Dialpad Reviews, Features & Pricing
About Dialpad
Dialpad is the AI-powered cloud communication platform that transforms the way teams connect. Dialpad offers an integrated suite of features, including Dialpad Talk, Contact Centre, and Sell, ensuring clear VoIP calls, seamless video conferencing, and efficient contact management. Whether you're operating globally or locally, Dialpad's advanced features, like AI customer satisfaction scoring and robust security, keep you ahead in a connected world.
Dialpad Features:
- Call Routing: Gone are the days of manual searches for phone numbers. With Dialpad, transferring calls. This streamlined process ensures efficient communication, saving time and enhancing productivity.
- Business Text Messaging: Dialpad revolutionizes messaging in the business environment. Whether it's reaching out to teammates or clients, you can send both SMS and MMS messages directly from the app. This feature enables communication both within and outside your organization, ensuring that you're always connected.
- Advanced VoIP Technology: Leveraging unique VoIP technology and a global network, Dialpad enables high-quality calls over Wi-Fi or any internet connection. This cutting-edge technology ensures exceptional call clarity worldwide and even supports internet-based faxing.
- AI-Powered Meetings: Dialpad's AI feature takes by automatically generating concise, natural language summaries of your meetings. This innovative tool eliminates manual note-taking, ensuring you capture every important detail effortlessly.
- App and Browser Flexibility: Accessibility is key in modern business communication. Dialpad allows users to host or join calls and video meetings without the need to download an app. Regardless of your device – iPhone, Android, Mac, or PC – joining a meeting is as simple as clicking a link in your invite. This web browser functionality breaks down barriers to communication, making it more inclusive and hassle-free.
- Customizable Voicemail Management: The visual voicemail feature not only transcribes your messages for easy reading but also adds an extra layer of convenience, ensuring you never miss important details from your calls.
Dialpad Plans and Pricing
The Dialpad pricing structure is given below:
Business VoIP Standard Plan- US$23 per user per month
- Unlimited calling
- Real-time call transcriptions
- High-definition (HD) voice
- Business phone numbers (per user): 1 local number
- Unlimited Ai Meetings for up to 10 participants
- SMS, MMS & team messaging
- Multi-level auto attendant
- Visual voicemail
- Toll-free number support
- Custom call routing
- Call forwarding to other devices
- Three-way calling
- Call recording
- Automatic spam call detection
- Number porting: Local & toll-free
- Number forwarding
- Switch calls between devices
Business VoIP Pro- US$35 per user per month
- Salesforce integration
- AI-Powered Call & Voicemail Transcripts
- Google Workspace & Microsoft 365 integrations
- Global SMS Capabilities
- 24/7 live agent support
- Three-way calling
- Number porting: Local & toll-free
- Message threading
- Web-based support (multilingual)
- Chat-based support (multilingual)
- High-definition (HD) video & audio meetings
- Schedule meetings from your Google Workspace or Microsoft 365 calendar
Business VoIP Enterprise – Contact vendor for details
- Unlimited calls worldwide
- 100% uptime
- Unlimited office locations
- Priority Live Agent Support
Editorial Verdict
Dialpad stands out as a cutting-edge solution in cloud communication, blending advanced VoIP technology with AI-driven features for unparalleled call clarity and meeting efficiency. Ideal for businesses of all sizes, it promises a seamless, integrated experience for global connectivity and internal collaboration.
Number preference must be focused
Software Developer
Pros: Good VoIP features
Cons: Reliability can be improved
Overall Experience: The features are excellent and easy to change and update. I was given two numbers and cannot control the number preference for sending texts to customers.
Customization of caller ID is easy
Sales Manager
Pros: Good call recording features
Cons: Customer support can be improved
Overall Experience: I could customize my caller ID for outbound calls. However, filtering, searching, or sorting new incoming messages and voicemails is difficult.
Complicated licensing process
Chief Information Security Officer
Pros: Affordable
Cons: Integration for text messages can be improved.
Overall Experience: We can check the last email, text and view tips for our conversation. The process for removing licenses is complicated, and we were charged for unused licenses.
Effortless call transfer
Engineer
Pros: Voicemail transcription is good
Cons: Customer support can be improved
Overall Experience: Transferring calls is easy. The Hubspot integration should update the names in Dialpad for the contact centre.
Non Manageable Bulk editing
CEO
Pros: The interface is very user-friendly.
Cons: The process of removing the license is difficult
Overall Experience:
There is no option to filter or sort text messages. The internal contact directory is helpful, but we cannot manage bulk editing.
Checking the App for alerts is necessary
System Engineer
Pros: Access to all devices
Cons: It is a bit expensive
Overall Experience:
The ability to make and receive calls over cellular and WiFi is good. There are no alerts for missed calls or voicemails unless we check the App.
Web App Texting is appreciable
System Engineer
Pros: Communication history
Cons: Team collaboration is complex
Overall Experience:
We can text from the Web App. However, the accuracy of the voice-to-text feature regarding voice mail messages can be improved.
Accessibility issues prevail
Financial Risk Manager
Pros: User interface is easy to use
Cons: Variations between Applications
Overall Experience: The search function in contacts is not accessing iOS Contacts. The draft text disappears when I begin a text in Dialpad and need to switch screens or apps.
