RingCentral Canada VoIP Reviews, Features & Pricing
About Ring Central
RingCentral offers an integrated and secure solution with global PBX services in more than 40 countries, international phone numbers above 100 countries, budget-friendly regional and international calling plans, emergency services, regional QoS data centers, multi-location management, device charging, and localization of services in 17 languages.
Ring Central Cloud-Based Business Phone Features
Cloud phone
Ring Central's calling features are designed to give you a flexible, mobile, and robust cloud phone system. Choose from various available phone numbers, install the apps on computer, smartphone or tablet, improve communication with call forwarding, call flip, and more. Their features are given below:
- Local numbers
- Toll-free and vanity numbers
- Extensions
- Presence and head-up display
- Call delegation
- Call screening
- Call forwarding
- Call flip
- Call park
Administration
Provide, manage, and retrieve information anywhere with management and analysis tools. While on the go, start employee transfers, additions, and transfers right away. Make it easy to manage multiple locations and numbers and get visual representations of your IVR system for easy editing. The following features are provided:
- Cloud PBX
- Greetings
- Multi-level IVR
- Music on hold
- Dial by name directory
- Number porting
- Multisite management
- Call monitoring
- Call logs
International
Exclude the cost and complexity of managing multiple phone systems, take advantage of simplified number management, and ship devices internationally. The features are:
- Global MVP
- International calling
- International numbers
Video
Experience HD quality web, audio, and video, as well as one-click functionality and webinar capabilities with RingCentral MVP. The features are given below:
- Video conferencing
- Audio conferencing
- Cloud telepresence
Message
Work with team messaging, file sharing, SMS, tasks, and more. The features are:
- Team collaboration
- Business SMS and MMS
- Message alerts
Security
Stay connected between outages and network attacks with systems supported by seven levels of security. The features are given below:
- Secure VoIP service
- Single sign-on
- Data center
- Roles and permissions
Analytics
Get real-time, in-depth insights with our advanced call management systems and analytics. Customize your dashboard with over 30 pre-made key performance indicators (KPIs) and get in-depth QoS reports for system-wide quality and a full view of real-time troubleshooting. The features are given below:
- Analytics Portal
- Performance reports
- QoS reports
- Live reports
Ring Central App
You can receive a quick and easy access to all your RingCentral services, including the RingCentral mobile and desktop app. Switch between phone calls, video meetings, and team chats seamlessly, keeping you and your team more connected, focused, and productive.
RingCentral Cloud-Based Business Plans and Pricing
► Essentials - Message, Phone
US$ 29.99 per user, per month
- Maximum 20 users only
- Business phone or toll-free numbers
- Unlimited calls within US/Canada
- Enhanced Business SMS
- Voicemail-to-text
- Team messaging
- Document sharing
► Standard - Message, Video, Phone
US$ 37.99 per user, per month
- All Features of Essential, Plus:
- Unlimited number of users
- Business phone numbers for above 100 countries
- Unlimited Internet faxing
- Unlimited audio conferencing
- Video meetings with 100 participants (maximum)
- Meeting duration up to 24-hour
- Quality-of-service reports
- Integrations include Microsoft 365, Google Workspace, Slack, etc.
► Premium - Message, Video, Phone, Open API
- All Features of Standard, Plus:
- Automatic call recording
- Single Sign-on
- Multisite admin and management
- Maximum of 8-digit extensions with site codes
- Hot desking
- Advanced call handling, including whisper, barge, etc
- Video meetings with a maximum of 200 participants
- Real-time analytics
- Popular CRM integrations with Salesforce, Zendesk, etc.
- Industry-specific integrations with Canvas, Smarsh, etc.
- Developer platform and custom integrations
► Ultimate-Message, Video, Phone, Open API
- All Features of Premium, Plus:
- Device status reports
- Device status alerts
- Unlimited storage
Pros
- With an entry-level plan starting at $ 25.99, RingCentral is cheaper.
- RingCentral plans lower prices based on one-year commitments.
- The Internet is slowly becoming more widespread worldwide as wired Internet services are faster and more reliable than wireless services. Mobile networks have become loyal, but they cannot keep up with the speed of wired networks.
- RingCentral offers a long list of integrations, the most popular being the integration of Office 365, Slack, Google Workspace, and CRM with Zendesk, Salesforce, etc.
Cons
- To access the RingCentral VOIP network as a digital phone, you must download the mobile application.
- Calls to RingCentral's VOIP phone will use Internet data, while calls to Rogers Unison's system use no Internet data.
- You can use only one number with one device in the RingCentral VOIP system.
Verdict Editorial
Unlike some other providers, where the calls are transmitted over its mobile network, RingCentral, a VOIP provider, carries calls over the Internet. As a result, your staff can stay connected with customers and colleagues without the added expense of buying a separate phone.
One of the better options for a phone system.
Digital Marketing Professional
Pros: The customer service was also very helpful and friendly.
Cons: The only downside that I found about this solution is really just the interface.
Overall Experience: I feel like Ring Central is probably one of the better options for a phone system. Setting up the system was easy and took less than an hour to do. The customer service was also very helpful and friendly. The only downside that I found about this solution is really just the interface, which is quite dated and takes some time to figure out. Once you have figured it out, it works great!
Affordable.
Marketing Manager
Pros: Best in the business of PBX systems.
Cons: Not had any issues.
Overall Experience:
Have had no down time over past 2 years, and almost none the 3 year before that.
Complete Tool for Communication
Manager
Pros:
Cons:
Overall Experience:
We have been using RingCentral and RingCentral Apps for over a year. RingCentral is a complete tool for communication.
Either on your desktop, laptop, or cell phone. It's easy to use and great for calls, messages, meetings, and presentations.
You can schedule meetings, make presentations, share your screen, and record.
Evolved from a top-notch, enterprise-class VoIP service to a rich, collaboration platform.
Production Engineer
Pros: They have enhanced collaboration capabilities as well as numerous add-on apps which gives you many benifits. They also have improved video conferencing from other providers.
Cons: They sometimes give you limited report customization.
Overall Experience:
RingCentral's most-popular, third-party software integrations, including Microsoft 365, Google Workplace, and Slack. It also offers unlimited audio conferencing and video conferencing for up to 100 participants, and 24 hours per meeting. I have experienced that RingCentral is probably the best Voip Service provider in Canada.
Excellent voice quality.
Chef
Pros: Transcribed voicemails sent to email.
Cons: Headache of setting up and learning a new system.
Overall Experience:
RingCentral also has other features and allows to be a full virtual office with a business phone, business call features and reception, music for calls on hold, etc.
Customer service make this by far the top choice in my opinion.
Finance Officer
Pros: Amazing features
Cons: No issues
Overall Experience: I'm new to Ring Central but I have been using it for over a year now and it's the best system that I've come across. The interface might take some time to get used to, but the amazing features and customer service make this by far the top choice in my opinion.
Quick and Easy
CEO
Pros:
Cons:
Overall Experience:
I've used Ring central for about three years now, with the company I work with. I love it. I have customers who want to use zoom for our meetings, but I tell them I will set up the meeting to utilize ring Centrals video meetings. It's quick and easy to create and join a meeting. I have one issue, and it was saying my status is busy. I contacted the support team, and within 5 minutes, my status was back to available, and I have never had any problems after that.
Ring Central is a great product
Chief Information Security Officer
Pros: Affordable solutions
Cons: Little tough setup.
Overall Experience: I work in tech, and as such I am always on the lookout for new tools to help my teams be more productive. Ring Central is a great product that any company can take advantage of. If you are not a technical person, there will be a bit of a learning curve, but it is very doable and worth it in the end.
One of the best prices
Sales Executive
Pros: Affordable solutions
Cons: No cons till now
Overall Experience: Ring Central has been my main phone service provider for the past few years so I have to say they are a good company. They have one of the best prices in the market and their customer support is really responsive and helpful. I've had to contact them a couple of times and they always help me out!
Working with Ring Central for a couple of months.
Software Tester
Pros: Pleasantly surprised
Cons: No issues yet.
Overall Experience: I have been working with Ring Central for a couple of months now and I have to say that I am pleasantly surprised. Their phone solution is excellent, with a reliable calling and voicemail system. The customer support is also great which is an area where many companies fail. I would recommend Ring Central to anyone who is looking for a good price and good customer service.
Ring Central is a game changer for me.
Networking Engineer
Pros: Calls are crystal clear
Cons: No problems at all.
Overall Experience:
I love that my calls are crystal clear and I don't lose connection at all. It's also amazing being able to do conference calls with all of my team anywhere in the world from my office or from home.
Ring Central has saved me from low-quality calls.
Information Security Manager
Pros: Best call quality.
Cons: No problems.
Overall Experience:
Ring Central is hands down the best call quality and Internet service in the market. I honestly can't believe that I've been living without this for so long. Ring Central has saved me from low-quality calls and dead zones all day, everyday.
The on premise PBX voice quality was not clear.
Clerical Supervisor
Pros: They know how to charge and up-sell.
Cons: You have to make sure it fits your real applications.
Overall Experience:
The on premise pbx voice quality was not clear. When I complained about the issue they just ignored me. My phone number was added into their voicemail list.
Customer service is great.
Network Expert
Pros: Good pricing.
Cons: No problems with Ring Central.
Overall Experience: I've been a Ring Central customer for over 2 years now and so far I have been very happy. Their customer service is great, they always answer my calls right away and take care of any issues that I have had. The price is also one of the cheapest out there for what you're getting which is another major selling point.
Affordable pricing plans.
Associate Development Manager
Pros: Nice service.
Cons: Not had any issues.
Overall Experience: Ring Central has been a call-center staple for decades, and for good reason. I've been using the services for about half a year now and I couldn't be happier. The number of features that are available make it difficult to list them all (here) but suffice it to say that this is an incredible service with so many affordable pricing plans.
Excellent quality and reliability.
Director of Operations
Pros: Fantastic customer service!
Cons: Pricing is little high, but it's all worth it.
Overall Experience:
Ring Central has been my business phone service provider for the past 2 years. They provide the best call quality and internet. It's a great company to work with, they're always looking out for their customers' needs and provides outstanding customer service!
The call quality was exceptional.
Chief Information Security Officer
Pros: Affordable solutions.
Cons: No problems till now.
Overall Experience: I just got my first call from Ring Central this morning and it was a pleasant experience. I was waiting for the customer service representative to pick up for a long time, but when they finally did, I didn't have to wait at all in order to talk to them. The call quality was exceptional as well and I thought that their services seemed very affordable, which is always important with these types of companies.
The pricing plan is also very customizable.
Digital Marketing Professional
Pros: Nice features.
Cons: No issues till now.
Overall Experience: Ring Central is a great option for businesses looking for VoIP services. Not only does it provide the basic calling features, but also additional features such as voicemail transcription. The pricing plan is also very customizable and I'm certain you can find one that fits your needs.
They keep transferring us around to different people and will leave you on hold and even just hang up on me.
Associate Bank Manager
Pros: RingCentral has exactly fifteen characters in which to store your business name.
Cons: Their staff does not respond to emails.
Overall Experience:
This service sucks so bad. Cuts in and out all the time, when they have an issue be prepared to be on a chat window on a phone call holding all day. Service is absolutely horrid.
Any issues we had with them were difficult to resolve.
Graphic Designer
Pros: Ports take several work days as RingCentral is treated like a land-line service.
Cons: I would rate their support a 4 out of 10
Overall Experience:
You have to wait a long time to reach customer service, and once you do, pull up a chair, it's going to be a while. Any issues we had with them were difficult to resolve.
It has taken me hours to try to simply add another line to my company’s existing plan, and they have still not succeeded
Production Engineer
Pros: RingCentral is fast, reliable, and offers tons of great features. I would recommend it to anyone.
Cons: Any issues we had with them were difficult to resolve.
Overall Experience:
My overall experience with Ringcentral is very positive. The purchasing experience was quick, helpful, and easy. Once we purchased the software, we had all of the support we needed to get started.
Customer Service not good.
Marketing Manager
Pros: The land-line service is good.
Cons: Internet drops suddenly.
Overall Experience:
I have spoken with numerous employees who tell me the "port team" will help, but then they deny other requests for the transfer.
I pay yearly, and the service seems to work as advertised.
Graphic Designer
Pros: RingCentral has exactly fifteen characters in which to store your business name, so if the name is longer they will truncate it as well.
Cons: Ports take several work days as RingCentral is treated like a land-line service.
Overall Experience:
They promised that my business partner and I would have all the same account access. Welp that was a lie, only one of us could get voicemails, texts and faxes. The other person got it via an email and we didn’t always get the email.
Admin portal needs to be user-friendly
Auditor
Pros: Supports remote, hybrid, and on-premises communication
Cons: Billing
Overall Experience: Their admin portal offers more information. Using it is a bit complex.
Horrible customer service.
Interior designer
Pros: Best in the business.
Cons: You have to make sure it fits your real applications.
Overall Experience:
The on premise pbx voice quality was not clear. When I complained about the issue they just ignored me. My phone number was added into their voicemail list.
I like all the features of RC!
Fashion Designer
Pros: They know how to charge and up-sell.
Cons: They know how to charge and up-sell.
Overall Experience:
I like all the features of RC! Video chat works well and I like that it has voicemail in case I miss a call. I also like that it has a fax option, I don’t have to use my external fax program any longer.
Customer service needs accessibility
Employee Development Specialist
Pros: Interactive voice response
Cons: Version differences
Overall Experience: There are options for voice, fax, text, and virtual calls. The contact number of their customer service is not easily accessible.
Affordable. Easy to use.
Vice President Marketing
Pros: Best in the business.
Cons: I have not had any issues.
Overall Experience:
I like all the features of RC! Video chat works well and I like that it has voicemail in case I miss a call. I also like that it has a fax option, I don’t have to use my external fax program any longer.
Good customer service.
School Teacher
Pros: Good interface.
Cons: Charge much.
Overall Experience:
I like all the features of RC! Video chat works well and I like that it has voicemail in case I miss a call. I also like that it has a fax option, I don’t have to use my external fax program any longer.
Regular upgrade is required
CEO
Pros: Single sign-on
Cons: Bad call quality sometimes
Overall Experience: The customization from the support from their CSM is good. Internet faxing needs upgradation?
Horrible product.
Assistant Engineer
Pros: Transcribed voicemails sent to email.
Cons: Headache of setting up and learning a new system.
Overall Experience:
It’s intuitive in that there’s a clear search bar to look up contacts, and once you find the dialpad, it works just like a phone.
Doesn’t do what you want.
Restaurant Owner
Pros: Transcribed voicemails sent to email.
Cons: Headache of setting up and learning a new system
Overall Experience:
Have had no down time over past 2 years, and almost none the 3 year before that. Awesome PBX phone systems.
Terrible Customer Service.
Bakery Owner
Pros: The land-line service is good.
Cons: Channels don't work properly.
Overall Experience:
It has taken me hours to try to simply add another line to my company's existing plan, and they have still not succeeded. Their staff does not respond to emails. You have to wait a long time to reach customer service, and once you do, pull up a chair, it's going to be awhile.
They were finding it difficult to resolve issues
Garage Owner
Pros: Not very expensive.
Cons: Internet drops suddenly.
Overall Experience:
Always disconnects during calls. Takes the call log a while to update. If you dont have wifi, get ready for your data to be burnt up. I have spoken with numerous employees who tell me the "port team" will help, but then they deny other requests for the transfer.
Do not choose this service!!
Dance Studio Owner
Pros: Ports take several work days as RingCentral is treated like a land-line service.
Cons: On demand channels rarely work properly
Overall Experience:
Do not choose this service!! They lie, mislead, and only care about making the most money they possibly can. Good luck out there with your search for a good VoIP!
Always disconnects during calls.
Vice President Marketing
Pros: Customer service people to be more and more helpful over the years
Cons: Very buggy!
Overall Experience:
Always disconnects during calls. Takes the call log a while to update. If you dont have wifi, get ready for your data to be burnt up. I have spoken with numerous employees who tell me the "port team" will help, but then they deny other requests for the transfer.
The only criticism I have of the service itself is that there is a delay or latency in conversations.
Production Manager
Pros: Customer service people to be more and more helpful over the years
Cons: Horrible customer service experience.
Overall Experience:
Don't even think of using these guys unless you have a large company.
I went to another company with two o's in their name and have been so much happier.
What a horrible customer service experience.
Graphic Designer
Pros: Ringcentral has been a great addition to my work place and I recommend it.
Cons: Their staff does not respond to emails.
Overall Experience:
Their sales phone tree is like 5 or 7 levels deep and each of three consecutive calls with different Reps got disconnected (on their end) during my technical questions about whether their service would work for my very small business.
My problem with the company I have been with for 5 years is that they can not fix their own phone system.
System Engineer
Pros: Their phone system that can do system wide voice calls, sending and receiving faxes on your phone.
Cons: I am not very happy with how the calls are received.
Overall Experience:
They promised that my business partner and I would have all the same account access. Well that was a lie, only one of us could get voicemails, texts and faxes. The other person got it via an email and we didn’t always get the email.
RingCentral MVP is a veteran Editors’ Choice pick, and for good reason.
Bank Manager
Pros: They have enhanced collaboration capabilities as well as numerous add-on apps which gives you many benifits. They also have improved video conferencing from other providers.
Cons: Don't like that we can download pictures.
Overall Experience:
Overall great service. Very good quality of the calls and I had a good experience with the support team.
Good platform on the computer with many options easy to navigate and make changes.
One thing that I am not very happy with is how the calls are received.
Their staff does not respond to emails
Graphic Artist
Pros: Not very expensive.
Cons: Website is not user friendly.
Overall Experience:
Their staff does not respond to emails. You have to wait a long time to reach customer service, and once you do, pull up a chair, it's going to be awhile.
Customer Service were finding it difficult to resolve issues .
University Faculty
Pros: Have better and latest equipment.
Cons: Channels don't work properly.
Overall Experience:
Do not choose this service!! They lie, mislead, and only care about making the most money they possibly can. Good luck out there with your search for a good VoIP!
Issues were difficult to resolve.
Gas Supplier
Pros: RingCentral has exactly fifteen characters in which to store your business name.
Cons: Scheduled recordings record the wrong channel
Overall Experience:
It has taken me hours to try to simply add another line to my company's existing plan, and they have still not succeeded. Their staff does not respond to emails. You have to wait a long time to reach customer service, and once you do, pull up a chair, it's going to be awhile.
Anytime you ask for someone’s contact information they say they do not have it.
System Engineer
Pros: Ports take several work days as RingCentral is treated like a land-line service.
Cons: I would rate their support a 4 out of 10.
Overall Experience:
You have to wait a long time to reach customer service, and once you do, pull up a chair, it's going to be a while. Any issues we had with them were difficult to resolve.
Really primative compaired to other
Gym Owner
Pros: RingCentral has exactly fifteen characters in which to store your business name.
Cons: Scheduled recordings record the wrong channel
Overall Experience:
It has taken me hours to try to simply add another line to my company's existing plan, and they have still not succeeded. Their staff does not respond to emails. You have to wait a long time to reach customer service, and once you do, pull up a chair, it's going to be awhile
Costly
Owner
Pros:
Cons:
Overall Experience:
RingCentral contract is a rip-off. Because of COVID and other economic reasons, we have had to reduce our headcount to stay in business. Ring central is unwilling to minimize the number of lines we initially signed up, and if we cancel and shut down our business, they will still offer a cancellation charge. They have no issue charging us for phone lines we don't use, but they would charge us for additional lines if we increase phone lines. They locked me in a 2-year contract that I have to pay for lines I will not use.
