Intratel Business Phone System Reviews, Features & Pricing

Pros: The ease of setup for basic functions was great.

Cons: No cons

Overall Experience: Intratel is a very flexible, stable, and scalable system that we had for our business and we are very happy with it

Pros: Helpful and extremely responsive staff.

Cons: Service drops if the power goes out

Overall Experience:

Pricing is based on whether you are paying monthly or annually, and then further broken down into four brackets based on the number of extensions you need.

Pros: Support staff is helping.

Cons: No Cons till since 3 years.

Overall Experience:

They offer three different plans at three different competitive price points which should cover most small business needs.

Pros: Very Good, reliable, and professional company

Cons: No Cons

Overall Experience:

Great company with outstanding customer service. Never had any issues

Pros: Their support is very professional and cost-effective

Cons: No cons till now

Overall Experience:

Customer service of the highest level. They know how important your business is to you. Highly recommend it to everyone who is looking for a VoIP service.

Pros: Great service

Cons: Might be a bit tricky to set up

Overall Experience:

The quality of work and speed at which Greg had us up and running was very impressive. Greg’s thoroughness and knowledge was greatly appreciated. I highly recommend working with Intratel.

Pros: Their response time is exemplary

Cons: We have encountered nothing.

Overall Experience: They make every setup very easy and they respond to every query and are more reliable

Pros: Ease of use and support is fast.

Cons: So far it is working quite well for us. We don’t have any negative feedback for them.

Overall Experience: Their tech support is tremendous. The quality of the calls is very impressive and they help us in any condition.

Pros: No need to check the system once setup is completed.

Cons: Nothing to dislike. Their services meet all of our business needs

Overall Experience: Intratel allows users to stay connected wherever they are which resulted in improved efficiency and money-saving

Pros: 1) The technical support is great and very responsive. 2) A dedicated phone line, so that all calls, messages, and contact information is in one place 3) Very Affordable for startups and small businesses

Cons: Earlier the calls used to disconnect but they fixed it quickly. No complaints

Overall Experience: Intratel has allowed us to build a business phone system for our team in a simple way and has made it easier to move remote.

Pros: Very easy to implement and great support

Cons: Would like to see additional levels of service for extensions that are limited use.

Overall Experience: Intratel allows me to work remotely without having to use my cellphone to make business calls

Pros: Greg was very helpful with explaining to us regarding call center solutions, and finding the best solution for us. The best thing we like about Greg is that he is very responsive to our problems, and responds fast. Highly recommended.

Cons: Pricing is okay.

Pros:

Cons:

Overall Experience:

Greg and Intratel provided us promptly with a quality, cost effective, solution for our phone services. The quality of work and speed at which Greg had us up and running was very impressive. Greg’s thoroughness and knowledge was greatly appreciated. I highly recommend working with Intratel.

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Overall Experience:

We cannot say enough about the new phone system supplied by INTRATEL. That we have invested in. We operate an appliance service company with a staff of 34 and going into over a 100 homes daily. This takes a lot of organization and the phone system is front and center to this operation.
We reviewed 4 different companies in making this move.
To say that it has been an investment worth making would be an understatement.
From the planning stage, to getting answers to our 100+ questions, to special desired features.
Our questions were all answered, leaving us with confidence and excitement in having made the right decision in moving forward with INTRATEL.
We TRULY have not been disappointed; rather our expectations have been exceeded in the delivery of the phone system equipment, in its set up and the efficiency that this new system has brought to our office.
Our customer service experience has improved 300%. It is so amazing!
A few points to consider - our voice mail count has dropped from around 60 -80 per day to maybe 1 or 2 per day. Stress level in the office in handling call volume has dropped by 50 % as this system facilitates a wonderful work distribution. Its efficiency in making and receiving phone calls: where dialing a phone # is a thing of the past and incoming calls automatically populate the customer's profile in our database with only one click of the mouse has made taking the next phone calls fun. Thanks to an ingenious individual at the helm of INTRATEL who is able to write a customized computer software script in minutes that can make a 10 year dream come true.

To top it off we have:
-an unlimited amount of lines at our disposal (no more waiting for an available line out)
-no more long distance charges
-are saving a significant monthly premium over the rates we were being billed from the local phone utility before.

Working with Greg and INTRATEL has been a total WIN WIN WIN. So glad we connected.

Herb Klassen
President, Lincoln Appliance Service Center

Here are a few comments from our Customer Service Reps that use the system constantly:

I appreciate how intuitive the phone system is within our computer system. Our workload is more efficient and streamlined now.

Donna, CSR Lincoln Appliance

This new phone system has made our job so much more efficient. It saves so much time being able to click to dial, one of my favorite features! So many different aspects of this system have alleviated annoyances and stress in our day to day tasks. No more "This call is long distance, please dial 1 before..." as it automatically knows if it is a long distance. We used to have a CSR focus solely on returning a large amount of voicemails, but now that we have a queue system, we get a handful of voicemails at the most. AMAZING!

Lindy D.
Team Lead, Lincoln Appliance

I'm really liking this new system. I love the "dial" option, quick and easy.
Also the messaging system. Also the head set.
Love love love the quick dial option for customers as well as techs

Elsie, Parts Department Lincoln Appliance

This new phone system has brought our reporting and call monitoring into a much more efficient process. There is so much data available to look at, and access at our fingertips to help improve processes in the office. I am so happy we made the switch.

Jenn- Human Resources, Lincoln Appliance

Pros: Their support team is very helpful and patient despite having a lot of setup problems

Cons: No negative points till now

Overall Experience: Intratel helped us especially during these difficult times to use our office phones through their app to call our clients with no problems as some of our employees don't want to use their personal phones.

Pros: The best thing I liked is that I can manage calls from the desktop or from the app and the customer service

Cons: With a lot of our team working from home we have found that sometimes the mobile application doesn't ring and it causes the callers to go straight to voicemail.

Overall Experience: The mobile app has allowed our employees to remain efficient while working from home during this pandemic. The customer service is very supportive.

Pros: Always available to help you out with any issue related to VoIP & internet.

Cons: Their staff does not respond to emails.

Overall Experience:

They were extremely responsive, very professional. Great Service! Fast, efficient, and always happy to help. Highly recommended.

Pros:

Cons:

Overall Experience:

We've been using Intratel's phone lines and PBX management since 2009 for our two large call centres. Moving from a 150K phone system to their solution was one of the best IT decisions we ever made. Now we have easy-to-use live and historical reporting at our fingertips. Our business critically relies on phone service that works all time, and they've come through on that as well.

Pros: Great service

Cons: Sometimes the call quality is low

Overall Experience:

. They are always available to help you out with any issue related to VoIP & internet. Greg & his team is very professional and very helpful.

Pros: Intratel advertise three plans on their website, the Entry Level plan, the Business Standard plan, and the Business Premium plan. They have a good selection of IP phones supported including Polycom, Cisco, Yealink and Grandstream.

Cons: There are no help or support sections on their website. This is not necessarily a bad thing but mentioning here for completeness. Number porting fees are quite expensive at $25 per number, which can add up quickly if you have lots of numbers.

Overall Experience:

If you are a small business in Canada I recommend taking a closer look at their service offerings. Intratel supports various IP phones including deskphones, cordless handsets, and conference phones, as well as accessories such as headsets and phone expansion modules. IP phone manufacturers that they support and sell include Polycom, Yealink, Cisco and Grandstream. From small businesses looking to reduce telephone costs and legacy PBX management headaches to large call centers needing a fully customized end-to-end communications solution, you can trust Intratel's 10+ years of industry experience and dedication to helping you achieve your business goals.

Pros: Intratel is Reliable, they have a great quality of services which leads to innovative customizations to meet our needs. Nice tech support and customer service.

Cons: The customer services can be more improved.

Overall Experience:

Greg was very helpful with explaining to us regarding call center solutions, and finding the best solution for us. Pricing is okay. The best thing we like about Greg is that he is very responsive to our problems, and responds fast. Highly recommended.

Pros: I really like the ease of use and hassle-free interface

Cons: Frequent updates and changes to the interface

Overall Experience:

Intratel is feature-packed especially when connected to other VoIP providers. With Intratel everything is included and the setup support is superb.

Pros: Quality, Cost effective solutions

Cons: Service charges are expensive.

Overall Experience:

Now we have easy to use live and historical reporting at our fingertips. Our business critically relies on phone service that works, all the time, and they've come through on that as well.

Pros: Pricing is okay.

Cons: None so far.

Overall Experience:

We've been using Intratel's phone lines and PBX management since 2009 for our 2 large call centers. Moving from a 150K phone system to their solution was one of the best IT decisions we ever made.

Pros: Responds fast

Cons: None.

Overall Experience:

Now we have easy to use live and historical reporting at our fingertips. Our business critically relies on phone service that works, all the time, and they've come through on that as well.

Pros: They always have the best deals in the market

Cons: There is no mention of customer service hours on their website.

Overall Experience:

I would highly recommend Intratel Communications Inc. to any one in the market who is looking for better solutions to their company needs.

Pros: Best deals in the market for VoIP solutions.

Cons: No support sections on their website.

Overall Experience:

We promoted that phone number as a business line but the phone stopped working and we lost a lot of business.

Pros: Best deals in the market for VoIP solutions.

Cons: Slow internet sometimes.

Overall Experience:

Have been using Intratel for over a year now and I highly recommend it. Greg and his team offer great support and customer service. Greg and Intratel provided us promptly with a quality, cost effective, solution for our phone services.

Pros: I have tested their service and haven't had any bad surprises yet.

Cons: The CUSTOMER SERVICE IS AWFUL.

Overall Experience:

We have been with Intratel for a number of years and are continually happy with their service and products. I often refer to them for the ease of use, competitive pricing and quick online support.

Pros: Pricing is okay.

Cons: I find it's very slow. I have unlimited time and I use my cell at night in bed.

Overall Experience:

They are always available to help you out with any issue related to VoIP & internet. They always have the best deals in the market for Internet & VoIP solutions. They are always available when you need them and they get the job done right! I've been on several IP services.

Pros: Available to help with any issue related to VoIP & internet.

Cons: There are some delays sometimes .

Overall Experience:

I would highly recommend Intratel Communications Inc. to any one in the market who is looking for better solutions to their company needs.

Pros: I have tested their service and haven't had any bad surprises yet.

Cons: Their customer service staff does not respond to emails.

Overall Experience:

They were extremely responsive, very professional. Great Service! Fast, efficient, and always happy to help. Highly recommended.

Pros: I have tested their service and haven't had any bad surprises yet.

Cons: The CUSTOMER SERVICE IS AWFUL.

Overall Experience:

They are always available when you need them and they get the job done right! I've been on several IP services.. and the quality of this service is unparalleled. I would highly recommend Intratel Communications Inc. to any one in the market who is looking for better solutions to their company needs.

Pros: They were extremely responsive, very professional.

Cons: There are no help or support sections on their website.

Overall Experience:

Its efficiency in making and receiving phone calls: where dialing a phone # is a thing of the past and incoming calls automatically populate the customer's profile in our database with only one click of the mouse has made taking the next phone calls fun.

Pros: Greg and his team offer great support and customer service.

Cons: We could not find anything on Intratel's website.

Overall Experience:

I would recommend Greg and his team to anyone. Extremely quick and professional service. I could not be more pleased. They were extremely responsive, very professional. Great Service!

Pros: Fast, efficient, and always happy to help.

Cons: I find it's very slow.

Overall Experience:

Their customer service is even better. Greg & his team is very professional and extremely helpful. I would highly recommend Intratel Communications Inc. to any one in the market who is looking for better solutions to their company needs.

Pros: They always have Quick responses.

Cons: There are no help or support sections on their website.

Overall Experience:

We've been using Intratel's services since 2015 and have always been pleased with the pricing and service they provide. Great support and staff .

Pros: Have the best deals in the market for Internet & VoIP solutions.

Cons: We could not find anything on Intratel's website.

Overall Experience:

I would highly recommend Intratel Communications Inc. to any one in the market who is looking for better solutions to their company needs.

Pros: Highly responsive, very professional.

Cons: No cons till yet using since 4 years.

Overall Experience:

Have been using Intratel for over a year now and I highly recommend it. Greg and his team offer great support and customer service. Greg and Intratel provided us promptly with a quality, cost effective, solution for our phone services.

Pros: Responds Quickly.

Cons: No support sections on their website.

Overall Experience:

We've been using Intratel's services since 2015 and have always been pleased with the pricing and service they provide. Great support and staff . I would highly recommend Intratel Communications Inc. to any one in the market who is looking for better solutions to their company needs.

Pros: They have the best deals in the market for VoIP solutions.

Cons: Website is not user friendly.

Overall Experience:

Have been using Intratel for over a year now and I highly recommend it. Greg and his team offer great support and customer service. Greg and Intratel provided us promptly with a quality, cost effective, solution for our phone services.

Pros: Professional Services.

Cons: Slow internet sometimes.

Overall Experience:

We promoted that phone number as a business line but the phone stopped working and we lost a lot of business.

Pros: They respond Quickly.

Cons: Website is not user friendly.

Overall Experience:

We've been using Intratel's services since 2015 and have always been pleased with the pricing and service they provide. Great support and staff . I would highly recommend Intratel Communications Inc. to any one in the market who is looking for better solutions to their company needs.

Pros: The support team so far has been great

Cons: Sometimes the call gets disconnected

Overall Experience:

I have nothing but only good things to say about intratel. We have been their client for 2 years and have been pleased with the level of service we received from intratel.

Pros: Good Customer Support. Reliable VoIP Providers.

Cons: I have not had any issues yet.

Overall Experience:

I would definitely recommend Intratel to anyone looking to upgrade to a perfect VoIP phone system! Greg is very helpful and extremely responsive. There customer service is even better. Give it a try you wont regret.

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Cons:

Overall Experience:

Greg and the Intratel team have been a backbone for IDS for quite some time now (7+ years)... In the early days, they were described by my then IT management firm as the IT guys behind the IT guys. We're now looking to expand our relationship with Intratel much beyond our VOIP solutions. We will look to put all of our Internet, Phone, Data Storage & Security in their trusted hands. Also can link you with the who's who of on-site support for almost anything "IT." I would highly recommend it! Best, Nick

Pros: Have the best deals

Cons: Requires reliable internet connection

Overall Experience:

They are always available to help you out …I would highly recommend Intratel Communications Inc. to any one in the market who is looking for better solutions to their company needs.

Pros:

Cons:

Overall Experience:

We've been using Intratel's services since 2015 and have always been pleased with the pricing and service they provide. Great support and staff and a better provider.

Pros: Pricing is okay.

Cons: Sometimes some lag in conversation

Overall Experience:

We could not find anything on Intratel's website so we would recommend at least asking them if you decide to find out more about their services, just for peace of mind.

Pros: Very clear, supportive professional

Cons: No service if the power goes out

Overall Experience:

They offer three different plans at three different competitive price points which should cover most small business needs. Overall, if you are a small business in Canada I recommend taking a closer look at their service offerings. One of the best PBX phone system services.

Pros: Great service

Cons: Requires reliable internet connection

Overall Experience:

Greg & his team is very professional and extremely helpful. They are always available to help you out with any issue related to VoIP & internet. They always have the best deals in the market for Internet & VoIP solutions.

Pros: Quality, Cost effective solutions.

Cons: Sometimes some lag in conversation

Overall Experience:

They are always available to help you out …I would highly recommend Intratel Communications Inc. to any one in the market who is looking for better solutions to their company needs.

Pros: Very clear, supportive professional

Cons: No Cons. It has benefitted me tremendously.

Overall Experience:

The quality of work and speed at which Greg had us up and running was very impressive. Greg’s thoroughness and knowledge was greatly appreciated.

Pros: Affordable Price

Cons: The call quality drops sometimes.

Overall Experience:

We could not find anything on Intratel's website so we would recommend at least asking them if you decide to find out more about their services, just for peace of mind. Overall perfect PBX systems.

Pros: Good quality of calls.

Cons: Little expensive.

Overall Experience: I was on the edge with Intratel before I called them. I wasn't sure if their call quality would be good, but after two calls I am pleased with the service. Their customer service is amazing and they are always ready to help with any concerns that you may have.

Pros: Easy to use.

Cons: No cons.

Overall Experience: I have been using Intratel for more than a year now and am always pleased with the service. Other companies that I have used don't compare in terms of call quality. The price point is also very competitive, so overall I would recommend it to anyone looking for good quality and a low price.

Pros: Prices are cheaper

Cons: Little tricky to setup.

Overall Experience: I switched my home phone line to Intratel a few months ago and I am really happy with the switch. The customer service was great, the prices are cheaper than my old provider, and the call quality is fantastic.

Pros: Cheap services.

Cons: No issues yet.

Overall Experience: I want to thank Intratel for their call quality. Their call quality is fantastic and the pricing is affordable. I am so glad we switched over to them and would definitely recommend others to do the same.

Pros: Affordable Pricing

Cons: No problems.

Overall Experience: Intratel's rates are very competitive and the customer service is great. Saved a lot of money for my company over the past year. I would highly recommend Intratel to anyone looking for a reliable, affordable service provider.

Pros: Amazing customer service

Cons: No issues yet.

Overall Experience: Intratel is a great company that offers competitive pricing and amazing customer service. I've been using it for over a year now and I am very pleased to say that the company has always been dependable, professional, and exceeded my expectations!

Pros: Affordable solutions

Cons: No issues till now.

Overall Experience: I've been using Intratel for a few years now. It's fantastic and offers a lot of additional features that I can't find elsewhere. The cost saving solutions are also much better than any other company I have used.

Pros: Saves me money and time.

Cons: Limited features.

Overall Experience: I've been with Intratel for a year now and I love the service. They have all kinds of helpful features, I love that it saves me money and time. The customer service is phenomenal and they're always available to answer my questions, no matter how inane or trivial they may be.

Pros: Competitive pricing

Cons: Call quality may drop sometime.

Overall Experience: Intratel is a great VoIP services that has competitive pricing. It offers a lot of great features as well. This is the best small business phone system I have seen on the market, and it was easy to set up. The customer support was also very helpful which made the whole process much smoother for me!

Pros: Very affordable solutions.

Cons: No issues yet.

Overall Experience: I am a small business owner and I have been looking for the best VoIP provider option. For me, Intratel was the best because it offers competitive price points from what I can see. It's not too expensive and it's not too cheap, so it should be perfect for most of my needs!

Pros: Best communication calling software for a small organization

Cons: Sometimes call history doesn’t appear on all devices

Overall Experience: Intratel provides an easy to use telephone solution with a competitive price

Pros: Have the best deals

Cons: Sometimes the call quality is low

Overall Experience: The quality of work and speed at which Greg had us up and running was very impressive. Their Business Voip Phone Service is perfect, Greg’s thoroughness and knowledge was greatly appreciated. I highly recommend working with Intratel.

Pros: Price points and features.

Cons: Customer service can respond late.

Overall Experience: I've been shopping around for a new VoIP provider and Intratel has the best prices. The initial setup fee is very nominal, which is the cheapest I've seen. There are different packages to choose from, with varying price points and features, and you can customize your plan to fit your needs. I like how all of their plans work with my current infrastructure as well, so I don't have to make any new investments.

Pros: Excellent customer service

Cons: Little expensive

Overall Experience: Intratel is a great company. They have been there to save the day and offer cost saving solutions that no other company can offer. I couldn't be happier with their service as they continue to work hard every day, providing excellent customer service and meeting our needs of the organization.

Pros: I like being able to have a softphone instead of using the hardline

Cons: The service is sometimes unavailable without a reboot.

Overall Experience: I enjoy having a business line that is not my personal cellphone number.

Pros: Great service at the best price

Cons: Call quality may drop at some point

Overall Experience: I am very happy to know about Intratel. They provide au with customer-centric attitude. It's very unusual in these times of cutthroat competition to find such a company.

Pros: Very reliable solutions.

Cons: Customer services may react late.

Overall Experience: I have been using Intratel for over a year now and they've been absolutely fantastic. I always get my calls through so I don't have to worry about whether or not clients will be able to reach me. Their prices are more than fair and not restrictive, too.

Pros: Nice call quality.

Cons: No issues with Intratel.

Overall Experience: I'm a loyal customer of Intratel and I've been using their service for over 4 years. My last call made me so happy because the person on the other end of the phone was very pleasant, with a clear voice and he spoke fluent English!

Pros: Have been using Intratel for over a year now and I highly recommend it.

Cons: There are sometimes some delays.

Overall Experience:

They are always available when you need them and they get the job done right! I've been on several IP services.. and the quality of this service is unparalleled. I would highly recommend Intratel Communications Inc. to any one in the market who is looking for better solutions to their company needs.

Pros: Ease of use, including easy transfer of a live call from phone to the desktop app.

Cons: The only issue I have is the desktop app gets confused about which audio device to use after an update.

Overall Experience: It provides the necessary tools to allow us to work from home while appearing to the outside world to be no different than any other business.

Pros: They were extremely responsive, very professional. Pleased with the pricing and service they provide.

Cons: We could not find anything on Intratel's website so we would recommend at least asking them if you decide to find out more about their services.

Overall Experience:

Have been using Intratel for over a year now and I highly recommend it. We would definitely recommend Intratel to anyone looking to upgrade to a VoIP phone system! Greg is very helpful and extremely responsive. Our business critically relies on phone service that works, all the time, and they've come through on that as well.

Pros: They were extremely responsive, very professional. Pleased with the pricing and service they provide.

Cons: Puts some limits on "unlimited" usage as a way to protect providers against excessive usage.

Overall Experience:

We've been using Intratel's phone lines and PBX management since 2009. To say that it has been an investment worth making would be an understatement. There is no mention of customer service hours on their website and also no knowledge base or support section. Greg & his team is very professional and extremely helpful. They are always available to help you out with any issue related to VoIP & internet.

Pros: Supportive professional

Cons: Sometimes the call quality is low

Overall Experience:

They offer three different plans at three different competitive price points which should cover most small business needs. Overall, if you are a small business in Canada I recommend taking a closer look at their service offerings.

Pros: Prompt Service

Cons: None

Overall Experience:

It’s been 6 months and their service has been rock solid I have no other words than positive feedback