by Nextiva

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Nextiva Reviews, Features & Pricing

About Nextiva

Nextiva is a cloud communications company that combines communication channels – voice, video, collaboration, SMS, chat, and surveys – to help businesses access the information they need. Companies can expand or scale back as needed, adding applications such as sales and service productivity tools. Nextiva also offers PCI and HIPAA-compliant solutions.

Nextiva VoIP System Features

Call Features:

  • Unified communication with video, VoIP, & chat
  • Bundle with helpdesk software & Sales CRM
  • Unlimited calling, faxing, and texting nationwide
  • 24/7 support
  • Toll-free, auto attendant. virtual voicemail


  • iOS & Android mobile app
  • Desktop app for Windows and Mac
  • Text messages
  • Conference calling

Conference calling:

  • Unlimited audio and video meetings
  • Audio conferencing with messaging & screen share
  • Conference bridge
  • HD Audio
  • VoIP conferencing with call recording


  • Collaboration using business phone software
  • Form groups to connect via chat, video, & audio
  • Chat, screen share, & file sharing
  • Schedule meetings, & assign tasks
  • Tracking conversations and team projects

Call Analytics:

  • Real-time call tracking
  • Call recording and rating

Business Apps:

  • Sales CRM
  • Helpdesk tools
  • Call Pop

  • Integrations:

    • Integrate business phone software with other apps
    • Integration with Google, Microsoft
    • Click to dial phone numbers of business apps

    Nextiva Business Phone Service Plans and Pricing

    Essential - $25.95/user/month

    • Unlimited voice & video calling
    • Voicemail
    • Toll-free numbers
    • Outlook/Google Contacts Integrations
    • Unlimited internet faxing

    Professional- $30.95/user/month

    • Unlimited conference calls for a maximum of 40 participants
    • Unlimited video conferencing, up to 250 participants
    • Screensharing
    • Auto attendant
    • Mobile and Desktop SMS/MMS
    • Salesforce/HubSpot Integrations
    • One recorded greeting

    Enterprise - $40.95/user/month

    • Unlimited participants in voice & video conferencing
    • Call recording
    • Unlimited video conference recording
    • Voicemail transcription
    • Microsoft Teams/Custom Integrations
    • 3 Recorded Greetings


    • Nextiva reports a 99.999% uptime
    • 24/7 customer support
    • Service and sales tools


    • The price point is higher comparatively.
    • Pricing fluctuations based on the number of users
    • The monthly plan is more expensive than the annual plan.

    Editorial Verdict

    Nextiva offers phone service options like a CRM, the communication platform Co space, a call center, etc. It is used for communication, sales and marketing, and customer service requirements.

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