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MightyCall

by MightyCall

3.9/5
Average Ratings 6 Reviews
Overall
3.9/5
Ease of Use
4.2/5
Customer Service
4.0/5
Provider Details
Starting Price
US$15.00/Monthly/User
Pricing Details
Talk to sales at: (888) 256-8312

MightyCall Reviews, Features & Pricing

About MightyCall

MightyCall offers a Call Centre solution to enhance your business's communication, making every interaction count. With over two decades of expertise in virtual telephony, we provide a customizable and intuitive platform that simplifies call centre operations and improves customer connection. Our comprehensive suite of features, including real-time feedback tools, a dedicated supervisor workspace, and an intelligent multi-level IVR system, ensures that your communication needs are met precisely and efficiently.

MightyCall VoIP Call Features:

  • Toll-Free and Local Numbers: Offer your customers the flexibility to connect with you through local and toll-free numbers, ensuring ease of access and cost-effectiveness for every call.
  • SMS and MMS: Engage with your audience more effectively through text messages or enhance your campaigns by sending multimedia content such as images, videos, and documents, making every interaction memorable.
  • CNAM and Caller ID: Identify incoming calls easily with CNAM, distinguishing between personal and business calls. Ensure your company’s name is displayed through Caller ID, promoting brand recognition.
  • Webphone and Call Log: With our Webphone feature, you can enable seamless communication directly from a browser and keep a detailed history of your interactions in one centralized call log.
  • Desktop and Mobile App: Stay connected with our desktop app for Windows and mobile applications for Android and iOS, ensuring you can manage your communications on the go.
  • Click-to-Call and Voicemail: Simplify the calling process with Click-to-Call functionality and never miss a message with our intuitive voicemail feature.
  • Call Notes and Call Waiting: Enhance call efficiency by leaving detailed notes and managing multiple calls smoothly with call waiting notifications.
  • Custom Greeting and Business Contact Book: Personalize your caller experience with custom greetings and organize your contacts effectively in a dedicated business contact book.
  • Call Routing and Multi-Level IVR: Design unique call flows with our no-code designer and direct your customers through an intuitive multi-level IVR system for streamlined call management.
  • Queue Callback and Call Queues: Improve customer satisfaction with queue callback options and manage high call volumes efficiently with our call queue system.
  • Ring Groups and Call Transfer: Ensure calls are answered promptly by directing them to multiple agents simultaneously with ring groups and facilitate seamless transfers when needed.
  • Call Recording: Record calls to revisit important conversations, ensuring quality control and effective agent training.

MightyCall Plans and Pricing

The MightyCall pricing structure is given below:

Core Plan - US$15.00 per user per month

  • All advanced telephony features
  • Unlimited calling
  • Unlimited messages
  • 2 business phone numbers
  • Integrations and API access

Pro Plan - US$23.00 per user per month

  • Core plan features
  • Supervisor workspace
  • Live call monitoring
  • Analytics and Reporting

Power Plan - US$30.00 per user per month

  • Pro plan features
  • Auto dialers
  • Dedicated account manager

Enterprise Plans

Contact MightyCall for pricing

  • Power plan features
  • Volume discounts
  • SIP trunking support
  • Custom integrations

Editorial Verdict

MightyCall is a premier call centre solution that expertly blends customizable features with user-friendly design to optimize your business's communication strategies. With its robust suite of tools and unwavering MightyCall customer service support, it is the ultimate partner for businesses looking to elevate their call centre operations and connect more effectively with customers.

MightyCall Reviews Recently Reviewed!
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Phone configuration needs focus

2024-05-17
Pamela

Employee Development Specialist

4.5/5
Overall
5/5
Ease of Use
5/5
Customer Support
3/5
Features & Functionality
5/5
Value for Money
Likelihood to Recommend
Not Likely
Extremely Likely

Pros: Menu prompts

Cons: Dropped calls

Overall Experience:

The auto attendant feature routed calls/voicemails to appropriate persons in our organization. We had trouble configuring two SIP phones.

Accurate message delivery time is needed

2024-05-17
Colleen Kors

IT Analyst

4.25/5
Overall
5/5
Ease of Use
4/5
Customer Support
3/5
Features & Functionality
5/5
Value for Money
Likelihood to Recommend
Not Likely
Extremely Likely

Pros: Configuration

Cons: Service outages

Overall Experience:

The software allows us to tailor our call flows. The App for both Android and Apple must be improved. The date and time of the messages received are not accurate.

Recording calls is complex

2024-05-07
Viola

Supplier

3.75/5
Overall
4/5
Ease of Use
4/5
Customer Support
3/5
Features & Functionality
4/5
Value for Money
Likelihood to Recommend
Not Likely
Extremely Likely

Pros: Auto record calls

Cons: Controlling call groups

Overall Experience:

It is easy to find a toll-free number. It is challenging to record automated messages.

App issues must be resolved

2024-05-14
Howard Williams

Web Analyst

3.75/5
Overall
4/5
Ease of Use
3/5
Customer Support
3/5
Features & Functionality
5/5
Value for Money
Likelihood to Recommend
Not Likely
Extremely Likely

Pros: Cost Effective

Cons: Customer Service

Overall Experience:

The menu prompt allows us to communicate easily with clients. I could not send or receive photos because the App freezes occasionally.

Accessing with computer is easier

2024-05-15
Jeff Brown

Engineer

3.75/5
Overall
4/5
Ease of Use
4/5
Customer Support
3/5
Features & Functionality
4/5
Value for Money
Likelihood to Recommend
Not Likely
Extremely Likely

Pros: Auto record calls

Cons: SIP phone issues

Overall Experience:

We can access messages, voicemail, and phone calls on the computer. Sometimes, the App does not sync with wireless earbuds.

Audio needs improvement

2024-05-07
Bertha Johnson

Artist

3.5/5
Overall
3/5
Ease of Use
4/5
Customer Support
3/5
Features & Functionality
4/5
Value for Money
Likelihood to Recommend
Not Likely
Extremely Likely

Pros: Good features

Cons: Dropped calls

Overall Experience:

It is flexible regarding setting up call flow. Sometimes, the App does not sync with my wireless earbuds or plug-in headphones, and the speaker phone option is not always available.

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