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Dialpad

by Dialpad

4.3/5
Average Ratings 4 Reviews
Overall
4.3/5
Ease of Use
4.0/5
Customer Service
4.5/5
Provider Details
Starting Price
US$23/Monthly/User
Pricing Details
Talk to sales at: (415) 469 1690

Dialpad Reviews, Features & Pricing

About Dialpad

Dialpad is the AI-powered cloud communication platform that transforms the way teams connect. Dialpad offers an integrated suite of features, including Dialpad Talk, Contact Centre, and Sell, ensuring clear VoIP calls, seamless video conferencing, and efficient contact management. Whether you're operating globally or locally, Dialpad's advanced features, like AI customer satisfaction scoring and robust security, keep you ahead in a connected world.

Dialpad Features:

  • Call Routing: Gone are the days of manual searches for phone numbers. With Dialpad, transferring calls. This streamlined process ensures efficient communication, saving time and enhancing productivity.
  • Business Text Messaging: Dialpad revolutionizes messaging in the business environment. Whether it's reaching out to teammates or clients, you can send both SMS and MMS messages directly from the app. This feature enables communication both within and outside your organization, ensuring that you're always connected.
  • Advanced VoIP Technology: Leveraging unique VoIP technology and a global network, Dialpad enables high-quality calls over Wi-Fi or any internet connection. This cutting-edge technology ensures exceptional call clarity worldwide and even supports internet-based faxing.
  • AI-Powered Meetings: Dialpad's AI feature takes by automatically generating concise, natural language summaries of your meetings. This innovative tool eliminates manual note-taking, ensuring you capture every important detail effortlessly.
  • App and Browser Flexibility: Accessibility is key in modern business communication. Dialpad allows users to host or join calls and video meetings without the need to download an app. Regardless of your device – iPhone, Android, Mac, or PC – joining a meeting is as simple as clicking a link in your invite. This web browser functionality breaks down barriers to communication, making it more inclusive and hassle-free.
  • Customizable Voicemail Management: The visual voicemail feature not only transcribes your messages for easy reading but also adds an extra layer of convenience, ensuring you never miss important details from your calls.

Dialpad Plans and Pricing

The Dialpad pricing structure is given below:

Business VoIP Standard Plan- US$23 per user per month

  • Unlimited calling
  • Real-time call transcriptions
  • High-definition (HD) voice
  • Business phone numbers (per user): 1 local number
  • Unlimited Ai Meetings for up to 10 participants
  • SMS, MMS & team messaging
  • Multi-level auto attendant
  • Visual voicemail
  • Toll-free number support
  • Custom call routing
  • Call forwarding to other devices
  • Three-way calling
  • Call recording
  • Automatic spam call detection
  • Number porting: Local & toll-free
  • Number forwarding
  • Switch calls between devices

Business VoIP Pro- US$35 per user per month

  • Salesforce integration
  • AI-Powered Call & Voicemail Transcripts
  • Google Workspace & Microsoft 365 integrations
  • Global SMS Capabilities
  • 24/7 live agent support
  • Three-way calling
  • Number porting: Local & toll-free
  • Message threading
  • Web-based support (multilingual)
  • Chat-based support (multilingual)
  • High-definition (HD) video & audio meetings
  • Schedule meetings from your Google Workspace or Microsoft 365 calendar

Business VoIP Enterprise – Contact vendor for details

  • Unlimited calls worldwide
  • 100% uptime
  • Unlimited office locations
  • Priority Live Agent Support

Editorial Verdict

Dialpad stands out as a cutting-edge solution in cloud communication, blending advanced VoIP technology with AI-driven features for unparalleled call clarity and meeting efficiency. Ideal for businesses of all sizes, it promises a seamless, integrated experience for global connectivity and internal collaboration.

Dialpad Reviews Recently Reviewed!
Sort by:

Number preference must be focused

February 15, 2024
Ronald

Software Developer

4.5/5
Overall
5/5
Ease of Use
5/5
Customer Support
4/5
Features & Functionality
4/5
Value for Money
Likelihood to Recommend
Not Likely
Extremely Likely

Pros: Good VoIP features

Cons: Reliability can be improved

Overall Experience: The features are excellent and easy to change and update. I was given two numbers and cannot control the number preference for sending texts to customers.

Customization of caller ID is easy

February 16, 2024
Ashley

Sales Manager

4.5/5
Overall
4/5
Ease of Use
4/5
Customer Support
5/5
Features & Functionality
5/5
Value for Money
Likelihood to Recommend
Not Likely
Extremely Likely

Pros: Good call recording features

Cons: Customer support can be improved

Overall Experience: I could customize my caller ID for outbound calls. However, filtering, searching, or sorting new incoming messages and voicemails is difficult.

Complicated licensing process

February 16, 2024
Sophie Carrera

Chief Information Security Officer

4.25/5
Overall
3/5
Ease of Use
5/5
Customer Support
4/5
Features & Functionality
5/5
Value for Money
Likelihood to Recommend
Not Likely
Extremely Likely

Pros: Affordable

Cons: Integration for text messages can be improved.

Overall Experience: We can check the last email, text and view tips for our conversation. The process for removing licenses is complicated, and we were charged for unused licenses.

Accessibility issues prevail

February 16, 2024
Michael Teague

Financial Risk Manager

3.75/5
Overall
4/5
Ease of Use
4/5
Customer Support
3/5
Features & Functionality
4/5
Value for Money
Likelihood to Recommend
Not Likely
Extremely Likely

Pros: User interface is easy to use

Cons: Variations between Applications

Overall Experience: The search function in contacts is not accessing iOS Contacts. The draft text disappears when I begin a text in Dialpad and need to switch screens or apps.

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