend Intratel Communications Inc. to any one in the market who is looking for better solutions to their company needs.
Always available to help you
Tv Reporter
Pros: Very clear, supportive professional
Cons: No Cons. It has benefitted me tremendously.
Overall Experience:
The quality of work and speed at which Greg had us up and running was very impressive. Greg’s thoroughness and knowledge was greatly appreciated.
Significant cost savings
Computer Operator
Pros: Affordable Price
Cons: The call quality drops sometimes.
Overall Experience:
We could not find anything on Intratel's website so we would recommend at least asking them if you decide to find out more about their services, just for peace of mind. Overall perfect PBX systems.
Ease of operation.
Finance Manager
Pros: Good quality of calls.
Cons: Little expensive.
Overall Experience: I was on the edge with Intratel before I called them. I wasn't sure if their call quality would be good, but after two calls I am pleased with the service. Their customer service is amazing and they are always ready to help with any concerns that you may have.
The price point is very competitive.
Director of Operations
Pros: Easy to use.
Cons: No cons.
Overall Experience: I have been using Intratel for more than a year now and am always pleased with the service. Other companies that I have used don't compare in terms of call quality. The price point is also very competitive, so overall I would recommend it to anyone looking for good quality and a low price.
Call quality is fabulous.
General Manager
Pros: Prices are cheaper
Cons: Little tricky to setup.
Overall Experience: I switched my home phone line to Intratel a few months ago and I am really happy with the switch. The customer service was great, the prices are cheaper than my old provider, and the call quality is fantastic.
Super happy with Intratel!
VP of Marketing
Pros: Cheap services.
Cons: No issues yet.
Overall Experience: I want to thank Intratel for their call quality. Their call quality is fantastic and the pricing is affordable. I am so glad we switched over to them and would definitely recommend others to do the same.
Intratel’s rates are very competitive
Broadcast Engineer
Pros: Affordable Pricing
Cons: No problems.
Overall Experience: Intratel's rates are very competitive and the customer service is great. Saved a lot of money for my company over the past year. I would highly recommend Intratel to anyone looking for a reliable, affordable service provider.
Exceeded my expectations!
Financial Risk Manager
Pros: Amazing customer service
Cons: No issues yet.
Overall Experience: Intratel is a great company that offers competitive pricing and amazing customer service. I've been using it for over a year now and I am very pleased to say that the company has always been dependable, professional, and exceeded my expectations!
Much better than any other company I have used.
Systems Engineer
Pros: Affordable solutions
Cons: No issues till now.
Overall Experience: I've been using Intratel for a few years now. It's fantastic and offers a lot of additional features that I can't find elsewhere. The cost saving solutions are also much better than any other company I have used.
I love the service.
Finance Officer
Pros: Saves me money and time.
Cons: Limited features.
Overall Experience: I've been with Intratel for a year now and I love the service. They have all kinds of helpful features, I love that it saves me money and time. The customer service is phenomenal and they're always available to answer my questions, no matter how inane or trivial they may be.
Easy to set up
Information Security Manager
Pros: Competitive pricing
Cons: Call quality may drop sometime.
Overall Experience: Intratel is a great VoIP services that has competitive pricing. It offers a lot of great features as well. This is the best small business phone system I have seen on the market, and it was easy to set up. The customer support was also very helpful which made the whole process much smoother for me!
Perfect for most of my needs!
Human Resources Manager
Pros: Very affordable solutions.
Cons: No issues yet.
Overall Experience: I am a small business owner and I have been looking for the best VoIP provider option. For me, Intratel was the best because it offers competitive price points from what I can see. It's not too expensive and it's not too cheap, so it should be perfect for most of my needs!
Overall Great VoIP phone services
Supervisor
Pros: Best communication calling software for a small organization
Cons: Sometimes call history doesn’t appear on all devices
Overall Experience: Intratel provides an easy to use telephone solution with a competitive price
Always available to help you out.
Architectural Designer
Pros: Have the best deals
Cons: Sometimes the call quality is low
Overall Experience: The quality of work and speed at which Greg had us up and running was very impressive. Their Business Voip Phone Service is perfect, Greg’s thoroughness and knowledge was greatly appreciated. I highly recommend working with Intratel.
There are different packages to choose from.
Revenue Manager
Pros: Price points and features.
Cons: Customer service can respond late.
Overall Experience: I've been shopping around for a new VoIP provider and Intratel has the best prices. The initial setup fee is very nominal, which is the cheapest I've seen. There are different packages to choose from, with varying price points and features, and you can customize your plan to fit your needs. I like how all of their plans work with my current infrastructure as well, so I don't have to make any new investments.
Intratel is a great company.
Information Security Manager
Pros: Excellent customer service
Cons: Little expensive
Overall Experience: Intratel is a great company. They have been there to save the day and offer cost saving solutions that no other company can offer. I couldn't be happier with their service as they continue to work hard every day, providing excellent customer service and meeting our needs of the organization.
Fairly Reliable Service
Bank Manager
Pros: I like being able to have a softphone instead of using the hardline
Cons: The service is sometimes unavailable without a reboot.
Overall Experience: I enjoy having a business line that is not my personal cellphone number.
I am very happy to know about Intratel.
Business Accountant
Pros: Great service at the best price
Cons: Call quality may drop at some point
Overall Experience: I am very happy to know about Intratel. They provide au with customer-centric attitude. It's very unusual in these times of cutthroat competition to find such a company.
Very good phone for international calls.
Internal Auditor
Pros: Very reliable solutions.
Cons: Customer services may react late.
Overall Experience: I have been using Intratel for over a year now and they've been absolutely fantastic. I always get my calls through so I don't have to worry about whether or not clients will be able to reach me. Their prices are more than fair and not restrictive, too.
Using over 4 years now and no issues.
Sales Manager
Pros: Nice call quality.
Cons: No issues with Intratel.
Overall Experience: I'm a loyal customer of Intratel and I've been using their service for over 4 years. My last call made me so happy because the person on the other end of the phone was very pleasant, with a clear voice and he spoke fluent English!
Their customer service isn’t too bad.
Graphic Designer
Pros: Have been using Intratel for over a year now and I highly recommend it.
Cons: There are sometimes some delays.
Overall Experience:
They are always available when you need them and they get the job done right! I've been on several IP services.. and the quality of this service is unparalleled. I would highly recommend Intratel Communications Inc. to any one in the market who is looking for better solutions to their company needs.
Call and Voice quality is good, app could be better
Assistant Manager
Pros: Ease of use, including easy transfer of a live call from phone to the desktop app.
Cons: The only issue I have is the desktop app gets confused about which audio device to use after an update.
Overall Experience: It provides the necessary tools to allow us to work from home while appearing to the outside world to be no different than any other business.
Quick responses, They are amazing. Very clear.
Associate Bank Manager
Pros: They were extremely responsive, very professional. Pleased with the pricing and service they provide.
Cons: We could not find anything on Intratel's website so we would recommend at least asking them if you decide to find out more about their services.
Overall Experience:
Have been using Intratel for over a year now and I highly recommend it. We would definitely recommend Intratel to anyone looking to upgrade to a VoIP phone system! Greg is very helpful and extremely responsive. Our business critically relies on phone service that works, all the time, and they've come through on that as well.
Have been using Intratel for over a year now and highly recommended.
Graphic Designer
Pros: They were extremely responsive, very professional. Pleased with the pricing and service they provide.
Cons: Puts some limits on "unlimited" usage as a way to protect providers against excessive usage.
Overall Experience:
We've been using Intratel's phone lines and PBX management since 2009. To say that it has been an investment worth making would be an understatement. There is no mention of customer service hours on their website and also no knowledge base or support section. Greg & his team is very professional and extremely helpful. They are always available to help you out with any issue related to VoIP & internet.
Highly recommend working with Intratel.
Fashion Designer
Pros: Supportive professional
Cons: Sometimes the call quality is low
Overall Experience:
They offer three different plans at three different competitive price points which should cover most small business needs. Overall, if you are a small business in Canada I recommend taking a closer look at their service offerings.
Excellent VoIP Provider
Business Owner
Pros: Prompt Service
Cons: None
Overall Experience:
It’s been 6 months and their service has been rock solid I have no other words than positive feedback