GET A QUOTE
Zoom

by Zoom

4.3/5
Average Ratings 11 Reviews
Overall
4.3/5
Ease of Use
4.3/5
Customer Service
4.3/5
Provider Details
Starting Price
$10 USD/Monthly/User
Pricing Details
Talk to sales at:
zoom reviews

Zoom VoIP Reviews, Features & Pricing

About Zoom

Built on the simple, reliable, and secure Zoom platform, Zoom's full-featured Cloud Phone integrates all work communication and collaboration into a single system. Available in over 40 countries, the Zoom Phone supports incoming and outgoing calls over the Public Telephone Network (PSTN), with extended coverage through your carrier's offerings.

Zoom VoIP System Features

Zoom one

  • Virtual Meetings
  • Team Chat
  • Online Whiteboard
  • VoIP Phone System
  • Call
  • Conversation Intelligence
  • Email and Calendar
  • Conference Room Systems

Zoom spaces

  • Connected Conference Rooms
  • Workspaces

Zoom events

  • Event Platform
  • Online Webinars
  • Community Events

Zoom contact centre

  • cloud contact centre

Zoom Business Phone System Plans and Pricing

Zoom one
Basic-Free

  • Meetings - up to 100 attendees
  • 40-minute limit
  • Team chat-Group chat and file sharing
  • 3 Whiteboards

Pro- $15.92 USD/month/user

  • Meetings - up to 100 attendees
  • Three whiteboards
  • Team chat - group chat and file sharing
  • Cloud storage - 5 GB of storage

Business - $22.05 USD/month/user

  • Meetings-up to 300 attendees
  • Whiteboard-unlimited whiteboards
  • Team chat-Group chat & file sharing
  • Cloud storage-5 GB of storage

Enterprise- Contact Sales

  • Meetings-Up to 1000 Attendees
  • Phone-full-featured PBX
  • Team chat-Group chat & file sharing
  • Zoom rooms

Zoom phone

Pay as you go - $10 USD/month/user

  • Extension to extension, inbound and outbound calling- All outbound minutes will be metered.
  • US & Canada number
  • Domestic SMS & MMSAvailable for US & Canada numbers only with the purchase of a calling plan. Available to use for direct numbers (not company numbers).
  • Make & receive calls from multiple devices and apps.
  • One management portal

Unlimited Regional Calling - $15 USD/month/user.

  • Make & receive calls from multiple devices and apps.
  • One management portalProvision and manage users, monitor call quality and usage data in the Zoom centralized admin portal

Pro global select - $20 USD/month/user

  • Unlimited domestic calling among 40+ countries and territories
  • Direct dial number
  • Make & receive calls from multiple devices and apps.
  • Make & receive calls from multiple devices and apps.

Zoom Webinars - $85.74 USD/month/license

  • Unlimited webinar sessions for a maximum of 30 hours each
  • Ability to export registrant and attendee lists
  • Integrate with CRM and marketing automation tools
  • Monetize your webinar through paid registration
  • Record your webinar in the cloud
  • Access to post-session reporting

Zoom Events - $99 USD/month/license

  • Emphasize your marketing message with custom calls to action
  • Host multi-session, multi-track, and multi-day events
  • Customizable registration and ticketing options
  • Event hubs
  • Add your green room to each Webinar or Event session
  • Attendee networking with customizable audience profiles, 1:1 chat, and post-event networking analytics

Zoom rooms

Zoom rooms licenses - $52.57 USD/month/room

Zoom rooms Enterprise - $52.57 USD/month/room

  • meeting rooms
  • wireless proximity share
  • Wireless multi-share
  • 720p HD video & audio
  • Supports a maximum of 1,000 video participants or 10,000 webinar viewers
  • Unlimited Digital Signage
  • Unlimited Scheduling Displays
  • Room management
  • Touch interactive whiteboarding and co-annotation
  • Lighting and environmental room controls
  • Supports up to 10 room controllers
  • Supports up to 3 displays
  • Supports unlimited cameras in the room
  • Works with Appliance hardware and an open hardware ecosystem
  • Calendar integrations with Office 365, Google, and Exchange

Zoom Contact centre-contact sales

  • Webchat, SMS, voice & video channels
  • Video waiting rooms
  • All PSTN/Voice minutes will be metered.
  • Agent profile management
  • Per-agent licensing

Pros

  • Zoom operates from a smartphone, so it won't need a laptop to launch the application.
  • The app is suitable for video calls and meetings and has 40 free minutes per meeting. If you need more time, you need to buy.
  • Ability to check call quality on the admin dashboard.

Cons

  • Setup has to be done before initiating a call because you cannot change it in the middle of the session. We have to cancel the session and continue using VOIP again.
  • Sometimes it takes work to connect to a meeting. It consumes time to get used to it.
  • It consumes a lot of battery power, which is a problem if you are in a remote location without power.

Editorial Verdict

Zoom offers business calling features, toll-free numbers, call queues, and IVR. It is a VoIP solution for companies with low call volumes.

Zoom Reviews Recently Reviewed!
Sort by:

Video Quality can be improved.

2024-01-16
Michel

Web Analyst

5/5
Overall
5/5
Ease of Use
5/5
Customer Support
5/5
Features & Functionality
5/5
Value for Money
Likelihood to Recommend
Not Likely
Extremely Likely

Pros: We can switch from phone call to video meeting

Cons: We must purchase Pay as You Go credit to make outbound calls.

Overall Experience:

I have my group meetings in contact groups, so it is easy to call everyone simultaneously without inviting each person individually. The video quality is lower than that of other software using the same camera without changing the settings.

Easy Integration but lags sometimes

2024-01-16
Thomas

Artist

5/5
Overall
5/5
Ease of Use
5/5
Customer Support
5/5
Features & Functionality
5/5
Value for Money
Likelihood to Recommend
Not Likely
Extremely Likely

Pros: Integrates with Google and Microsoft

Cons: Limited customer support options

Overall Experience:

Its video and audio quality has made physical meetings in my organization redundant. It has allowed my team members and me to work remotely, but it sometimes lags on my computer.

Good Video Conferencing

2024-01-16
Howard

Marketing Manager

5/5
Overall
5/5
Ease of Use
5/5
Customer Support
5/5
Features & Functionality
5/5
Value for Money
Likelihood to Recommend
Not Likely
Extremely Likely

Pros: Standard plan includes IVR, automatic call distribution groups

Cons: Background noise management can be better

Overall Experience:

The video conference calling feature is good. None of our agents are familiar with Zoom, and sometimes they are confused about using existing features. I also had trouble sending files to our agent, so I used email.

Network problems prevail

2024-03-21
Katerina

Digital Marketing Professional

4.25/5
Overall
5/5
Ease of Use
4/5
Customer Support
4/5
Features & Functionality
4/5
Value for Money
Likelihood to Recommend
Not Likely
Extremely Likely

Pros: Automatic recording and editing capability

Cons: The Online Management interface is complicated.

Overall Experience:

The customer support is good. Network problems may cause minor disruptions to the meeting's flow.

The mobile version lacks features

2024-03-25
Althea

Graphic Engineer

4.25/5
Overall
4/5
Ease of Use
4/5
Customer Support
4/5
Features & Functionality
5/5
Value for Money
Likelihood to Recommend
Not Likely
Extremely Likely

Pros: User interface

Cons: Video editing tool is not available

Overall Experience: The platform is straightforward to use and deploy. It is also easy to integrate into multiple apps and systems. However, the mobile version lacks some features that are available on the desktop version.

Great business phone service.

2022-11-29
Theresa Purser

Network Expert

4/5
Overall
4/5
Ease of Use
4/5
Customer Support
4/5
Features & Functionality
4/5
Value for Money
Likelihood to Recommend
Not Likely
Extremely Likely

Pros: Nice call quality.

Cons: I feel some tools are lacking.

Overall Experience: Zoom Phone integrates with 52 business tools. However, more is needed for large companies working with multiple productivity tools.

Update is required

2024-03-20
Frances

Software Tester

4/5
Overall
4/5
Ease of Use
4/5
Customer Support
4/5
Features & Functionality
4/5
Value for Money
Likelihood to Recommend
Not Likely
Extremely Likely

Pros: Screen sharing

Cons: Reliability is less

Overall Experience:

The quality of the videos on the call is good. Occasionally, when we open the application to join the meeting or make a call, it asks for an update first, which may take a while.

Accessibility via the same link

2024-03-15
Gertrude Lawrence

Software Tester

4/5
Overall
4/5
Ease of Use
4/5
Customer Support
4/5
Features & Functionality
4/5
Value for Money
Likelihood to Recommend
Not Likely
Extremely Likely

Pros: Video quality

Cons: Audio issues

Overall Experience:

For different sessions, all participants can access a meeting through the same link. However, accessing other mobile apps is difficult when using Zoom meetings.

Good Call Features

2024-01-16
Stephen Bell

CEO

4/5
Overall
4/5
Ease of Use
4/5
Customer Support
4/5
Features & Functionality
4/5
Value for Money
Likelihood to Recommend
Not Likely
Extremely Likely

Pros: Standard plan has call centre features with no additional cost

Cons: Live support is available only for the most premium licenses.

Overall Experience:

We can connect people in a few steps with many functions. However, there was an issue with video clarity on a shared screen.

I’m very pleased with the service.

2022-11-29
James Martin

Financial Manager

3.75/5
Overall
3/5
Ease of Use
4/5
Customer Support
4/5
Features & Functionality
4/5
Value for Money
Likelihood to Recommend
Not Likely
Extremely Likely

Pros: Offers toll-free numbers.

Cons: Doesn't provide international numbers' options.

Overall Experience: Zoom Phone offers local and toll-free numbers on all its plans but doesn't provide vanity and international numbers' options.

Customer support needs improvement

2024-03-25
Clint

System Engineer

3.75/5
Overall
4/5
Ease of Use
4/5
Customer Support
3/5
Features & Functionality
4/5
Value for Money
Likelihood to Recommend
Not Likely
Extremely Likely

Pros: Softfone and Mobile App

Cons: Inconvenient extension limit

Overall Experience: I like the virtual receptionist option because it helps the remote worker by answering missed calls. The customer service can be improved.

  • FREE VoIP Quote in minutes!
  • Just a few more questions...
  • Let's get your name right.
  • We are preparing your quotes.

Get FREE VoIP Quote in minutes! Fill the details below

Just a few more questions...

Who gets the quotes:

Where do we send them:

4 Selected Item

  • Provider
  • Provider
  • Provider
  • Provider