Provider Details
Intermedia Cloud Communications Reviews
About Intermedia
Intermedia is a cloud communications company that assists businesses to connect with voice, video conferencing, chat, call centres, business email, productivity, file sharing, backup, security, storage, and more from anywhere, anytime.
Intermedia VoIP System Features
Intermedia Unite
- PBX Phone System
- Call Analytics
- Desktop App
- Mobile App for business
- Video conferencing
- Conference rooms
- Team chat
- Screen share
- Virtual voicemail
- Online faxing
- File backup and collaboration
- Bring your own phone(BYOP)
- Business Integrations
- Microsoft teams
Call centre features
Automated Attendant
- Connected Conference Rooms
- Workspaces
Zoom events
- Answers and routes call 24/7.
- Customized calendars for specialized routing according to business hours, holidays, special events, etc.
Supervisor in-call assistance
- Monitor - listen to live calls.
- Whisper - assist an agent without the customer hearing.
- Barge - join a live call as a participant.
Tracking and Analytics
- Agent/Group Activity Reporting
- Current Agent and Queue Status
- Real-time Call Statistics
Intermedia business phone plans and pricing
Unite Pro - $27.99 USD/month
- Mobile apps
- Desktop app
- Unlimited calling
- Auto Attendant
- Call Pickup
- Caller ID
- Call transfer, Call Hold, 3-way calling, Music on hold
- Paging
- Call park/Pickup
- Intercom
- SPAM Call blocking/tagging
- 911 admin notification
- Voicemail
- Voicemail transcription
- Call recording
- Receptionist mode
- Web fax
Collaboration
- Presence detection
- Team messaging
- Business SMS
- File backup, sync, and share
Video meetings and conferencing
- HD video and audio conferencing
- Screen sharing
- Meeting transcription
- Unlimited recordings
- Screen annotation
- Transcriptions & meeting insights
Unite Enterprise - $32.99 USD/month
- Unite pro features
- Exchange mailbox
- Supervisor functions (Monitor, whisper, barge)
Pros
- Email hosting with Office365 Apps
- Features for video conferencing
- Software integration options
Cons
- The Unite plans offer unlimited calls and messages, but this is based on a fair use policy which is essentially average usage across all their business customers.
- It also prohibits excessive calling due to auto dialing, message blasting, and certain telemarketing activities.
- A couple of features require additional monthly fees.
Editorial Verdict
Intermedia features a unified communications system with a cloud-hosted PBX phone system, file management, video conferencing, chat, and screen sharing. Email hosting is also offered with Office365 applications.
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