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Net2phone (Versature)

by Versature

3.9/5
Average Ratings 58 Reviews
Overall
3.9/5
Ease of Use
3.9/5
Customer Service
4/5
Provider Details
Starting Price
CAD 49.99/Monthly/User
Pricing Details
Talk to sales at: (877) 729 6671
Versature Reviews

Net2phone Canada (Versature) Reviews and Pricing

About net2phone

Net2phone, formerly known as Versature, is a business phone service provider that helps Canadian organizations drive business performance with uCaaS tools. net2phone is suitable for small businesses. Companies with 2 to 450 employees can use net2phone. It provides a solution for companies struggling with outdated phone systems. It offers a hosted PBX solution, IP phones, conference phones, and headphones and has an in-house, bilingual, Canadian-based support team.

Net2Phone Plans & Pricing 

► Business Lite - CAD 29.99 per user per month

Includes:

  • Unlimited Calling to Canada, US, and 40+ other countries
  • Web Phone and Mobile app
  • Complimentary phone rental (On three and five-year contracts)

► Business Select - CAD 39.99 per user per month

Includes:

  • Huddle Video Conferencing
  • SaaS Integrations
  • 2,000 Toll-Free Minutes

► Business Premier - CAD 49.99 per user per month

Includes:

  • Premium complimentary phone rental
  • 5,000 Toll-Free Minutes

net2phone pricing

Net2phone Features

SONAR Client Portal

Manage your phone service on net2phone's platform. The online client portal, SONAR, allows individual users to manage their settings and enables advanced user roles to configure general settings such as automatic answering, call routing features. Administrators can monitor system usage and make changes. The features of the SONAR client portal are:

  • Manage user and account settings
  • Manage call centre

Huddle video conferencing

Host virtual face-to-face meetings with partners, colleagues, and clients. Make video calls and share the screen with a maximum of 100 participants. Huddle integrates with Google Calendar and Microsoft Outlook for scheduling. The features of Huddle video conferencing are:

  • Schedule and attend meetings
  • Secure video communications
  • Vendor management
  • Intuitive controls

Insights Analytics

Insights is your business call analysis centre that organizes complex data and metrics to improve decision making, team performance, and operational efficiency. Access call recordings, create performance dashboards and download data to Google Sheets for reporting and analysis. The features of Insights Analytics are:

  • Performance wallboards
  • Call centre web header
  • Call recordings
  • Google Sheets Add-ons

Net2Phone Review

Pros 

  • Net2phone is a customer-friendly VoIP service provider in the market. The Net2phone (versature) Customer Service team allows up to 2500 free minutes with its cheapest plan (more free minutes are offered for higher packages).
  • Net2phone's product integrates with Slack, Google Sheets, KLIP, SalesForce, ZenDesk, and other applications. It provides an analytics dashboard to visualize all data streams in connected applications. The API also permits for custom integration of applications.
  • Net2phone offers these phones to customers with a 3- or 5-year contract on different plans.
  • With 2,500 minutes of free calls, uninterrupted onboarding, a customer service team, and data analysis tools, net2phone is a company in the Canadian VOIP industry suitable for small and medium-sized businesses.

Cons

  • No free trial with the net2phone is available. The basic package costs 29.99, but not cheap.
  • Initial net2phone customers report that their Active Directories are not updated unless the Versature Team does so.
  • Net2phone doesn't have a full-featured set of big names like eight × eight or RingCentral. Lack of access controls and connection management. Not suitable for large companies and organizations. There are no web training services.
  • The most common criticism is that call quality is sometimes not the best, especially video conferencing. But it always depends on the network load and the number of performers on the active call.

Verdict-Editorial

Since 2003, net2phone's customers have achieved professional phone solutions. They invest in communities that support them. The net2phone Canada is rated 1-1-1 for corporate philanthropy-this means that they mortgage 1% of their stock, 1% of their time, and 1% of their services for charitable endeavors. They develop collaborative partnerships with their channel partners.

Net2phone (Versature) Reviews Recently Reviewed!
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Setting up Call paths can be improved

January 27, 2024
Levi

Web Analyst

5/5
Overall
5/5
Ease of Use
5/5
Customer Support
5/5
Features & Functionality
5/5
Value for Money
Likelihood to Recommend
Not Likely
Extremely Likely

Pros: Good audio quality

Cons: Live Chat is not always available

Overall Experience:

Teams integration of this product made making phone calls within one app. When setting up the call paths & ring groups, it seemed wrong, and I was under the situation to call service.

Good Work

July 20, 2019
Tony job

Owner

5/5
Overall
5/5
Ease of Use
5/5
Customer Support
5/5
Features & Functionality
5/5
Value for Money
Likelihood to Recommend
Not Likely
Extremely Likely

Pros: Good service

Cons: Need mobile app improment

Overall Experience:

Everything was smooth, from the sales pitch to onboarding to production. But cannot add rules from the mobile app at this time.

Constant Hang-ups need to be resolved

January 26, 2024
Elizabeth

System Engineer

5/5
Overall
5/5
Ease of Use
5/5
Customer Support
5/5
Features & Functionality
5/5
Value for Money
Likelihood to Recommend
Not Likely
Extremely Likely

Pros: User friendly

Cons: Desktop App is not available

Overall Experience:

The audio quality is good. But there are constant hang-ups when answering, and it does not keep call logs.

Extremely quick and professional service.

May 2, 2022
Richie Bony

Graphic Designer

5/5
Overall
5/5
Ease of Use
5/5
Customer Support
5/5
Features & Functionality
5/5
Value for Money
Likelihood to Recommend
Not Likely
Extremely Likely

Pros: Already recommended the service to other businesses who too are happy.

Cons: Voicemail transcription that recognizes French: whenever a voicemail comes in French, the transcription is irrelevant.

Overall Experience:

We like the fact that they are a local company, customer service has been great and call quality is excellent. Would highly recommend them.

Good Reliability

January 30, 2024
Alyssa

CEO

4.75/5
Overall
4/5
Ease of Use
5/5
Customer Support
5/5
Features & Functionality
5/5
Value for Money
Likelihood to Recommend
Not Likely
Extremely Likely

Pros: Phones delivered preconfigured

Cons: The user portal is not user-friendly

Overall Experience:

It is a reliable service. When I called the customer service, the response was good. But it doesn't have a complete collaboration suite built into its softphone.

Always easy to deal with from the sales process through to support

May 2, 2022
Kevin McCarthy

Production Manager

4.75/5
Overall
5/5
Ease of Use
5/5
Customer Support
4/5
Features & Functionality
5/5
Value for Money
Likelihood to Recommend
Not Likely
Extremely Likely

Pros: Staff is friendly and our transition went smoothly.

Cons: I find the directory features difficult to update.

Overall Experience:

Always easy to deal with from the sales process through to support; particularly as you always get to speak with a real live person. They are a bit pricier than other providers, but definitely worth the money.

Quick online support

May 2, 2022
Richie Rob

System Engineer

4.75/5
Overall
4/5
Ease of Use
5/5
Customer Support
5/5
Features & Functionality
5/5
Value for Money
Likelihood to Recommend
Not Likely
Extremely Likely

Pros: Customer service has been great and call quality is excellent.

Cons: Sometimes the call quality is not the best.

Overall Experience:

We have been with Versature for a number of years and are continually happy with their service and products. I often refer to them for the ease of use, competitive pricing and quick online support.

Customer service has been very grateful

May 26, 2022
Andre Irvin

System Engineer

4.5/5
Overall
4/5
Ease of Use
5/5
Customer Support
5/5
Features & Functionality
4/5
Value for Money
Likelihood to Recommend
Not Likely
Extremely Likely

Pros: The call quality is excellent

Cons: Sometimes backup system does not work

Overall Experience: The customer support is very reliable and could customize the service to your needs

Highly recommend Versature

May 26, 2022
David Barber

Store Manager

4.25/5
Overall
4/5
Ease of Use
5/5
Customer Support
4/5
Features & Functionality
4/5
Value for Money
Likelihood to Recommend
Not Likely
Extremely Likely

Pros: Reasonable Prices

Cons: Follow up system needs to improve

Overall Experience: Very reliable service and easy to contact support with any questions or concerns.

Affordable

May 26, 2022
Aiden Jackson

Librarian

4.25/5
Overall
4/5
Ease of Use
4/5
Customer Support
4/5
Features & Functionality
5/5
Value for Money
Likelihood to Recommend
Not Likely
Extremely Likely

Pros: Low Cost

Cons: Behind in Technology

Overall Experience: We were looking for an affordable, small-business solution and Versature fitted the bill

Affordable

July 22, 2022
Aiden Jackson

Librarian

4.25/5
Overall
4/5
Ease of Use
4/5
Customer Support
4/5
Features & Functionality
5/5
Value for Money
Likelihood to Recommend
Not Likely
Extremely Likely

Pros: Low Cost

Cons: Behind in Technology

Overall Experience:

We were looking for an affordable, small-business solution and Versature fitted the bill

The call quality is also remarkable.

October 10, 2022
Margot Garcia

Public Relations Manager

4.25/5
Overall
5/5
Ease of Use
4/5
Customer Support
4/5
Features & Functionality
4/5
Value for Money
Likelihood to Recommend
Not Likely
Extremely Likely

Pros: Best system for making and accepting calls.

Cons: Customer service may respond late.

Overall Experience: I have found Net2Phone to be the best system for making and accepting calls. I use it almost every day, so it's been very helpful in terms of having a dedicated number I can use. The interface is adorably designed and user-friendly.

I’m so glad that I found Net2Phone.

October 10, 2022
Eric Porter

Finance Officer

4.25/5
Overall
4/5
Ease of Use
4/5
Customer Support
4/5
Features & Functionality
5/5
Value for Money
Likelihood to Recommend
Not Likely
Extremely Likely

Pros: Good call quality

Cons: No issues yet.

Overall Experience: I'm so glad that I found Net2Phone. I've been looking for a company that would allow me to make or accept calls with my Google Home Mini, and this app is perfect for what I needed! I can even keep an eye on my call's progress from the Google Assistant app.

I strongly suggest you switch to Net2Phone

October 10, 2022
Freda Defazio

Authority Supervisor

4.25/5
Overall
5/5
Ease of Use
4/5
Customer Support
4/5
Features & Functionality
4/5
Value for Money
Likelihood to Recommend
Not Likely
Extremely Likely

Pros: Easy to set up

Cons: Features are limited

Overall Experience: If you're looking for a simple phone-to-phone call system, Net2Phone is the way to go. It's easy to set up and use and has been a lifesaver for me on more than one occasion when I needed someone but couldn't find their number. If you're still using your old home phone I strongly suggest you switch to Net2Phone as soon as possible!

Fast online support.

May 2, 2022
Patricia Andrews

Industrial Relations Manager

4.25/5
Overall
4/5
Ease of Use
5/5
Customer Support
4/5
Features & Functionality
4/5
Value for Money
Likelihood to Recommend
Not Likely
Extremely Likely

Pros: Not very expensive.

Cons: Using Directory is difficult.

Overall Experience:

We are happy we switched to Versature. If your company needs a great phone system backed up by some amazing people to service the product, Versature should be your provider.

Call quality is decent

November 9, 2022
Lonnie Cooper

Ethical Hacker

4.25/5
Overall
4/5
Ease of Use
4/5
Customer Support
4/5
Features & Functionality
5/5
Value for Money
Likelihood to Recommend
Not Likely
Extremely Likely

Pros: Good call quality.

Cons: Customer service may respond.

Overall Experience: Net2Phone is a great service. Call quality is decent and I never have to worry about any dropped calls or bad sound. I would recommend them to anyone looking for long-term service.

I recommend this service.

November 16, 2022
Dino Smith

Risk and Information Systems Manager

4.25/5
Overall
5/5
Ease of Use
4/5
Customer Support
4/5
Features & Functionality
4/5
Value for Money
Likelihood to Recommend
Not Likely
Extremely Likely

Pros: It is reliable and easy to use

Cons: No issues yet.

Overall Experience: I like Net2Phone because it is reliable and easy to use. I don't have any problems with the call quality, so I recommend this service to everyone who needs a phone number that is not their own!

Helpful Customer Service Agents

March 7, 2022
John Lobo

Director

4.25/5
Overall
4/5
Ease of Use
5/5
Customer Support
4/5
Features & Functionality
4/5
Value for Money
Likelihood to Recommend
Not Likely
Extremely Likely

Pros: Customer service is good

Cons: The directory features are difficult to update

Overall Experience:

Net2phone has very helpful customer service agents but I find it takes a lot of phone calls to resolve an issue. But I find the directory features difficult to update.

I have been using Net2Phone services for over 8 years now.

November 16, 2022
Diane Ruiz

Network Professional

4/5
Overall
4/5
Ease of Use
4/5
Customer Support
4/5
Features & Functionality
4/5
Value for Money
Likelihood to Recommend
Not Likely
Extremely Likely

Pros: Customer service is reliable.

Cons: Features are limited.

Overall Experience: I love how reliable their customer service is. They always go the extra mile to make sure they are doing what they can to improve my experience with their company, and that I am completely satisfied. The call quality is also pretty good, it's not like other VoIP providers where you have to continuously repeat yourself.

Call quality is usually fine.

November 9, 2022
Stephen Kennedy

Cloud Security Associate

4/5
Overall
4/5
Ease of Use
3/5
Customer Support
4/5
Features & Functionality
5/5
Value for Money
Likelihood to Recommend
Not Likely
Extremely Likely

Pros: Pricing is affordable.

Cons: No issues from Net2Phone

Overall Experience: I would recommend Net2phone for my friends, who are looking for a decent service. The call quality is nice and the price is good too. I have partnered with Net2phone for over 2 years now, without any trouble so far.

Its prices aren’t anything special, but they hover close to the industry average.

May 2, 2022
Gail Elliott

VP Security

4/5
Overall
4/5
Ease of Use
3/5
Customer Support
5/5
Features & Functionality
4/5
Value for Money
Likelihood to Recommend
Not Likely
Extremely Likely

Pros: The staff were friendly, down to the point and activated everything

Cons: Their cable service is by far most expensive.

Overall Experience:

We are happy we switched to Versature. If your company needs a great phone system backed up by some amazing people to service the product, Versature should be your provider.

I would recommend Versature to other businesses.

May 9, 2022
Jacob Stein

Car Restorator

4/5
Overall
4/5
Ease of Use
4/5
Customer Support
4/5
Features & Functionality
4/5
Value for Money
Likelihood to Recommend
Not Likely
Extremely Likely

Pros: Great customer service team and product.

Cons: They don't work all the time.

Overall Experience:

The quality of the phone calls is also considerably better from what we had before. I honestly don't understand how they manage to stay in business.

Best service I have ever had

October 31, 2022
Alton Rains

Revenue Management Executive

4/5
Overall
4/5
Ease of Use
4/5
Customer Support
4/5
Features & Functionality
4/5
Value for Money
Likelihood to Recommend
Not Likely
Extremely Likely

Pros: Reliable

Cons: Little expensive.

Overall Experience: Net2Phone has been the most reliable and best service I have ever had. At the start, my connection was fair at best but then they worked with me and got me to where I am now, with a connection that is amazing!

They are the best in the business.

October 31, 2022
Calvin Lewis

Human Resources Manager

4/5
Overall
3/5
Ease of Use
4/5
Customer Support
5/5
Features & Functionality
4/5
Value for Money
Likelihood to Recommend
Not Likely
Extremely Likely

Pros: Support and service.

Cons: Call quality drops sometimes.

Overall Experience: I've been with Net2Phone for over a year now, and they have been excellent to work with. They are the best in the business when it comes to support and service.

It’s really nice.

November 16, 2022
Fredrick Brooks

Information Security Manager

4/5
Overall
4/5
Ease of Use
4/5
Customer Support
4/5
Features & Functionality
4/5
Value for Money
Likelihood to Recommend
Not Likely
Extremely Likely

Pros: Call quality is awesome.

Cons: I don't have any problems with Net2Phone.

Overall Experience: I've been using Net2Phone for a couple of years now and I must say that it's really nice. I really enjoy their call quality, the prices are pretty decent, and their customer service is always quick to respond when needed. Most other VOIPs that I have tried offer less features but charge more for them.

Twillie Robertson hey have been extremely helpful

May 9, 2022
Willie Robertson

Fitness Instructor

4/5
Overall
4/5
Ease of Use
4/5
Customer Support
5/5
Features & Functionality
3/5
Value for Money
Likelihood to Recommend
Not Likely
Extremely Likely

Pros: Super helpful, super available.

Cons: The price is reasonable.

Overall Experience:

Twillie Robertson hey have been extremely helpful in setting up our plan and providing the utmost in functionality and reliability.

Always recommend them to my friends

December 9, 2022
Glenda Ring

Human Resources Manager

4/5
Overall
3/5
Ease of Use
4/5
Customer Support
4/5
Features & Functionality
5/5
Value for Money
Likelihood to Recommend
Not Likely
Extremely Likely

Pros: Customer service is excellent.

Cons: Little tricky setup.

Overall Experience: I've been with Net2Phone for years and I have to say they are a great company. The customer service is excellent, they have never let me down. Their rates are reasonable, so I always recommend them to my friends. They don't charge you if you call customer services, unlike other companies.

Easy Navigation

January 27, 2024
Charles

CEO

4/5
Overall
4/5
Ease of Use
4/5
Customer Support
4/5
Features & Functionality
4/5
Value for Money
Likelihood to Recommend
Not Likely
Extremely Likely

Pros: Phone features are good

Cons: The billing process can be improved

Overall Experience:

It is easy to navigate and allows for frequent changes. During a call, the other person cannot hear properly sometimes, so we have to hang up and call again.

Inefficient and ineffective onboarding.

May 9, 2022
Daniel Escobedo

Asst. System Engineer

3.75/5
Overall
4/5
Ease of Use
4/5
Customer Support
4/5
Features & Functionality
3/5
Value for Money
Likelihood to Recommend
Not Likely
Extremely Likely

Pros: Great customer service team and product.

Cons: The user interface needs work.

Overall Experience:

They have world-class customer service and functions. Their functions integrate well with my current CRM and email systems. I love seeing my messages on both the phone and in my email. The voice system is straightforward to use.

Great company for VoIP Solutions.

December 9, 2022
Joanne Hope

Application Developer

3.75/5
Overall
4/5
Ease of Use
4/5
Customer Support
3/5
Features & Functionality
4/5
Value for Money
Likelihood to Recommend
Not Likely
Extremely Likely

Pros: Saved many dollars.

Cons: No issues till now.

Overall Experience: Net2Phone is a great company for VoIP Solutions. They helped me saved many dollars per month and have excellent customer services. I have been using them for over 9 months and they haven't let me down once.

Great company for VoIP Solutions.

December 9, 2022
Joanne Hope

Application Developer

3.75/5
Overall
4/5
Ease of Use
4/5
Customer Support
3/5
Features & Functionality
4/5
Value for Money
Likelihood to Recommend
Not Likely
Extremely Likely

Pros: Saved many dollars.

Cons: No issues till now.

Overall Experience: Net2Phone is a great company for VoIP Solutions. They helped me saved many dollars per month and have excellent customer services. I have been using them for over 9 months and they haven't let me down once.

Price is unbeatable.

March 20, 2024
Allison Tyner

Software Tester

3.75/5
Overall
3/5
Ease of Use
4/5
Customer Support
4/5
Features & Functionality
4/5
Value for Money
Likelihood to Recommend
Not Likely
Extremely Likely

Pros: Call quality is nice.

Cons: Setup is a little difficult.

Overall Experience:

I was looking into buying an IP PBX for my business and I was shown Net2Phone. The manager had mentioned that the price is unbeatable, clear quality and the setup is a little difficult but it's worth it in the end. Now I've been using it for about a month and I find myself recommending Net2Phone to all my clients!

Employees are always so happy to help.

October 31, 2022
Christian Dixon

Network Security Director

3.75/5
Overall
4/5
Ease of Use
3/5
Customer Support
4/5
Features & Functionality
4/5
Value for Money
Likelihood to Recommend
Not Likely
Extremely Likely

Pros: The customer service has been good

Cons: No cons yet.

Overall Experience: Net2Phone has been really good to me these past few years! I have had a lot of technical issues earlier, and they have always been able to fix them without hassle. The customer service has been good and the employees are always so happy to help, which I appreciate.

The call quality isn’t perfect, but it’s not bad.

November 9, 2022
Willie Howard

Human Resources Manager

3.75/5
Overall
3/5
Ease of Use
4/5
Customer Support
4/5
Features & Functionality
4/5
Value for Money
Likelihood to Recommend
Not Likely
Extremely Likely

Pros: Affordable solutions.

Cons: Call quality may drop.

Overall Experience: I've been using Net2Phone for a couple of months and I'm really happy with it. It's been great to be able to call my family back home without worrying about the cost or the interruption of advertisements. I would recommend this service to anyone who wants to stay in touch with loved ones but doesn't want to worry about the price tag!

I often refer to them for the ease of use, competitive pricing and quick online support.

May 2, 2022
Ray Perry

Bakery Owner

3.75/5
Overall
4/5
Ease of Use
3/5
Customer Support
4/5
Features & Functionality
4/5
Value for Money
Likelihood to Recommend
Not Likely
Extremely Likely

Pros: Versature was quick to offer solutions.

Cons: Directory features are difficult.

Overall Experience:

We have been with Versature for a number of years and are continually happy with their service and products. I often refer to them for the ease of use, competitive pricing and quick online support.

Best Service

July 12, 2019
Tony Thomas

MD

3.75/5
Overall
4/5
Ease of Use
5/5
Customer Support
3/5
Features & Functionality
3/5
Value for Money
Likelihood to Recommend
Not Likely
Extremely Likely

Pros: Smooth initial setup

Cons: Sometimes, the call quality is not the best

Overall Experience:

We can track all calls, specific times of day, and brokers on the phone to ensure that the clients are being serviced to the best of our ability. The initial setup was smooth; changing from one phone service to another had no issue. The support was good. But sometimes, the call quality is not the best. If a client uses a speakerphone or certain cell phone providers, there can be challenging to hear over the line.

Versature is well priced, answers your calls/emails quickly and gives great service.

May 2, 2022
Richie Almond

Graphic Designer

3.75/5
Overall
4/5
Ease of Use
4/5
Customer Support
3/5
Features & Functionality
4/5
Value for Money
Likelihood to Recommend
Not Likely
Extremely Likely

Pros: Versature has been able to provide a solution that makes growing our company much easier.

Cons: Voicemail transcription that recognizes French: whenever a voicemail comes in French, the transcription is irrelevant.

Overall Experience:

If your company needs a great phone system backed up by some amazing people to service the product, Versature should be your provider.

Good prices and service that matches that.

May 9, 2022
Jena Woods

Asst. Professor

3.75/5
Overall
4/5
Ease of Use
4/5
Customer Support
3/5
Features & Functionality
4/5
Value for Money
Likelihood to Recommend
Not Likely
Extremely Likely

Pros: Super helpful, super available.

Cons: The billing statements can be improved.

Overall Experience:

The app for both IOS and Android is held together with tape. Very buggy and crashes frequently. Overall the desktop app needs tweaks for ease of use.

Their on premise PBX service is in not proper at the times.

May 9, 2022
Mark Carlson

Professional Sports Scout

3.75/5
Overall
4/5
Ease of Use
4/5
Customer Support
4/5
Features & Functionality
3/5
Value for Money
Likelihood to Recommend
Not Likely
Extremely Likely

Pros: Best customer service.

Cons: They don't work 24/7.

Overall Experience:

The quality of the phone calls is also considerably better from what we had before. I honestly don't understand how they manage to stay in business. Their on premise PBX service is in not proper at the times.

The user interface is beginner-friendly and intuitive.

May 2, 2022
Eric Holland

Shopkeeper

3.5/5
Overall
4/5
Ease of Use
3/5
Customer Support
4/5
Features & Functionality
3/5
Value for Money
Likelihood to Recommend
Not Likely
Extremely Likely

Pros: The features on offer are brilliant.

Cons: No information about security features

Overall Experience:

We were at risk of annoying customers and losing business. I hit 611 on my Versature phone and left a message for the on-call support tech. Within minutes Johnathan Gregoire returned my call and we were able to resolve the issue in very short order.

A reliable net2Phone mobile application.

May 9, 2022
Lawrence Patton

Automobile Design Engineer

3.5/5
Overall
3/5
Ease of Use
4/5
Customer Support
3/5
Features & Functionality
4/5
Value for Money
Likelihood to Recommend
Not Likely
Extremely Likely

Pros: Customer service is always willing to help when there is a question.

Cons: The lowest prices advertised require a 12 month term.

Overall Experience:

That I was not able to log in to myYealink T54W from the web browser, using the phone IP address, and add my contacts. I had to type contacts directly to the phone which was cumbersome.

Versature has continued to offer us excellent services.

April 13, 2022
Kevin Rob

Associate Back Manager

3.5/5
Overall
4/5
Ease of Use
4/5
Customer Support
3/5
Features & Functionality
3/5
Value for Money
Likelihood to Recommend
Not Likely
Extremely Likely

Pros: Best phone company available! So many options you just can’t get from the bigger companies & personalized Canadian service that is very rare.

Cons: Customer Service is a little unprofessional. Sometimes internet speed drops down.

Overall Experience:

If your company needs a great phone system backed up by some amazing people to service the product, Versature should be your provider. We've been clients of them for five years and I have nothing but praise to give them. One of the best service providers we deal with on a regular basis. Versature was quick to offer solutions. We are happy we switched to Versature.

Net2Phone Canada has a Service Level Agreement (SLA) in place, promising to credit customers on a per user basis should the service ever experience a shut down of 30 minutes or more.

May 2, 2022
Kevin Benisson

Production engineer

3.5/5
Overall
3/5
Ease of Use
4/5
Customer Support
3/5
Features & Functionality
4/5
Value for Money
Likelihood to Recommend
Not Likely
Extremely Likely

Pros: A specially priced package for small businesses is available which they call their Small Business Starter Kit.

Cons: Net2Phone Canada is not the cheapest solution out there, but they do offer value for money and honor the old saying "you get what you pay for".

Overall Experience:

I really like this service. I think it is a great new way of having office phones with fantastic customer support. The company is located in Ottawa with their support teams there as well so you are actually talking to a person who knows the company/your problems and not a bot or someone overseas in a call center. Various integrations are also available, including Salesforce, Klipfolio, Slack, and click to dial with Chrome and Office 365.

I think it is a great new way of having office phones with fantastic customer support.

May 2, 2022
Sean Andrews

Production Manager

3.5/5
Overall
4/5
Ease of Use
3/5
Customer Support
4/5
Features & Functionality
3/5
Value for Money
Likelihood to Recommend
Not Likely
Extremely Likely

Pros: We are now able to track all calls, specific times of day and brokers on the phone which is helpful to ensure that the clients are being serviced to the best of our ability.

Cons: Cannot add rules from the mobile app. Directory features are difficult to update.

Overall Experience:

I think it is a great new way of having office phones with fantastic customer support. The company is located in Ottawa with their support teams there as well so you are actually talking to a person who knows the company/your problems and not a bot or someone overseas in a call center. I really like this service.

Versatile, beginner-friendly VoIP services from net2phone.

May 2, 2022
Alfred Hendersen

Associate Bank Manager

3.5/5
Overall
3/5
Ease of Use
4/5
Customer Support
2/5
Features & Functionality
5/5
Value for Money
Likelihood to Recommend
Not Likely
Extremely Likely

Pros: The cheapest net2phone Virtual plan starts at $16.99 per user per month with more than 100 users.

Cons: No information about security features. Live chat isn’t always available

Overall Experience:

Although it has a few minor flaws, net2phone exhibits many of the traits of an industry-leading VoIP service provider, making it a viable choice for businesses of all sizes. Excellent Google Chrome add-on.

Versature is well priced, answers your calls/emails quickly

May 2, 2022
Sean Bony

System Engineer

3.5/5
Overall
4/5
Ease of Use
3/5
Customer Support
4/5
Features & Functionality
3/5
Value for Money
Likelihood to Recommend
Not Likely
Extremely Likely

Pros: We purchased new phones and can actually hear our customers now.

Cons: The sales guy never followed up to see.

Overall Experience:

Can’t say enough about this company! Been using them for at least 7 years or more. Versature has been able to provide a solution that makes growing our company much easier. I have already recommended the service to other businesses who too are happy.

They are a bit pricier than other providers, but definitely worth the money.

May 2, 2022
Alfred Hendersen

Associate Bank Manager

3.5/5
Overall
3/5
Ease of Use
4/5
Customer Support
3/5
Features & Functionality
4/5
Value for Money
Likelihood to Recommend
Not Likely
Extremely Likely

Pros: Staff is friendly and our transition went smoothly.

Cons: If your internet provider does stuff to their lines which affects your internet speed/quality it can have an effect on the phones but this is uncommon

Overall Experience:

Versature was a breath of fresh air from the start. Always easy to deal with from the sales process through to support; particularly as you always get to speak with a real live person. They are a bit pricier than other providers, but definitely worth the money.

Have already recommended the service to other businesses who too are happy.

May 2, 2022
Kevin Bony

Production Engineer

3.5/5
Overall
3/5
Ease of Use
4/5
Customer Support
3/5
Features & Functionality
4/5
Value for Money
Likelihood to Recommend
Not Likely
Extremely Likely

Pros: Versature was quick to offer solutions.

Cons: Found the directory features difficult to update.

Overall Experience:

Great service but I especially love their customer support and technical support. They make sure to follow up and are on top of their game.

I enjoyed the features.

May 9, 2022
Annabelle Christensen

Vice President Marketing

3.5/5
Overall
4/5
Ease of Use
3/5
Customer Support
4/5
Features & Functionality
3/5
Value for Money
Likelihood to Recommend
Not Likely
Extremely Likely

Pros: Good prices and service

Cons: Call Recordings can fail to download

Overall Experience:

Very buggy and crashes frequently. Overall the desktop app needs tweaks for ease of use.

Website is user friendly and intuitive.

May 2, 2022
Lance Bell

Macroeconomist

3.5/5
Overall
4/5
Ease of Use
3/5
Customer Support
4/5
Features & Functionality
3/5
Value for Money
Likelihood to Recommend
Not Likely
Extremely Likely

Pros: Offers are awesome.

Cons: Security features are not good.

Overall Experience:

We have been with Versature for a number of years and are continually happy with their service and products. I often refer to them for the ease of use, competitive pricing and quick online support.

Average price as per market.

May 2, 2022
Rosa Melanson

Pharmacy Tech

3.5/5
Overall
4/5
Ease of Use
3/5
Customer Support
4/5
Features & Functionality
3/5
Value for Money
Likelihood to Recommend
Not Likely
Extremely Likely

Pros: The staff were friendly.

Cons: Sometimes the call quality is not the best.

Overall Experience:

We were at risk of annoying customers and losing business. I hit 611 on my Versature phone and left a message for the on-call support tech. Within minutes Johnathan Gregoire returned my call and we were able to resolve the issue in very short order.

User friendly and intuitive website.

May 2, 2022
Mary Dressler

Machine Operator

3.5/5
Overall
3/5
Ease of Use
4/5
Customer Support
3/5
Features & Functionality
4/5
Value for Money
Likelihood to Recommend
Not Likely
Extremely Likely

Pros: Not very expensive.

Cons: Sometimes the call quality is not the best.

Overall Experience:

We have been with Versature for a number of years and are continually happy with their service and products. I often refer to them for the ease of use, competitive pricing and quick online support.

Fast support.

May 2, 2022
Moises Royalty

Call Center Executive

3.5/5
Overall
4/5
Ease of Use
3/5
Customer Support
4/5
Features & Functionality
3/5
Value for Money
Likelihood to Recommend
Not Likely
Extremely Likely

Pros: Offers are awesome.

Cons: Security features are not good.

Overall Experience:

We are happy we switched to Versature. If your company needs a great phone system backed up by some amazing people to service the product, Versature should be your provider.

Average price.

May 2, 2022
Emily Hammond

Attendance Clerk

3.5/5
Overall
3/5
Ease of Use
4/5
Customer Support
3/5
Features & Functionality
4/5
Value for Money
Likelihood to Recommend
Not Likely
Extremely Likely

Pros: Offers are awesome.

Cons: Security features are not good.

Overall Experience:

We have been with Versature for a number of years and are continually happy with their service and products. I often refer to them for the ease of use, competitive pricing and quick online support.

Excellent Google Chrome add-on

May 2, 2022
Brenda Chavez

Bakery Owner

3.5/5
Overall
4/5
Ease of Use
4/5
Customer Support
3/5
Features & Functionality
3/5
Value for Money
Likelihood to Recommend
Not Likely
Extremely Likely

Pros: Offers are awesome.

Cons: No information about security features I often refer to them for the ease of use, competitive pricing and quick online support. Versature should be your provider.

Satisfied with my experience.

May 9, 2022
Horacio Williams

Assistant Professor

3.5/5
Overall
4/5
Ease of Use
3/5
Customer Support
4/5
Features & Functionality
3/5
Value for Money
Likelihood to Recommend
Not Likely
Extremely Likely

Pros: Super helpful, super available.

Cons: The billing statements can be improved.

Overall Experience:

They have been extremely helpful in setting up our plan and providing the utmost in functionality and reliability. We are a fast growing company and Sam has provided a vital component to our growth.

I enjoy the features.

May 9, 2022
Willie R Tavera

Accountant

3.5/5
Overall
3/5
Ease of Use
4/5
Customer Support
3/5
Features & Functionality
4/5
Value for Money
Likelihood to Recommend
Not Likely
Extremely Likely

Pros: Customer service is always willing to help when there is a question.

Cons: The lowest prices advertised require a 12 month term.

Overall Experience:

The app for both IOS and Android is held together with tape. Very buggy and crashes frequently. Overall the desktop app needs tweaks for ease of use. Their PBX system should be improved.

Found it great.

December 9, 2022
Dalton Henninger

Software Tester

3.25/5
Overall
3/5
Ease of Use
3/5
Customer Support
3/5
Features & Functionality
4/5
Value for Money
Likelihood to Recommend
Not Likely
Extremely Likely

Pros: Better quality service.

Cons: Customer services were really slow.

Overall Experience: I tried Net2Phone and found it to be great. I was able to save a lot of money with it, as well as get better quality service. I had one or two issues and called customer service, but they were really slow in responding.

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