Yodel Business Phone Reviews
Yodel.io is the industry's leading cloud based business phone system with businesses in over 140 countries, and solutions for agencies, customer support and remote teams. Their fully hosted virtual PBX works wherever you have internet access and supports over 20 languages. Yodel is a real-time communication platform for businesses. Yodel has a community of over 100,000 users and can be integrated with Slack. The integration of these two platforms allows for better collaboration between employees and customers. Yodel.io sends your emails from any device and from users' browser with no setup, no configuration, no programming required. With their easy-to-use interface and extensive integrations, users can send and track emails using almost any system.
Yodel.io Features, Plans & Pricing
Solution for customer service
- Record customer calls and automatically transcribe them (even if they're angry).
- Work with your entire team through a central interface without any tech-savvy or IT skills required.
- Easy to use web interface with browser extensions to allow easy call handling from anywhere on the web, as well as clickable phone numbers that launch your favorite app.
Global call center
- International phone number to call from any country.
- Toll free numbers for bulk subscription rates and international reach.
- Unlimited concurrent calls, welcome message, voicemail, office hours, ring groups and conferencing.
- Call log with text message(s) log for record keeping and management.
- Call transfer between calls with seamless ease of use and no interruption in service or sound quality on either side of the call.
Gather the call
- Transcribe voicemails to text, email, or fax with one click
- Monitor your calls in real time with the widgets.
- Forward your incoming call to speakerphone or another phone, so you never miss a call again.
- Boost your productivity and have all of your contacts synchronized in one place.
- Call recording is available on the free plan and will allow you to replay video calls with just one touch.
- Reports and callwhispering/commenting/filters are available as premium features that can help
- Easily add shared contacts for easy communication with family and friends.
- Block unwanted numbers from receiving your messages to keep your phone clean.
- One-time payment, no subscription or hidden fees!
Stay connected
- Receive desktop notifications on the go.
- A user-based notification system which works on your social media profiles, email, and all accounts you have linked to FireChat.
- In-app forwarding from one account to another with up to five phones numbers or email addresses.
- Integrated Chrome Extension and Firefox Extension for seamless account access.
Stay in touch without being tethered
- Get constant updates on all your communications, even when you're offline.
- Be able to talk back and forth with friends or co-workers from anywhere.
- Talk to a computer in a natural voice and see it as text in real time, so you can have conversations via text message without typing!
- Monitor your communications with live activity feed and CRM integration.
Make secure, private calls
- Connect to a global network of users and call them from anywhere.
- Receive a phone call and know if your online connection is reliable enough for your calls to go through
- Secure calls with all data encrypted and sent over a secure, private connection.
Pricing
The Premium Plan of Yodel.io is $25/month for a single user.
- Promote your phone experience by offering a rich contact center with brand-safe features to your callers.
- Incredible support for a variety of communication channels, including web phone, email, IVR and more.
Premium Plus pricing is $35/month for single user
- The best of the best. Over 30 integrations and 12 months of 24/7 support.
- Get your team up and running with ease — no special coding skills required!
- Plus, get access to our exclusive webinars and ASO training videos for your business.
Premium Plan offers
- One standard number per user
- Unlimited Inbound calls to any US and CA landline and mobile, including 800 numbers
- Unlimited Inbound and SMS Outbound + Toll Free numbers US / CA
- Fast "number porting" feature that allows you to move your number between carriers, giving you the ability to switch providers easily
Premium Plus offers
- One number per person, so you have a back-up in case your primary line gets disconnected.
- Easily transfer your number to a new number if you're switching providers or moving to a new phone.
- Porting numbers to use with international travel makes it easy to still stay connected while on the road.
- Outbound calls US / CA to any international number for only $4.95 / month*
- Unlimited Outbound SMS US / CA, Outbound SMS worldwide
- Receive unlimited credits with every purchase, used in any messaging plan.
- Use credits in any plan: our plans are either $5 or $10 per month and free for the first 30 days
Both the plans provide
- No more back-and-forth, just send a chat and get your questions answered right away
- Stick to your schedule and be available 24/7 with timezone support - great for international clients.
Video Conferencing
Intratel offers business-grade, fully integrated, secure video conferencing solutions.
- Securely hosted in Canada on Intratel's servers
- Fully integrated into our voice solutions that allow call/order invitations
- Participants can be any combination of video and audio
- Screen Sharing / Hand-Raising Features
- Up to 100 participants
Pros
- Includes a huge variety of features from personalization to voice-to-text dictation.
- A powerful call-screening tool that helps identify and block potential clients, partners, and sales calls
- Working on Windows apps, so this might be more easily managed in the near future.
Cons
- The process of answering / forwarding a call can take a long time, this problem occurs when the phone rings.
- Incoming calls gets dropped off frequently, which can cause damage to the reputation of the business user.
- The integration with slack is buggy with yode.io whereas in RingCentral, intratel COMMUNICATIONS and primus, the slack method is not buggy.
Alternatives to Yodel VoIP Service in Canada
Here you will find the best alternatives to yodel.io with some unique features that yodel.io is not providing.
Intratel Communications
intratel Communications' web-based PBX management software is an easy-to-use solution for managing your on-premise phone system. Keep your phone system running smoothly with the automated configuration and upgrades. Intratel Communications is a next-generation phone system that gives you the power to manage your enterprise telephony from anywhere. Intratel's intuitive web-based console allows you to provision new lines, view CDRs and call recording history, seamlessly integrate with IVR/voice menus, and more.
Primus
Business VoIP phone lines utilize telephone and Internet technologies to deliver enterprise-grade features to small and medium-sized businesses. Moreover, you can rely on Intratel to free yourself from the costly phone system.
8x8
8x8 is a next-generation customer service platform offering speech analytics and artificial intelligence data from every transaction, customer support through speech analytics, automated customer service, and accelerated artificial intelligence deployment.
RingCentral
RingCentral MVP's HD quality web, audio, and video capabilities are available in one seamless experience. This includes a range of telepresence features like one-click functionality and webinar capabilities.
Cool Service
Marketing and Advertising Associate
Pros: Customer Support
Cons: There is nothing at the moment.
Overall Experience:
I liked the feature that it performs calling direct from the Slack channel.
Easy to Configure platform.
Partner Channel Manager
Pros: An awesome PBX solution.
Cons: None
Overall Experience:
Everything went smooth, the solution always does its job, and if for certain reasons, there are failures, the support team typically informs the users up front or is available "immediately".
Great service and business solution to customer service.
Graphic Designer
Pros: Very cool integration into chat system.
Cons: The dashboard and set up were a bit clunky.
Overall Experience:
We found Yodel and it was perfect because we were able to set up one phone line that would ring centrally in Slack and be transferred to our available teammates.
Yodel is providing the best support.
Finance Supervisor
Pros: Nice voice quality, low price
Cons: NO cons.
Overall Experience:
I was looking for a VoIP system that works and will let me log calls in SalesForce and this is what Yodel does. The whole call automation is a cherry on the top.
An extremely innovative app with amazing utility and top notch customer service.
Support Engineer
Pros: Easy to use and good customer service.
Cons: Can't make outbound calls sometimes.
Overall Experience:
Every single issue or problem I've had is answered immediately, and I always feel as if there is time to discuss any issue or suggestion for features I may have.
Easy to use
Chief Operations Officer
Pros: Very simple interface
Cons: Great bit of kit!
Overall Experience:
It solved our VOIP issues, nicely and simply.
A great phone system.
Digital Marketing Manager
Pros: Affordable, works and programmable.
Cons: Can't make outbound calls from my account.
Overall Experience:
We have been using the product for more than a year now and the support has been very rapid to respond when we needed.
Found the perfect fit.
System Engineer
Pros: Clear voice quality.
Cons: There is still some improvements to be made.
Overall Experience:
The beauty of Yodel is that it simply affordable, works and programmable.
Good quality calls
Marketing Lead
Pros: Great service
Cons: None so far !
Overall Experience:
It has helped us greatly, especially with the Slack integration.
Keeps you connected
Graphic Designer
Pros: Good voice quality and easy to use.
Cons: I hope they will include additional features to the desktop app.
Overall Experience:
Since adopting Yodel, we’ve been able to move to a cloud solution that works from anywhere.
The best phone app
Junior Analyst
Pros: Excellent software with integrations
Cons: As of now, there is nothing that we dislike about this app.
Overall Experience:
With Yodel's integration with Dialog flow I was able to setup the custom IVR.
Really great
Marketing Coordinator
Pros: I really like how it is set up so a team can use it.
Cons: The mobile app does not have much features.
Overall Experience:
It's great and super affordable which i think is very important for small businesses when they need support.
Their bot is available 24/7
Awesome telephone service
Sales Executive
Pros: Always works.
Cons: Little expensive.
Overall Experience:
It really has helped us to reorganize, and really prioritize customer interactions instead of being distracted with the physical clutter.
Excellent VoIP platform.
Vice President Sales
Pros: Cheap, Reliable, and Clear
Cons: Online support missing.
Overall Experience:
It has made call and issue tracking an absolute breeze since we started with it.
BEST VOIP HANDS DOWN!!
Relationship Manager
Pros: Reliable phone system.
Cons: Android smart-phone version will added much convenience.
Overall Experience:
We are using the Yodel solution to receive incoming calls, make outgoing calls, welcome callers and it is working effortlessly.
Clear Voice Quality.
Partner Channel Manager
Pros: Low monthly cost.
Cons: No cons yet.
Overall Experience:
I like that yodel’s bot takes care of my incoming calls and forwards the call.
The user interface is simple
Senior Technical Support
Pros: It supports Slack.
Cons: Setup is little tough.
Overall Experience:
I'd definitely recommend Yodel especially because it's very affordable to get for any businesses of any size.
Fantastic Service
Customer Engagement Director
Pros: Excellent voice quality.
Cons: I found no cons.
Overall Experience:
Gets our callers to the right person without a clunky by number phone tree, and also enables seamless warm handoffs with their unique URLs for each call
Couldn’t be More Pleased
Network Support Engineer
Pros: Its Cost, quality, and features.
Cons: Sometimes issue with sound.
Overall Experience:
One of the best VOIP services I have ever used. I specially love the multiple user access with app and my full family can use this.
Great solution for crystal clear voip
Big Data Analyst
Pros: Price is affordable.
Cons: Power outage may cause problems.
Overall Experience:
A lot of people ask me why i pay so much for a landline when i have a cell phone, when i explain to them what im using, they are always shocked, again because of the quality of the Yodel.
Unparalleled support and reliability.
Information Security Manager
Pros: Flawless service
Cons: Call quality fluctuates sometimes.
Overall Experience: Yodel is a phone company that offers unparalleled support and reliability. I had a problem with my phone awhile back, and their customer service team was quick and courteous, fixing the issue within twelve hours. Definitely recommend this company to anyone looking for flawless service from reliable people.
Would recommend
General Manager
Pros: They are always on time.
Cons: No cons yet
Overall Experience: Would recommend. I have used Yodel for the past few months and they are wonderful! They are always on time, the calls are very clear, and they offer a reliable service. The tool is easy to use and you can also get Slack communications which is a bonus for me.
Very good service.
Network Support Executive
Pros: Its great for the company and also for remote workers.
Cons: The price could be better.
Overall Experience:
Good software, easy to use, easy to install & setup, Customer Support is decent although not useful if too technical problems which can be frustrating.
All of their customer-facing solutions are well designed and thought out for a great end-user experience.
Vice President Marketing
Pros: Great sound quality
Cons: I don't have anything negative to say.
Overall Experience:
We did not encounter big inconveniences along the way. We have been using the product for more than a year now and the support has been very rapid to respond when we needed.
Found the perfect fit.
Network Support Engineer
Pros: Good voice quality and very convenient.
Cons: There's a hum sometimes during my calls.
Overall Experience:
Yodel is a customizable full-featured business phone system without a need for equipment. All of the features such as call recording and multiple call handling are just exactly what we need in our business.
I’ve been blown away by their service.
Division Executive
Pros: The support has been great.
Cons: No issues till now
Overall Experience: I was a bit hesitant with Yodel when I first heard it, but one month in and I've been blown away by their service. The calls are very clear, the reliability is there and the support has been great. It's also been useful to use their Slack communications which has helped me get used to the platform a lot.
Good quality for money.
Market Supervisor
Pros: Good customer service.
Cons: Can't think of any!
Overall Experience:
Customer Support is decent although not useful if too technical problems which can be frustrating.
Make your calls, sms text and voice mails easy and secure.
Market Analyst.
Pros: Stability, reliability, features.
Cons: Odd key combinations
Overall Experience:
Having all of our calls recorded and listed in Slack makes searching through them a breeze, and if we added more integrations to Yodel we could even have it port directly into Airtable.
Excellent sound quality.
Video Editor
Pros: Clear calls. More features. Saves money.
Cons: No online support chat.
Overall Experience:
The best thing about Yodel is the easiness with which we could set it up and start using it. Also, the integration with Slack is a great feature that we use internally.
I am very happy with their service.
Human Resources Manager
Pros: I like the fact that you can be reached on Slack.
Cons: Customer support may respond late.
Overall Experience: I've been using Yodel for about a year now and I am very happy with their service. The quality of the calls is very good, the performance is reliable, and they have good customer service.
They have been wonderful
Information Systems Control Manager
Pros: Reliable solutions
Cons: No cons
Overall Experience: I was looking for a phone service provider and came across Yodel. I've been using them for a very long time now, they have been wonderful and always come through with reliable solutions. What I like about them the most is the slack communications they provide, which we use to assist with customer support.
The phone call quality is great too!
Network Associate
Pros: Good service for price.
Cons: No issues yet.
Overall Experience: I'm glad that I switched to Yodel! I was with Biggest Phone Company for over 10 years, and they were getting too expensive. After many problems with the company, like poor service and constant drops in service, I switched to Yodel. They have a great customer service team, and their rates are very affordable. The phone call quality is great too!
Very responsive to the customer needs for specialized functionality.
Director of Information Systems and Revenue
Pros: Slack has been great.
Cons: Customer service takes hours to respond to chat.
Overall Experience:
The digital assistant can be customized to have a personalized greeting
Some features are still being developed.
Assistant Development Manager
Pros: Price
Cons: No cons yet.
Overall Experience:
Why would call forwarding affect our ability to make outbound calls? The two aren't related, but this fact was maybe ignored by Yodel.
Very good phone for international numbers
Trainer Hospitality
Pros: Helpful staff
Cons: No cons till now.
Overall Experience:
Yodel.io is an excellent PBX solution for remote teams, with or without Slack.
Helpful business tool
HR Manager
Pros: Integrating it was a little hassle.
Cons: No desktop app.
Overall Experience:
It serves a purpose for what we need and it is a fair price.
Just set it and forget it.
Accounts Manager
Pros: Overall experience is good.
Cons: Your mileage may vary depending on the release you're using
Overall Experience:
Yodel was my go to method to phone home via wifi.
Extremely innovative app.
Network Design Administrator
Pros: Supports Slack.
Cons: Not found many things to dislike.
Overall Experience:
A quick and solid solution for expanding your businesses.
Satisfied with customer support.
Customer Service Manager
Pros: Easy installation and setup.
Cons: They can add more features.
Overall Experience:
We did not encounter big inconveniences along the way. We have been using the product for more than a year now and the support has been very rapid to respond when we needed.
The app works seamlessly.
Sales Engineer
Pros: Fantastic calling experience.
Cons: No problems yet.
Overall Experience: I've been an avid Slack user for a few years now and have always wanted to find out how I can use it for my business as well. It wasn't long before Yodel came out with their integration and I was pleasantly surprised. The app works seamlessly with my existing Slack account, it's so easy to setup.
Working from any home.
Business Analyst
Pros: On top of excellent quality overall.
Cons: Voice quality drops sometimes.
Overall Experience:
I have not found many things to dislike, though I wish there were more integrations with other apps.
A great phone system.
Digital Marketing Manager
Pros: Affordable, works and programmable.
Cons: Can't make outbound calls from my account.
Overall Experience:
We have been using the product for more than a year now and the support has been very rapid to respond when we needed.
Yodel is helping us to provide the best support for our customers.
Chairman
Pros: Save money on phone bills.
Cons: No cons yet.
Overall Experience:
Yodel provides the possibility for our remote team to be available via a single phone number where everyone can take calls as they come in.
Yodel has made my life so much easier!
Chief Information Security Officer
Pros: The call quality is always clear.
Cons: Bit expensive but okay with features.
Overall Experience: The call quality is always clear and I can't believe how easy it was set up. All I had to do is a simple Slack integration for our chat, and all of a sudden I have access to every interaction in our chat. It's been a joy to use and I can't recommend it enough!
I’m very pleased with the app.
IT Professional
Pros: The integration with Slack couldn't be any simpler.
Cons: No cons.
Overall Experience: I was afraid at first to switch over from my previous provider, but Yodel is worth it. The quality of call and messaging is very good, and the integration with Slack couldn't be any simpler. We're able to send messages to our team members right from Slack which has been a game changer for us!
Easy to Configure platform
Chief Technical Officer
Pros: Works well.
Cons: Forwarding calls can be time-consuming
Overall Experience:
Slack has been great for our productivity, as we're freed up from having to answer the phones without knowing who's calling.
I’ve been using Yodel for a couple of years now
Sales Executive
Pros: The call quality is great.
Cons: No issues till now
Overall Experience: I've been using Yodel for a couple of years now and I love it! The call quality is great, it saves me tons of money on my phone bill each month, and the customer service is always really helpful. I would definitely recommend it to anyone looking for a new carrier provider.
Clear Calls
Executive Director
Pros: Easy to use and clear calls
Cons: No spam call blocking.
Overall Experience:
Yodel continue to innovate and are very responsive to customer needs.
Yodel has some very cool features
Continues to work flawlessly.
Account Director
Pros: It makes call forwarding and receiving easy.
Cons: I can't complain.
Overall Experience:
We did not receive the relevant information to know about the dial out problem after the number was ported.
I like the call quality
Security Director
Pros: Interface is easy
Cons: No issue till now
Overall Experience: Yodel is a great VoIP service. I've been using it for over a year now and am constantly impressed with its reliability. I like the call quality, even if it does sometimes cut out in emergency situations. The app is clear, and the interface is easy to navigate.
Its value for money.
Company Director
Pros: Good sound quality.
Cons: Customer support responds late.
Overall Experience:
Easy of integration with the other systems we use in our business operations.
Cost effective service
Assistant Manager
Pros: Cost is affordable .
Cons: No Auto backup
Overall Experience:
We have a lot of remote employees and it allows us to easily connect everyone regardless of location.
Their support is good.
Graphic Designer
Pros: Valuable features.
Cons: No service if the power goes out.
Overall Experience:
I would prefer an android app, Although I heard it is on the horizon.
Ease of use Interface
Managing Director
Pros: Great product
Cons: If you're not tech savvy setup may be tough for you.
Overall Experience:
They doesn't have a app for themselves, and if they have, it would be great.
Good for small and medium companies
Logistics Analyst
Pros: Ease of use and Easy to set up.
Cons: It does not have all functions that we needed
Overall Experience:
we had a phone service provider that took days or sometimes weeks to make changes, now we can do them in just a few minutes ourselves
Cannot say enough about our positive experiences
Chief Technical Officer
Pros: Very flexible.
Cons: The integration with slack is little buggy.
Overall Experience:
They continue to innovate and are very responsive to customer needs for specialized functionality. I enjoy speaking to real people who genuinely care about their business.
Top notch customer service
Local Media Partner
Pros: Excellent sound quality
Cons: You will get just one line, one voicemail.
Overall Experience:
Very helpful staff and does what is promised. Once set up it's forget it and leave it and yes, it continues to work.
Yodel is working on Windows apps
HR Manager
Pros: Easy to integrate with other systems.
Cons: Some features are still being developed.
Overall Experience:
Yodel has some very cool features - the digital assistant can be customized to have a personalized greeting.
Sometimes problem is answering calls.
Network Admin
Pros: Sound quality.
Cons: Speed and efficiency.
Overall Experience:
It let us know who called and when someone is calling from that number.
Very affordable solutions
Chief Information Security Officer
Pros: My calls are clear now.
Cons: Features are limited
Overall Experience: I was looking for a reliable phone carrier and found Yodel. I switched to them, and have never looked back. My calls are clear, their customer service is excellent, and their pricing is unbeatable.
I am impressed.
Revenue Manager
Pros: Really easy to set up
Cons: No problems yet.
Overall Experience: I was looking for a provider that offers the best quality at a reasonable price and I found it with Yodel. I never had any issues with their call quality, so that's really good to know. It's also really easy to set up and it doesn't cost as much as some other providers.
Call forwarding is literally activated by opening the “call forwarding” tab.
HR Administrator
Pros: Does not need to be wired.
Cons: Integrated with slack.
Overall Experience:
Their interface when you log in, is very easy to add voicemails and set times to receive calls and divert them etc.
I think Yodel is a great service!
Chief Information Security Officer
Pros: Excellent customer services
Cons: Little expensive
Overall Experience: I've been using Yodel for a couple of years now and I find it really clear. The call quality is really good most of the time, but there have been times when the call quality has been very low. Other than that, I think Yodel is a great service!
Missing caller ID from basic service.
Vice President Sales
Pros: Call quality and calling features are good.
Cons: Customer support lacks sometimes.
Overall Experience:
Why would call forwarding affect our ability to make outbound calls? The two aren't related, but this fact was ignored by Yodel.
Interface is very easy to add voicemails.
Financial Advisor
Pros: Nice Features
Cons: Set up were a bit clunky.
Overall Experience:
I had an overall great experience with this platform.
Yodel is a reliable solution for our team!
Sales Executive
Pros: Communication on Slack.
Cons: Calls quality fluctuates sometimes.
Overall Experience: From the team member: Yodel is a reliable solution for our team! Our daily communications are clear and efficient, and it's easy to find out who is speaking with whom. I love how easy it is to communicate on Slack with our entire team.
Helpful staff.
Graphic Design Manager
Pros: Makes call forwarding and receiving easy.
Cons: It charged per team and phone line.
Overall Experience:
All of their customer-facing solutions are well designed and thought out for a great end-user experience.
Overall good experience.
Sales Executive
Pros: Easy to integrate with other systems.
Cons: A bit complicated.
Overall Experience:
The interface has a lot going on. When a call comes in, I'm searching for which button to choose.
It has it’s problems every now and then.
Executive in Information Technology and Services
Pros: Less expensive
Cons: Less features.
Overall Experience:
They need to do some major refining in the area of speed and efficiency.
Easy to deploy
Network Administrator
Pros: Voicemail feature.
Cons: Dependent on Slack
Overall Experience:
Their slack integration is handy, and good customer support.
Limited to Slack app.
VP of Marketing and Sales
Pros: The transfer to dedicated department team member.
Cons: Call forwarding limited.
Overall Experience:
Pretty basic customer support through slack.
Manages your calls in Slack.
Development Manager
Pros: Great solution.
Cons: The interface is little tricky.
Overall Experience:
Browser support makes easy phone calls, and also the iPhone app performs well.
Slack-centric phone system.
Lead Designer
Pros: Good sound quality.
Cons: Dependent on slack.
Overall Experience:
Sometimes multiple users answer at the same time without realizing.
Simple to setup.
Administrator in Financial Services
Pros: Setup and services.
Cons: Quite expensive.
Overall Experience:
I want to get away from using slack as i think it is a time waster.
Good Service and support.
Creative Director
Pros: Professional appearance
Cons: App can be developed more efficiently.
Overall Experience:
Very helpful staff and does what is promised. . It works really well.
Feature set is really good.
Sales Executive
Pros: Design and reliability
Cons: Occasionally the call quality is low
Overall Experience: I am a big fan of Yodel. I use it regularly and my feedback is always on point. The only two things I would say is that occasionally the call quality is low and they don't offer a lot of options in terms of features, but it's not a huge deal for me because the design and reliability are what I care about most.
PBX is good, support not much
Supervisor
Pros: PBX has many features and options. Great for small to large companies.
Cons: Too many connectivity problems. Bad connections
Overall Experience:
We use this as our main phone system. The benefits are the ability to easily add phones but their support is not much helpful
