Yodel Business Phone Reviews
Yodel.io is the industry's leading cloud based business phone system with businesses in over 140 countries, and solutions for agencies, customer support and remote teams. Their fully hosted virtual PBX works wherever you have internet access and supports over 20 languages. Yodel is a real-time communication platform for businesses. Yodel has a community of over 100,000 users and can be integrated with Slack. The integration of these two platforms allows for better collaboration between employees and customers. Yodel.io sends your emails from any device and from users' browser with no setup, no configuration, no programming required. With their easy-to-use interface and extensive integrations, users can send and track emails using almost any system.
Yodel.io Features, Plans & Pricing
Solution for customer service
- Record customer calls and automatically transcribe them (even if they're angry).
- Work with your entire team through a central interface without any tech-savvy or IT skills required.
- Easy to use web interface with browser extensions to allow easy call handling from anywhere on the web, as well as clickable phone numbers that launch your favorite app.
Global call center
- International phone number to call from any country.
- Toll free numbers for bulk subscription rates and international reach.
- Unlimited concurrent calls, welcome message, voicemail, office hours, ring groups and conferencing.
- Call log with text message(s) log for record keeping and management.
- Call transfer between calls with seamless ease of use and no interruption in service or sound quality on either side of the call.
Gather the call
- Transcribe voicemails to text, email, or fax with one click
- Monitor your calls in real time with the widgets.
- Forward your incoming call to speakerphone or another phone, so you never miss a call again.
- Boost your productivity and have all of your contacts synchronized in one place.
- Call recording is available on the free plan and will allow you to replay video calls with just one touch.
- Reports and callwhispering/commenting/filters are available as premium features that can help
- Easily add shared contacts for easy communication with family and friends.
- Block unwanted numbers from receiving your messages to keep your phone clean.
- One-time payment, no subscription or hidden fees!
Stay connected
- Receive desktop notifications on the go.
- A user-based notification system which works on your social media profiles, email, and all accounts you have linked to FireChat.
- In-app forwarding from one account to another with up to five phones numbers or email addresses.
- Integrated Chrome Extension and Firefox Extension for seamless account access.
Stay in touch without being tethered
- Get constant updates on all your communications, even when you're offline.
- Be able to talk back and forth with friends or co-workers from anywhere.
- Talk to a computer in a natural voice and see it as text in real time, so you can have conversations via text message without typing!
- Monitor your communications with live activity feed and CRM integration.
Make secure, private calls
- Connect to a global network of users and call them from anywhere.
- Receive a phone call and know if your online connection is reliable enough for your calls to go through
- Secure calls with all data encrypted and sent over a secure, private connection.
Pricing
The Premium Plan of Yodel.io is $25/month for a single user.
- Promote your phone experience by offering a rich contact center with brand-safe features to your callers.
- Incredible support for a variety of communication channels, including web phone, email, IVR and more.
Premium Plus pricing is $35/month for single user
- The best of the best. Over 30 integrations and 12 months of 24/7 support.
- Get your team up and running with ease — no special coding skills required!
- Plus, get access to our exclusive webinars and ASO training videos for your business.
Premium Plan offers
- One standard number per user
- Unlimited Inbound calls to any US and CA landline and mobile, including 800 numbers
- Unlimited Inbound and SMS Outbound + Toll Free numbers US / CA
- Fast "number porting" feature that allows you to move your number between carriers, giving you the ability to switch providers easily
Premium Plus offers
- One number per person, so you have a back-up in case your primary line gets disconnected.
- Easily transfer your number to a new number if you're switching providers or moving to a new phone.
- Porting numbers to use with international travel makes it easy to still stay connected while on the road.
- Outbound calls US / CA to any international number for only $4.95 / month*
- Unlimited Outbound SMS US / CA, Outbound SMS worldwide
- Receive unlimited credits with every purchase, used in any messaging plan.
- Use credits in any plan: our plans are either $5 or $10 per month and free for the first 30 days
Both the plans provide
- No more back-and-forth, just send a chat and get your questions answered right away
- Stick to your schedule and be available 24/7 with timezone support - great for international clients.
Video Conferencing
Intratel offers business-grade, fully integrated, secure video conferencing solutions.
- Securely hosted in Canada on Intratel's servers
- Fully integrated into our voice solutions that allow call/order invitations
- Participants can be any combination of video and audio
- Screen Sharing / Hand-Raising Features
- Up to 100 participants
Pros
- Includes a huge variety of features from personalization to voice-to-text dictation.
- A powerful call-screening tool that helps identify and block potential clients, partners, and sales calls
- Working on Windows apps, so this might be more easily managed in the near future.
Cons
- The process of answering / forwarding a call can take a long time, this problem occurs when the phone rings.
- Incoming calls gets dropped off frequently, which can cause damage to the reputation of the business user.
- The integration with slack is buggy with yode.io whereas in RingCentral, intratel COMMUNICATIONS and primus, the slack method is not buggy.
Alternatives to Yodel VoIP Service in Canada
Here you will find the best alternatives to yodel.io with some unique features that yodel.io is not providing.
Intratel Communications
intratel Communications' web-based PBX management software is an easy-to-use solution for managing your on-premise phone system. Keep your phone system running smoothly with the automated configuration and upgrades. Intratel Communications is a next-generation phone system that gives you the power to manage your enterprise telephony from anywhere. Intratel's intuitive web-based console allows you to provision new lines, view CDRs and call recording history, seamlessly integrate with IVR/voice menus, and more.
Primus
Business VoIP phone lines utilize telephone and Internet technologies to deliver enterprise-grade features to small and medium-sized businesses. Moreover, you can rely on Intratel to free yourself from the costly phone system.
8x8
8x8 is a next-generation customer service platform offering speech analytics and artificial intelligence data from every transaction, customer support through speech analytics, automated customer service, and accelerated artificial intelligence deployment.
RingCentral
RingCentral MVP's HD quality web, audio, and video capabilities are available in one seamless experience. This includes a range of telepresence features like one-click functionality and webinar capabilities.
Great service and business solution to customer service.
Graphic Designer
Pros: Very cool integration into chat system.
Cons: The dashboard and set up were a bit clunky.
Overall Experience:
We found Yodel and it was perfect because we were able to set up one phone line that would ring centrally in Slack and be transferred to our available teammates.
Yodel is providing the best support.
Finance Supervisor
Pros: Nice voice quality, low price
Cons: NO cons.
Overall Experience:
I was looking for a VoIP system that works and will let me log calls in SalesForce and this is what Yodel does. The whole call automation is a cherry on the top.
Easy to Configure platform.
Partner Channel Manager
Pros: An awesome PBX solution.
Cons: None
Overall Experience:
Everything went smooth, the solution always does its job, and if for certain reasons, there are failures, the support team typically informs the users up front or is available "immediately".
Cool Service
Marketing and Advertising Associate
Pros: Customer Support
Cons: There is nothing at the moment.
Overall Experience:
I liked the feature that it performs calling direct from the Slack channel.
An extremely innovative app with amazing utility and top notch customer service.
Support Engineer
Pros: Easy to use and good customer service.
Cons: Can't make outbound calls sometimes.
Overall Experience:
Every single issue or problem I've had is answered immediately, and I always feel as if there is time to discuss any issue or suggestion for features I may have.
Found the perfect fit.
System Engineer
Pros: Clear voice quality.
Cons: There is still some improvements to be made.
Overall Experience:
The beauty of Yodel is that it simply affordable, works and programmable.
A great phone system.
Digital Marketing Manager
Pros: Affordable, works and programmable.
Cons: Can't make outbound calls from my account.
Overall Experience:
We have been using the product for more than a year now and the support has been very rapid to respond when we needed.
Easy to use
Chief Operations Officer
Pros: Very simple interface
Cons: Great bit of kit!
Overall Experience:
It solved our VOIP issues, nicely and simply.
Good quality calls
Marketing Lead
Pros: Great service
Cons: None so far !
Overall Experience:
It has helped us greatly, especially with the Slack integration.
Keeps you connected
Graphic Designer
Pros: Good voice quality and easy to use.
Cons: I hope they will include additional features to the desktop app.
Overall Experience:
Since adopting Yodel, we’ve been able to move to a cloud solution that works from anywhere.
The best phone app
Junior Analyst
Pros: Excellent software with integrations
Cons: As of now, there is nothing that we dislike about this app.
Overall Experience:
With Yodel's integration with Dialog flow I was able to setup the custom IVR.
Really great
Marketing Coordinator
Pros: I really like how it is set up so a team can use it.
Cons: The mobile app does not have much features.
Overall Experience:
It's great and super affordable which i think is very important for small businesses when they need support.
Their bot is available 24/7
Professional Appearance.
Commercial Contract Manager
Pros: Cheap and Reliable
Cons: Sometimes incoming calls keep stops.
Overall Experience:
Streamlines everything in regards to calls.
Exceptional Service and Support!
Cost Professional
Pros: Very flexible product
Cons: None that I can think of.
Overall Experience:
The online portal makes managing the phone system much faster and easier.
A good solution for my needs
Graphic Designer
Pros: Support staff
Cons: Tier 1 Tech support is pretty clueless.
Overall Experience: Relatively clear sound and few interruptions in service.
Money saving Yodel
Process Supervisor
Pros: Cheap Services
Cons: No cons till now.
Overall Experience:
They always innovate and are very responsive to customer needs.
Easy to set up and gives a professional appearance
Business Communicator
Pros: Streamlines everything
Cons: Slack as I think it is a time waster.
Overall Experience:
Yodel was my go to method to phone home via wifi. It worked pretty flawlessly, with excellent sound quality.
Tech support also great and prompt in handling issues.
Easy to use
System Admin
Pros: Features
Cons: At times I get a lag.
Overall Experience:
Great Product, Great for working with Employees around the world.
Using Yodel for over 2 years now and I love it
General Manager
Pros: Amazing call quality.
Cons: Some of the features are being developed.
Overall Experience:
I've been using Yodel for over 2 years now and I love it! It is the best phone service I've ever used. The quality of calls is amazing, and it has so many different features that makes life easier. My family members have also been using it since then and they feel the same way too. If you are looking for a new phone service, you
Easy to implement
Risk Analyst
Pros: Fantastic customer support.
Cons: No cons yet.
Overall Experience:
Yodel.io is a quick and solid solution for expanding businesses. The best thing about Yodel is the easiness with which we could set it up and start using it. It's easy to implement, has an amazing customer service team, and is also quite affordable- I highly recommend checking out this app if you're looking for more ways to grow your business
Satisfied with the service
Operations Manager
Pros: Low-cost solutions
Cons: Features are little less.
Overall Experience: I am a Yodel customer, and I am very satisfied with the service they provide. They have a low-cost solution for my business and quality is amazing. I don't know what I would do without them!
The prices are reasonable.
Finance Analyst
Pros: Customer service is above average.
Cons: Limited the features
Overall Experience:
The sound quality is awesome. I work with stack, and they are really good. The prices are reasonable, and the customer service is above average.
Yodel is the best.
Finance Officer
Pros: Great service. Lots of features
Cons: No cons at all.
Overall Experience:
I am really happy with my Yodel purchase - the price was nice and the features are even better. I have been using it for over a year now, and it has never let me down. It has a really easy interface that is intuitive to work with, so it's great for beginners or people who need something simple to work on.
Excellent sound quality.
Video Editor
Pros: Clear calls. More features. Saves money.
Cons: No online support chat.
Overall Experience:
The best thing about Yodel is the easiness with which we could set it up and start using it. Also, the integration with Slack is a great feature that we use internally.
Make your calls, sms text and voice mails easy and secure.
Market Analyst.
Pros: Stability, reliability, features.
Cons: Odd key combinations
Overall Experience:
Having all of our calls recorded and listed in Slack makes searching through them a breeze, and if we added more integrations to Yodel we could even have it port directly into Airtable.
Good quality for money.
Market Supervisor
Pros: Good customer service.
Cons: Can't think of any!
Overall Experience:
Customer Support is decent although not useful if too technical problems which can be frustrating.
Found the perfect fit.
Network Support Engineer
Pros: Good voice quality and very convenient.
Cons: There's a hum sometimes during my calls.
Overall Experience:
Yodel is a customizable full-featured business phone system without a need for equipment. All of the features such as call recording and multiple call handling are just exactly what we need in our business.
All of their customer-facing solutions are well designed and thought out for a great end-user experience.
Vice President Marketing
Pros: Great sound quality
Cons: I don't have anything negative to say.
Overall Experience:
We did not encounter big inconveniences along the way. We have been using the product for more than a year now and the support has been very rapid to respond when we needed.
Very good service.
Network Support Executive
Pros: Its great for the company and also for remote workers.
Cons: The price could be better.
Overall Experience:
Good software, easy to use, easy to install & setup, Customer Support is decent although not useful if too technical problems which can be frustrating.
Awesome telephone service
Sales Executive
Pros: Always works.
Cons: Little expensive.
Overall Experience:
It really has helped us to reorganize, and really prioritize customer interactions instead of being distracted with the physical clutter.
Great solution for crystal clear voip
Big Data Analyst
Pros: Price is affordable.
Cons: Power outage may cause problems.
Overall Experience:
A lot of people ask me why i pay so much for a landline when i have a cell phone, when i explain to them what im using, they are always shocked, again because of the quality of the Yodel.
Couldn’t be More Pleased
Network Support Engineer
Pros: Its Cost, quality, and features.
Cons: Sometimes issue with sound.
Overall Experience:
One of the best VOIP services I have ever used. I specially love the multiple user access with app and my full family can use this.
Fantastic Service
Customer Engagement Director
Pros: Excellent voice quality.
Cons: I found no cons.
Overall Experience:
Gets our callers to the right person without a clunky by number phone tree, and also enables seamless warm handoffs with their unique URLs for each call
Clear Voice Quality.
Partner Channel Manager
Pros: Low monthly cost.
Cons: No cons yet.
Overall Experience:
I like that yodel’s bot takes care of my incoming calls and forwards the call.
BEST VOIP HANDS DOWN!!
Relationship Manager
Pros: Reliable phone system.
Cons: Android smart-phone version will added much convenience.
Overall Experience:
We are using the Yodel solution to receive incoming calls, make outgoing calls, welcome callers and it is working effortlessly.
Excellent VoIP platform.
Vice President Sales
Pros: Cheap, Reliable, and Clear
Cons: Online support missing.
Overall Experience:
It has made call and issue tracking an absolute breeze since we started with it.
The user interface is simple
Senior Technical Support
Pros: It supports Slack.
Cons: Setup is little tough.
Overall Experience:
I'd definitely recommend Yodel especially because it's very affordable to get for any businesses of any size.
A must have software for phone systems
Association Executive
Pros: Set up
Cons: At times there is a lag in calls
Overall Experience:
It's not perfect, however the music on hold and please hold the line comments are what give that extra confident touch to callers.
Easy to use VoIP features
Marketing Coordinator
Pros: Professional appearance
Cons: No Voice Quality Enhancement
Overall Experience:
Set open hours for incoming calls is a feature I like.
Really great
Business Communicator
Pros: The new mobile app.
Cons: Desktop app would be great.
Overall Experience:
I really like how it is set up so a team can use it. Love how a central number can be used by a whole team.
No mobile app is a deal breaker.
Software Tester
Pros: The voicemail and other features are well thought out and useful
Cons: No cons till now
Overall Experience:
The voicemail and other features are well thought out and useful
No mobile app is a deal breaker.
Software Tester
Pros: The voicemail and other features are well thought out and useful
Cons: No cons till now
Overall Experience:
The voicemail and other features are well thought out and useful
Good quality for money
Communication Management Professional
Pros: Majority of cases it works well.
Cons: Some features are less.
Overall Experience:
Overall really happy and will continue using Yodel as part of our business.
Cheap lifetime subscription
Sales Engineer
Pros: Customer services are great.
Cons: No cons till now
Overall Experience: Ease of use Interface and Simple connections
Good customer support
Structural Engineer
Pros: Features are good.
Cons: Interface is tricky
Overall Experience: Their customer services are good and on time.
It works very well with Slack
Services Marketer
Pros: Very easy setup.
Cons: Forwarding calls can be time-consuming
Overall Experience:
They are incredibly flexible. with their services.
Good phone for international numbers
Web Accessibility Manager
Pros: Value for money VoIP services
Cons: No cons till now.
Overall Experience:
Their platform is amazing and has allowed all our offices in different locations to connect and feel like one office.
Yodel is very handy for remote working
Marketing Manager
Pros: Interface very easy operate.
Cons: More features can be added.
Overall Experience:
Ask any question you need to and they get back promptly
Good customer support.
Senior Application Developer
Pros: Features are fantastic.
Cons: No cons yet
Overall Experience:
. They always continue to innovate and are very responsive to customer needs for specialized functionality.
You can manage your phone numbers and make calls out of the MS teams chat system.
Business Analyst
Pros: Intuitive admin UI.
Cons: Little expensive.
Overall Experience:
Track calls better and easier administration of phone numbers
Easy to use
Finance Administrator
Pros: Good easy setup.
Cons: No cons I found yet.
Overall Experience:
So far used many VOIP solutions among those this is the best I found.
Their service is very good
Price is good and affordable
Financial Consultant
Pros: Money saving
Cons: No cons till now
Overall Experience:
I've found customer service to be great and good call quality.
Since I’ve started I had a GREAT experience.
HR Manager
Pros: Good price
Cons: No problems yet
Overall Experience:
The call quality has been close to perfect, and reliability has been great.
You have to make sure it fits your real applications.
Associate Developer
Pros: Good service
Cons: Customer service and business ethics.
Overall Experience:
Their cloud communication systems are easy to set up and manage
You have to make sure it fits your real applications.
Associate Developer
Pros: Good service
Cons: Customer service and business ethics.
Overall Experience:
Their cloud communication systems are easy to set up and manage
Voice quality was overall pretty good.
Business Analyst
Pros: SIP access
Cons: Hard to setup
Overall Experience:
Use them through Slack, their windows app and phone app also.
Great special features
Chairman
Pros: Customer services on point
Cons: Call quality depends upon internet.
Overall Experience:
As a small business owner, I could always say I wish the prices could come down but Yodel's prices are not high by any means and this isn't to say we are unhappy with the prices we have.
Good service for this much price
Product Representative
Pros: Reliable services
Cons: Sometimes call quality drops in between.
Overall Experience:
Admin UI is good, to manage your phone numbers and make calls out of the MS teams chat system.
Yodel is very handy for remote working.
Business Analyst
Pros: The interface
Cons: Call forwarding takes time.
Overall Experience:
Yodel freed up our staff from answering our Google Voice system, and put it on Slack where we have most of our communication.
Amazing automation feature.
Great for working with Employees around the world
Finance Officer
Pros: Integration with slack.
Cons: No cons till now.
Overall Experience:
There is a lag on when the call comes because of the internet connection.
You don’t have to worry about roaming
HR Manager
Pros: Answer calls as long as you have wifi.
Cons: Features are less I think.
Overall Experience:
Very flexible product and a great overall experience
Tracking and all those state of the art functions makes the tool perfect.
Digital Marketer
Pros: Great tool for managing.
Cons: Call quality depends on internet
Overall Experience:
A bit complicated for some users, like myself. It has exciting features though.
It makes it simple and does it right.
Financial Counselor
Pros: Excellent VoIP Quality.
Cons: Stops working sometimes.
Overall Experience:
Great value, totally reliable customer service answered quickly by friendly reps.
Great service with wonderful customer support!
Payroll Professional
Pros: Consistent quality service.
Cons: Not that intuitive setup
Overall Experience:
We rarely if ever have issues with service, and if we do it's usually attributable to our internet connection.
Love that we are able to take multiple calls
Financial Manager
Pros: Many features
Cons: Had to wait for customer service.
Overall Experience: Calls are clear and we've never experienced a significant service disruption.
Overall, my experience is good
Broadcast Technologist
Pros: Simple to setup
Cons: Integrated with slack.
Overall Experience:
I like that its simple to setup, and i can set answering machines for specific times of day etc.
I am very pleased that I chose to place my customers on their platform
Finance Officer
Pros: Call quality and reliability
Cons: Dependent on slack.
Overall Experience:
We have not yet experienced any drawbacks (it's been 4 months). I would recommend it.
Fast Support Responses
Sales Executive
Pros: Audio on both ends is crystal clear
Cons: Could be more "non-techie" friendly
Overall Experience: After 10 months of service, I have been a very happy client of Yodel.
Easy to Configure platform.
Revenue Manager
Pros: Supports Slack
Cons: Customer care is sometimes slow to respond
Overall Experience: Yodel.io is a platform to make VoIP calling for customers and teams.
Very helpful and most of all polite and patient.
Enterprise Risk Analyst
Pros: The cost.
Cons: It took me a long time to find somebody to help.
Overall Experience:
Love that I can call anywhere in US. And the process is great for paying ahead.
The staff are very nice to work with.
Product Representative
Pros: I have been happy with the service
Cons: Found it little expensive.
Overall Experience: Very easy to set up community phone, and customer service was super helpful.
Quick and Secure
Public Relations Manager
Pros: Exciting features
Cons: So much depends on slack.
Overall Experience: When it comes to voice solutions, Yodel means business.
Great VOIP Device with fabulous call clarity
Software Engineer
Pros: Equipment
Cons: Price is little high.
Overall Experience: I highly recommend Yodel to any company looking for a high quality VOIP provider.
Five Stars to Yodel
Benefits Professional
Pros: Much less money than others
Cons: May be you get headache of setting up
Overall Experience:
Service and follow up are a major reason for our satisfaction.
Yodel has some very cool features
Graphics Designer
Pros: The digital assistant
Cons: Call forwarding
Overall Experience:
Yodel is working on Windows apps, so perhaps this will be more easily managed in the near future.
Quality calls and reliability
HR Manager
Pros: Phone system through Slack.
Cons: Little costly
Overall Experience:
Very flexible product and a great overall experience
Great Product
Easy to use & setup.
HR Manager
Pros: Pricing is affordable.
Cons: Call may drop once in a while.
Overall Experience:
I had no trouble getting it set up and have had no problems.
No complicated installation process at all.
Director of Operations
Pros: Reliable and Money saver.
Cons: Features are little less.
Overall Experience:
Yodel is the best for team communication. We've been using it for over a year, and it has always been reliable.
Loved the features of Yodel.
Networking Technologist
Pros: Customer support is fantastic.
Cons: No cons yet.
Overall Experience:
My team is working on Yodel since a year now. We have used it on multiple projects and seen the quality of their service. Yodel is the only phone system that delivers best in class call quality and has amazing features too, like voice mail transcription, exportable call logs, and many more!
Yodel offered me better service at this price.
System Engineer
Pros: Pricing is good, and reliable services.
Cons: Call quality may drop, but it happens once in a blue moon.
Overall Experience:
I am using Yodel since a month, and it is the easiest phone system I've ever had. It has a lot of cool features like group texts and auto-replies, perfect for busy professionals who need to stay on top of their work. I switched over from another cell service after my company phased out our old phones, as Yodel offered me better service at this price.
Helped me alot.
Marketing Manager
Pros: Affordable pricing and solutions.
Cons: Call may drop but its very rare.
Overall Experience:
I was really skeptical about using a new code for my small business, but Yodel quickly won me over. The support system is top notch, customer service is phenomenal and it's incredibly easy to program. I was able to get the code up and running in less than an hour! Now that I've been using Yodel for a little while, I would never go.
Very cool features
Finance Officer
Pros: Customer support is excellent.
Cons: Little tricky in setting up.
Overall Experience:
I love that Yodel.io makes it easy to expand my business by letting me set up a new branch in minutes. It also enables me to run my business remotely which is a huge perk, especially now with the rise of freelancing.
Quick and solid solution
Business Accountant
Pros: Easy to use.
Cons: Features are limited.
Overall Experience:
I am happy to say that Yodel.io has been a quick and solid solution for expanding our business. The best thing about it is the easiness with which we could set it up and start using it. It was also very easy to reach out to the support team and fix any issue with the system.
Quality calls and reliability.
Audio Engineer
Pros: Cheap services.
Cons: I haven't faced any issues yet.
Overall Experience:
Yodel is the most professional and intuitive to use platform we've found with a lot of potential for growth. The team at Yodel is always there to help if you need it, which is rare to find these days in this market!
They have a lot of features that come with the price.
Benefits Associate
Pros: Super simple to use
Cons: The one thing I don't like about Yodel is the service.
Overall Experience:
I've been using Yodel for a month and the app has been great. It's super simple to use and comes with a lot of features at a low price that is even cheaper than the apps with similar features.
It’s really affordable
Human Resources Manager
Pros: Lot of features
Cons: Call quality fluctuates.
Overall Experience:
I figured for the price; it can't go wrong. Yodel has everything from a full review system to blacklisting customers, and more! It's really affordable and has a lot of features which means you'll be getting your money's worth!
Tons of features
Sales Manager
Pros: Useful service
Cons: No cons till now.
Overall Experience:
Yodel is a very useful service that can help any business. I use it to create social media posts for my company, and I also use it for spreading fun messages. Yodel has tons of features, and the price is very affordable.
Easy to use and setup is also easy.
Cloud Security Officer
Pros: Reliable services.
Cons: Sometimes the call quality is low
Overall Experience:
My constant issue with drives is that they are always reaching their limit and I'm constantly having to buy more! With the Yodel, I never have to worry about losing my calls again. Not only that, but it's so easy to use and setup is also easy.
I am satisfied with Yodel.
Systems Engineering Professional
Pros: Good services and reliable.
Cons: Pricing seems high.
Overall Experience: Yodel is very valuable as it is. It has helped me stay in touch with clients without the need for a phone line and also helped me save a lot of money by not having to pay for long-distance. It would be nice if it could do some more, but what can I say? I am satisfied with Yodel!
It is really seamless
Sales Engineer
Pros: Excellent call quality.
Cons: Features are limited
Overall Experience: I've been using Yodel for a long time now and the call quality has always been excellent. I don't know what they do to their system, but it is really seamless, and I can't imagine going back to another provider. It's great!
Call quality for Yodel is excellent.
Professional Services Marketer
Pros: No call dropping
Cons: No issues yet.
Overall Experience: I just wanted to say that the call quality for Yodel is excellent. I work with it on a regular basis and have used it to make clear calls from as far as London, no problems at all. One of the best features is how you can use the app to make international calls at dirt-cheap rates. It's really handy!
It’s a fantastic service!
Development Engineer
Pros: Easy to operate.
Cons: Call quality may fluctuate.
Overall Experience: I'm a freelance writer and have using Yodel for the past few months. I've been tremendously impressed with their customer service, which has been prompt and friendly whenever I've had a problem. Their app is also really easy to use and lets me make calls on my terms.
Glad I found Yodel.
Management Professional
Pros: Saving my money.
Cons: Limited features.
Overall Experience:
I'm so glad I found Yodel. Their customer service is incredibly helpful, and their low-cost solutions are a life saver. I recommend them to anyone who needs help with their marketing budgets.
The phone quality was excellent.
Finance Officer
Pros: Customer support team
Cons: Maybe little expensive.
Overall Experience:
I have experience with Yodel in the past three months, and it is a great experience. The phone quality was excellent, and the customer support team is incredibly responsive.
Yodel’s customer service fixed it for me!
Operations Manager
Pros: The service is great.
Cons: Customer service may respond late.
Overall Experience:
I was in the market for a new phone provider and Yodel came highly recommended by a few of my work friends. They were right, Yodel has been good to me. The service is great, and the support team is also very helpful. I had one issue with my old phone, but Yodel's customer service fixed it for me!
Absolutely phenomenal!
Human Resources Manager
Pros: They have reliable support team.
Cons: No cons.
Overall Experience:
I was a bit nervous about switching to Yodel because I've been with the same phone provider for years and it wasn't always good. However, I took a chance and switched to Yodel, and it's been absolutely phenomenal! The support team is amazing and they're always happy to help me whenever I need it.
Unparalleled support and reliability.
Information Security Manager
Pros: Flawless service
Cons: Call quality fluctuates sometimes.
Overall Experience: Yodel is a phone company that offers unparalleled support and reliability. I had a problem with my phone awhile back, and their customer service team was quick and courteous, fixing the issue within twelve hours. Definitely recommend this company to anyone looking for flawless service from reliable people.
Happy with my purchase of Yodel
Risk Analyst
Pros: Good sound quality.
Cons: Features are limited
Overall Experience:
I'm very happy with my purchase of Yodel. The sound quality is clear, the app is easy to use, and the feature of Slack is really good.
Yodel helped us reduce our noise complaints
Broadcast Technologist
Pros: The features are awesome
Cons: No cons yet now.
Overall Experience:
We've been using Yodel for over 3 months now and it has helped us reduce our noise complaints significantly. The sound quality is clear, the features are awesome, and we're all excited about Slack integration.
I love the text-to-speech feature
Public Relations Manager
Pros: High-quality service.
Cons: Little expensive
Overall Experience:
I've been using Yodel for a while now and they have been providing high-quality service. The sound quality is clear, and I love the text-to-speech feature that is available with the app. It's a really convenient way of keeping in touch with my team without having to worry about how things are going on their end.
Easy to work
Software Tester
Pros: Amazing customer service.
Cons: Quality of call fluctuates
Overall Experience:
I was looking for a reliable, affordable team that could deliver on time and I found Yodel. They are very well organized, easy to work with and work with amazing customer service. They had some challenges communicating changes to their project but they did end up completing it efficiently and on time!
I really enjoy working with Yodel.
General Manager
Pros: Sound quality is awesome.
Cons: Little expensive service
Overall Experience:
I really enjoy working with Yodel. The sound quality is awesome, and I definitely got a lot out of it. Working with stack is also great, they have an amazing customer service team that helped me every step of the way.
I just started using Yodel.
Associate Developer
Pros: Pleased with the sound quality.
Cons: No cons yet
Overall Experience:
I just started using Yodel and am very pleased with the sound quality. It's easy to use and the customer service is excellent. I also like that it is a stack!
I love the sound quality and reliability of Yodel.
Finance Administrator
Pros: Sound quality
Cons: Features are less.
Overall Experience:
I love the sound quality and reliability of Yodel and although features are less, but for the price, it's unbeatable. I would recommend this company to anyone who is looking to save money while getting excellent quality in their phone.
This is an unbeatable service!
Sales Engineer
Pros: Inexpensive.
Cons: No issues till now.
Overall Experience:
The quality is excellent and the reliability is just as good. Features are sometimes limited but for the price, this is an unbeatable service!
Ooma is the best service
Finance Officer
Pros: Excellent solutions
Cons: No issues yet.
Overall Experience:
Ooma is the best service I have found with the price that it offers. The features it comes with are excellent and the customer service is top notch. Ooma has definitely been a game-changer for me!
Would recommend
General Manager
Pros: They are always on time.
Cons: No cons yet
Overall Experience: Would recommend. I have used Yodel for the past few months and they are wonderful! They are always on time, the calls are very clear, and they offer a reliable service. The tool is easy to use and you can also get Slack communications which is a bonus for me.
I’ve been blown away by their service.
Division Executive
Pros: The support has been great.
Cons: No issues till now
Overall Experience: I was a bit hesitant with Yodel when I first heard it, but one month in and I've been blown away by their service. The calls are very clear, the reliability is there and the support has been great. It's also been useful to use their Slack communications which has helped me get used to the platform a lot.
I am very happy with their service.
Human Resources Manager
Pros: I like the fact that you can be reached on Slack.
Cons: Customer support may respond late.
Overall Experience: I've been using Yodel for about a year now and I am very happy with their service. The quality of the calls is very good, the performance is reliable, and they have good customer service.
They have been wonderful
Information Systems Control Manager
Pros: Reliable solutions
Cons: No cons
Overall Experience: I was looking for a phone service provider and came across Yodel. I've been using them for a very long time now, they have been wonderful and always come through with reliable solutions. What I like about them the most is the slack communications they provide, which we use to assist with customer support.
I would highly recommend this provider.
Product Representative
Pros: Works all the time.
Cons: Features are limited.
Overall Experience:
Awesome VoIP provider! I have been using Yodel for about two months now and haven't had a single service disruption or down time. Tech support is also very helpful and knowledgeable. I would highly recommend this to anyone who is looking for a great VoIP provider that works all the time.
App fits the bill.
Sales Executive
Pros: Easy-to-configure
Cons: Call quality fluctuates.
Overall Experience:
I love Yodel. I am a small business owner and my employees do not have time to write all the content that they need to. I was looking for an easy-to-configure system which is able to support Slack, since that's where most of my team is.
The Customer Support Paradox
Chief Information Officer
Pros: Good customer support
Cons: Complex Process
Overall Experience: It is a flexible product. But when a call comes in, it takes a while to notify people, and multiple people can answer simultaneously without realizing it.
Unidentified Callers in the Mobile Era
Business Analyst
Pros: Chat feature
Cons: The mobile app is not able to show the caller's ID.
Overall Experience: Answering/forwarding calls can be time-consuming, which is an issue when the phone is ringing. It's best to ensure you're signed into Yodel and can answer calls on your headset during business hours.
Yodel is helping us to provide the best support for our customers.
Chairman
Pros: Save money on phone bills.
Cons: No cons yet.
Overall Experience:
Yodel provides the possibility for our remote team to be available via a single phone number where everyone can take calls as they come in.
A great phone system.
Digital Marketing Manager
Pros: Affordable, works and programmable.
Cons: Can't make outbound calls from my account.
Overall Experience:
We have been using the product for more than a year now and the support has been very rapid to respond when we needed.
Working from any home.
Business Analyst
Pros: On top of excellent quality overall.
Cons: Voice quality drops sometimes.
Overall Experience:
I have not found many things to dislike, though I wish there were more integrations with other apps.
Satisfied with customer support.
Customer Service Manager
Pros: Easy installation and setup.
Cons: They can add more features.
Overall Experience:
We did not encounter big inconveniences along the way. We have been using the product for more than a year now and the support has been very rapid to respond when we needed.
Extremely innovative app.
Network Design Administrator
Pros: Supports Slack.
Cons: Not found many things to dislike.
Overall Experience:
A quick and solid solution for expanding your businesses.
Some features are still being developed.
Assistant Development Manager
Pros: Price
Cons: No cons yet.
Overall Experience:
Why would call forwarding affect our ability to make outbound calls? The two aren't related, but this fact was maybe ignored by Yodel.
Helpful business tool
HR Manager
Pros: Integrating it was a little hassle.
Cons: No desktop app.
Overall Experience:
It serves a purpose for what we need and it is a fair price.
Just set it and forget it.
Accounts Manager
Pros: Overall experience is good.
Cons: Your mileage may vary depending on the release you're using
Overall Experience:
Yodel was my go to method to phone home via wifi.
Very responsive to the customer needs for specialized functionality.
Director of Information Systems and Revenue
Pros: Slack has been great.
Cons: Customer service takes hours to respond to chat.
Overall Experience:
The digital assistant can be customized to have a personalized greeting
Very good phone for international numbers
Trainer Hospitality
Pros: Helpful staff
Cons: No cons till now.
Overall Experience:
Yodel.io is an excellent PBX solution for remote teams, with or without Slack.
Customer Support is decent
Professional in Human Resources
Pros: Easy to use.
Cons: May be they can add more features in this price.
Overall Experience:
Highly Recommended!
Easy to Configure platform.
Broadcast Engineer
Pros: Affordable business phone line.
Cons: Employee Directory feature missing.
Overall Experience:
It performs calling direct from the Slack channel.
Highly recommend Yodel.
Public Relations Counselor
Pros: Impressive call quality.
Cons: Often with the caller ID spoofed.
Overall Experience:
Found it little expensive.
Worry-free virtually unlimited service.
Business Communicator
Pros: Robust features
Cons: The setup seems little tough.
Overall Experience:
I simply have no complaints. The service works, and I do not have to really think about it.
Quick, Reliable, and Secure
Architect
Pros: The software has good functionality and adaptability
Cons: Quality drops sometimes
Overall Experience:
The systems are highly capable and extremely reliable.
Easy to use platform.
Financial Planner
Pros: Advanced Calling Features
Cons: International calling tricky
Overall Experience:
The Yodel supplied adapter does not work well behind NAT firewalls.
Makes it easy
Marketing Manager
Pros: They were easy to set up with and change from the local phone carrier.
Cons: The customer service sometimes finds it difficult to manage.
Overall Experience:
I've had many good experiences with them.
Makes it easy
Marketing Manager
Pros: They were easy to set up with and change from the local phone carrier.
Cons: The customer service sometimes finds it difficult to manage.
Overall Experience:
I've had many good experiences with them.
Yodel makes VoIP simple and does it right
Associate Production Manager
Pros: Extremely Reliable
Cons: None yet
Overall Experience: We have a very high call volume office. Our staff handles calls from doctors, patients, and insurance companies constantly throughout the day, and we have not had any major downtime.
Highly recommend.
Network Engineer
Pros: Price, and ease of setup also.
Cons: No cons yet.
Overall Experience: Yodel offers a great service at a very fair price.
Seriously Dedicated Employe
Associate Developer
Pros: Customer support
Cons: No cons till now.
Overall Experience:
They are willing to go above and beyond the call of duty to make my service the best it can be.
Seriously Dedicated Employe
Associate Developer
Pros: Customer support
Cons: No cons till now.
Overall Experience:
They are willing to go above and beyond the call of duty to make my service the best it can be.
Working flawlessly
Accounts Specialist
Pros: Money saving.
Cons: No cons yet
Overall Experience:
I've only been using Yodel for a couple of months, and it works pretty flawlessly. The sound quality is excellent, and the app has been easy to set up. I would recommend this phone headset for anyone looking for a good earpiece with great sound quality!
Yodel has excellent features
VP of Marketing
Pros: Fantastic features
Cons: No complaints.
Overall Experience:
It's really hard to find any phone system that can match the features that Yodel offers. It's a Slack-centric phone system, which means every member of your team has access to their own personal phone number. Plus, it has amazing automation features and no complicated installation process at all.
Once it’s set up forget it and leave it.
Director of Operations
Pros: Call quality is fantastic.
Cons: Switching calls can be time-taking.
Overall Experience:
I was a bit skeptical about Yodel at first, but I went ahead and tried it out for a month. I was so happy with the service that I'm now on my second month. Yodel is a perfect way to get rid of your phone system: you can communicate with your team on the same platform, you don't need to go back and forth.
Incredible device
Chief Information Security Officer
Pros: Affordable solutions
Cons: Little expensive
Overall Experience:
I just bought a Yodel, and it is an incredible device. It has a lot of features at a really low price point and the features listed look really useful. The one thing I like the most about this device is that you can use it in more than one app. So, you can use your voice to control your TV, music player, or anything else that
Best VOIP Providers I Have Ever Used.
TelecomCenter Specialist
Pros: Slack integration is cool.
Cons: Limited feature
Overall Experience: I work in customer service and spend a ton of time on the phone with customers. I've never been more impressed with call quality before Yodel.
Full of features
Business Administrator
Pros: Call quality is fantastic.
Cons: Had no issues yet.
Overall Experience: I was always looking for a way to talk to my team on Slack. Yodel is the perfect solution! The call quality is excellent, and I can easily communicate with my team from any device. You never have to worry about the battery draining or missing an important call because the slack integration is seamless!
The phone call quality is great too!
Network Associate
Pros: Good service for price.
Cons: No issues yet.
Overall Experience: I'm glad that I switched to Yodel! I was with Biggest Phone Company for over 10 years, and they were getting too expensive. After many problems with the company, like poor service and constant drops in service, I switched to Yodel. They have a great customer service team, and their rates are very affordable. The phone call quality is great too!
I am absolutely in love with yodel
Audio Engineer
Pros: Sound quality and reliability is excellent.
Cons: Customer service may respond slow.
Overall Experience:
I am absolutely in love with yodel. The sound quality and reliability is excellent, and for the price it is awesome!
Has a lot of features
Directional Specialist
Pros: Good price.
Cons: Customer service may react slow.
Overall Experience:
I've been using Yodel for three weeks now. It's having good price and has a lot of features, but I wish it had more templates to choose from.
It has some nice features.
Information Systems Control Manager
Pros: Affordable Solutions
Cons: Little expensive services.
Overall Experience:
I bought the Yodel because it was a good price. It has some nice features. It's been working really well and is easy to use! I would recommend it to anyone who needs an awesome service at an affordable price.
I’m a big fan of Yodel
Digital Marketer
Pros: Good features.
Cons: Little expensive
Overall Experience:
I'm a big fan of the way Yodel integrates with Slack. It was really easy for me to configure and use and I love that I can see changes made in real-time.
These guys are really there for their customers.
Network Professional
Pros: Customer service is also top notch.
Cons: No issues yet.
Overall Experience:
I am in a field where I'm always on the go and my job relies on being able to communicate with remote members of my team. It's so important for me to have a rock-solid wireless connection and Yodel has been reliable every single time. Their customer service is also top notch, they've gone out of their way to help me on a number of occasions.
Big fan of Yodel!
Finance Officer
Pros: Call quality is excellent
Cons: No issues yet.
Overall Experience:
I'm a big fan of Yodel. I was looking for an app to support Slack and Yodel was the perfect fit. It's easy to configure and has a lot of great features that make my work a lot easier.
Great service overall.
Risk Manager
Pros: Affordable services.
Cons: Voice quality may fluctuate.
Overall Experience:
Yodel is a great service for those who are looking for a call quality that's good, but maybe not the best. I like the features and find it to be a great service overall.
I really enjoy the features it offers.
Product Representative
Pros: Good features.
Cons: No issues from Yodel.
Overall Experience:
I have been using Yodel for over 6 months now and I really enjoy the features it offers. The call quality is good, and I like the feature that it is integrated with Slack.
The app works seamlessly.
Sales Engineer
Pros: Fantastic calling experience.
Cons: No problems yet.
Overall Experience: I've been an avid Slack user for a few years now and have always wanted to find out how I can use it for my business as well. It wasn't long before Yodel came out with their integration and I was pleasantly surprised. The app works seamlessly with my existing Slack account, it's so easy to setup.
Yodel has made my life so much easier!
Chief Information Security Officer
Pros: The call quality is always clear.
Cons: Bit expensive but okay with features.
Overall Experience: The call quality is always clear and I can't believe how easy it was set up. All I had to do is a simple Slack integration for our chat, and all of a sudden I have access to every interaction in our chat. It's been a joy to use and I can't recommend it enough!
I’m very pleased with the app.
IT Professional
Pros: The integration with Slack couldn't be any simpler.
Cons: No cons.
Overall Experience: I was afraid at first to switch over from my previous provider, but Yodel is worth it. The quality of call and messaging is very good, and the integration with Slack couldn't be any simpler. We're able to send messages to our team members right from Slack which has been a game changer for us!
Nice features and add ons.
Clear Calls
Executive Director
Pros: Easy to use and clear calls
Cons: No spam call blocking.
Overall Experience:
Yodel continue to innovate and are very responsive to customer needs.
Easy to Configure platform
Chief Technical Officer
Pros: Works well.
Cons: Forwarding calls can be time-consuming
Overall Experience:
Slack has been great for our productivity, as we're freed up from having to answer the phones without knowing who's calling.
Continues to work flawlessly.
Account Director
Pros: It makes call forwarding and receiving easy.
Cons: I can't complain.
Overall Experience:
We did not receive the relevant information to know about the dial out problem after the number was ported.
Yodel has some very cool features
When you need a number and a call waiting service call Yodel.
Digital Marketing Professional
Pros: Simple setup
Cons: Sometimes mobile app is unable to show caller ID
Overall Experience:
It does what it says on the tin, and I rarely had to change the settings.
Solid and Great Customer Service
HR Manager
Pros: Solid and customer and technical services.
Cons: The setup was a little bit more complicated than expected.
Overall Experience: The tech immediately whitelisted IP and all was well. Call quality is excellent.
An easy and solid solution
Finance Supervisor
Pros: Affordable
Cons: No issue
Overall Experience:
I've been with them for almost a year and have had no complaints.
Easy to use and reliable
Business Director
Pros: Slack integration is handy.
Cons: Customer service is slow to react.
Overall Experience:
We had a good experience with Yodel but the customer service ordinary.
The features they offered really impressed me.
Sales Engineer
Pros: Low price
Cons: No issues at all.
Overall Experience:
I am a small restauranteur with a tight budget and am always looking for good deals. When I found out that Yodel offered subscriptions at an insanely low price, I was instantly convinced it was the right choice. The features they offered really impressed me as well, like analytics and the ability to change designs anytime I want.
I’ve been using Yodel for a couple of years now
Sales Executive
Pros: The call quality is great.
Cons: No issues till now
Overall Experience: I've been using Yodel for a couple of years now and I love it! The call quality is great, it saves me tons of money on my phone bill each month, and the customer service is always really helpful. I would definitely recommend it to anyone looking for a new carrier provider.
Really great company.
Accounts Associate
Pros: Slack integration is best.
Cons: No issues yet.
Overall Experience: Yodel is a really great company that offers low prices and high-quality VoIP solutions. They have everything you could possibly need for your business, from phones to networks and everything in between. They are one of the only companies that I can find who offer such a wide variety of products but still manage to keep their prices so affordable.
I would highly recommend to anyone.
Human Resources Manager
Pros: Prices are so low.
Cons: Customer services may react late.
Overall Experience:
After comparing rates for a few brands, it was clear that Yodel is the best priced VoIP provider. I don't care that their customer service is a little slower than some of the others, because their prices are so low. I would highly recommend to anyone who has been stuck in a long contract with another company, and is looking for better rates and better customer service.
Covering all aspects of my business.
Finance Officer
Pros: Nice features.
Cons: No issues till now.
Overall Experience:
I had been looking for cloud-based telephony software for a while. I found Yodel and it integrates with Slack. It is not just one thing that I like, but the fact that it is a complete communication suite in itself, covering all aspects of my business made me like it even more.
Amazing integration with Slack.
Sales Executive
Pros: Nice features.
Cons: No cons till now.
Overall Experience:
I was introduced to Yodel when I was connecting my team and wanted to find a better communications platform. We started using Slack, but the integration between Slack and the video conferencing app was really clunky. Yodel, on the other hand, had an amazing integration with Slack that made it so much easier for our team to work more efficiently with each other.
Cost effective service
Assistant Manager
Pros: Cost is affordable .
Cons: No Auto backup
Overall Experience:
We have a lot of remote employees and it allows us to easily connect everyone regardless of location.
Good for small and medium companies
Logistics Analyst
Pros: Ease of use and Easy to set up.
Cons: It does not have all functions that we needed
Overall Experience:
we had a phone service provider that took days or sometimes weeks to make changes, now we can do them in just a few minutes ourselves
Their support is good.
Graphic Designer
Pros: Valuable features.
Cons: No service if the power goes out.
Overall Experience:
I would prefer an android app, Although I heard it is on the horizon.
Top notch customer service
Local Media Partner
Pros: Excellent sound quality
Cons: You will get just one line, one voicemail.
Overall Experience:
Very helpful staff and does what is promised. Once set up it's forget it and leave it and yes, it continues to work.
Yodel is working on Windows apps
HR Manager
Pros: Easy to integrate with other systems.
Cons: Some features are still being developed.
Overall Experience:
Yodel has some very cool features - the digital assistant can be customized to have a personalized greeting.
Cannot say enough about our positive experiences
Chief Technical Officer
Pros: Very flexible.
Cons: The integration with slack is little buggy.
Overall Experience:
They continue to innovate and are very responsive to customer needs for specialized functionality. I enjoy speaking to real people who genuinely care about their business.
Ease of use Interface
Managing Director
Pros: Great product
Cons: If you're not tech savvy setup may be tough for you.
Overall Experience:
They doesn't have a app for themselves, and if they have, it would be great.
Its value for money.
Company Director
Pros: Good sound quality.
Cons: Customer support responds late.
Overall Experience:
Easy of integration with the other systems we use in our business operations.
Exciting features
Hospitality Revenue Manager
Pros: Fast services.
Cons: May be expensive.
Overall Experience:
The interface is not hard and easy to understand.
Easy to Configure platform.
Interior Designer
Pros: Mobile app does not have a ton of features
Cons: Bit challenging to implement.
Overall Experience:
I'd definitely recommend Yodel especially because it's very affordable to get for any businesses of any size.
The order and porting were done very timely and smoothly.
Graphics Designer
Pros: Low cost.
Cons: Features are less.
Overall Experience:
Yodel has been a great service provider since I have been with them.
It’s so easy to use.
Information Security Manager
Pros: Reliable and easy-to-use.
Cons: No issues yet.
Overall Experience:
Yodel is a service that provides affordable, reliable and easy-to-use solutions for companies with Slack. It's so easy to use, it's like the Slack feature is already built into the app!
I like the call quality
Security Director
Pros: Interface is easy
Cons: No issue till now
Overall Experience: Yodel is a great VoIP service. I've been using it for over a year now and am constantly impressed with its reliability. I like the call quality, even if it does sometimes cut out in emergency situations. The app is clear, and the interface is easy to navigate.
Fantastic customer services and solutions.
Sales Executive
Pros: Low prices and excellent customer service.
Cons: Call quality may fluctuate.
Overall Experience:
I don't know why no one told me about this company before. Yodel is a VoIP/telecommunications company that offers low prices and excellent customer service. I was hesitant to switch over to this type of system, but after calling Yodel, they quickly put my fears to rest and made the transition as painless as possible.
Excellent phone VoIP service.
Human Resources Manager
Pros: Service is available 24/7.
Cons: Little experience services.
Overall Experience: I used to hesitate at the thought of using cloud-based software for telephony. This was until I came across Yodel. I can't believe how easy it is to use, and that it integrates with Slack just like my other tools. The best part is that I don't need to worry about hardware because this service is available 24/7.
Yodel stand out above the rest.
Public Relations Manager
Pros: My calls are always crystal clear.
Cons: Customer support sometimes may react late.
Overall Experience:
I used to have to use 4 different apps everyday but now with Yodel I can accomplish everything I need with just one app. It's so convenient and easier! My calls are always crystal clear and my voice messages play at the other end as if they were live when they're not. The added integrations are really what makes Yodel stand out above the rest.
Call forwarding is literally activated by opening the “call forwarding” tab.
HR Administrator
Pros: Does not need to be wired.
Cons: Integrated with slack.
Overall Experience:
Their interface when you log in, is very easy to add voicemails and set times to receive calls and divert them etc.
Missing caller ID from basic service.
Vice President Sales
Pros: Call quality and calling features are good.
Cons: Customer support lacks sometimes.
Overall Experience:
Why would call forwarding affect our ability to make outbound calls? The two aren't related, but this fact was ignored by Yodel.
Interface is very easy to add voicemails.
Financial Advisor
Pros: Nice Features
Cons: Set up were a bit clunky.
Overall Experience:
I had an overall great experience with this platform.
Sometimes problem is answering calls.
Network Admin
Pros: Sound quality.
Cons: Speed and efficiency.
Overall Experience:
It let us know who called and when someone is calling from that number.
Helpful staff.
Graphic Design Manager
Pros: Makes call forwarding and receiving easy.
Cons: It charged per team and phone line.
Overall Experience:
All of their customer-facing solutions are well designed and thought out for a great end-user experience.
Overall good experience.
Sales Executive
Pros: Easy to integrate with other systems.
Cons: A bit complicated.
Overall Experience:
The interface has a lot going on. When a call comes in, I'm searching for which button to choose.
Easy to deploy
Network Administrator
Pros: Voicemail feature.
Cons: Dependent on Slack
Overall Experience:
Their slack integration is handy, and good customer support.
Limited to Slack app.
VP of Marketing and Sales
Pros: The transfer to dedicated department team member.
Cons: Call forwarding limited.
Overall Experience:
Pretty basic customer support through slack.
Simple to setup.
Administrator in Financial Services
Pros: Setup and services.
Cons: Quite expensive.
Overall Experience:
I want to get away from using slack as i think it is a time waster.
Slack-centric phone system.
Lead Designer
Pros: Good sound quality.
Cons: Dependent on slack.
Overall Experience:
Sometimes multiple users answer at the same time without realizing.
Manages your calls in Slack.
Development Manager
Pros: Great solution.
Cons: The interface is little tricky.
Overall Experience:
Browser support makes easy phone calls, and also the iPhone app performs well.
It has it’s problems every now and then.
Executive in Information Technology and Services
Pros: Less expensive
Cons: Less features.
Overall Experience:
They need to do some major refining in the area of speed and efficiency.
Good price for services.
Phone quality is good and nice speaking customer support.
Architect
Pros: Good customer support.
Cons: Call quality sometimes drops
Overall Experience:
Customer Service helped me out right away.
Product is great.
Radio Broadcast Specialist
Pros: Clear sound
Cons: Installation is not easy.
Overall Experience: Remember your VoIP unit has to be within 'plugging in' distance of your router/modem
The best feature is the sound quality.
Sales Manager
Pros: Sound is clear
Cons: Features are lacking
Overall Experience:
I tried the Ooma but it was not my favorite. The best feature is the sound quality, but features are lacking and I'm not sure if they are worth it. The price point is a little too high for what you get in return.
Yodel is a reliable solution for our team!
Sales Executive
Pros: Communication on Slack.
Cons: Calls quality fluctuates sometimes.
Overall Experience: From the team member: Yodel is a reliable solution for our team! Our daily communications are clear and efficient, and it's easy to find out who is speaking with whom. I love how easy it is to communicate on Slack with our entire team.
I think Yodel is a great service!
Chief Information Security Officer
Pros: Excellent customer services
Cons: Little expensive
Overall Experience: I've been using Yodel for a couple of years now and I find it really clear. The call quality is really good most of the time, but there have been times when the call quality has been very low. Other than that, I think Yodel is a great service!
I am impressed.
Revenue Manager
Pros: Really easy to set up
Cons: No problems yet.
Overall Experience: I was looking for a provider that offers the best quality at a reasonable price and I found it with Yodel. I never had any issues with their call quality, so that's really good to know. It's also really easy to set up and it doesn't cost as much as some other providers.
Very affordable solutions
Chief Information Security Officer
Pros: My calls are clear now.
Cons: Features are limited
Overall Experience: I was looking for a reliable phone carrier and found Yodel. I switched to them, and have never looked back. My calls are clear, their customer service is excellent, and their pricing is unbeatable.
The Challenges of Lag and Limited Features
Division Executive
Pros: Call recording
Cons: Limited features
Overall Experience: The sound quality is good. The problem is answering calls. At times, there is a lag when the call comes in.
The Customer Support Paradox
Analyst
Pros: Good customer support
Cons: Complex Process
Overall Experience:
It is a flexible product. But when a call comes in, it takes a while to notify people, and multiple people can answer simultaneously without realizing it.
Great end-user experience with Limited routing options
Administrator
Pros: Innovation-driven
Cons: The price could be lower
Overall Experience:
Yodel is a reliable partner for our phone solutions. We would appreciate lower rates and more flexibility in routing settings for a smoother experience.
Good Service and support.
Creative Director
Pros: Professional appearance
Cons: App can be developed more efficiently.
Overall Experience:
Very helpful staff and does what is promised. . It works really well.
Feature set is really good.
Sales Executive
Pros: Design and reliability
Cons: Occasionally the call quality is low
Overall Experience: I am a big fan of Yodel. I use it regularly and my feedback is always on point. The only two things I would say is that occasionally the call quality is low and they don't offer a lot of options in terms of features, but it's not a huge deal for me because the design and reliability are what I care about most.
Controlled access, but Shortcode Issues
Design Engineer
Pros: Slack integration
Cons: Occasional delays
Overall Experience:
Our multi-channel communication has become more secure and efficient, with great integration into Slack. We occasionally face issues with shortcodes not going through, and the system sometimes experiences delays, affecting timely responses.
Efficient Call Tracking but Lacks Helpscout Support
Engineer
Pros: Pricing Structure
Cons: Limited Integrations
Overall Experience:
It has dramatically improved our call-tracking process. I wish it integrated with more apps, like Helpscout and Shopify. The lack of these integrations makes it inconvenient.
Great UI, but No Online Chat
Recruiter
Pros: Easy deployment
Cons: Limited support
Overall Experience:
It is a fantastic platform for getting started quickly. However, the lack of online chat support for paying customers is a downside. More comprehensive customer service options could improve the experience.
PBX is good, support not much
Supervisor
Pros: PBX has many features and options. Great for small to large companies.
Cons: Too many connectivity problems. Bad connections
Overall Experience:
We use this as our main phone system. The benefits are the ability to easily add phones but their support is not much helpful
Intuitive admin UI but Setup learning curve
Operations Manager
Pros: Easy call management
Cons: Complicated setup
Overall Experience:
The user-friendly interface makes managing phone numbers and making calls from MS Teams easy. The setup process was more challenging than expected, and the complexity of the initial configuration detracts from the overall experience. Despite this, the product is reliable once set up.
