by Zoom

Average Ratings 2 Reviews
Ease of Use
Customer Service
Provider Details
Starting Price
$10 USD/Monthly/User
Pricing Details
Talk to sales at:

Zoom VoIP Reviews, Features & Pricing

About Zoom

Built on the simple, reliable, and secure Zoom platform, Zoom's full-featured Cloud Phone integrates all work communication and collaboration into a single system. Available in over 40 countries, the Zoom Phone supports incoming and outgoing calls over the Public Telephone Network (PSTN), with extended coverage through your carrier's offerings.

Zoom VoIP System Features

Zoom one

  • Virtual Meetings
  • Team Chat
  • Online Whiteboard
  • VoIP Phone System
  • Call
  • Conversation Intelligence
  • Email and Calendar
  • Conference Room Systems

Zoom spaces

  • Connected Conference Rooms
  • Workspaces

Zoom events

  • Event Platform
  • Online Webinars
  • Community Events

Zoom contact centre

  • cloud contact centre

Zoom Business Phone System Plans and Pricing

Zoom one

  • Meetings - up to 100 attendees
  • 40-minute limit
  • Team chat-Group chat and file sharing
  • 3 Whiteboards

Pro- $15.92 USD/month/user

  • Meetings - up to 100 attendees
  • Three whiteboards
  • Team chat - group chat and file sharing
  • Cloud storage - 5 GB of storage

Business - $22.05 USD/month/user

  • Meetings-up to 300 attendees
  • Whiteboard-unlimited whiteboards
  • Team chat-Group chat & file sharing
  • Cloud storage-5 GB of storage

Enterprise- Contact Sales

  • Meetings-Up to 1000 Attendees
  • Phone-full-featured PBX
  • Team chat-Group chat & file sharing
  • Zoom rooms

Zoom phone

Pay as you go - $10 USD/month/user

  • Extension to extension, inbound and outbound calling- All outbound minutes will be metered.
  • US & Canada number
  • Domestic SMS & MMSAvailable for US & Canada numbers only with the purchase of a calling plan. Available to use for direct numbers (not company numbers).
  • Make & receive calls from multiple devices and apps.
  • One management portal

Unlimited Regional Calling - $15 USD/month/user.

  • Make & receive calls from multiple devices and apps.
  • One management portalProvision and manage users, monitor call quality and usage data in the Zoom centralized admin portal

Pro global select - $20 USD/month/user

  • Unlimited domestic calling among 40+ countries and territories
  • Direct dial number
  • Make & receive calls from multiple devices and apps.
  • Make & receive calls from multiple devices and apps.

Zoom Webinars - $85.74 USD/month/license

  • Unlimited webinar sessions for a maximum of 30 hours each
  • Ability to export registrant and attendee lists
  • Integrate with CRM and marketing automation tools
  • Monetize your webinar through paid registration
  • Record your webinar in the cloud
  • Access to post-session reporting

Zoom Events - $99 USD/month/license

  • Emphasize your marketing message with custom calls to action
  • Host multi-session, multi-track, and multi-day events
  • Customizable registration and ticketing options
  • Event hubs
  • Add your green room to each Webinar or Event session
  • Attendee networking with customizable audience profiles, 1:1 chat, and post-event networking analytics

Zoom rooms

Zoom rooms licenses - $52.57 USD/month/room

Zoom rooms Enterprise - $52.57 USD/month/room

  • meeting rooms
  • wireless proximity share
  • Wireless multi-share
  • 720p HD video & audio
  • Supports a maximum of 1,000 video participants or 10,000 webinar viewers
  • Unlimited Digital Signage
  • Unlimited Scheduling Displays
  • Room management
  • Touch interactive whiteboarding and co-annotation
  • Lighting and environmental room controls
  • Supports up to 10 room controllers
  • Supports up to 3 displays
  • Supports unlimited cameras in the room
  • Works with Appliance hardware and an open hardware ecosystem
  • Calendar integrations with Office 365, Google, and Exchange

Zoom Contact centre-contact sales

  • Webchat, SMS, voice & video channels
  • Video waiting rooms
  • All PSTN/Voice minutes will be metered.
  • Agent profile management
  • Per-agent licensing


  • Zoom operates from a smartphone, so it won't need a laptop to launch the application.
  • The app is suitable for video calls and meetings and has 40 free minutes per meeting. If you need more time, you need to buy.
  • Ability to check call quality on the admin dashboard.


  • Setup has to be done before initiating a call because you cannot change it in the middle of the session. We have to cancel the session and continue using VOIP again.
  • Sometimes it takes work to connect to a meeting. It consumes time to get used to it.
  • It consumes a lot of battery power, which is a problem if you are in a remote location without power.

Editorial Verdict

Zoom offers business calling features, toll-free numbers, call queues, and IVR. It is a VoIP solution for companies with low call volumes.

Zoom Reviews Recently Reviewed!
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Great business phone service.

November 29, 2022
Theresa Purser

Network Expert

Ease of Use
Customer Support
Features & Functionality
Value for Money
Likelihood to Recommend
Not Likely
Extremely Likely

Pros: Nice call quality.

Cons: I feel some tools are lacking.

Overall Experience: Zoom Phone integrates with 52 business tools. However, more is needed for large companies working with multiple productivity tools.

I’m very pleased with the service.

November 29, 2022
James Martin

Financial Manager

Ease of Use
Customer Support
Features & Functionality
Value for Money
Likelihood to Recommend
Not Likely
Extremely Likely

Pros: Offers toll-free numbers.

Cons: Doesn't provide international numbers' options.

Overall Experience: Zoom Phone offers local and toll-free numbers on all its plans but doesn't provide vanity and international numbers' options.

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