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Aircall

by Aircall

3.8/5
Average Ratings 4 Reviews
Overall
3.8/5
Ease of Use
4.3/5
Customer Service
3.8/5
Provider Details
Starting Price
C$40/Monthly/User
Pricing Details
Talk to sales at: (888) 240-6923

Aircall Reviews, Features & Pricing

About Aircall

Aircall revolutionizes modern business communications with its advanced cloud-based phone system to enhance efficiency and connectivity. Catering to over 16,000 companies globally, Aircall seamlessly integrates with leading CRM and Helpdesk tools, empowering sales and support teams to excel. Its intuitive platform offers real-time analytics, scalable solutions across 100+ countries, and comprehensive features like SMS, advanced call routing, and a power dialer. Experience streamlined communication with Aircall's desktop and mobile applications and elevate your team's performance with a risk-free trial.

Aircall Features:

  • Toll-Free Numbers: Aircall enables businesses to instantly create toll-free numbers in their local area code or any country where they operate, facilitating easier customer access and brand credibility.
  • International Numbers:With Aircall, businesses can claim local and international numbers in over 100 countries, ensuring a local presence even if the team is based on a different continent.
  • Call Conference Solution: Aircall's VoIP calling solution includes a call conference feature, allowing up to five people to participate in a collaborative live conference call.
  • Hours: Aircall allows for setting customized schedules, ensuring businesses only receive calls during designated hours, which helps manage customer expectations and team workload.
  • Voicemail: Businesses can record, upload, or script personalized voicemail messages, providing a professional and customized response when unavailable to take calls.
  • Call Routing: This feature enables efficient customer service by directing callers to the appropriate team member based on customized call distribution settings.
  • Interactive Voice Response (IVR): Aircall's smart IVR system guides callers to the correct team on their first attempt, improving caller experience and operational efficiency.
  • Extensions: Personalized three-digit extensions can be assigned to each team member, simplifying internal communications and quick dialing within the organization.
  • Blocklist Numbers: The system allows businesses to block spam callers and bots, focusing attention on meaningful customer interactions.
  • Virtual Call Centre: Aircall provides a centralized platform for managing all phone numbers and users, accommodating teams distributed globally.
  • Business Text Messaging: This feature enables sending, receiving, and managing SMS text messages between the business and its contacts, adding a layer of personalization and convenience to customer communications.

Aircall App Benefits

  • User-Friendly Interface: The Aircall Phone App, available for desktop and mobile devices, offers an intuitive and easy-to-use dialer familiar to anyone with phone experience. This app, also available as a Chrome extension with PowerDialer and Click-to-Dial features, simplifies managing and making calls.
  • Comprehensive Dashboard Management: With the Aircall Dashboard, managing a sales or support team becomes streamlined. It features a Live Feed for real-time activity and availability monitoring, live call listening, and agent coaching capabilities. The dashboard provides advanced analytics and filtering, helping understand the dynamics of call centre operations and offering a broad view of customer service performance.
  • Modern and Versatile Phone System: Aircall's modern VoIP solution is designed for immediate setup and customization, catering to the needs of contemporary businesses. It supports the creation of phone numbers in over 100 countries, enabling global customer outreach. The system includes detailed metrics for team performance analysis and traditional phone functionalities like call conferencing, business hour settings, and automatic phone guides./li>
  • Seamless Workflow Integration: Recognizing the importance of existing business workflows, Aircall facilitates effortless integration with significant sales and customer support platforms. This integration allows for streamlined customer management and contact processes, ensuring a cohesive and efficient workflow.

Aircall Canada Plans and Pricing

The Aircall pricing structure is given below:

Essentials Plan- C$40 per user per month

  • Unlimited calls within the US & Canada
  • Essential telephony features including IVR, call recording and click-to-dial
  • Send and receive SMS
  • Softphone for desktop, Android, iOS
  • Unlimited simultaneous outbound calls

Professional- C$70 per user per month

  • Salesforce integration
  • Mandatory call tagging
  • Advanced analytics and call monitoring
  • Advanced support features, including queue call-back
  • Advanced sales features, including a Power Dialer

Custom – On Demand

  • Unlimited calls worldwide
  • Custom analytics
  • Custom onboarding
  • Access to API developer support
  • Service-level agreement (SLA)
  • Single sign-on

Editorial Verdict

Aircall is a communication solution that blends advanced VoIP capabilities like IVR and call routing with collaborative tools for sales and support teams. Our review delves into its features, from toll-free and international numbers to a shared call inbox, highlighting its potential to enhance team efficiency.

Aircall Reviews Recently Reviewed!
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Phone number utilization is poor

March 15, 2024
Lissette Larose

Application Developer

4/5
Overall
4/5
Ease of Use
4/5
Customer Support
4/5
Features & Functionality
4/5
Value for Money
Likelihood to Recommend
Not Likely
Extremely Likely

Pros: Easy Integration

Cons: Connection issues

Overall Experience:

Integration with Hubspot is good. The phone numbers cannot be utilized to send or receive text messages.

Difficulty in understanding the call logs

March 13, 2024
Sara Norwood

Sales Manager

4/5
Overall
5/5
Ease of Use
4/5
Customer Support
3/5
Features & Functionality
4/5
Value for Money
Likelihood to Recommend
Not Likely
Extremely Likely

Pros: Ease of use

Cons: Bad call quality

Overall Experience:

We can synchronize contacts between our various phone lines. However, the call log isn't obvious at the beginning.

Compatibility with more Apps

March 7, 2024
Adam

Cloud Security Manager

4/5
Overall
4/5
Ease of Use
3/5
Customer Support
5/5
Features & Functionality
4/5
Value for Money
Likelihood to Recommend
Not Likely
Extremely Likely

Pros: Calling Features

Cons: Customer Service

Overall Experience:

It is compatible with more than 100 Apps and suitable for a minimum of three users, but it's not good value for money for a team of one or two people.

 

Audio connectivity issues prevail

March 15, 2024
Terence Manning

Associate Development Manager

3/5
Overall
4/5
Ease of Use
4/5
Customer Support
1/5
Features & Functionality
3/5
Value for Money
Likelihood to Recommend
Not Likely
Extremely Likely

Pros: User Friendly

Cons: Limited Features

Overall Experience:

The calls can be automatically exported to the CRM. It has audio connectivity problems, so we need to restart the computers to make it work again.

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