CallHippo Reviews, Features & Pricing
About CallHippo
CallHippo is a cloud-based VoIP phone system tailored for startups and small businesses, facilitating global communication for sales, marketing, and support teams. This platform, accessible via web and mobile apps, allows purchasing virtual numbers from over 50 countries and features real-time call analytics, automatic call recording, and tools like Power Dialer. CallHippo offers extensive reporting, seamless integrations, and 24/7 support, making it a reliable and scalable solution for over 5000 companies worldwide.
CallHippo Features
CallHippo offers the following features:
- Web-Based Virtual Phone System: This system allows small businesses to make and receive calls from any internet-enabled device, offering flexibility and convenience for remote or on-the-go communication.
- Multiple Phone Numbers: Customers can purchase a single number for the entire organization or separate numbers for different departments, enhancing organizational efficiency and customer service segmentation.
- Team Collaboration Tools: It includes features like call recording, call transferring, and real-time collaboration with team members, fostering effective teamwork and streamlined communication.
- Advanced Call Analytics and Reporting: Provides comprehensive analytics and reports on call volume, routing, and duration, enabling businesses to make data-driven decisions and improve call management strategies.
- Call Recording and Forwarding:Automatically records calls for quality assurance, training, or legal purposes and offers call forwarding with automated greetings to ensure customer calls are always attended to promptly.
► CallHippo Plans and Pricing
The CallHippo pricing structure is given below:
Starter Plan- C$25 per user per month
- 1000 calling minutes within US/CAD
- 1 Standard Number Free
- Audit Logs
- 2FA
- User Working Hours
- Business Hours
- Ring All Devices
- 1-year Call Records
- Country Blocking
- Gamification
- Webhook
- Basic Report Analytics
- Forward-to-device
- Shared Inbox
- Feedback for Calls
Professional- C$42 per user per month
- Unlimited calling minutes within US/CAD
- Call Recordings
- Call Cascading
- Intelligent Reports/Analytics
- Multi-Lingual IVR
- Email notification for Voicemail
- Reports Via Email
- Call Notes and Ratings
- Lifetime Call Records
- Advance Report Analytics
- Role based access control
- IVR
- Custom Greetings
- Call Reminder
- After Call Work
Ultimate- C$58 per user per month
- Unlimited calling minutes within US/CAD
- Call Blocking
- Dedicated Account Manager
- Personalized Onboarding
- Phone Support
- 24*7 Support
- Advanced Integrations
- Custom Integrations
- Annual Business Review
- Auto Rotate
- Multi-level IVR
- Multiple Level Call Transfer
- Conference Calling
- Call Barging
- Single Sign On
- Call Tagging
- DID Group
- Call Whisper
- Compliance Call Recording
- Embedded Dialer Integration
- Holiday Routing
- Pause & Resume Recording
- Live Call
- Smart DID Routing
Editorial Verdict
CallHippo is a user-friendly and efficient VoIP solution, perfect for startups and small businesses looking to establish a global presence with minimal effort. Its swift setup process, combined with the ability to purchase phone numbers in over 70 countries, makes it an ideal choice for businesses seeking to expand their reach without needing a physical office.
Customer Support is good
Vice President of Marketing
Pros: Nice call quality.
Cons: Installation is little tricky.
Overall Experience: The chat support is fast and provides good explanations. But I cannot make calls if I need to include 0 in the prefix of a number.
Call drop issues must be resolved
Operations Director
Pros: Panel management is easy
Cons: The App has fewer options
Overall Experience: The software has good features. However, the quality of the product is less than expected; calls are dropped, SMS texting isn't always possible, and the PC App is buggy.
Need to focus on the web pages
Finance Officer
Pros: Easy to set up
Cons: Connections drop
Overall Experience: The interface is practical and easy to administer. The technical support was prompt. There was a voicemail drop, and a lack of attention to detail on the web pages was evident.
Good chat support
Auditor
Pros: Call transcription is good
Cons: Unscheduled outages
Overall Experience:
A timely response is provided in the website chat section. Connections during calls lagged sometimes.
Affordability has to be promoted
Division Executive
Pros: Can be used from mobile
Cons: Limited features
Overall Experience:
Call connectivity is good. The software is expensive.
Recordable conversations
Employee Development Specialist
Pros: User-friendly interface
Cons: Dialing issues
Overall Experience:
Conversations can be recorded. Call support is poor for lower-priced plans.
The initial setup needs attention
Marketing Manager
Pros: Good customer Support
Cons: Complex setup
Overall Experience: Dialler has more options. But some functionalities are not more precise.
The dialer is not suitable for extensions
Chief Information Security Officer
Pros: User friendly
Cons: Expensive
Overall Experience: The support system is good. It connects to my CRM but does not log the recordings into it. The dialer does not work to use the extensions when the call goes through.
