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KrispCall

by KrispCall

3.6/5
Average Ratings 9 Reviews
Overall
3.6/5
Ease of Use
4.0/5
Customer Service
3.7/5
Provider Details
Starting Price
US$15/Monthly/User
Pricing Details
Talk to sales at: (844) 4190590
KrispCall

KrispCall Reviews, Features & Pricing

About KrispCall

KrispCall is a cloud-based telephony system designed for high-growth startups and modern enterprises. With our platform, you can effortlessly secure toll-free, local, mobile, and national phone numbers from over 100 countries, empowering your business to expand globally without needing costly physical infrastructure. Our comprehensive suite of features, including instant call and text capabilities, advanced call routing, and seamless CRM integration, ensures you provide unparalleled customer experiences while enhancing employee efficiency.

KrispCall Features

KrispCall offers the following features:

  • Global Calling: Unlock the potential to expand your customer base globally with KrispCall's global calling features. Make instant, borderless calls to connect with clients worldwide easily.
  • Call on Hold: Ensure your clients receive the assistance they need without dropping the call. KrispCall's call-on-hold feature allows you to pause the conversation while you gather necessary support or information.
  • Call Transfer: Enhance customer satisfaction by quickly routing calls to the most appropriate line or agent, ensuring queries are addressed efficiently without unnecessary waiting.
  • Shared Number: Boost your customer response rates with the shared number feature, allowing multiple devices to receive calls simultaneously and reducing missed call instances.
  • Call Forwarding: Never miss a business opportunity again, even when you're away from the office. With call forwarding, route calls to your cellphone or landline seamlessly.
  • Call Recording: Monitor client interactions and team performance through call recordings. Utilize these insights for customer service enhancement and targeted employee training.
  • Call Filters: Streamline your communication with call filters, enabling you to sift through incoming, outgoing, and missed calls efficiently for better call management.
  • Voicemail: Ensure your clients' queries are never overlooked, even when you're unavailable, by enabling them to leave a voicemail.
  • DND Mode for Agents: Increase productivity by activating the Do Not Disturb mode, which directs incoming calls to voicemails, allowing focused work time.
  • Call Analytics: Drive your business forward with data-driven insights from call analytics. Based on comprehensive analytics, optimize marketing strategies, call handling processes, and team performance.
  • Contact Tags: Organize your contacts more effectively with customizable tags. This feature allows for easier navigation and sorting of clients and team members within your dashboard.
  • Call History:Maintain a comprehensive overview of your communications with a unified dashboard showcasing all call logs, messages, and conversation histories.
  • Caller ID: Personalize your outreach with location-based caller IDs for international calls, increasing the likelihood of connecting with potential customers in new markets.
  • Unified Callbox: Streamline your communication tools into a single dashboard. KrispCall's Unified Callbox integrates calls, SMS, and voicemails, facilitating seamless interaction with teams and customers.
  • Custom Greeting: Create a welcoming atmosphere for your clients with custom greeting messages, personalizing the call experience to make them feel valued and respected.

KrispCall Plans and Pricing

The KrispCall pricing structure is given below:

Essential - US$15 per user per month

  • 5 User limit
  • Bundle Calling and SMS rate: Pay per Minute Calling
  • Callbox
  • Global Phone Numbers
  • Number Porting
  • Pin Contact
  • Pin Message
  • Starred Message
  • Recording Playback Fast Forward
  • Call Filters
  • SMS Filter
  • Call History
  • Click To Call Button/Widget Coming Soon
  • Voicemail
  • Voicemail Filter
  • Bulk Contact Import
  • Web App/Web Dialer
  • Android/iOS Apps
  • Answer Calls In Browser
  • Greeting Voice Messages
  • Call On Hold Music
  • Pause/Resume Call Recording
  • Notes in Callbox
  • Notes in Dialer
  • Tag in Dialer
  • Tag in Callbox
  • DND For Phone Numbers
  • DND For Caller
  • New Lead Alerts
  • Member To Member Communication
  • Text Messages (SMS)
  • Light Weight CRM
  • Dashboard
  • Create Workspace
  • Call Analytics

Standard US$40 per user per month

  • Includes features of Essential plan, plus
  • Users Limit: Unlimited
  • Call Recordings And Storage: Unlimited
  • Call Transfer
  • Phone Trees (IVR)
  • API and Webhook access

Enterprise Custom pricing per user per month

  • Includes features of Standard plan, plus
  • Bundle Calling and SMS rate: Included
  • Developer Support
  • Dedicated Account Manager

Editorial Verdict

KrispCall stands out as a revolutionary telephony solution that blends convenience with innovation, offering businesses of all sizes a seamless way to manage global communications. Its comprehensive suite of features, from global calling to call analytics and customized greetings, ensures that businesses can offer exceptional customer service while optimizing operational efficiency.

KrispCall Reviews Recently Reviewed!
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Steep Learning Curve Hampers Quick Setup – Better Integration Guides Needed

2024-09-10
Jovian Martin

Analyst

4.25/5
Overall
4/5
Ease of Use
4/5
Customer Support
4/5
Features & Functionality
5/5
Value for Money
Likelihood to Recommend
Not Likely
Extremely Likely

Pros: Competitive pricing for international calling

Cons: Steep learning curve

Overall Experience:

The pricing for international calling is highly competitive. The initial learning curve is steeper than anticipated, especially when integrating KrispCall with other tools. A challenging learning curve can slow down the implementation process.

Mobile App Needs More Features to Match Desktop Version

2024-09-19
Kiona Brown

Web Analyst

4.25/5
Overall
5/5
Ease of Use
4/5
Customer Support
4/5
Features & Functionality
4/5
Value for Money
Likelihood to Recommend
Not Likely
Extremely Likely

Pros: User-friendly interface

Cons: Mobile App Limitations

Overall Experience:

The platform's interface is intuitive. The mobile app lacks some functionalities that are available in the desktop version. This limitation affects us because we rely on mobile access for communication.

KrispCall Faces Occasional Downtime – Needs More Stable Servers

2024-09-06
Indego Sanchez

Division Executive

4/5
Overall
5/5
Ease of Use
4/5
Customer Support
3/5
Features & Functionality
4/5
Value for Money
Likelihood to Recommend
Not Likely
Extremely Likely

Pros: Integration Capabilities

Cons: Occasional Service Downtime

Overall Experience:

KrispCall integrates with various CRM and business tools. There have been reports of occasional service downtime, which can disrupt business activities. Reliable uptime is essential for maintaining seamless communication.

Slow Customer Support Affects Business Operations

2024-09-05
Hawke Martinez

Engineer

3.75/5
Overall
4/5
Ease of Use
3/5
Customer Support
4/5
Features & Functionality
4/5
Value for Money
Likelihood to Recommend
Not Likely
Extremely Likely

Pros: International Phone numbers

Cons: Customer support response time

Overall Experience:

The availability of international phone numbers allows businesses to establish a global presence easily. While customer support is generally helpful, the response time can sometimes be slower than expected. Quick and efficient support is crucial for resolving issues impacting business operations.

User-Friendly App Streamlines Calls, but Noise Cancellation Could Improve

2024-12-02
Elowen Brown

System Engineer

3.5/5
Overall
4/5
Ease of Use
4/5
Customer Support
2/5
Features & Functionality
4/5
Value for Money
Likelihood to Recommend
Not Likely
Extremely Likely

Pros: Call management within the app

Cons: Inconsistent noise cancellation

Overall Experience:

The App is user-friendly and automatically saves all the call details, which helps me keep my records organized without extra effort. However, the noise cancellation feature is inconsistent. Sometimes, background noise interferes with the call quality, which can be distracting during essential conversations.

User-Friendly App Streamlines Calls, but Noise Cancellation Could Improve

2024-12-02
Elowen Brown

System Engineer

3.5/5
Overall
4/5
Ease of Use
4/5
Customer Support
2/5
Features & Functionality
4/5
Value for Money
Likelihood to Recommend
Not Likely
Extremely Likely

Pros: Call management within the app

Cons: Inconsistent noise cancellation

Overall Experience:

The App is user-friendly and automatically saves all the call details, which helps me keep my records organized without extra effort. However, the noise cancellation feature is inconsistent. Sometimes, background noise interferes with the call quality, which can be distracting during essential conversations.

Excellent Features for Multiple Numbers, but a Desktop App Would Enhance Experience

2024-12-03
Tamsin Raphael

Vice President

3.25/5
Overall
4/5
Ease of Use
3/5
Customer Support
2/5
Features & Functionality
4/5
Value for Money
Likelihood to Recommend
Not Likely
Extremely Likely

Pros: Managing multiple numbers efficiently

Cons: Lack of a dedicated desktop app, limited documentation

Overall Experience:

The platform provides excellent features for managing multiple phone numbers, allowing me to keep track of different lines. The documentation could be more detailed. Having a dedicated desktop app would be a fantastic addition. Managing everything through the web interface is complex; a desktop version can make it much more manageable.

Dashboard Enhances Connection Monitoring, but Slow KYC Verification Limits Access to Features

2024-12-06
Jorvik Brown

Auditor

3.25/5
Overall
3/5
Ease of Use
4/5
Customer Support
2/5
Features & Functionality
4/5
Value for Money
Likelihood to Recommend
Not Likely
Extremely Likely

Pros: Intuitive dashboard for monitoring connections

Cons: Slow account verification process

Overall Experience:

The dashboard allows me to monitor and place statistics into my connections, making it a worthwhile tool for tracking performance and staying organized. However, the account verification process is quite lengthy. Updating KYC consumes more time, which limits the features I can access until I'm fully verified.

Limited Customization Options- Expanding Feature Customization Could Help

2024-09-03
Gaelan Williams

Graphic Engineer

3/5
Overall
3/5
Ease of Use
3/5
Customer Support
2/5
Features & Functionality
4/5
Value for Money
Likelihood to Recommend
Not Likely
Extremely Likely

Pros: Noise cancellation feature

Cons: Limited Feature Customization

Overall Experience:

KrispCall's noise cancellation technology is highly effective, enhancing communication in noisy environments. However, the ability to customize features to suit specific needs is somewhat limited, which can be a drawback for businesses that require highly tailored communication solutions.

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