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Zoom

by Zoom

4.5/5
Average Ratings 6 Reviews
Overall
4.5/5
Ease of Use
4.3/5
Customer Service
4.5/5
Provider Details
Starting Price
$10 USD/Monthly/User
Pricing Details
Talk to sales at:
zoom

Zoom VoIP Reviews, Features & Pricing

About Zoom

Built on the simple, reliable, and secure Zoom platform, Zoom's full-featured Cloud Phone integrates all work communication and collaboration into a single system. Available in over 40 countries, the Zoom Phone supports incoming and outgoing calls over the Public Telephone Network (PSTN), with extended coverage through your carrier's offerings.

Zoom VoIP System Features

Zoom one

  • Virtual Meetings
  • Team Chat
  • Online Whiteboard
  • VoIP Phone System
  • Call
  • Conversation Intelligence
  • Email and Calendar
  • Conference Room Systems

Zoom spaces

  • Connected Conference Rooms
  • Workspaces

Zoom events

  • Event Platform
  • Online Webinars
  • Community Events

Zoom contact centre

  • cloud contact centre

Zoom Business Phone System Plans and Pricing

Zoom one
Basic-Free

  • Meetings - up to 100 attendees
  • 40-minute limit
  • Team chat-Group chat and file sharing
  • 3 Whiteboards

Pro- $15.92 USD/month/user

  • Meetings - up to 100 attendees
  • Three whiteboards
  • Team chat - group chat and file sharing
  • Cloud storage - 5 GB of storage

Business - $22.05 USD/month/user

  • Meetings-up to 300 attendees
  • Whiteboard-unlimited whiteboards
  • Team chat-Group chat & file sharing
  • Cloud storage-5 GB of storage

Enterprise- Contact Sales

  • Meetings-Up to 1000 Attendees
  • Phone-full-featured PBX
  • Team chat-Group chat & file sharing
  • Zoom rooms

Zoom phone

Pay as you go - $10 USD/month/user

  • Extension to extension, inbound and outbound calling- All outbound minutes will be metered.
  • US & Canada number
  • Domestic SMS & MMSAvailable for US & Canada numbers only with the purchase of a calling plan. Available to use for direct numbers (not company numbers).
  • Make & receive calls from multiple devices and apps.
  • One management portal

Unlimited Regional Calling - $15 USD/month/user.

  • Make & receive calls from multiple devices and apps.
  • One management portalProvision and manage users, monitor call quality and usage data in the Zoom centralized admin portal

Pro global select - $20 USD/month/user

  • Unlimited domestic calling among 40+ countries and territories
  • Direct dial number
  • Make & receive calls from multiple devices and apps.
  • Make & receive calls from multiple devices and apps.

Zoom Webinars - $85.74 USD/month/license

  • Unlimited webinar sessions for a maximum of 30 hours each
  • Ability to export registrant and attendee lists
  • Integrate with CRM and marketing automation tools
  • Monetize your webinar through paid registration
  • Record your webinar in the cloud
  • Access to post-session reporting

Zoom Events - $99 USD/month/license

  • Emphasize your marketing message with custom calls to action
  • Host multi-session, multi-track, and multi-day events
  • Customizable registration and ticketing options
  • Event hubs
  • Add your green room to each Webinar or Event session
  • Attendee networking with customizable audience profiles, 1:1 chat, and post-event networking analytics

Zoom rooms

Zoom rooms licenses - $52.57 USD/month/room

Zoom rooms Enterprise - $52.57 USD/month/room

  • meeting rooms
  • wireless proximity share
  • Wireless multi-share
  • 720p HD video & audio
  • Supports a maximum of 1,000 video participants or 10,000 webinar viewers
  • Unlimited Digital Signage
  • Unlimited Scheduling Displays
  • Room management
  • Touch interactive whiteboarding and co-annotation
  • Lighting and environmental room controls
  • Supports up to 10 room controllers
  • Supports up to 3 displays
  • Supports unlimited cameras in the room
  • Works with Appliance hardware and an open hardware ecosystem
  • Calendar integrations with Office 365, Google, and Exchange

Zoom Contact centre-contact sales

  • Webchat, SMS, voice & video channels
  • Video waiting rooms
  • All PSTN/Voice minutes will be metered.
  • Agent profile management
  • Per-agent licensing

Pros

  • Zoom operates from a smartphone, so it won't need a laptop to launch the application.
  • The app is suitable for video calls and meetings and has 40 free minutes per meeting. If you need more time, you need to buy.
  • Ability to check call quality on the admin dashboard.

Cons

  • Setup has to be done before initiating a call because you cannot change it in the middle of the session. We have to cancel the session and continue using VOIP again.
  • Sometimes it takes work to connect to a meeting. It consumes time to get used to it.
  • It consumes a lot of battery power, which is a problem if you are in a remote location without power.

Editorial Verdict

Zoom offers business calling features, toll-free numbers, call queues, and IVR. It is a VoIP solution for companies with low call volumes.

Zoom Reviews Recently Reviewed!
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Video Quality can be improved.

January 16, 2024
Michel

Web Analyst

5/5
Overall
5/5
Ease of Use
5/5
Customer Support
5/5
Features & Functionality
5/5
Value for Money
Likelihood to Recommend
Not Likely
Extremely Likely

Pros: We can switch from phone call to video meeting

Cons: We must purchase Pay as You Go credit to make outbound calls.

Overall Experience:

I have my group meetings in contact groups, so it is easy to call everyone simultaneously without inviting each person individually. The video quality is lower than that of other software using the same camera without changing the settings.

Easy Integration but lags sometimes

January 16, 2024
Thomas

Artist

5/5
Overall
5/5
Ease of Use
5/5
Customer Support
5/5
Features & Functionality
5/5
Value for Money
Likelihood to Recommend
Not Likely
Extremely Likely

Pros: Integrates with Google and Microsoft

Cons: Limited customer support options

Overall Experience:

Its video and audio quality has made physical meetings in my organization redundant. It has allowed my team members and me to work remotely, but it sometimes lags on my computer.

Good Video Conferencing

January 16, 2024
Howard

Marketing Manager

5/5
Overall
5/5
Ease of Use
5/5
Customer Support
5/5
Features & Functionality
5/5
Value for Money
Likelihood to Recommend
Not Likely
Extremely Likely

Pros: Standard plan includes IVR, automatic call distribution groups

Cons: Background noise management can be better

Overall Experience:

The video conference calling feature is good. None of our agents are familiar with Zoom, and sometimes they are confused about using existing features. I also had trouble sending files to our agent, so I used email.

Great business phone service.

November 29, 2022
Theresa Purser

Network Expert

4/5
Overall
4/5
Ease of Use
4/5
Customer Support
4/5
Features & Functionality
4/5
Value for Money
Likelihood to Recommend
Not Likely
Extremely Likely

Pros: Nice call quality.

Cons: I feel some tools are lacking.

Overall Experience: Zoom Phone integrates with 52 business tools. However, more is needed for large companies working with multiple productivity tools.

Good Call Features

January 16, 2024
Stephen Bell

CEO

4/5
Overall
4/5
Ease of Use
4/5
Customer Support
4/5
Features & Functionality
4/5
Value for Money
Likelihood to Recommend
Not Likely
Extremely Likely

Pros: Standard plan has call centre features with no additional cost

Cons: Live support is available only for the most premium licenses.

Overall Experience:

We can connect people in a few steps with many functions. However, there was an issue with video clarity on a shared screen.

I’m very pleased with the service.

November 29, 2022
James Martin

Financial Manager

3.75/5
Overall
3/5
Ease of Use
4/5
Customer Support
4/5
Features & Functionality
4/5
Value for Money
Likelihood to Recommend
Not Likely
Extremely Likely

Pros: Offers toll-free numbers.

Cons: Doesn't provide international numbers' options.

Overall Experience: Zoom Phone offers local and toll-free numbers on all its plans but doesn't provide vanity and international numbers' options.

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