Zoom VoIP Reviews, Features & Pricing
About Zoom
Built on the simple, reliable, and secure Zoom platform, Zoom's full-featured Cloud Phone integrates all work communication and collaboration into a single system. Available in over 40 countries, the Zoom Phone supports incoming and outgoing calls over the Public Telephone Network (PSTN), with extended coverage through your carrier's offerings.
Zoom VoIP System Features
Zoom one
- Virtual Meetings
- Team Chat
- Online Whiteboard
- VoIP Phone System
- Call
- Conversation Intelligence
- Email and Calendar
- Conference Room Systems
Zoom spaces
- Connected Conference Rooms
- Workspaces
Zoom events
- Event Platform
- Online Webinars
- Community Events
Zoom contact centre
- cloud contact centre
Zoom Business Phone System Plans and Pricing
Zoom one
Basic-Free
- Meetings - up to 100 attendees
- 40-minute limit
- Team chat-Group chat and file sharing
- 3 Whiteboards
Pro- $15.92 USD/month/user
- Meetings - up to 100 attendees
- Three whiteboards
- Team chat - group chat and file sharing
- Cloud storage - 5 GB of storage
Business - $22.05 USD/month/user
- Meetings-up to 300 attendees
- Whiteboard-unlimited whiteboards
- Team chat-Group chat & file sharing
- Cloud storage-5 GB of storage
Enterprise- Contact Sales
- Meetings-Up to 1000 Attendees
- Phone-full-featured PBX
- Team chat-Group chat & file sharing
- Zoom rooms
Zoom phone
Pay as you go - $10 USD/month/user
- Extension to extension, inbound and outbound calling- All outbound minutes will be metered.
- US & Canada number
- Domestic SMS & MMSAvailable for US & Canada numbers only with the purchase of a calling plan. Available to use for direct numbers (not company numbers).
- Make & receive calls from multiple devices and apps.
- One management portal
Unlimited Regional Calling - $15 USD/month/user.
- Make & receive calls from multiple devices and apps.
- One management portalProvision and manage users, monitor call quality and usage data in the Zoom centralized admin portal
Pro global select - $20 USD/month/user
- Unlimited domestic calling among 40+ countries and territories
- Direct dial number
- Make & receive calls from multiple devices and apps.
- Make & receive calls from multiple devices and apps.
Zoom Webinars - $85.74 USD/month/license
- Unlimited webinar sessions for a maximum of 30 hours each
- Ability to export registrant and attendee lists
- Integrate with CRM and marketing automation tools
- Monetize your webinar through paid registration
- Record your webinar in the cloud
- Access to post-session reporting
Zoom Events - $99 USD/month/license
- Emphasize your marketing message with custom calls to action
- Host multi-session, multi-track, and multi-day events
- Customizable registration and ticketing options
- Event hubs
- Add your green room to each Webinar or Event session
- Attendee networking with customizable audience profiles, 1:1 chat, and post-event networking analytics
Zoom rooms
Zoom rooms licenses - $52.57 USD/month/room
Zoom rooms Enterprise - $52.57 USD/month/room
- meeting rooms
- wireless proximity share
- Wireless multi-share
- 720p HD video & audio
- Supports a maximum of 1,000 video participants or 10,000 webinar viewers
- Unlimited Digital Signage
- Unlimited Scheduling Displays
- Room management
- Touch interactive whiteboarding and co-annotation
- Lighting and environmental room controls
- Supports up to 10 room controllers
- Supports up to 3 displays
- Supports unlimited cameras in the room
- Works with Appliance hardware and an open hardware ecosystem
- Calendar integrations with Office 365, Google, and Exchange
Zoom Contact centre-contact sales
- Webchat, SMS, voice & video channels
- Video waiting rooms
- All PSTN/Voice minutes will be metered.
- Agent profile management
- Per-agent licensing
Pros
- Zoom operates from a smartphone, so it won't need a laptop to launch the application.
- The app is suitable for video calls and meetings and has 40 free minutes per meeting. If you need more time, you need to buy.
- Ability to check call quality on the admin dashboard.
Cons
- Setup has to be done before initiating a call because you cannot change it in the middle of the session. We have to cancel the session and continue using VOIP again.
- Sometimes it takes work to connect to a meeting. It consumes time to get used to it.
- It consumes a lot of battery power, which is a problem if you are in a remote location without power.
Editorial Verdict
Zoom offers business calling features, toll-free numbers, call queues, and IVR. It is a VoIP solution for companies with low call volumes.
Great business phone service.
Network Expert
Pros: Nice call quality.
Cons: I feel some tools are lacking.
Overall Experience: Zoom Phone integrates with 52 business tools. However, more is needed for large companies working with multiple productivity tools.
I’m very pleased with the service.
Financial Manager
Pros: Offers toll-free numbers.
Cons: Doesn't provide international numbers' options.
Overall Experience: Zoom Phone offers local and toll-free numbers on all its plans but doesn't provide vanity and international numbers' options.
