Sonetel Reviews, Features & Pricing
About Sonetel
Sonetel offers a comprehensive and cost-effective phone service solution for businesses of all sizes. Leveraging reliable Voice over IP (VoIP) technology, Sonetel enables seamless setup and management of private IP networks for telephony, advanced audio conferencing, international call forwarding, and online call archiving. Designed for businesses seeking to economize while maintaining high-quality communication, Sonetel combines affordability with a wide array of features, including international calls at reduced rates, national toll-free numbers, and customizable call-handling options. With exceptional customer service, an easy setup process, and a suite of flexible features, Sonetel is a premier choice for businesses aiming to optimize their telecommunication strategies efficiently.
Sonetel Features
Global Call Forwarding
- Functionality: Sonetel allows forwarding incoming calls to your phone numbers to any location worldwide.
- Cost Efficiency: This service operates at the cost of a local call, making it an economical option for global communication.
- Device Compatibility: Calls can be answered using your regular mobile phone or any other phone, ensuring flexibility and convenience.
Call from Your Numbers
- Functionality: With Sonetel, you can make outgoing calls from your phone numbers using your regular mobile phone, irrespective of your location globally.
- Plan Requirement: This feature is available to users on the Premium or Business plans, catering to the needs of advanced and corporate users.
SMS-to-Email
- Functionality: Sonetel provides a feature where incoming SMS messages to your Sonetel number can be automatically forwarded to your email inbox.
- Convenience: This ensures you never miss essential texts and can manage communications more effectively, especially when unable to access your phone directly.
Voicemail-to-Text
- Functionality: Callers' Voicemail messages are delivered to your inbox as voice files and come with summaries and transcripts.
- Efficiency: This feature allows for easier and quicker review of voicemail messages, enhancing productivity by providing the gist of messages without the need to listen to the entire recording.
Menu
- Functionality: Sonetel's menu feature allows callers to make touchtone selections during their call. This interactive voice response (IVR) system enhances caller engagement and routing efficiency.
- Customization: Businesses can set up the system to play specific information or forward callers to different voice response applications or destinations based on their selection, allowing for a tailored caller experience.
Announcement
- Functionality: This feature allows for playing a pre-recorded announcement before a call is terminated or forwarded. It's ideal for delivering callers essential messages, updates, or information.
- Versatility: Announcements can be used in various scenarios, including business hours notification, special promotions, or any critical information that needs to be communicated before proceeding with the call.
Voicemail
- Comprehensive Message Management: Beyond simply taking messages, this voicemail system delivers the message as a voice file to an email address, accompanied by a summary, a full transcript, and an analysis of the caller's mood.
- Caller Insight: The mood detection feature provides valuable insight into the caller's emotional state, potentially guiding the response strategy for more effective communication.
Text-to-Speech
- Functionality: Utilize text-to-speech technology to generate recorded messages. This feature supports multiple languages and voices, offering a personalized caller experience without needing pre-recorded messages.
- Application: Ideal for dynamic content that changes frequently or for making your system more accessible and easier to update.
Advanced Features
- SIP Address Integration:For users with specific needs, calls can be directed to each voice response application's unique SIP (Session Initiation Protocol) address, offering high customization and integration flexibility.
- API Configuration: Advanced users can modify the configuration of their Voice app via an API (Application Programming Interface), allowing for programmatic control and dynamic adjustments to meet evolving business needs.
Sonetel Plans and Pricing
The Sonetel pricing structure is given below:
Business VoIP Standard Plan- US$1.79 per user per month
- One-Time Setup Fee: None
- Incoming Calls: $0.030/min
- Call Forwarding: $0.034/min
- Limited Support
- Voicemail-to-email
- SMS-to-email
- 2GB Storage Space
Premium Plan – US$13.95 per user per month
- Phone Number: From $1.79
- 1 Free phone numbers per user
- Free calls to +40 countries
- Team chat & Conference calls
- 40% Discount on other calls
- Voice response (IVR)
- Call recording
- SMS-to-email
- One-Time Setup Fee: None
- $0.0075 per min SIP Trunking
- Incoming Calls: $0.030/min
- Call Forwarding: Free
- Full Support
Business Plan – US$39.95 per user per month
- Phone Number: From $0.79
- 5 Free phone numbers per user
- Free calls to +40 countries
- 50% Discount on other calls
- Voice response (IVR)
- Call recording
Editorial Verdict
Sonetel empowers your business with reliable VoIP technology and exceptional customer service, making global communication seamless and affordable. Experience the flexibility of international call forwarding, custom greetings, and comprehensive online call management tailored to your business needs.
Simple and Cost-Effective Service
Assistant
Pros: Simple and low-cost
Cons: Dropped calls
Overall Experience: We appreciate Sonetel's simplicity and low cost, which fit well within our budget. However, occasional issues with dropped calls and poor audio clarity exist. The lack of advanced features limits its effectiveness for larger teams.
Support team must be proactive
Owner
Pros: Affordable
Cons: Verification SMS
Overall Experience:
It was easy to choose the numbers. The team should be prepared for possible issues and ready to resolve them.
Monthly subscription is advantageous
IT Analyst
Pros: Good Customer Service
Cons: App needs update
Overall Experience: The monthly subscription gives free credit per month for calls. It takes some time to resolve our problem after a system update.
Free credits are good
Manager
Pros: Pricing
Cons: Registration issues
Overall Experience:
The monthly subscription gives us free credits per month for calls. I had a problem getting the App on my phone connected and working.
Mobile App Needs Updates
Analyst
Pros: Easy to scale with growing business needs.
Cons: Mobile app performance can be inconsistent
Overall Experience:
Scaling with our business needs has been straightforward, though the mobile app sometimes lags in performance. Improving the performance of the mobile app through regular updates would be beneficial.
Sonetel’s Affordable International Calling Faces Connectivity and Support Delays
Web Designer
Pros: Affordable international calls
Cons: Connectivity issues
Overall Experience: Sonetel offers an affordable international calling solution that is perfect for our global business. However, we've encountered frequent connectivity issues that affect call reliability, and the customer support response time is often longer than expected.
Virtual workers need address
Web Analyst
Pros: Integration with chat
Cons: Original SMS verification failure
Overall Experience: Multiple configuration options are appreciated. Some lines require addresses in specific countries, which is not always possible because more professionals work virtually and have a worldwide presence.
Loading contacts is necessary
Engineer
Pros: Business tools
Cons: Number issues
Overall Experience:
It offers SMS service, which is sent to an email address rather than the App. However, we must load contacts every time we launch the App.
Problem resolution consumes more time
Graphic Engineer
Pros: Multiple configuration options
Cons: Call notification
Overall Experience:
The toll-free phone numbers enabled customers in various markets to reach our company. However, it took longer to resolve our problem after a system update.
Global Virtual Numbers with Sonetel, Yet Call Delays and Billing Confusion
Claims examiner
Pros: Virtual numbers worldwide
Cons: Confusing billing system
Overall Experience: Sonetel's ability to provide virtual numbers in multiple countries is a significant advantage for our international operations. However, the service sometimes suffers from delays in connecting calls, which can cause frustration. The billing system is confusing and prone to errors.
Easy Interface, but Poor Call Quality and Recording Issues Persist
Web Designer
Pros: Easy-to-navigate interface
Cons: Poor call quality
Overall Experience: Sonetel's user interface is straightforward to navigate. Unfortunately, we've experienced several instances of poor call quality, which can be disruptive. The call recording feature has been inconsistent and sometimes fails to capture essential conversations.
Call notification failure
CEO
Pros: Monthly line cost
Cons: Nonreceivable MMS text messages
Overall Experience: I can get a phone number to be forwarded to any number. This allows me to run my business without needing another phone line. Call notification fails occasionally.
Efficient Global Reach but Complicated Setup and App Reliability Issues
System Engineer
Pros: Global reach
Cons: Complicated setup
Overall Experience: Sonetel's global reach allows us to connect with clients worldwide efficiently. However, the setup process was more complicated than anticipated, and we had trouble integrating with our existing systems. The mobile app is unreliable, causing disruptions in communication.
Compelling Call Centre Features
Technician
Pros: Extensive call centre features ideal for customer service operations.
Cons: Billing issues and hidden charges.
Overall Experience:
The call centre features are helpful, but call quality dips occasionally during peak hours. Ensuring consistent call quality, especially during peak times, would enhance the user experience.
Excellent Support, Billing Issues Need Attention
Supplier
Pros: Comprehensive customer service with multilingual support
Cons: Limited integration options with other business tools
Overall Experience:
Customer service is excellent and very helpful, especially their multilingual support. Billing issues are a minor concern, though. More apparent billing processes and addressing hidden charges would build more trust.
User Friendly Interface Required
Training and development specialist
Pros: Competitive international calling rates
Cons: The interface can be complicated for new users.
Overall Experience:
Sonetel's international calling rates are unbeatable. It's been a cost-saver for our global business. But the interface could be more user-friendly. Simplifying the user interface would help new users get started more quickly.
Interface Needs Improvement
Personal assistant
Pros: Flexible virtual numbers from numerous countries
Cons: Occasional issues with call quality during peak hours
Overall Experience:
Setting up virtual numbers in different countries has been seamless. However, the interface could be more user-friendly. A more intuitive interface design would improve the onboarding process.
