Callture Customer Reviews, Features & Pricing
About Callture Canada
Callture is a Canadian business phone service provider that specializes in making communication between teams simple, fast, and hassle-free. With Callture’s phone services, clients can reach out to businesses to address their queries and concerns through various mediums like chat, video, SMS, fax, etc. The services offered are considerably optimized to best suit small businesses like accountants, lawyers, non-profits, tech companies, medical clinics, and much more.
Callture Business Phone Features
Callture's business VoIP system comes with various features. These include the call features you need to keep your business communicating professionally
- Unlimited calls anywhere in Canada & USA
- Cloud-based phone system
- Auto-attendant
- Memo on call
- Call forwarding
- Call recording
- Call queue
- Call conferencing
- VoIP phones and devices
- Callture smartphone app
- CRM Integration
- Toll-Free numbers
Callture Plans and Pricing
Callture offers 4 pricing plans based on the number of users and features you wish to enjoy. They are as follows:
| Plan | 1 User | 2-4 Users | 5-20 Users | 21+ Users |
| Features |
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|
|
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| Pricing(Per user per month) | $26.50 | $26.50 | $26.50 | $26.50 |
Pros
- All features included in single-user plan.
- No extra charges for installation and maintenance.
- Aggressive pricing.
Cons
- Callture's user interface is clunky and difficult to use.
- Video conferencing not described.
Editorial Verdict
Callture’s phone services best cater to growing businesses. It comes with several intuitive features. The most prominent of which include CRM integration, video conferencing, contact management, team chats, and much more. By far its best features pertain to tracking and automated call recording. The pricing structure is also quite flexible and clear.
That being said, Culture does suffer from a clunky user interface. This makes the platform sometimes confusing and difficult to use. The customer service is also not up to satisfaction, with poor support being a major complaint.
Overall, Callture is a decent business telephone service provider that is bogged down with its own subpar UI and customer support system.
Callture Alternatives
Intratel
Intratel has been a leading provider of enterprise-class communication solutions to businesses in Canada for over 14 years now. They specialize in providing telephone solutions that are highly scalable, feature-rich, and affordable. Intratel excels in offering hosted PBX, on-premise PBX phone systems, call center solutions, and VoIP phone lines for businesses. Plans starting from as low as CA$19.95 per user per month.
Net2Phone
New Jersey-based Net2Phone offers solutions centered around cloud-based computing and VoIP telephony. The solutions offered by Net2Phone are meant for growing businesses that wish to create a virtual work environment for their staff. The solutions offered by Net2Phone facilitate unified communication and collaboration, and can seamlessly integrate with an organization’s existing phone system. Plans starting from US$49.99 per user per month.
The learning curve is big
Auditor
Pros: Affordable service
Cons: User Interface is challenging to use
Overall Experience:
I have a local number directed to my mobile number and can appropriately identify the call and answer. However, learning the additional features and setting them up consumes more time.
Clear calls.
Voicemail notifications need improvement
Graphic Engineer
Pros: Toll-free number
Cons: Customer service can be better
Overall Experience:
It has an audio recording facility for calls. The features are not user-friendly. Our issue is voice mail notifications, and the call forward features after the phone rings.
Value for Money
Pros:
Cons:
Overall Experience:
I have been using Callture for over a year now and I'm still not bored of it. It's probably the best value for money app in the market. The customer support is also excellent and they have always been helpful when I needed them to be.
Great phone App
Pros:
Cons:
Overall Experience:
Callture is a great phone app for those who need to make calls on the go. I love that I can use it to make calls without having to carry around my old phone. The only problem is that there is a lag once I answer the call and the caller won't hear me. Other than that, no complaints!
Great Telecom services
Logistics Analyst
Pros: Great rates and features for Virtual PBX with Tollfree
Cons: Limited options
Overall Experience:
Callture gave me the best value for service of my toll-free number as well as my fax line.
Best phone system
Revenue Manager
Pros: Customer service is good
Cons: No problems
Overall Experience: Callture is the best phone system I have ever used. It has great pricing and it's easy to set up. We use it for our call center and we've had zero complaints so far. The customer service is also top notch!
Excellent phone VoIP service.
Network Administrator
Pros: Call tracking and recording works flawlessly
Cons: No issues yet.
Overall Experience: Callture is an excellent phone VoIP service. The call tracking and recording works flawlessly and is a great value for the price. I recommend it to anyone who needs to record calls.
Their call quality is excellent
Application Developer
Pros: Pleased with the customer service.
Cons: Expensive but okay.
Overall Experience: Callture is one of the best VoIP provider I have ever used. They are friendly and their call quality is excellent. I am always pleased with the customer service, which is something that can't be said for a lot of other places these days!
I have been using Callture for the past few months and have been pretty satisfied.
Chief Information Security Officer
Pros: The call quality is excellent.
Cons: No issues yet.
Overall Experience: Customer service is good, I never had to wait more than a few minutes on hold before someone picked up. The call quality is also excellent; it's clear and doesn't cut off frequently like other services I've used in the past.
Easy to use interface.
Information Security Manager
Pros: Excellent Customer Services.
Cons: No issues with Callture
Overall Experience: I've been a customer with Callture for close to five years now and I have to say that their customer service is one of the best. Most of my calls are about billing and they are always very helpful when I call in. The quality of the call is also really great, which is a huge bonus for me.
The customer service is amazing.
Security Professional
Pros: The customer service is amazing.
Cons: No issues till now.
Overall Experience: I have been using Callture for a few weeks now and it has truly been a great experience overall. The customer service is amazing, and they have never let me down with inquiries I have had. I also love that I can call the toll-free number without paying any additional fees and am still connected to a live agent, which is not something that you can find from many other companies.
The customer service is amazing.
Security Professional
Pros: The customer service is amazing.
Cons: No issues till now.
Overall Experience: I have been using Callture for a few weeks now and it has truly been a great experience overall. The customer service is amazing, and they have never let me down with inquiries I have had. I also love that I can call the toll-free number without paying any additional fees and am still connected to a live agent, which is not something that you can find from many other companies.
I had the pleasure of working with Callture.
Cloud Engineer
Pros: Helpful, and kind customer solutions.
Cons: Limited features.
Overall Experience: I had the pleasure of working with Callture and they exceeded my expectations. I needed them to find my lost phone and they were so responsive, helpful, and kind. The customer service is better than anything else I've experienced in the past.
Using Callture for a few months now.
Operations Director
Pros: Quality of service
Cons: No issues till now.
Overall Experience: I have been using Callture for a few months now and I am thoroughly impressed with the quality of service. The phone system is really good, pricing is reasonable too. My call volume has increased substantially since switching to this provider and my customer feedback indicates that the voice quality has improved as well.
I’ve been a customer of Callture for over 2 years now.
Network Expert
Pros: Customer Service is good.
Cons: Call quality may drop.
Overall Experience: I've been a customer of Callture for over 2 years now, and I'm incredibly pleased with the service. I had an issue with my card a while back which caused me to forget the PIN. When I called customer service, they were really helpful in getting me back up and running in minutes! They were so responsive to my needs and helped me through the process without being overly pushy or annoying.
I’ve been using Callture for a few months now.
Application Developer
Pros: Money saving solutions.
Cons: No problems till now.
Overall Experience: I've been using Callture for a few months now and it has been a great investment for my business. The tracking in particular is so powerful, I know exactly who's calling me and what they're up to. It has also helped me manage my time much more efficiently because I can easily see how much time I'm spending on the phone each day. Callture gets an A+ from me!
Completely recommended to use Callture.
Assistant Manager
Pros: Really good support.
Cons: I didn't find any issues
Overall Experience:
They are always available in helping you through the initial setups. Will recommend it to anyone.
The administration must be updated
Human Resources Manager
Pros: Call routing to a particular number is a good feature
Cons: Number porting consumes more time
Overall Experience: The user interface is good, and the service is up and running. The administration seems outdated, and the emojis are not translated well.
Voicemail notifications need improvement
Chief Sales Manager
Pros: Toll-free number
Cons: Customer service can be better
Overall Experience: It has an audio recording facility for calls. The features are not user-friendly. Our issue is voice mail notifications, and the call forward features after the phone rings.
I never have to worry about missing anything important again!
Chief Information Officer
Pros: Excellent features
Cons: Little expensive.
Overall Experience: I use Callture for my business, and it's done wonders for me. I spend a lot of time on the phone, whether it's with customers or employees, and before Callture I was wasting so much time recording calls manually, with Callture's automatic call recording function, I never have to worry about missing anything important again!
Callture offers a lot of features.
Networking Technologist
Pros: Feature rich, affordable.
Cons: No cons
Overall Experience: I've been using Callture for about a month and I'm really happy with it. I love the fact that it's easy to use and offers a lot of features. My only complaint is that the support is not great. The customer service is pretty bad, which can be frustrating when you're trying to get some help with something.
Fantastic VOIP Device with great call clarity.
Human Resources Manager
Pros: Hassle free use.
Cons: No problems using Callture
Overall Experience: I have worked with Callture for a year now in my company and they have been absolutely fantastic. The customer service is excellent and their phone system is awesome. I've never had to experience an outage, which has been great because that's the one thing companies live in fear of these days. All in all, I would highly recommend Callture.
I have been using their phone system for about 4 months and it’s been awesome.
Division Executive
Pros: Bunch of features
Cons: No cons yet.
Overall Experience: Callture is great! I have been using their phone system for about 4 months and it's been awesome. Really easy to set up and has a bunch of features that we needed. The price is also pretty good as well, so I would recommend it to anyone looking for a new phone system.
Good choice for businesses
HR Manager
Pros: Easy-to-use UI.
Cons: Sometimes there is a lag while answering calls.
Overall Experience: Callture is a good choice for businesses that need more features at a lower price. It also provides an easy-to-use user interface and a dedicated account manager that I appreciate. But there is a lag while answering calls, so the caller does not hear properly.
Using over a year now and no issues.
Financial Risk Manager
Pros: Customer support
Cons: Features are maybe less.
Overall Experience: I have been using Callture for over a year now and I'm still not bored of it. It's probably the best value for money app in the market. The customer support is also excellent, and they have always been helpful when I needed them to be.
The quality of the product is great.
Risk Management Associate
Pros: Wonderful investment.
Cons: Customer support sometimes react late.
Overall Experience: I've been a Callture customer for over a year and it has been a wonderful investment. The quality of the product is great, and the support team is not much to speak of. They are little less than effective when I need assistance with anything other than technical issues.
Affordable solutions
Chief Data Security
Pros: Customer service.
Cons: No cons yet.
Overall Experience: I have been using Callture for almost a month now and they are by far the best phone system I've ever used. Their customer service is also great and their pricing is also pretty good. They are very helpful and always willing to help me with whatever I need!
Calture is a fantastic company.
Communication Manager
Pros: Feature-rich system.
Cons: Little expensive services
Overall Experience: I had a really tough time picking a phone system for my business. I was about to choose a really expensive, feature-rich system when I found out about Callture. They were more than happy to set me up with the perfect plan and I'm so glad that I did. My staff love it too!
The number selection issue has to be resolved
Television Engineer
Pros: Quick Setup
Cons: Delay in voicemail to email for a few minutes
Overall Experience: We can work while traveling using our cell phones. Voicemail-to-email transcription is good. But texting to other numbers requires adding them as contacts.
Easy to use interface.
Business Analyst
Pros: Great price
Cons: Sound quality may drop.
Overall Experience: I've been using Callture for a few months now and I have to say it's been one of the best decisions I have made. The interface is easy to use, the customer reviews are great, and the price is right!
I know I can trust them 100%.
Sales Manager
Pros: Affordable prices.
Cons: Call quality may drop once in a while.
Overall Experience: I have been using Callture for about 2 years now, and it has been a great phone system. I know I can trust them 100%. They've never let me down. Their prices are unbelievable too!
Pleased with the services
Finance Manager
Pros: Sound quality.
Cons: Maybe little costly
Overall Experience: I am very pleased with the services provided by Callture. I would recommend them to anyone looking for a great service provider.
The learning curve is big
Director of Operations
Pros: Money saving. Affordable service
Cons: User Interface is challenging to use
Overall Experience: I have a local number directed to my mobile number and can appropriately identify the call and answer. However, learning the additional features and setting them up consumes more time.
The administration must be updated
Marketing Manager
Pros: Call routing to a particular number is a good feature
Cons: Number porting consumes more time
Overall Experience:
The user interface is good, and the service is up and running. The administration seems outdated, and the emojis are not translated well.
Great experience with Callture.
Business Accountant
Pros: Nice call quality.
Cons: I feel they should add some features.
Overall Experience: I had a great experience with Callture. The VoIP system was clear and had no connection issues. Never experienced any issues with them. Overall, I would recommend this service for a small business or home office.
Hard to communicate with service team
Supervisor
Pros: Low Pricing
Cons: Don't expect satisfaction with their service
Overall Experience:
They rarely if ever pick up phone calls and call forwarding does not work correctly. You have to wait hours to receive a call back from them.
Unethical lying scam company
Owner
Pros: Their marketing was very appealing, until I found out the truth.
Cons: Features that are supposed to be included for one flat price come with hidden charges...not included as is clearly advertised. No app.
Overall Experience: I am fed up with scams like this company wasting the time of customers instead of fair and honest up-front pricing and marketing. Under the PLANS tab it states ALL features are included with all plans. Under the FEATURES tab, it states SMS is one of the features. I buy a toll free number, list it everywhere on my paperwork, and then realize that the SMS feature is not working. When I can to get this fixed, they surprise me by saying SMS is another $4.95 per month. I want to see every lying deceiving failure of a company such as Callture go out of business, since they don't understand ethics and/or the definition of "ALL FEATURES". Not only do they refuse to include SMS for the included price as advertised, they then have the gall to say I will have to pay $30 for them to release the number back in the cloud so I can switch companies and keep the same number. I wonder what other listed features come with hidden charges. And to make it worse, they've been promising a Callture App since at least 2021, and there is NO APP. The features say you can make calls from the app, but the app does not exist.
