Net2phone Canada (Versature) Reviews and Pricing
About net2phone
Net2phone, formerly known as Versature, is a business phone service provider that helps Canadian organizations drive business performance with uCaaS tools. net2phone is suitable for small businesses. Companies with 2 to 450 employees can use net2phone. It provides a solution for companies struggling with outdated phone systems. It offers a hosted PBX solution, IP phones, conference phones, and headphones and has an in-house, bilingual, Canadian-based support team.
Net2Phone Plans & Pricing
► Business Lite - CAD 29.99 per user per month
Includes:
- Unlimited Calling to Canada, US, and 40+ other countries
- Web Phone and Mobile app
- Complimentary phone rental (On three and five-year contracts)
► Business Select - CAD 39.99 per user per month
Includes:
- Huddle Video Conferencing
- SaaS Integrations
- 2,000 Toll-Free Minutes
► Business Premier - CAD 49.99 per user per month
Includes:
- Premium complimentary phone rental
- 5,000 Toll-Free Minutes
Net2phone Features
SONAR Client Portal
Manage your phone service on net2phone's platform. The online client portal, SONAR, allows individual users to manage their settings and enables advanced user roles to configure general settings such as automatic answering, call routing features. Administrators can monitor system usage and make changes. The features of the SONAR client portal are:
- Manage user and account settings
- Manage call centre
Huddle video conferencing
Host virtual face-to-face meetings with partners, colleagues, and clients. Make video calls and share the screen with a maximum of 100 participants. Huddle integrates with Google Calendar and Microsoft Outlook for scheduling. The features of Huddle video conferencing are:
- Schedule and attend meetings
- Secure video communications
- Vendor management
- Intuitive controls
Insights Analytics
Insights is your business call analysis centre that organizes complex data and metrics to improve decision making, team performance, and operational efficiency. Access call recordings, create performance dashboards and download data to Google Sheets for reporting and analysis. The features of Insights Analytics are:
- Performance wallboards
- Call centre web header
- Call recordings
- Google Sheets Add-ons
Net2Phone Review
Pros
- Net2phone is a customer-friendly VoIP service provider in the market. The Net2phone (versature) Customer Service team allows up to 2500 free minutes with its cheapest plan (more free minutes are offered for higher packages).
- Net2phone's product integrates with Slack, Google Sheets, KLIP, SalesForce, ZenDesk, and other applications. It provides an analytics dashboard to visualize all data streams in connected applications. The API also permits for custom integration of applications.
- Net2phone offers these phones to customers with a 3- or 5-year contract on different plans.
- With 2,500 minutes of free calls, uninterrupted onboarding, a customer service team, and data analysis tools, net2phone is a company in the Canadian VOIP industry suitable for small and medium-sized businesses.
Cons
- No free trial with the net2phone is available. The basic package costs 29.99, but not cheap.
- Initial net2phone customers report that their Active Directories are not updated unless the Versature Team does so.
- Net2phone doesn't have a full-featured set of big names like eight × eight or RingCentral. Lack of access controls and connection management. Not suitable for large companies and organizations. There are no web training services.
- The most common criticism is that call quality is sometimes not the best, especially video conferencing. But it always depends on the network load and the number of performers on the active call.
Verdict-Editorial
Since 2003, net2phone's customers have achieved professional phone solutions. They invest in communities that support them. The net2phone Canada is rated 1-1-1 for corporate philanthropy-this means that they mortgage 1% of their stock, 1% of their time, and 1% of their services for charitable endeavors. They develop collaborative partnerships with their channel partners.
Good Work
Owner
Pros: Good service
Cons: Need mobile app improment
Overall Experience:
Everything was smooth, from the sales pitch to onboarding to production. But cannot add rules from the mobile app at this time.
Setting up Call paths can be improved
Web Analyst
Pros: Good audio quality
Cons: Live Chat is not always available
Overall Experience:
Teams integration of this product made making phone calls within one app. When setting up the call paths & ring groups, it seemed wrong, and I was under the situation to call service.
Constant Hang-ups need to be resolved
System Engineer
Pros: User friendly
Cons: Desktop App is not available
Overall Experience:
The audio quality is good. But there are constant hang-ups when answering, and it does not keep call logs.
Extremely quick and professional service.
Graphic Designer
Pros: Already recommended the service to other businesses who too are happy.
Cons: Voicemail transcription that recognizes French: whenever a voicemail comes in French, the transcription is irrelevant.
Overall Experience:
We like the fact that they are a local company, customer service has been great and call quality is excellent. Would highly recommend them.
Good Reliability
CEO
Pros: Phones delivered preconfigured
Cons: The user portal is not user-friendly
Overall Experience:
It is a reliable service. When I called the customer service, the response was good. But it doesn't have a complete collaboration suite built into its softphone.
Always easy to deal with from the sales process through to support
Production Manager
Pros: Staff is friendly and our transition went smoothly.
Cons: I find the directory features difficult to update.
Overall Experience:
Always easy to deal with from the sales process through to support; particularly as you always get to speak with a real live person. They are a bit pricier than other providers, but definitely worth the money.
Quick online support
System Engineer
Pros: Customer service has been great and call quality is excellent.
Cons: Sometimes the call quality is not the best.
Overall Experience:
We have been with Versature for a number of years and are continually happy with their service and products. I often refer to them for the ease of use, competitive pricing and quick online support.
Customer service has been very grateful
System Engineer
Pros: The call quality is excellent
Cons: Sometimes backup system does not work
Overall Experience: The customer support is very reliable and could customize the service to your needs
I strongly suggest you switch to Net2Phone
Authority Supervisor
Pros: Easy to set up
Cons: Features are limited
Overall Experience: If you're looking for a simple phone-to-phone call system, Net2Phone is the way to go. It's easy to set up and use and has been a lifesaver for me on more than one occasion when I needed someone but couldn't find their number. If you're still using your old home phone I strongly suggest you switch to Net2Phone as soon as possible!
I’m so glad that I found Net2Phone.
Finance Officer
Pros: Good call quality
Cons: No issues yet.
Overall Experience: I'm so glad that I found Net2Phone. I've been looking for a company that would allow me to make or accept calls with my Google Home Mini, and this app is perfect for what I needed! I can even keep an eye on my call's progress from the Google Assistant app.
Fast online support.
Industrial Relations Manager
Pros: Not very expensive.
Cons: Using Directory is difficult.
Overall Experience:
We are happy we switched to Versature. If your company needs a great phone system backed up by some amazing people to service the product, Versature should be your provider.
The call quality is also remarkable.
Public Relations Manager
Pros: Best system for making and accepting calls.
Cons: Customer service may respond late.
Overall Experience: I have found Net2Phone to be the best system for making and accepting calls. I use it almost every day, so it's been very helpful in terms of having a dedicated number I can use. The interface is adorably designed and user-friendly.
Call quality is decent
Ethical Hacker
Pros: Good call quality.
Cons: Customer service may respond.
Overall Experience: Net2Phone is a great service. Call quality is decent and I never have to worry about any dropped calls or bad sound. I would recommend them to anyone looking for long-term service.
I recommend this service.
Risk and Information Systems Manager
Pros: It is reliable and easy to use
Cons: No issues yet.
Overall Experience: I like Net2Phone because it is reliable and easy to use. I don't have any problems with the call quality, so I recommend this service to everyone who needs a phone number that is not their own!
Affordable
Librarian
Pros: Low Cost
Cons: Behind in Technology
Overall Experience:
We were looking for an affordable, small-business solution and Versature fitted the bill
Affordable
Librarian
Pros: Low Cost
Cons: Behind in Technology
Overall Experience: We were looking for an affordable, small-business solution and Versature fitted the bill
Highly recommend Versature
Store Manager
Pros: Reasonable Prices
Cons: Follow up system needs to improve
Overall Experience: Very reliable service and easy to contact support with any questions or concerns.
Helpful Customer Service Agents
Director
Pros: Customer service is good
Cons: The directory features are difficult to update
Overall Experience:
Net2phone has very helpful customer service agents but I find it takes a lot of phone calls to resolve an issue. But I find the directory features difficult to update.
I would recommend Versature to other businesses.
Car Restorator
Pros: Great customer service team and product.
Cons: They don't work all the time.
Overall Experience:
The quality of the phone calls is also considerably better from what we had before. I honestly don't understand how they manage to stay in business.
SIP Trunking Service Faces Reliability Issues
Supplier
Pros: Effective disaster recovery options
Cons: Reliability issues
Overall Experience: Net2phone's SIP trunking service provided good scalability and effective disaster recovery options. However, net2phone's pricing is on the higher side compared to some competitors. While the feature set and scalability options are robust, the higher cost can be a deterrent, especially for smaller businesses. Some advanced features are also limited, which may not justify the higher cost for all users. While the service has good features, the reliability issues must be addressed for a better experience.
Twillie Robertson hey have been extremely helpful
Fitness Instructor
Pros: Super helpful, super available.
Cons: The price is reasonable.
Overall Experience:
Twillie Robertson hey have been extremely helpful in setting up our plan and providing the utmost in functionality and reliability.
They are the best in the business.
Human Resources Manager
Pros: Support and service.
Cons: Call quality drops sometimes.
Overall Experience: I've been with Net2Phone for over a year now, and they have been excellent to work with. They are the best in the business when it comes to support and service.
Best service I have ever had
Revenue Management Executive
Pros: Reliable
Cons: Little expensive.
Overall Experience: Net2Phone has been the most reliable and best service I have ever had. At the start, my connection was fair at best but then they worked with me and got me to where I am now, with a connection that is amazing!
Call quality is usually fine.
Cloud Security Associate
Pros: Pricing is affordable.
Cons: No issues from Net2Phone
Overall Experience: I would recommend Net2phone for my friends, who are looking for a decent service. The call quality is nice and the price is good too. I have partnered with Net2phone for over 2 years now, without any trouble so far.
I have been using Net2Phone services for over 8 years now.
Network Professional
Pros: Customer service is reliable.
Cons: Features are limited.
Overall Experience: I love how reliable their customer service is. They always go the extra mile to make sure they are doing what they can to improve my experience with their company, and that I am completely satisfied. The call quality is also pretty good, it's not like other VoIP providers where you have to continuously repeat yourself.
It’s really nice.
Information Security Manager
Pros: Call quality is awesome.
Cons: I don't have any problems with Net2Phone.
Overall Experience: I've been using Net2Phone for a couple of years now and I must say that it's really nice. I really enjoy their call quality, the prices are pretty decent, and their customer service is always quick to respond when needed. Most other VOIPs that I have tried offer less features but charge more for them.
Everything just works.
Risk and Information Systems Manager
Pros: Their prices are lower.
Cons: No such issues.
Overall Experience: Net2Phone is a great company. I think it's a little tough to set up, but once that is done, everything just works. Their prices are lower than the competitors and they offer better management. I also like that they have a modern and current design aesthetic.
Always recommend them to my friends
Human Resources Manager
Pros: Customer service is excellent.
Cons: Little tricky setup.
Overall Experience: I've been with Net2Phone for years and I have to say they are a great company. The customer service is excellent, they have never let me down. Their rates are reasonable, so I always recommend them to my friends. They don't charge you if you call customer services, unlike other companies.
Easy Navigation
CEO
Pros: Phone features are good
Cons: The billing process can be improved
Overall Experience:
It is easy to navigate and allows for frequent changes. During a call, the other person cannot hear properly sometimes, so we have to hang up and call again.
Hosted PBX System Has Potential but Falls Short in Several Areas
Engineer
Pros: Reliable call quality
Cons: High initial setup cost
Overall Experience:
We implemented net2phone's hosted PBX system in our office. While the call quality was reliable and the call recording feature useful, the high initial setup cost and complex learning curve for advanced features were challenging. The system has potential, but these issues must be resolved for a better experience.
Its prices aren’t anything special, but they hover close to the industry average.
VP Security
Pros: The staff were friendly, down to the point and activated everything
Cons: Their cable service is by far most expensive.
Overall Experience:
We are happy we switched to Versature. If your company needs a great phone system backed up by some amazing people to service the product, Versature should be your provider.
Inefficient and ineffective onboarding.
Asst. System Engineer
Pros: Great customer service team and product.
Cons: The user interface needs work.
Overall Experience:
They have world-class customer service and functions. Their functions integrate well with my current CRM and email systems. I love seeing my messages on both the phone and in my email. The voice system is straightforward to use.
Best Service
MD
Pros: Smooth initial setup
Cons: Sometimes, the call quality is not the best
Overall Experience:
We can track all calls, specific times of day, and brokers on the phone to ensure that the clients are being serviced to the best of our ability. The initial setup was smooth; changing from one phone service to another had no issue. The support was good. But sometimes, the call quality is not the best. If a client uses a speakerphone or certain cell phone providers, there can be challenging to hear over the line.
Minor glitches should be avoided
Business Analyst
Pros: 24/7 US-based customer support
Cons: Frequent minor glitches, Inconsistent performance
Overall Experience:
Using net2phone's UCaaS platform helped unify our communication channels. However, we faced frequent minor glitches. Performance was inconsistent, and detailed documentation was lacking to help with troubleshooting. The support team is available 24/7. While the integrated communication channels are helpful, these issues must be addressed for a better user experience.
VoIP Phone System Needs Improvement Despite Good Call Quality
Engineer
Pros: Customer support
Cons: Limited feature set compared to competitors
Overall Experience:
There were frequent connectivity issues, and the feature set is limited compared to competitors. The user interface is difficult to navigate, and the cost is higher than average. While the call quality is a strong point, these drawbacks make it hard to recommend the service.
Great company for VoIP Solutions.
Application Developer
Pros: Saved many dollars.
Cons: No issues till now.
Overall Experience: Net2Phone is a great company for VoIP Solutions. They helped me saved many dollars per month and have excellent customer services. I have been using them for over 9 months and they haven't let me down once.
Great company for VoIP Solutions.
Application Developer
Pros: Saved many dollars.
Cons: No issues till now.
Overall Experience: Net2Phone is a great company for VoIP Solutions. They helped me saved many dollars per month and have excellent customer services. I have been using them for over 9 months and they haven't let me down once.
Versature is well priced, answers your calls/emails quickly and gives great service.
Graphic Designer
Pros: Versature has been able to provide a solution that makes growing our company much easier.
Cons: Voicemail transcription that recognizes French: whenever a voicemail comes in French, the transcription is irrelevant.
Overall Experience:
If your company needs a great phone system backed up by some amazing people to service the product, Versature should be your provider.
Price is unbeatable.
Software Tester
Pros: Call quality is nice.
Cons: Setup is a little difficult.
Overall Experience:
I was looking into buying an IP PBX for my business and I was shown Net2Phone. The manager had mentioned that the price is unbeatable, clear quality and the setup is a little difficult but it's worth it in the end. Now I've been using it for about a month and I find myself recommending Net2Phone to all my clients!
I highly recommend Net2Phone!
Revenue Management Executive
Pros: Price is perfect.
Cons: No issues till now.
Overall Experience: We recently switched to Net2Phone for our telephone system and it was a great change. We are a smaller company and the price was perfect for us. The management is easier to work with than our previous vendor, so that is also a plus. The phones were difficult to get set up, but the tech support team helped us through each step of the way.
Always been a great experience.
Director of Operations
Pros: The features are great.
Cons: Customer support may react late.
Overall Experience:
I've been using Net2Phone for the past two years. The features are great and I am happy that they offer a wide range of pricing levels, so you can find the one that is best for you. Net2phone has a lot of beneficial features, including voice mail, call forwarding and advanced voicemail options.
My experience with Net2Phone so far has been great!
Broadcast Technologist
Pros: Customer services are great.
Cons: No problems.
Overall Experience: I never used VoIP services before but after researching this company, I realized that it had many good reviews. It was hard for me to tell if I would like the service or not but after doing some research and talking with a few of their representatives, I am happy to say that my experience with Net2Phone so far has been great!
I often refer to them for the ease of use, competitive pricing and quick online support.
Bakery Owner
Pros: Versature was quick to offer solutions.
Cons: Directory features are difficult.
Overall Experience:
We have been with Versature for a number of years and are continually happy with their service and products. I often refer to them for the ease of use, competitive pricing and quick online support.
The call quality isn’t perfect, but it’s not bad.
Human Resources Manager
Pros: Affordable solutions.
Cons: Call quality may drop.
Overall Experience: I've been using Net2Phone for a couple of months and I'm really happy with it. It's been great to be able to call my family back home without worrying about the cost or the interruption of advertisements. I would recommend this service to anyone who wants to stay in touch with loved ones but doesn't want to worry about the price tag!
Good prices and service that matches that.
Asst. Professor
Pros: Super helpful, super available.
Cons: The billing statements can be improved.
Overall Experience:
The app for both IOS and Android is held together with tape. Very buggy and crashes frequently. Overall the desktop app needs tweaks for ease of use.
The phone lines are very clear
Television Engineer
Pros: Easy to use interface.
Cons: They can add more features in their services
Overall Experience: Net2Phone is a great company that offers many solutions to our communication needs. The phone lines are very clear and there are no static interruptions. I would recommend Net2Phone to anyone who needs a business phone service.
Their on premise PBX service is in not proper at the times.
Professional Sports Scout
Pros: Best customer service.
Cons: They don't work 24/7.
Overall Experience:
The quality of the phone calls is also considerably better from what we had before. I honestly don't understand how they manage to stay in business. Their on premise PBX service is in not proper at the times.
Employees are always so happy to help.
Network Security Director
Pros: The customer service has been good
Cons: No cons yet.
Overall Experience: Net2Phone has been really good to me these past few years! I have had a lot of technical issues earlier, and they have always been able to fix them without hassle. The customer service has been good and the employees are always so happy to help, which I appreciate.
Satisfied with my experience.
Assistant Professor
Pros: Super helpful, super available.
Cons: The billing statements can be improved.
Overall Experience:
They have been extremely helpful in setting up our plan and providing the utmost in functionality and reliability. We are a fast growing company and Sam has provided a vital component to our growth.
I enjoyed the features.
Vice President Marketing
Pros: Good prices and service
Cons: Call Recordings can fail to download
Overall Experience:
Very buggy and crashes frequently. Overall the desktop app needs tweaks for ease of use.
A reliable net2Phone mobile application.
Automobile Design Engineer
Pros: Customer service is always willing to help when there is a question.
Cons: The lowest prices advertised require a 12 month term.
Overall Experience:
That I was not able to log in to myYealink T54W from the web browser, using the phone IP address, and add my contacts. I had to type contacts directly to the phone which was cumbersome.
Versature has continued to offer us excellent services.
Associate Back Manager
Pros: Best phone company available! So many options you just can’t get from the bigger companies & personalized Canadian service that is very rare.
Cons: Customer Service is a little unprofessional. Sometimes internet speed drops down.
Overall Experience:
If your company needs a great phone system backed up by some amazing people to service the product, Versature should be your provider. We've been clients of them for five years and I have nothing but praise to give them. One of the best service providers we deal with on a regular basis. Versature was quick to offer solutions. We are happy we switched to Versature.
Net2Phone Canada has a Service Level Agreement (SLA) in place, promising to credit customers on a per user basis should the service ever experience a shut down of 30 minutes or more.
Production engineer
Pros: A specially priced package for small businesses is available which they call their Small Business Starter Kit.
Cons: Net2Phone Canada is not the cheapest solution out there, but they do offer value for money and honor the old saying "you get what you pay for".
Overall Experience:
I really like this service. I think it is a great new way of having office phones with fantastic customer support. The company is located in Ottawa with their support teams there as well so you are actually talking to a person who knows the company/your problems and not a bot or someone overseas in a call center. Various integrations are also available, including Salesforce, Klipfolio, Slack, and click to dial with Chrome and Office 365.
I think it is a great new way of having office phones with fantastic customer support.
Production Manager
Pros: We are now able to track all calls, specific times of day and brokers on the phone which is helpful to ensure that the clients are being serviced to the best of our ability.
Cons: Cannot add rules from the mobile app. Directory features are difficult to update.
Overall Experience:
I think it is a great new way of having office phones with fantastic customer support. The company is located in Ottawa with their support teams there as well so you are actually talking to a person who knows the company/your problems and not a bot or someone overseas in a call center. I really like this service.
Versatile, beginner-friendly VoIP services from net2phone.
Associate Bank Manager
Pros: The cheapest net2phone Virtual plan starts at $16.99 per user per month with more than 100 users.
Cons: No information about security features. Live chat isn’t always available
Overall Experience:
Although it has a few minor flaws, net2phone exhibits many of the traits of an industry-leading VoIP service provider, making it a viable choice for businesses of all sizes. Excellent Google Chrome add-on.
Versature is well priced, answers your calls/emails quickly
System Engineer
Pros: We purchased new phones and can actually hear our customers now.
Cons: The sales guy never followed up to see.
Overall Experience:
Can’t say enough about this company! Been using them for at least 7 years or more. Versature has been able to provide a solution that makes growing our company much easier. I have already recommended the service to other businesses who too are happy.
I enjoy the features.
Accountant
Pros: Customer service is always willing to help when there is a question.
Cons: The lowest prices advertised require a 12 month term.
Overall Experience:
The app for both IOS and Android is held together with tape. Very buggy and crashes frequently. Overall the desktop app needs tweaks for ease of use. Their PBX system should be improved.
They are a bit pricier than other providers, but definitely worth the money.
Associate Bank Manager
Pros: Staff is friendly and our transition went smoothly.
Cons: If your internet provider does stuff to their lines which affects your internet speed/quality it can have an effect on the phones but this is uncommon
Overall Experience:
Versature was a breath of fresh air from the start. Always easy to deal with from the sales process through to support; particularly as you always get to speak with a real live person. They are a bit pricier than other providers, but definitely worth the money.
Excellent Google Chrome add-on
Bakery Owner
Pros: Offers are awesome.
Cons: No information about security features I often refer to them for the ease of use, competitive pricing and quick online support. Versature should be your provider.
Average price.
Attendance Clerk
Pros: Offers are awesome.
Cons: Security features are not good.
Overall Experience:
We have been with Versature for a number of years and are continually happy with their service and products. I often refer to them for the ease of use, competitive pricing and quick online support.
Fast support.
Call Center Executive
Pros: Offers are awesome.
Cons: Security features are not good.
Overall Experience:
We are happy we switched to Versature. If your company needs a great phone system backed up by some amazing people to service the product, Versature should be your provider.
Have already recommended the service to other businesses who too are happy.
Production Engineer
Pros: Versature was quick to offer solutions.
Cons: Found the directory features difficult to update.
Overall Experience:
Great service but I especially love their customer support and technical support. They make sure to follow up and are on top of their game.
The user interface is beginner-friendly and intuitive.
Shopkeeper
Pros: The features on offer are brilliant.
Cons: No information about security features
Overall Experience:
We were at risk of annoying customers and losing business. I hit 611 on my Versature phone and left a message for the on-call support tech. Within minutes Johnathan Gregoire returned my call and we were able to resolve the issue in very short order.
User friendly and intuitive website.
Machine Operator
Pros: Not very expensive.
Cons: Sometimes the call quality is not the best.
Overall Experience:
We have been with Versature for a number of years and are continually happy with their service and products. I often refer to them for the ease of use, competitive pricing and quick online support.
Average price as per market.
Pharmacy Tech
Pros: The staff were friendly.
Cons: Sometimes the call quality is not the best.
Overall Experience:
We were at risk of annoying customers and losing business. I hit 611 on my Versature phone and left a message for the on-call support tech. Within minutes Johnathan Gregoire returned my call and we were able to resolve the issue in very short order.
Website is user friendly and intuitive.
Macroeconomist
Pros: Offers are awesome.
Cons: Security features are not good.
Overall Experience:
We have been with Versature for a number of years and are continually happy with their service and products. I often refer to them for the ease of use, competitive pricing and quick online support.
Found it great.
Software Tester
Pros: Better quality service.
Cons: Customer services were really slow.
Overall Experience: I tried Net2Phone and found it to be great. I was able to save a lot of money with it, as well as get better quality service. I had one or two issues and called customer service, but they were really slow in responding.
