Nextiva Reviews, Features & Pricing
About Nextiva
Nextiva is a cloud communications company that combines communication channels – voice, video, collaboration, SMS, chat, and surveys – to help businesses access the information they need. Companies can expand or scale back as needed, adding applications such as sales and service productivity tools. Nextiva also offers PCI and HIPAA-compliant solutions.
Nextiva VoIP System Features
Call Features:
- Unified communication with video, VoIP, & chat
- Bundle with helpdesk software & Sales CRM
- Unlimited calling, faxing, and texting nationwide
- 24/7 support
- Toll-free, auto attendant. virtual voicemail
Mobility:
- iOS & Android mobile app
- Desktop app for Windows and Mac
- Text messages
- Conference calling
Conference calling:
- Unlimited audio and video meetings
- Audio conferencing with messaging & screen share
- Conference bridge
- HD Audio
- VoIP conferencing with call recording
Collaboration:
- Collaboration using business phone software
- Form groups to connect via chat, video, & audio
- Chat, screen share, & file sharing
- Schedule meetings, & assign tasks
- Tracking conversations and team projects
Call Analytics:
- Real-time call tracking
- Call recording and rating
Business Apps:
Integrations:
- Integrate business phone software with other apps
- Integration with Google, Microsoft
- Click to dial phone numbers of business apps
Nextiva Business Phone Service Plans and Pricing
Essential - $25.95/user/month
- Unlimited voice & video calling
- Voicemail
- Toll-free numbers
- Outlook/Google Contacts Integrations
- Unlimited internet faxing
Professional- $30.95/user/month
- Unlimited conference calls for a maximum of 40 participants
- Unlimited video conferencing, up to 250 participants
- Screensharing
- Auto attendant
- Mobile and Desktop SMS/MMS
- Salesforce/HubSpot Integrations
- One recorded greeting
Enterprise - $40.95/user/month
- Unlimited participants in voice & video conferencing
- Call recording
- Unlimited video conference recording
- Voicemail transcription
- Microsoft Teams/Custom Integrations
- 3 Recorded Greetings
Pros
- Nextiva reports a 99.999% uptime
- 24/7 customer support
- Service and sales tools
Cons
- The price point is higher comparatively.
- Pricing fluctuations based on the number of users
- The monthly plan is more expensive than the annual plan.
Editorial Verdict
Nextiva offers phone service options like a CRM, the communication platform Co space, a call center, etc. It is used for communication, sales and marketing, and customer service requirements.
Business Communication with unlimited calling
Graphic Engineer
Pros: Unlimited calling in Canada and the United States of America
Cons: Live customer support can be better.
Overall Experience: We use Nextiva in our organization, which has 120 staff members. It is user-friendly. The app for the cell phone has some problems. At the beginning of the call, there is an echo & the calls drop frequently.
Desktop App experience with Nextiva
Employee Development Specialist
Pros: Voicemail to Email notifications
Cons: Starting plans are pricier
Overall Experience: The implementation person helped me set up the desktop app. But we got spam calls on our Nextiva number.
Glad I made the switch to Nextiva.
Software Tester
Pros: Affordable solutions.
Cons: No issues till now.
Overall Experience:
The interface is so easy to navigate, and it integrates voice, video and messaging on a single platform, which is perfect for my needs. Plus it's affordable compared to the other options I was looking at and I can't imagine going back now that it's been helping me so much with my business.
The base pack needs more features
Financial Manager
Pros: The interface is modern
Cons: Long waiting
Overall Experience:
The onboarding process is good. Business texting and conference calling are not included in the base-level package.
Functionality is good
Assistant Sales Manager
Pros: Number porting is easy
Cons: Needs tech support
Overall Experience:
I like the functionality and customization this platform offers. However, there is no AI voice option.
Simplifies Communication with Video Calls
Web Analyst
Pros: Unlimited video calls
Cons: Integrations aren't as in-depth
Overall Experience:
I have been using this service for two years. It is easy to use. The website is a bit laggy, and I experience voice lag occasionally.
User-friendly features are needed
Analyst
Pros: Attaching notes to call
Cons: Sometimes calls drop when using apps
Overall Experience: The support and implementation team is good. Some features are not user-friendly.
