Nextiva Reviews, Features & Pricing

Pros: Voicemail to Email notifications

Cons: Starting plans are pricier

Overall Experience: The implementation person helped me set up the desktop app. But we got spam calls on our Nextiva number.

Pros: Unlimited calling in Canada and the United States of America

Cons: Live customer support can be better.

Overall Experience: We use Nextiva in our organization, which has 120 staff members. It is user-friendly. The app for the cell phone has some problems. At the beginning of the call, there is an echo & the calls drop frequently.

Pros: Affordable solutions.

Cons: No issues till now.

Overall Experience:

The interface is so easy to navigate, and it integrates voice, video and messaging on a single platform, which is perfect for my needs. Plus it's affordable compared to the other options I was looking at and I can't imagine going back now that it's been helping me so much with my business.

Pros: Excellent call quality.

Cons: I feel features are limited.

Overall Experience:

Nextiva has been a lifesaver when it comes to making inbound calls. I have been using Nextiva for over a year now and I can't imagine how I would be able to make so many calls without it. It's so simple - all you need to do is set up an account, install the software on your computer, phone or tablet and you're ready to go!

Pros: The interface is modern

Cons: Long waiting

Overall Experience:

The onboarding process is good. Business texting and conference calling are not included in the base-level package.

Pros: Nice call quality.

Cons: No cons.

Overall Experience: I have been using Nextiva for a few years now and I have to say, it does not get any better than this. I started with their video and messaging services to communicate with my team members on the go. It's really been a lifesaver! But then, I found out about their new Wi-Fi calling option that allows me to make calls without using my data - it's just as reliable as regular calling.

Pros: Training, Regular updates

Cons: Limited third-party app integrations, Higher-tier plans needed

Overall Experience: I found Nextiva's interface very user-friendly, and its training resources are comprehensive. However, it does lack some advanced features, and I've experienced occasional connectivity issues. The mobile app functionality is good, and they regularly update and improve their services, but it has limited third-party app integrations, and essential features often require higher-tier plans.

Pros: Voicemail transcription

Cons: Long waiting

Overall Experience:

The App is easy to use. Porting was done without my knowledge.

Pros: Unlimited video calls

Cons: Integrations aren't as in-depth

Overall Experience:

I have been using this service for two years. It is easy to use. The website is a bit laggy, and I experience voice lag occasionally.

Pros: Number porting is easy

Cons: Needs tech support

Overall Experience:

I like the functionality and customization this platform offers. However, there is no AI voice option.

Pros: Saved me so much money.

Cons: No issues with Nextiva

Overall Experience:

I've been using Nextiva for over a year now and I can't imagine going back to my old VoIP provider. It has helped me save so much money and connect with clients in ways that were never possible before. I would recommend it to anyone who needs to a VoIP company.

Pros: Attaching notes to call

Cons: Sometimes calls drop when using apps

Overall Experience: The support and implementation team is good. Some features are not user-friendly.

Pros: Affordable price point.

Cons: Didn't had any issues yet.

Overall Experience:

I used to be with another VOIP company and I had absolutely no idea how much I was missing out on. Nextiva's customer service is the best I have ever experienced! They are always available and willing to help you out with anything. The product itself is great too, it's easy to use, has a good price point, and we've never had a call drop or trouble accessing it.

Pros: SMS Messaging

Cons: Limited features

Overall Experience:

The phone service allows phones to reach multiple offices simultaneously. There is no filter for spam calls.

Pros: Calender and contacts integration

Cons: Call issues

Overall Experience:

The demonstration of the services offered was good. It would be better if the app rang instantly, like a cell phone call, but there is a lag.

Pros: Robust reporting and analytics tools, Excellent uptime and reliability

Cons: Limited international calling options in some plans. The steep learning curve for advanced features.

Overall Experience: The scalable pricing plans have allowed us to easily add or remove users as our team expands without breaking the bank. The advanced call routing and queuing features have helped our customer support operations, and the reporting and analytics tools enhanced our communication patterns.

Pros: Unlimited internet faxing

Cons: Customer support

Overall Experience:

The option to set up prompts and receive text messages is good. Making changes to my account was complex, and retrieving the recorded calls was difficult.

Pros: Strong security features, Detailed analytics

Cons: High costs, especially for small businesses, Occasional downtime, Long contract commitments, Additional fees for some features

Overall Experience: Nextiva's customer support and call quality offer flexible, scalable solutions. However, the high costs and occasional downtime are drawbacks. While the robust security features and detailed analytics are positives, long contract commitments and additional fees for some features can be off-putting.

Pros: Reliable service with minimal downtime, Intuitive dashboard

Cons: The mobile app needs improvement, Pricey for smaller businesses

Overall Experience: Nextiva provides reliable service, excellent integration options, and a responsive support team. However, the mobile app needs improvement, which can be pricey for smaller businesses. The intuitive dashboard and extensive training resources are beneficial, but it has limited CRM integration and occasional call latency.