Sonetel Reviews, Features & Pricing

About Sonetel

Sonetel offers a comprehensive and cost-effective phone service solution for businesses of all sizes. Leveraging reliable Voice over IP (VoIP) technology, Sonetel enables seamless setup and management of private IP networks for telephony, advanced audio conferencing, international call forwarding, and online call archiving. Designed for businesses seeking to economize while maintaining high-quality communication, Sonetel combines affordability with a wide array of features, including international calls at reduced rates, national toll-free numbers, and customizable call-handling options. With exceptional customer service, an easy setup process, and a suite of flexible features, Sonetel is a premier choice for businesses aiming to optimize their telecommunication strategies efficiently. 

Sonetel Features

Global Call Forwarding

• Functionality: Sonetel allows forwarding incoming calls to your phone numbers to any location worldwide.
• Cost Efficiency: This service operates at the cost of a local call, making it an economical option for global communication.
• Device Compatibility: Calls can be answered using your regular mobile phone or any other phone, ensuring flexibility and convenience.

Call from Your Numbers

• Functionality: With Sonetel, you can make outgoing calls from your phone numbers using your regular mobile phone, irrespective of your location globally.
• Plan Requirement: This feature is available to users on the Premium or Business plans, catering to the needs of advanced and corporate users.

SMS-to-Email

• Functionality: Sonetel provides a feature where incoming SMS messages to your Sonetel number can be automatically forwarded to your email inbox.
• Convenience: This ensures you never miss essential texts and can manage communications more effectively, especially when unable to access your phone directly.

Voicemail-to-Text

• Functionality: Callers' Voicemail messages are delivered to your inbox as voice files and come with summaries and transcripts.
• Efficiency: This feature allows for easier and quicker review of voicemail messages, enhancing productivity by providing the gist of messages without the need to listen to the entire recording.

Menu

• Functionality: Sonetel's menu feature allows callers to make touchtone selections during their call. This interactive voice response (IVR) system enhances caller engagement and routing efficiency.
• Customization: Businesses can set up the system to play specific information or forward callers to different voice response applications or destinations based on their selection, allowing for a tailored caller experience.

Announcement

• Functionality: This feature allows for playing a pre-recorded announcement before a call is terminated or forwarded. It's ideal for delivering callers essential messages, updates, or information.
• Versatility: Announcements can be used in various scenarios, including business hours notification, special promotions, or any critical information that needs to be communicated before proceeding with the call.

Voicemail

• Comprehensive Message Management: Beyond simply taking messages, this voicemail system delivers the message as a voice file to an email address, accompanied by a summary, a full transcript, and an analysis of the caller's mood.
• Caller Insight: The mood detection feature provides valuable insight into the caller's emotional state, potentially guiding the response strategy for more effective communication.

Text-to-Speech

• Functionality: Utilize text-to-speech technology to generate recorded messages. This feature supports multiple languages and voices, offering a personalized caller experience without needing pre-recorded messages.
• Application: Ideal for dynamic content that changes frequently or for making your system more accessible and easier to update.

Advanced Features

• SIP Address Integration:For users with specific needs, calls can be directed to each voice response application's unique SIP (Session Initiation Protocol) address, offering high customization and integration flexibility.
• API Configuration: Advanced users can modify the configuration of their Voice app via an API (Application Programming Interface), allowing for programmatic control and dynamic adjustments to meet evolving business needs.

Sonetel Plans and Pricing

The Sonetel pricing structure is given below:

Business VoIP Standard Plan- US$1.79 per user per month

Premium Plan – US$13.95 per user per month

Business Plan – US$39.95 per user per month

Editorial Verdict

Sonetel empowers your business with reliable VoIP technology and exceptional customer service, making global communication seamless and affordable. Experience the flexibility of international call forwarding, custom greetings, and comprehensive online call management tailored to your business needs.